Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews of Hilton Mumbai International Airport

5 out of 5
Hilton Mumbai International Airport
Sahar Airport Road, Andheri East, Mumbai, Maharashtra

Reviews

8.4

Very good

Rating 10 - Excellent. 202 out of 409 reviews" "
Rating 8 - Good. 123 out of 409 reviews" "
Rating 6 - Okay. 43 out of 409 reviews" "
Rating 4 - Poor. 24 out of 409 reviews" "
Rating 2 - Terrible. 17 out of 409 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable and a lovely building. Stayed one night before going on a cruise and really enjoyed the experience.
Stayed 1 night in Feb 2024
Response from Hilton Mumbai International Airport on 24 Feb 2024
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

kishor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Delicious food, good service, professional staff, selection of music could be improved, support rail would be a great help to senior patrons
Stayed 3 nights in Jan 2024
Response from Hilton Mumbai International Airport on 5 Feb 2024
Dear Guest,Thank you for visiting us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral Manager Hilton Mumbai International Airport

6/10 Okay

Vipula

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hilton Mumbai International Airport on 9 Jan 2024
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped over at this hotel for a couple of nights. It is very convenient for the airport and is clean/well maintained. Our booking included a food/drink credit, but we always had to remind the restaurant to include this (this has been an automatic process in other places we have stayed in India). There was also some confusion over our order for dinner one evening and the food wasn’t good the next evening either - we provided feedback at the time, but felt that it wasn’t really acted on. We also couldn’t figure out how to use the lights in the room & an orientation for guests might be useful for the future.
Stayed 2 nights in Jan 2024
Response from Hilton Mumbai International Airport on 9 Jan 2024
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Rahul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hilton Mumbai International Airport on 1 Jan 2024
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

2/10 Terrible

Bishwa

Stayed 3 nights in Dec 2023
Response from Hilton Mumbai International Airport on 16 Jan 2024
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologize. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Sonia S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The small things count as big in life.
Little hand towels & amenities would be important to have in the bathrooms. Newspaper every morning of your choice.
Stayed 1 night in Dec 2023
Response from Hilton Mumbai International Airport on 26 Dec 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review! We would keep in mind your valuable suggestions. We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Jude Walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hilton Mumbai International Airport on 26 Dec 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

JITENDRA

Response from Hilton Mumbai International Airport on 13 Feb 2024
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great option near the airport
Stayed 1 night in Nov 2023
Response from Hilton Mumbai International Airport on 30 Nov 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Mumbai International Airport on 30 Oct 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

4/10 Poor

Mital

Disliked: Cleanliness, staff & service, property conditions & facilities
We request non smoking room ,when we enter in room smell like smoking room,next day breakfast open 6:30 in morning,we go there around 7:00 clock there is no upma we r waiting 30 :00 minutes no upma .
Stayed 1 night in Sep 2023
Response from Hilton Mumbai International Airport on 12 Oct 2023
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

6/10 Okay

Ursav

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hilton Mumbai International Airport on 10 Oct 2023
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral Manager

10/10 Excellent

Aditi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hilton Mumbai International Airport on 7 Oct 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral Manager

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I only liked the people who welcomed us when we entered the hotel( like Westley ) , the reception people are terrible, no Wi-Fi . All false hopes saying it will be fixed . Will never stay at that Hilton.
Stayed 3 nights in Oct 2023
Response from Hilton Mumbai International Airport on 23 Oct 2023
Dear Guest,We are deeply concerned by your feedback because it does not reflect the level of service we deliver to our guest at Hilton Mumbai. We sincerely apologise. Please share the details of your experience with us in order to assist us in further investigating the matter. We hope you will give us another opportunity to serve you while delivering a true Hilton experience.Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

6/10 Okay

Subhash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except the counter person who was very unprofessional towards me
Stayed 3 nights in Sep 2023
Response from Hilton Mumbai International Airport on 15 Sept 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral Manager

10/10 Excellent

Vinay

Stayed 1 night in Sep 2023
Response from Hilton Mumbai International Airport on 3 Oct 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral Manager

10/10 Excellent

alok, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
staff is very courteous
Stayed 7 nights in Aug 2023
Response from Deepak Kumar General Manager on 2 Sept 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Judy

Stayed 5 nights in Aug 2023
Response from Hilton Mumbai International Airport on 18 Sept 2023
Dear Guest,Thank you for visiting us and taking the time to leave a review!We're thrilled to hear your experience at Hilton Mumbai International Airport. Making memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review!We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral Manager

10/10 Excellent

Sonal

Business traveller
Liked: Amenities
Stayed 1 night in Aug 2023
Response from Deepak Kumar General Manager on 2 Sept 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

2/10 Terrible

Stephen

Stayed 1 night in Jul 2023
Response from Deepak Kumar General Manager on 31 Jul 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Old Hotel but Great service
Old Hotel with small rooms. Minimal dining options. Need Menu card in the lounge
Stayed 2 nights in Jul 2023
Response from Deepak Kumar General Manager on 31 Jul 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Shivananda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Deepak Kumar General Manager on 31 Jul 2023
Dear Guest,Thanks for the great 5* rating! We're happy to hear that you enjoyed your time in our hotel. Making memorable experience is what we strive to do and what keeps us going.Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe!Regards,Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Peder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Deepak Kumar General Manager on 19 Jun 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Thomas, Ajax

Liked: Staff & service, property conditions & facilities
Hotel was very good once on the property. Have to take an Uber to get anywhere including the airport. Food and staff in dining room were excellent.
Stayed 1 night in May 2023
Response from Deepak Kumar on 22 May 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Mehul

Stayed 1 night in Apr 2023
Response from Deepak Kumar General Manager Hilton Mumbai Interna on 6 May 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Abhishek

