Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom düsseldorf

Toller Luxus in weniger guten Lage

Posted 27-Mar-2015
Das Hotel ist klasse, das Frühstück ein Traum. Die Lage kann für Urlauber nicht wirklich überzeugen
5 out of 5
Recommended
for Everyone
by A verified travellerfrom v

Very comfortable with easy access into city

Posted 09-Mar-2015
The pool could have been better but other facilities compensated for the pool
Comment from Hotel Management
14-Mar-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to know that you enjoyed your overall stay with us and found us to be conveniently located. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, ON

Nicest Hotel in Mumbai

Posted 03-Mar-2015
Pros: Wonderful staff, location, WiFi, Breakfast selection, Comfort of the room. Everything really!
Cons: Stronger WiFi signal could have been of help, but nothing to complain about.
Location: Right across from Nehru Center. A short walk to many restaurant/night life in Lower Parel/Worli. Great location.
Absolutely delighted by everything at this hotel. The staff is wonderful, helpful, speaks great English, knows the area, suggested great restaurant etc. The room was WONDEFUL, with a clean roman bathtub and very comfortable bed including all accessories and lots of water complimentary. Breakfast was delicious and fresh. A real pearl. If you can afford staying at this hotel, you simply must!
Comment from Hotel Management
06-Mar-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback with us. I am so happy to hear that you enjoyed all aspects of your stay, from the room and breakfast, to the staff and service provided. It gives me great pleasure to know that you found us to be a pearl amongst the hustle and bustle of Mumbai and your compliments are most appreciated. I do hope you will stay with us again and look forward to welcoming you back soon. Best regards Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pune

Two nights in Mumbai on the way to Singapore

Posted 17-Feb-2015
Pros: The concierge and breakfast buffet staff were very helpful.
Cons: Communications to guests about restaurants especially if its a busy weekend and you need to book a table in the restaurants.
Location: Its a 30 min drive to the Gateway of India and main tourist spots. The large Phoenix Mall is less than 1km away.
The hotel is in the centre of Mumbai so it’s a 30 min drive to the main tourist areas but if you have a good driver this location is very central. The hotel prices seem high (RACK rate, food and car services) but the level of service received made up for this in part. The hotel rises out of a reclaimed area of Mumbai that was previously a slum district and there are multiple new construction sites both side and a walled park land block in front of the site. I was shown a room on L7 and I questioned how this was a "sea view" so they moved me to L18. First night’s dinner was in the pan Asian restaurant which was great but a little pricey after living in Pune. The bed was comfortable but too soft for my liking but this is common in Indian 5 star hotels. The next morning I awoke to find the sea view is distant but you do get sweeping views across the peninsula and surrounds. The breakfast buffet was very good and I tried most of the made to order section before heading off to see the Gateway of India and Elephanta Caves. Dinner on the second night was in the same pan Asian restaurant seated at the bar. On the morning of check out the concierge arranged for access to the rooftop bar so that I could take photos. The breakfast buffet host gave me turmeric and salt for my sore throat gargle (grandma’s recipe). Both experiences made my stay. Overall it was a very nice stay in a busy city.
Comment from Hotel Management
06-Mar-2015 by FSHM, Hotel Management
Thank you for your feedback following your recent stay with us. I am happy to hear that you enjoyed your stay, especially the breakfast spread, dinner at SanQi and the service provided by the hotel team. I am also glad to know that Concierge and breakfast team were successful in making your stay a little more special. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London,UK

Excellent hotel in the heart of Mumbai

Posted 25-Jan-2015
Very attentive staff. Nothing was too much trouble. Not cheap,but worth it
Comment from Hotel Management
07-Mar-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive comments further to your stay with us. I am happy to know that you enjoyed your visit and the attentive service provided by the hotel team. I do hope you will visit again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel, Excellent Service

Posted 10-Jan-2015
Pros: Rooms were nice and big, large bathrooms. Nice pool/steam/spa area. Really nice bar on the rooftop with great views. We were there for NYE.
Location: Location was great, more central about 30 minutes from south Mumbai (gateway to India and Taj Palace) and 30 mins from airport.
The service at this hotel was excellent. From the moment they greeted us at the airport, the staff was just amazing. I felt safe at this hotel, the food was good. Free breakfast every morning with a variety of options (not just Indian food). They exchanged money for me, arranged the best taxi driver, gave us great recommendations on what to see and do. Probably one of the best services experiences I've had at a hotel.
Comment from Hotel Management
06-Mar-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us. I am so pleased to hear that you enjoyed your overall stay, especially the food and services provided by the hotel team and that this was one of your best experiences at a hotel. Hearing that we have succeeded in making you feel welcome is what keeps us going and what drives us to do better every day. I do hope you will visit us again and look forward to welcoming you back soon. Best regards, Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified travellerfrom TOKYO

景色がいまいち

Posted 01-Jan-2015
Pros: 部屋がきれい、広い。
あまり立地はよくありませんでした。街歩きには向きません。しかも、窓からの景色が、スラムだらけでした。 ホテルはさすが、よかったです。朝食にはシャンパンが付いたし。ただ、屋上のバーは想像以下でした。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisville, KY

Christmas eve experience

Posted 27-Dec-2014
Spent Xmas eve with family. Great service. Great food. AER lounge was awesome. Rooms large and beds comfortable. Bathroom big and modern. Great hotel. But expect to spend $$$$ after all it's Four Seasons.
Comment from Hotel Management
03-Jan-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback further to your recent visit with us. I am so pleased to know that you and your family had an enjoyable experience at Christmas and that you especially liked the rooms, the beds, the restaurants and your time at AER. I hope you will visit us again and look forward to welcoming back soon. Wishing you and your family all the best for the Festive season! Best regards, Andrew Harrison
Comment from Hotel Management
02-Jan-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback further to your recent visit with us. I am so pleased to know that you and your family had an enjoyable experience at Christmas and that you especially liked the rooms, the beds, the restaurants and your time at AER. I hope you will visit us again and look forward to welcoming back soon. Wishing you and your family all the best for the Festive season! Best regards, Andrew Harrison
5 out of 5
Recommended
for Personal Event
by A verified traveller

Empfehlenswert

Posted 20-Dec-2014 on Hotels.com
Gute Wahl, komfortables, modernes Hotel, das nichts zu wünschen übrig lässt. Für mich waren Preis/Leistung völlig angemessen. Frühstück inkludiert, Wifi frei. Sogar Yoga kann man machen. Auf dem Dach die angeblich höchste Dachbar Indiens, toller Ausblick, aber teure Drinks! Die Umgebung ist wenig ansprechend, aber es gibt sogar Restaurants und Shops in Gehweite.
5 out of 5
Recommended
for Families
by Monthyfrom Toronto

Four Seasons Worli

Posted 18-Dec-2014 on Hotels.com
Absolutely amazing customer service. All staff goes above and beyond to ensure a fabulous stay. Room was very clean and comfortable with an amazing view of the city. Will definitely return for a stay next time I'm in Mumbai.