Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from India

Great hotel with a lovely sea face location

Posted 21-Jun-2015
Pros: Location and the view from the room.
Cons: Keep up the standard...
Location: go for a walk at worli sea face.. Or explore the palladium mall.. Which has some of the finest shops And food joints.
Great hotel, staff was courteous and attentive. Rooms were nice and spacious.
Comment from Hotel Management
30-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback regarding your recent stay with us. I am glad to know that you enjoyed the room and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic experience

Posted 19-Jun-2015
I spent three days in Mumbai. The room was a excellent the staff was very helpful especially Mr. Suraj dhameja the assistant manager. The breakfast was good by less expected for such hotel
Comment from Hotel Management
30-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback regarding your recent stay with us. I am glad to know that you had a fantastic experience during your visit and especially enjoyed the room and service provided by the hotel team. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller from Columbus

Great stay

Posted 09-Jun-2015
Pros: Great service, exceptional facilities
Location: Phoenix Mall, SVP stadium
Overall a great hotel, breakfast was fantastic, the pool was beautiful, and the workout facilities were great. It had a lot to offer for all types of travelers. I took a peek at the business meeting rooms and they looked nice
Comment from Hotel Management
16-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us in June. I am so pleased to hear that you enjoyed your stay, especially the breakfast, pool and gym facilities. I hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend getaway

Posted 08-Jun-2015
Pros: Customer Service
Cons: Swimming area
Location: Good restaurants
Fabulous, great overall experience. Great hotel for any kind of stay.
Comment from Hotel Management
16-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback subsequent to your stay with us. I am happy to hear that you had a fabulous stay and hope that you will visit us again and look forward to welcoming you back. Best regards, Vikram Reddy
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Canada

Attention to detail, great staff and rooms

Posted 01-Jun-2015
As a returning client, the hotel is located quite central to all places in Mumbai. The staff are attentive and act quickly to any requests. The rooms are spacious and clean. The only issue I had this time was the consistent chanting outside the hotel (I assume Buddhist temple) which continued all evening and all night for two nights. Was quite loud in the rooms and distracting to sleep. Maybe a higher floor or a room on the other side of the building could have helped this. Otherwise, Love the hotel, love the AER lounge, and will always stay here when in Mumbai.
Comment from Hotel Management
04-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us in May. I am happy to hear that you enjoyed the attentive and prompt services provided by the hotel team, the room accommodations, found us to be conveniently located and your experience at AER. We have noted your preference for a quiet room and will do our best to allocate the same on your future stays with us. I am glad to know that you will visit us again and again and look forward to welcoming you back soon. Best regards, Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-May-2015
Stayed for 3 nights. Hotel was amazing, great staff, great amenities. This hotel is truly one of the best places to stay in Mumbai. The best part was the AER rooftop which gives you a panoramic view of Mumbai with air conditioning.
Comment from Hotel Management
02-Jun-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your 3-night stay with us. I am pleased to know that you found the hotel 'amazing' and that you also enjoyed the service provided by the hotel team and your experience at AER. I hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
4 out of 5
by A verified traveller from london

great hotel for shopping district

Posted 17-May-2015
Pros: rooftop bar, quiet location, great for shopping
Cons: wifi although free was very slow and unreliable
Location: shopping
breakfast was lovely, but only provided for two guests from our triple room. Staff were attentive and remember you by name which was a nice touch.
Comment from Hotel Management
21-May-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to to know that you enjoyed your stay, especially breakfast and the service provided by the hotel staff. I hope you will visit us again and look forward to welcoming you back Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 25-Apr-2015
Hotel was amazing... And staff extremely nice... Great place to stay before going back home..
Comment from Hotel Management
29-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your compliments following your visit with us. I am glad to know that you enjoyed your stay and the service provided by the hotel team. I do hope you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Families
by A verified traveller

Short family break

Posted 15-Apr-2015
Pros: Exceptionally freindly staff, from the moment we checked in to the moment we left, all of the staff made our stay most pleasurable.
Cons: Not a lot wrong with this hotel, one small improvement is the masala tea. This was not quite upto what we expected.
Location: Sightseeing, kids activities nearby, nice places to eat, nice malls nearby, however any travel must be done by local cabs.
The concierge staff in particular were most helpful and advised how and where we should travel to. Prompt help in all matters and very good local knowledge.
Comment from Hotel Management
23-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your stay with us. I am glad to know that our Concierge team could assist you with information which was helpful and that they were able to make your stay more enjoyable. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Excellent service

Posted 08-Apr-2015
Pros: The rooms were pleasant and public areas very nice, particularly the veranda where breakfast is served. Awesome rooftop bar.
Cons: Prices for alcohol, particularly wine were very high even for a hotel like this.
Location: There is a mall around the corner with top end shops and restaurants. Near Haji Ali mosque and the Mahalaxmi racecourse and temple.
Lovely hotel well placed in Mumbai. Our luggage was delayed at Heathrow by 24hours and the staff were extremely helpful in tracking and then delivering our bags. We were also provided with overnight kit.
Comment from Hotel Management
15-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your stay with us. I am glad to know that you enjoyed your stay, found us to be conveniently located and that we could assist you during your baggage delay. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison