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Reviews of Holiday Inn Mumbai International Airport, an IHG Hotel

4 out of 5
Holiday Inn Mumbai International Airport, an IHG Hotel
Sakinaka Junction, Andheri Kurla Road, Andheri East, Mumbai, Maharashtra

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 711 reviews" "
Rating 8 - Good. 245 out of 711 reviews" "
Rating 6 - Okay. 75 out of 711 reviews" "
Rating 4 - Poor. 19 out of 711 reviews" "
Rating 2 - Terrible. 31 out of 711 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jayesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place is quiet convenient and easy reach to airport. Breakfast was excellent. Need to pay attention on carpet cleaning other than that stay was very good.
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn Mumbai International Airport. on 26 Mar 2024
Dear Jayesh,Greetings from Holiday Inn Mumbai International Airport.Thank you for taking the time to share your experience with us. We're delighted to hear that you found our location convenient and our breakfast excellent during your stay. Your feedback regarding the carpet cleanliness is duly noted, and we appreciate you bringing it to our attention. Rest assured; we will address this matter with our housekeeping team to ensure that we maintain the highest standards of cleanliness throughout our establishment.We truly value your feedback as it helps us to continually improve our services. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.

8/10 Good

Trang, Garden Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near airport, breakfast was very good, bed was comfortable.
Stayed 2 nights in Feb 2024
Response from Team Holiday Inn Mumbai International Airport. on 29 Feb 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Team Holiday Inn Mumbai International Airport. on 29 Feb 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

BHARAT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, rooms, bathrooms, beds, all neat and clean../ breakfast, lots of options.. food pretty good… Would stay again…
Response from Team Holiday Inn Mumbai International Airport. on 12 Feb 2024
Dear BHARAT, Greetings from Holiday Inn Mumbai International Airport. Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our property and amenities to your satisfaction. We take pride in maintaining a clean and comfortable environment for all our guests, and it's wonderful to know that you enjoyed our breakfast offerings as well. We look forward to welcoming you back for another enjoyable stay in the future! Warm Regards,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Dhruv Sharadbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Dhruv,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Nirmal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice hotel with amazing breakfast. felt safe here and was very clean
Stayed 3 nights in Dec 2023
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Nirmal,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be very nice, with an amazing breakfast. Your safety and well-being are of the utmost importance to us, and we're pleased to know that you felt secure during your stay.Maintaining a clean and comfortable environment is one of our top priorities, and we're glad to hear that reflected in your experience.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.

2/10 Terrible

Bhavesh

Stayed 1 night in Dec 2023
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Bhavesh,Greetings from the Holiday Inn Mumbai International Airport. Our goal is always to make each guest's experience as enjoyable and comfortable as possible.We value your feedback and would appreciate the opportunity to make things right. We are confident that we can turn your negative experience into a positive one with your help.We look forward to welcoming you back to the Holiday Inn Mumbai International Airport in the future.Sincerely,The Holiday Inn Mumbai International Airport Team.

10/10 Excellent

Sandeep, Princeton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in with cheerful staff. Sandeep at the front desk who helped me to check in is just the right person for the job. Also Vasant who is actually a security staff but helped with setting up loungers, getting us towels and ordering food for us. It’s staff like these that makes the stay pleasant!!
Stayed 1 night in Nov 2023
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Sandeep,Thank you for sharing your delightful experience with us! We are thrilled to hear about your smooth check-in and the positive interactions you had with our staff.Sandeep and Vasant will be delighted to learn that their efforts were appreciated. We agree that they are invaluable members of our team, and we are fortunate to have them. It's heartening to know that they contributed to making your stay pleasant by going above and beyond to assist you with setting up loungers, providing towels, and even helping with food orders.Your kind words motivate us to continue delivering exceptional service, and we are grateful for the recognition of our staff's efforts.We look forward to welcoming you back for another wonderful stay. If there's anything specific you would like for your next visit, please feel free to let us know.Warm regards,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

nathan

Stayed 1 night in Dec 2023
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Nathan,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Rakesh

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel in central location for Mumbai
Hotel was clean bright and light. All staff were exemplary. Breakfast choice was great especially the live stations. Looking foward to coming back and trying the infinity pool on the roof terrace. Great location for Metro. Very busy roads in the area.
Stayed 3 nights in Dec 2023
Response from Team Holiday Inn Mumbai International Airport on 16 Jan 2024
Dear Rakesh,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel clean, bright, and light, and that our staff exceeded your expectations with their exemplary service.It's fantastic to know that you enjoyed the breakfast choices, especially the live stations. We're glad you're looking forward to trying the infinity pool on the roof terrace during your next visit – we're sure it will be a wonderful experience for you.Our convenient location for the Metro and the vibrant atmosphere of the surrounding area add to the overall appeal of our hotel. We appreciate your mention of the busy roads, and we hope it didn't impact your stay negatively.Thank you for choosing us, and we can't wait to welcome you back for another enjoyable stay. If there's anything specific, you'd like us to arrange for your return, please feel free to let us know.Warm regards,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Maheshkumar Motibhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in had probkems due ho IT issues Waited for room Staff were courteous, friendly, helpfull Rooms were clean and fresh, facilities were about right. Would stay here again
Stayed 1 night in Dec 2023
Response from Team Holiday Inn Mumbai International Airport on 16 Jan 2024
Dear Maheshkumar,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely appreciate your understanding regarding the check-in process and the IT issues you encountered. Please accept our apologies for any inconvenience caused during that time.We're pleased to hear that despite the initial challenges, our staff was able to assist you with courtesy, friendliness, and helpfulness. It's great to know that you found the rooms clean and fresh, and the facilities to be just right for your needs.We understand the importance of a seamless check-in experience, and we will certainly address the IT issues to prevent such occurrences in the future. We value your feedback as it helps us improve our services.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Dan

Stayed 3 nights in Nov 2023
Response from Team Holiday Inn Mumbai International Airport. on 16 Jan 2024
Dear Dan,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Mohammed

Stayed 4 nights in Nov 2023
Response from Team Holiday Inn Mumbai International Airport on 16 Jan 2024
Dear Mohammed,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Holiday Inn Mumbai International Airport on 16 Jan 2024
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport.

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff 0VERALL, the treatment and passi0n is ab0ve professi0nal ! 5 STARS,,, will definitely c0me back
Stayed 1 night in Nov 2023
Response from Team Holiday Inn Mumbai International Airport on 7 Nov 2023
Dear Giovanni,Greetings from Holiday Inn Mumbai International Airport!Your excellent feedback means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Saki Naka
This is my third stay here. Helpful staff and good breakfast
Stayed 2 nights in Oct 2023
Response from Team Marketing on 27 Oct 2023
Dear Anonymous,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review.We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

6/10 Okay

Rahul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
8 hours stay at Holiday Inn
We arrived late at hotel for chk in and was extremely tired. There was no staff at reception to do the chk in formalities. We waited for 15 min for their staff to arrive at the desk.Room was good and overall service after chk in was also good.Overall for 8 hours of stay we paid hefty 10k.
Stayed 1 night in Oct 2023

10/10 Excellent

Mamta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Wish they had airport drop off puck up service.
Stayed 1 night in Sep 2023
Response from Team Marketing on 30 Sept 2023
Dear Mamta,We would like to extend our warmest greetings from Holiday Inn Mumbai International Airport!We are delighted to receive your positive feedback and are thrilled to know that you had a pleasant stay with us. Your kind words are greatly appreciated, and we will pass them along to our team. It will surely inspire them to keep providing exceptional service to our guests.The Team at Holiday Inn Mumbai International Airport

8/10 Good

Joscelyn, Defiance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except the property surroundings. Very poorly maintained.
Stayed 1 night in Sep 2023
Response from Team Marketing on 20 Sept 2023
Dear Joscelyn,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us. Thank you for your positive comments. My team works really hard to ensure that our guests feel comfortable and enjoy their time at the Hotel; positive feedback like this really boosts our enthusiasm.Please be rest assured we have addressed the concern about the maintenance to the house keeping team and shall ensure that the team will take it forward.Looking forward to seeing you again at Holiday Inn Mumbai International AirportSincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Rajdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Sep 2023
Response from Team Marketing on 12 Sept 2023
Dear Rajdeep,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel.Your feedback will be shared with the team to further motivate outstanding service.We hope you do visit us again in near future.Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Manoj Kumar

Stayed 1 night in Sep 2023
Response from Team Marketing on 30 Sept 2023
Dear Manoj,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Prashant

not that great for the price
Response from Team Marketing on 21 Sept 2023
Dear Mr. Prashant,Greetings from Holiday Inn Mumbai International Airport!We truly appreciate for sharing the feedback with us.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

JITENDRA PRATAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice and extremely comfortable stay
Stayed 1 night in Aug 2023
Response from TEAM MARKETING on 30 Aug 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel.Your feedback will be shared with the team to further motivate outstanding service.We hope you do visit us again in near future.Sincerely,Team Holiday Inn Mumbai International Airport

8/10 Good

Abdulla, Alkoudh

Liked: Cleanliness, staff & service, property conditions & facilities
Rated properly
Stayed 1 night in Jul 2023
Response from Holiday Inn Mumbai International Airport on 2 Aug 2023
Dear Abdulla,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

RANA

Liked: Amenities
Excellent facilities and staff.
Stayed 1 night in Jul 2023
Response from Holiday Inn Mumbai International Airport on 31 Jul 2023
Dear Rana,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing and staff was very helpful
Stayed 1 night in Jul 2023
Response from Holiday Inn Mumbai International Airport on 31 Jul 2023
Dear Deepak,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Soham

Stayed 2 nights in Jun 2023
Response from Holiday Inn Mumbai International Airport on 31 Jul 2023
Dear Soham,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating. We are glad that you had a wonderful time at our hotel. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Rakesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, I was assigned to a smoking room when I clearly asked for a non smoking room. Secondly, the building has a very nasty Oder smell except for the first floor lobby. Even the non smoking room has a very bad odor smell.did not appreciate this at all for the price I paid for this hotel .
Stayed 1 night in Jul 2023
Response from Holiday Inn Mumbai Customer support on 5 Jul 2023
Dear Rakesh,Greetings from Holiday Inn Mumbai International Airport!Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and for not meeting your expectations.Regarding the unpleasant odor in the building, we apologize for the discomfort it caused you. We take cleanliness and hygiene seriously, and it is disheartening to learn that we fell short in this aspect. We will investigate the issue further and take immediate steps to address the odor problem throughout the property, including our non-smoking rooms.We genuinely value your feedback, as it helps us improve our services. We appreciate your understanding and patience. Thank you for bringing these matters to our attention, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Kavindra

Business traveller
breakfast scam
i would request all the travelers to double check with your deal with third party booking . as despite of you are paying of breakfast in third-party website they have asked me to pay for breakfast and which i had paid too. the staff was so rude on this. later they come with an excuse that their system is not updated in the morning that is the lame excuse because while check inn their reception has confirmed the booking with breakfast and within 7 hrs. they said I had to pay. so make sure that u r double check as I felt like a scam .
Stayed 1 night in Jun 2023
Response from Holiday Inn Mumbai International Airport on 21 Jun 2023
Dear Kavindra,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration you experienced with regards to the breakfast inclusion and the behavior of our staff. This is certainly not the level of service we strive to provide to our valued guests.We understand how important it is for guests to have a seamless and enjoyable experience during their stay. It's regrettable that there was a discrepancy between the breakfast inclusion mentioned in your third-party booking and the information provided by our staff upon check-in. We apologize for any confusion caused by this inconsistency.Regarding the rudeness of our staff, we deeply regret their behavior and assure you that we will address this issue internally. We value our guests and their comfort, and we expect our team members to demonstrate the utmost professionalism and courtesy at all times.While we understand your frustration with the excuse given for the system not being updated, we assure you that we take this matter seriously. We will investigate the matter further to ensure that our systems and procedures are improved to prevent such incidents from happening in the future.We truly apologize for any inconvenience caused, and we hope that you will give us another opportunity to provide you with the exceptional service and experienceRegards,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Madhav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn is very conveniently located close to the airport. It is also right next to Saki Naka metro station. Ideal place to stay if you want to drop or pick up someone at the airport. Facility is great, food is superb and service is excellent.
Stayed 1 night in May 2023
Response from Holiday Inn Mumbai International Airport on 30 May 2023
Dear Madhav,We would like to extend our warmest greetings from Holiday Inn Mumbai International Airport!We are delighted to receive your positive feedback and are thrilled to know that you had a pleasant stay with us. Your kind words are greatly appreciated, and we will pass them along to our team. It will surely inspire them to keep providing exceptional service to our guests.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,The Team at Holiday Inn Mumbai International Airport