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Deepak Kumar on 22 May 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

4/10 Poor

Matteo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old average hotel
Old average hotel
Stayed 1 night in Apr 2023
Response from Deepak Kumar General Manager on 28 Apr 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Tomoharu

Stayed 1 night in Apr 2023
Response from Deepak Kumar General Manager Hilton Mumbai on 13 May 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Sreejith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Mumbai. Stay was so friendly and kind. Amenities were perfect, and the room was lovely.
Stayed 2 nights in Apr 2023
Response from Deepak Kumar General Manager on 20 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities
Proximity to airport - transfer from airport was smooth even though our flight ran very late! Chauffeur was very kind and personable. There is however a distinct smell in the corridors that should be dealt with!
Stayed 1 night in Apr 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Ameya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice and the check-in and check-out experience was hassle free
Stayed 3 nights in Mar 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Meenakshi

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property Great staff
The staff and facility are amazing and what you would expect from a Hilton property. We found the food quality to be lacking. We got there late and wanted something to eat so we chose The IC restaurant. The food we ordered was almost inedible. We had better luck utilizing the executive level lounge for some of our meals.
Stayed 4 nights in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for taking out your time to review us. We are concerned to see that you have rated your recent visit to the hotel with 2.0.We clearly have not been able to create a perfect Hilton experience for you. We sincerely apologize for any inconvenience caused to you during your visit to the hotel. We have duly made a note of your feedback. The concerned team has been informed to explore ways to improve.Thank you again for your valuable feedback, which allows us to improve our services. We hope you would give us another opportunity to serve you and to deliver a true Hilton experience.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Sunil, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality & service was excellent. Very good facilities overall. Pool looked good. Reception was helpful
Stayed 4 nights in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived at 11PM, the booked room was not available, ended up in a different lower cost room even with a prepaid reservation. I will not stay here ever again due to their double-booking practices.
Stayed 1 night in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for taking out your time to review us. We are concerned to see that you have rated your recent visit to the hotel with 2.0.We clearly have not been able to create a perfect Hilton experience for you. We sincerely apologize for any inconvenience caused to you during your visit to the hotel. We have duly made a note of your feedback. The concerned team has been informed to explore ways to improve.Thank you again for your valuable feedback, which allows us to improve our services. We hope you would give us another opportunity to serve you and to deliver a true Hilton experience.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

4/10 Poor

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My room was double booked. I arrived at 7am expecting to have a room that was prepaid for, only to find out nothing was available, they had sold my room out due to late arrival. did not get a room until 845am. I will never stay here again due to double booking practices.
Stayed 1 night in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for taking out your time to review us. We are concerned to see that you have rated your recent visit to the hotel with 2.0.We clearly have not been able to create a perfect Hilton experience for you. We sincerely apologize for any inconvenience caused to you during your visit to the hotel. We have duly made a note of your feedback. The concerned team has been informed to explore ways to improve.Thank you again for your valuable feedback, which allows us to improve our services. We hope you would give us another opportunity to serve you and to deliver a true Hilton experience.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Mukul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

10/10 Excellent

Ethan

Stayed 2 nights in Jan 2023
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear Guest, Thank you for staying with us and taking the time to leave a review! We're thrilled to hear that you loved your experience at Hilton Mumbai International Airport. Making your stay a memorable experience is what we strive to do and what keeps us going. Our hotel aims to deliver a completely unique experience, and we are delighted that we were able to do so. Your words motivate our team members to keep performing at their best, so we sincerely thank you for making our day by leaving this review! We hope to see you again at our hotel in the near future. Stay safe! Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Terrible food
Food and service in restaurants was awful. Cold fish tikka, chicken ceaser salad takes 50 minutes and there was no dressing, it was a dry chick breast with soggy croutons and some limp lettuce leaves with no dressing or Parmesan cheese, opted then for a margarita pizza, again cold and soggy. Restaurant and bar awful service in addition to food.
Stayed 1 night in Jan 2023

6/10 Okay

Sagar

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall a comfortable stay, but there were several issues with the service. They solicited booking an expensive drop car for the airport, but the sent me a normal sedan which I was asking for in the first place. In the process I payed 1000 INR extra. They gave us a wrong preoccupied room mistakenly, but upon discovery didn't even apologise. Overall not worth the Penney they charge for.
Response from Deepak Kumar General Manager on 18 Apr 2023
Dear guest,Greetings from Hilton Mumbai International Airport.Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Thank you for choosing Hilton Mumbai International Airport. We look forward to welcome you back with us.Regards, Deepak KumarGeneral ManagerHilton Mumbai International Airport

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good,But won’t recommend the food ordering from hotel. You can get more options outside the hotel

10/10 Excellent

Margaret

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Excellent staff. Breakfast was amazing.
Stayed 2 nights in Oct 2022

10/10 Excellent

saiyada, Bexley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close to the airport, clean and professional staff. would recommend! beautiful hotel for sure.
Stayed 3 nights in Oct 2022

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
No minibar in the room. Otherwise great service including pick-up and return to the airport. Lovely staff. Great food. Perfect if you need to spend a night in Mumbai near the airports.
Stayed 1 night in Sep 2022

8/10 Good

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel to stay in Mumbai
Close to Airport but with plenty of public transport options to go to city attractions, a prompt and freindly checkin, room spacious with premium toileteries, upper class breakfast with "made to order in some items", prompt checkout. All in all a true Hilton Hotel (perhaps more than what we see in other Hilton Hotels in Europe and US.
Stayed 1 night in Sep 2022

10/10 Excellent

Deep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Very nice...people left me alone and didnt bug me all the time asking if everything is ok or not..
Stayed 1 night in Sep 2022