Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel - slightly outside of main tourist area

Posted 25-Aug-2014
This was my first time in India. We all enjoyed the hotel and the staff were friendly and helpful. The only thing was that it is not in the main tourist area but on the other hand the hotel is new and everything works.
Comment from Hotel Management
26-Aug-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your first visit to Mumbai and to our hotel. I am pleased to learn that you enjoyed your stay with us and found our staff friendly and helpful. We appreciate your compliments and do look forward to your next visit and to welcoming you back soon. Best Regards Andrew Harrison
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Tanzania

Amazing hotel and services.

Posted 24-Jul-2014
Pros: great water pressure in room showers, spa services, security for guests.
Cons: Room guests should not be getting checked as they walk in to the hotel. a system by showing room card etc to avoid this should be in place.
The rooms are great, comfortable, great view of the sea and sea-link bridge. The spa is absolutely refreshing and the jacuzzi/steam room and spa area are fantastic to unwind after a long week or work. Will definitely return and continue to be pampered at what is a great hotel.
Comment from Hotel Management
29-Jul-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feeback. I am glad to hear that you enjoyed your visit with us, especially the room accommodations and your time at the Spa. I am pleased to hear that you will visit us again and give us another opportunity to pamper you and do look forward to welcoming you back, to Four Seasons Hotel Mumbai soon. Best Regards, Andrew Harrison
4 out of 5
Recommended
for Business Travellers
by Oli from London

Very good

Posted 07-May-2014 on Hotels.com
Excellent beds, the pool was very clean. Spa is excellent. Food Service was sometimes on the slow side but was to a high standard.
5 out of 5
Recommended
for Everyone
by Piyush from New Delhi

Excellent Hotel

Posted 22-Apr-2014
Pros: We loved everything about this Hotel. The Staff, the rooms, the services..everything. Top of the Line in everything they have.
Cons: They could provide the food and beverages for a little longer in the pool area.
Location: The area around the Hotel is okay. If you are looking for a place to relax..this is the place. They make you feel like royalty..like no other hotel..
We loved Four Seasons. We had taken the Premier Room and it was really good. The staff at the hotel are extremely sweet and helpful..I think more than any other you are likely to come across. We are definitely gonna come back to this Hotel. Excellent Hotel...
Comment from Hotel Management
29-Jul-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback following your trip to Mumbai in April. I am delighted to hear that you enjoyed the room accommodations and that the hotel team and their services exceeded your expectations. We certainly look forward to welcoming you back soon. Best regards, Andrew Harrison
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 21-Apr-2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by Mo from NYC

An outstanding display of service

Posted 19-Apr-2014 on Hotels.com
I loved it! The staff is very service minded. They are always a step ahead of you. The restaurants are tasty. There were no stones left unturned.
3 out of 5
Recommended
for Business Travellers
by Kevin from Orlando

Not overly impressed

Posted 18-Apr-2014 on Hotels.com
Sadly, my experience was met with one disappointment after another. I've been a smoker for 30 years yet on check in the desk staff tried to convince me that my "profile" contained a request for non-smoking room. My hotels.com preference is the opposite and I also ensured that I requested a smoking king room when making the booking. Finally, at the end of the check in process I asked where I was permitted to smoke. He looked at me with some condescension and said "In your room. I'll send up an ashtray. I'm making an exception for you." When ordering room service multiple times, the phone rang and rang with no answer. A few moments later room service called me back to take my order. When the food arrived, simple basic condiments were not included in the food tray. My room rate included breakfast and wifi. I asked on checkin the details to connect which were provided. When attempting to connect, I was denied access with invalid credentials. As I called the front desk, they greeted my call with a name other than my own. I explained the problem, was placed on hold a few minutes then told to try again. It worked. My stay was short but the balance of my interactions were satisfactory. Overall, I felt a bit dismayed as Four Seasons was always in my mind a top shelf product. Such was not the case at this hotel. I will say the bed was one of the most comfortable beds I've slept in and the rainfall shower was fantastic. That being said, I doubt I will stay here again.
5 out of 5
Recommended
for Everyone
by Jag from London

Amazing hotel!

Posted 14-Apr-2014
Pros: Everything
Location: As it was central we could visit the different areas without having to travel too much.
Thoroughly enjoyed every minute of my stay at Four Seasons with five of my friends which started with a transfer in a wifi equipped vehicle! The staff could not do enough for us from advising us where to go for sight seeing, shopping, etc to bringing us packaging for our excess luggage. The bar staff in Aer were particularly welcoming, Deepak and Ryan were always very friendly finding us tables to sit at and just generally making us feel welcome and looking after us. After our first visit to Aer bar we did not want to go out of the hotel as the service we received from them was so much better than we received anywhere in Mumbai. I would like to congratulate the hotel management for producing such a beautiful hotel with the most amazing staff we've ever had met anywhere!
Comment from Hotel Management
29-Jul-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback following your trip to Mumbai in April. I am pleased that you enjoyed your visit with us and found our staff courteous. We have always said that our people are our most important asset, and your favourable comments confirm that belief. I am taking this opportunity to share your thoughts and words with them. Hearing that we have succeeded in making you and your friends feel happy is what keeps us going and what drives us to do better every day. We hope you visit us again and we look forward to welcoming you back.  Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified traveller

Good 5 star hotel in reach of downtown

Posted 08-Apr-2014
Great hotel - all you should and would expect from the Four Seasons. Good restaurant with a varied menu and views that take in the nearby racecourse and the surrounding slums. The rooftop bar is well worth a visit even if it is a little pricey compared to bars locally. Good crowd on a Saturday night with a DJ until around 1.30. Great value and comfort close to a great city.
Comment from Hotel Management
29-Jul-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for sharing your positive feedback following your recent trip to Mumbai. I was most pleased to hear that you enjoyed the room accommodation, food and beverage offerings, and especially your time spent at our rooftop bar, Aer. We look forward to welcoming you back on your next visit! Best regards, Andrew Harrison
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Lovely Hotel

Posted 07-Apr-2014
Stayed for just one night but had a good time. Visited the Spa for a great pedicure, lunch by the pool and then drinks at Aer bar. Would stay again.
Comment from Hotel Management
29-Jul-2014 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive comments following your trip to Mumbai in April. I am glad to learn that you had a good time during you one night stay with us. Additionally, that you enjoyed our services at the spa, pool and Aer. We hope you visit us again for a longer stay and look forward to welcoming you back.   Best regards, Andrew Harrison