Ratings based on 148 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travellerfrom london

great hotel for shopping district

Posted 17-May-2015
Pros: rooftop bar, quiet location, great for shopping
Cons: wifi although free was very slow and unreliable
Location: shopping
breakfast was lovely, but only provided for two guests from our triple room. Staff were attentive and remember you by name which was a nice touch.
Comment from Hotel Management
21-May-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to to know that you enjoyed your stay, especially breakfast and the service provided by the hotel staff. I hope you will visit us again and look forward to welcoming you back Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 25-Apr-2015
Hotel was amazing... And staff extremely nice... Great place to stay before going back home..
Comment from Hotel Management
29-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your compliments following your visit with us. I am glad to know that you enjoyed your stay and the service provided by the hotel team. I do hope you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Families
by A verified traveller

Short family break

Posted 15-Apr-2015
Pros: Exceptionally freindly staff, from the moment we checked in to the moment we left, all of the staff made our stay most pleasurable.
Cons: Not a lot wrong with this hotel, one small improvement is the masala tea. This was not quite upto what we expected.
Location: Sightseeing, kids activities nearby, nice places to eat, nice malls nearby, however any travel must be done by local cabs.
The concierge staff in particular were most helpful and advised how and where we should travel to. Prompt help in all matters and very good local knowledge.
Comment from Hotel Management
23-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your stay with us. I am glad to know that our Concierge team could assist you with information which was helpful and that they were able to make your stay more enjoyable. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham

Excellent service

Posted 08-Apr-2015
Pros: The rooms were pleasant and public areas very nice, particularly the veranda where breakfast is served. Awesome rooftop bar.
Cons: Prices for alcohol, particularly wine were very high even for a hotel like this.
Location: There is a mall around the corner with top end shops and restaurants. Near Haji Ali mosque and the Mahalaxmi racecourse and temple.
Lovely hotel well placed in Mumbai. Our luggage was delayed at Heathrow by 24hours and the staff were extremely helpful in tracking and then delivering our bags. We were also provided with overnight kit.
Comment from Hotel Management
15-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your stay with us. I am glad to know that you enjoyed your stay, found us to be conveniently located and that we could assist you during your baggage delay. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Couples
by A verified travellerfrom Martinica y España

Un hotel para perderte

Posted 06-Apr-2015
Pros: Poco la verdad. Ponen mucho cuidado en todos los detalles
Cons: Lo dejo tal cual esta
Location: Hay un centro comercial a menos de 200m. Un taxi desde el hotel te lleva a cualquier lado en menos de 10 minutos.
La amabilidad empieza a la llegada al hotel. El recibimiento es increible. Te explican todo con mucho cuidado y atencion. Las instalaciones del hotel son formidables. La piscina, el gimnasio, los masajes, los diferentes restaurantes y la terraza ene la azotea para terminar la tarde. Nos ha encantado. Muy recomendable!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Duesseldorf

Very close to perfection

Posted 01-Apr-2015
Pros: Everything.
Cons: Not much really.
Location: LalBaug market and Dhoby Ghat are very interesting.
Loved everything. Staff is exceptional courteous. You can see their dedication in little things like a pretty hotel bookmark next to my book on the bedside table or during clean-up they even rolled up our power cables for Laptop and phone and applied little Velcro straps. Breakfast is heaven. Pool beautiful. The only problem could be the bed which is a tiny bit on the soft side. For me it was ok, but my husband would have loved to have a harder mattress.
Comment from Hotel Management
04-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your positive feedback further to your recent stay with us. I am pleased to know that you enjoyed your stay and thank you for your recognition in regard to the personalised services provided by the hotel team. Your additional compliments in regard to the pool and breakfast are most appreciated. We would be happy to offer a firmer mattress on your next stay with us and hence do request you to kindly request for the same at the time of your reservation. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Fantastic hotel

Posted 31-Mar-2015
Finishing a tour around India in Mumbai. We chose four seasons. Superb location. Superb hotel. Excellent and helpful staff. Best bar in town (AER).
Comment from Hotel Management
04-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your visit with us. I am happy to hear that you enjoyed your stay, especially our location, the service provided by the hotel team and your experience at AER. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melb

Outstanding Hotel and Service

Posted 30-Mar-2015
Amazing hotel but so expensive for food, drinks, etc. No different to Taj, Palladium, etc though! I just don't know how they get away with $35 cocktails, $10 soft drinks, $150/hour massage!
Comment from Hotel Management
03-Apr-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your stay with us. I am pleased to know that you found our hotel to be amazing. I have noted your comments regarding our pricing and as we believe in staying competitive and maintaining a parity in pricing with the city, our team does constant surveys while finalizing the menu pricing. However, I do thank you once again for your feedback. I do hope you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison
4 out of 5
Recommended
for Everyone
by A verified travellerfrom düsseldorf

Toller Luxus in weniger guten Lage

Posted 27-Mar-2015
Das Hotel ist klasse, das Frühstück ein Traum. Die Lage kann für Urlauber nicht wirklich überzeugen
5 out of 5
Recommended
for Everyone
by A verified travellerfrom v

Very comfortable with easy access into city

Posted 09-Mar-2015
The pool could have been better but other facilities compensated for the pool
Comment from Hotel Management
14-Mar-2015 by FSHM, Hotel Management
Greetings from Four Seasons Hotel Mumbai! Thank you for your feedback further to your recent stay with us. I am glad to know that you enjoyed your overall stay with us and found us to be conveniently located. I do hope that you will visit us again and look forward to welcoming you back. Best regards, Andrew Harrison