10/10 Excellent

Saira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service!
We arrived around 11 am and the check in was super fast. We did not have to wait until 3pm, the usual check in time.. Wow! Comfortable stay during the transit..
Stayed 1 night in Apr 2023
Response from Holiday Inn Mumbai International Airport Team on 11 May 2023
Dear Guest,Greetings from the Holiday Inn Mumbai International Airport!Your kind words have made our day, and we're thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and we will be sure to share it with our team. Your praise will serve as a source of motivation for our staff to continue delivering exceptional service.We hope to have the privilege of welcoming you back to our hotel in the near future.Sincerely,The Holiday Inn Mumbai International Airport Team

10/10 Excellent

Larry S

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Exceptional, except for the bed
Everything was great, except for the uncomfortable bed in Room 536....sags in the middle. Wonderful manager, Leandra, who bent over backwards for us, and Mahesh is the friendliest concierge you'd ever want to meet. Nicest Holiday Inn I've ever seen!
Stayed 1 night in Apr 2023
Response from Holiday Inn Mumbai International Airport on 2 May 2023
Dear Larry S,We truly appreciate for sharing the feedback with us.Thank you for your positive comments. My team works hard to ensure that our guests feel comfortable and enjoy their time at the Hotel; positive feedback like this really boosts our enthusiasm.We understand your concern regarding the room infrastructure, let us assure you, the hotel is going to go through a soft rennovation process, these concerns will be addressed and resolved soon.Looking forward to seeing you again at Holiday Inn Mumbai International Airport.Sincerely,Team Holiday Inn Mumbai International Airport

8/10 Good

Amanpreet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Apr 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Govind

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Holiday Inn Mumbai International Airport on 2 May 2023
Dear Govind,Greetings from Holiday Inn Mumbai International Airport!I would like to start by apologizing to you for not meeting your expectations. We strive to make each experience as pleasant and comfortable as possible. I hope you will give us a chance by visiting us again to show you that your unsatisfactory experience was an exception.We would like to hear any improvement or suggestion on the below email id: dm@himia.inSincerely,Team Holiday Inn Mumbai International Airport

8/10 Good

Lutz

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
small things matter
Could not book drink in bar to room, was escorted to fetch my credit card; large Perrier "not have", obviously to cheap vs. small bottle; pool was under maintenance (however taxis service to nearby Courtyard pool was provided free of charge.
Stayed 2 nights in Apr 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Thank you for taking the time to share your recent experience at our hotel. We appreciate your feedback and apologize for the inconvenience you faced during your stay.Our team should have informed you of the requirement for a credit card, and we will make sure to re-train our team to ensure better communication in the future.Regarding the Perrier water, we apologize that the size you requested was not available. We strive to provide our guests with the best service possible, and we will make sure to restock our inventory accordingly to avoid similar issues in the future.Once again, thank you for sharing your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Team Holiday Inn Mumbai

6/10 Okay

Chris

Liked: Staff & service, room comfort
Facilities good, room mildew smell
Pros: The service, lobby, and breakfast buffet were great. Someone was even killing mosquitoes in the lobby. So glad to see that!! Cons: Although the building seemed clean, something needs maintenance. The room smelled very strongly damp and mildewy. Maybe the AC ducts need cleaning? I’m not sure, but it was not pleasant. Please look into it! If the room had been fresh, it would have been a great stay!
Stayed 1 night in Apr 2023
Response from Holiday Inn Mumbai on 3 May 2023
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you enjoyed our service, lobby, and breakfast buffet. We take pride in ensuring that our guests have a comfortable and enjoyable stay.However, we're sorry to hear that you encountered some issues with your room. We apologize for any inconvenience caused by the damp and mildewy smell. We take maintenance and cleanliness very seriously, and we will be sure to investigate the issue further. Thank you for bringing this to our attention.We appreciate your feedback and hope that you will give us another opportunity to provide you with a better experience in the future.Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Karan

Stayed 3 nights in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent nice clean hotel
A very good clean hotel with really excellent customer service provided. Only problem we faced with getting in and out of the hotel as it is too close to metro station. Really good food and breakfast selection mostly Indian food.
Stayed 1 night in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from the Holiday Inn Mumbai International Airport!Your kind words have made our day, and we're thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and we will be sure to share it with our team. Your praise will serve as a source of motivation for our staff to continue delivering exceptional service.We hope to have the privilege of welcoming you back to our hotel in the near future.Sincerely,The Holiday Inn Mumbai International Airport Team

10/10 Excellent

Man Mohan, Maple Grove

Travelled with family
Liked: Cleanliness
The staff and housekeeping was exceptional. The managers and General manager is very polite and professional. The breakfast was so tasty and royal. My stay of 7 days vacation was super.
Stayed 7 nights in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear XXXGreetings from the Holiday Inn Mumbai International Airport!Your kind words have made our day, and we're thrilled to hear that you enjoyed your stay with us.Your feedback means the world to us, and we will be sure to share it with our team. Your praise will serve as a source of motivation for our staff to continue delivering exceptional service.We hope to have the privilege of welcoming you back to our hotel in the near future.Sincerely,The Holiday Inn Mumbai International Airport Team

10/10 Excellent

Mangurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Holiday Inn Mumbai on 3 May 2023
Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Akash

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Umar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and food variety was amazing
Stayed 1 night in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Your excellent rating means a lot to us. We are glad to hear you had a wonderful time at our hotel.We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

SURENDRA

Stayed 1 night in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

2/10 Terrible

Krishna

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities
worst stay in a 5star in my 7 years of travel.
A lot needs to be done and I how your able to do it to keep customers happy. 1. No health faucet in the bathrooms in lobby. 2. Curtain in wrong side of glass in bathroom. 3. No bathroom/change room on the swimming pool floor. 4. No pigeon net, allowing free access to pigeons to drink and poop in the pool. Very unhygienic. I'm surprised you have health certificate for the pool. 5. No one follows clear instruction A. Print.. I asked for 2 copies. B. Food delivered 1 hour late. They kept telling 20/10/10 min when I called. C. not moved luggage to car when asked for it. D. Engineering didn't fix the curtain that's broken in the room. 8 issues in 2 nights stay.. Wow.. That's a very poor record.
CURTAIN BETWEEN BATHROOM AND BEDROOM ON OUTSIDE.
curtain on outside can be moved by anyone.
pigeon frolicking and pooping in swimming pool. lots of poop all around.
very unhydgenic pool condition
Stayed 2 nights in Mar 2023
Response from Holiday Inn Mumbai international Airport on 3 May 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're embarrassed to hear that you experienced several issues during your stay. We take all feedback seriously and are committed to addressing the concerns of our guests.We will certainly look into these issues and make the necessary changes to ensure that our guests have a comfortable stay.Regarding the lack of a bathroom/change room on the swimming pool floor and the absence of a pigeon net, we appreciate you bringing these concerns to our attention. We will work to address these issues to ensure the hygiene and safety of our guests.We're sorry to hear about the delays in delivering your food and the miscommunication regarding your luggage. We will take steps to ensure that our staff follows clear instructions and that our guests receive prompt and efficient service.We apologize for the inconvenience caused by the broken curtain in your room. We will ensure that our engineering team takes appropriate action to fix this issue.We appreciate your feedback and assure you that we take all concerns seriously.We hope you will give us a chance to serve you againSincerely,Team Holiday Inn Mumbai

10/10 Excellent

SURENDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, service and ambiance. I always stay here when visiting Mumbai.
Stayed 3 nights in Mar 2023
Response from Holiday Inn Mumbai International Airport on 3 May 2023
Dear Guest,Greetings from Holiday Inn Mumbai International Airport!Thank you for your excellent rating and review. We are glad that you had a wonderful time at our hotel. Your feedback will be shared with the team to further motivate outstanding service. We hope you do visit us again in near future. Sincerely,Team Holiday Inn Mumbai International Airport

10/10 Excellent

Adrien Sacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff working there were curteous and very helpful. I told one of the waiters how well he did he job and he was so gracious. I offered him a nice tip and he refused, I was very surprised. He obviously took pride in his job and represented his culture in a impeccable manner.
Stayed 4 nights in Feb 2023

10/10 Excellent

Denoris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that their staff recognized me from a previous stay. All were friendly and helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Leilani, Ocala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful and clean. The staff, bery friendly and helpful. They know how to do hospitality! The surrounding areas are dirty and feels unsafe, but that is no reflection on the hotel. Excellent hotel for comfort, cleanliness and hospitality!
Stayed 2 nights in Feb 2023

8/10 Good

Rupal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in, selective people got welcomed by a welcome drink, aarti etc, nothing for us??? Most of the staff were very helpful at most of the times
Stayed 1 night in Feb 2023

10/10 Excellent

Vijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night. An excellent hotel with great staff and big room.
Stayed 1 night in Feb 2023