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Rating 10 - Excellent. 109 out of 220 reviews" "
10 - Excellent
109
Rating 8 - Good. 71 out of 220 reviews" "
8 - Good
71
Rating 6 - Okay. 20 out of 220 reviews" "
6 - Okay
20
Rating 4 - Poor. 15 out of 220 reviews" "
4 - Poor
15
Rating 2 - Terrible. 5 out of 220 reviews" "
2 - Terrible
5
8.8/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Ibrahim
Travelled with family, Travelled with family and small children
Convenient location. Plenty of nearby dining and shopping options. Quick connection to Palm Beach Road and opportunity to travel in either direction - Navi Mumbai and main Mumbai. Polite and efficient hotel staff and good breakfast spread made our experience memorable.
Hemant
Stayed 6 nights in Mar 2024
Response from Kiran Muniraj on 27 Mar 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best Regards,Kiran MunirajDirector of Operations
Dear Guest, Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to my face. My team will be thrilled to hear the kind words you have to say.Best Regards,Kiran MunirajDirector of Operations
Beautiful hotel; my room was large, nice and very clean. Professional and friendly staff. I only stayed one night, but if I’m ever back again, my entire stay will be at this hotel!
Deneise
Stayed 1 night in Feb 2024
Response from Kiran on 27 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best Regards,Kiran MunirajDirector of Operations
Good hotel with convenient transport links. WiFi and room telephone was not working. No towels in bathroom upon check in. No laundry lists or bags in room either. Rooms need decorating and upkeep. Seem to be bent on maximising revenue rather than customer satisfaction. They seem to employ lots of freshers who lack basic communication skills. Should invest heavily in training staff.
Ruchita, Rizwan, and their teams always make me feel like I’m at home away from home. Thanks for everything, you always do, to make my stay so wonderful.
Good overall experience, away from the hustle and bustle of central Mumbai
Jeremy
Stayed 9 nights in Oct 2023
2/10 Terrible
Pretty
15 Sept 2023
Pretty
Stayed 1 night in Sep 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 18 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.
Pleasing.
However, they need to improve on their break fast menu.
Very poor breakfast menu
MERO
Stayed 7 nights in Jul 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them.
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for taking the time to review Four Points Sheraton – Navi Mumbai.
10/10 Excellent
Nija
Travelled with family
10 Jul 2023
Liked: Cleanliness, staff & service
Excellent location & friendly staff. Some rules should be kept for guests to quiet down after 12am midnight. It’s an inconvenience for other guests who sleep early & business guests who have to go to work the next day. Tx
Nija
Stayed 1 night in Jul 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for sharing a wonderful feedback.I’m glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your visit and that you have left with great memories.We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found our team's responsiveness to be excellent.
The hotel is a short walk from a vibrant mall making dining and shopping so very easy. It is on a relatively quiet street. The amenities are standard for a five star hotel, but the staff and hospitality is beyond expectation. Nobody does hospitality like Indians, and this was top notch. The only disappointment was the spa - we tried to book services a couple of times unsuccessfully. Give that one a miss and enjoy the loveliest service and excellent food at the hotel.
Rita Mehrotra Dibble Archna
Stayed 10 nights in Apr 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 9 Jan 2023
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us.
8/10 Good
Sandra
28 Dec 2022
Sandra
Stayed 1 night in Dec 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Regards, Team Four Points by Sheraton Navi Mumbai Vashi
Excellent location and good value hotel . Staff are well trained and super friendly. Gym is fantastic . Breakfast is very good with good friendly Chef and staff.
Kalyan
Stayed 1 night in Dec 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest,Thank you for sharing a wonderful feedback.I’m glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your visit and that you have left with great memories.We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found our team's responsiveness to be excellent.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi
Place is very nice and next to a mall so you will number of options for food also if you have spare time then you can spend your time in a mall next to it
prashant
Stayed 1 night in Dec 2022
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi
10/10 Excellent
RAJESH
12 Dec 2022
RAJESH
Stayed 3 nights in Dec 2022
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for taking the time to share your review
I stayed at this property several times before Covid. but i am sure that they are not maintaining rooms as they were stinking, Bathroom was not cleaned properly.
Food is nice at this property but paying such a high price for such room is not worth.
Harshal
Stayed 2 nights in Nov 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi
10/10 Excellent
HEMANT
20 Nov 2022
HEMANT
Stayed 1 night in Nov 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Looking forward to welcoming you again! Regards, Team Four Points by Sheraton Navi Mumbai Vashi
From our moment of arrival to departure (7 days) everyone was dedicated to our comfort and meeting our needs. Special kudos to Sushma, Neha, Vaishal, and Latasha!!!
Larry Franklin
Stayed 11 nights in Nov 2022
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for highlighting the exceptional experience you had during your stay with us. We have been working tirelessly to create the moments you've had with us and we are happy to see we met your expectations. I will personally convey the appreciation to the team who ensured your stay memorable and will also pass your words of encouragement to Shushma,Neha, Vishal and Latasha. We will look forward to seeing you once again amidst us.Warm regards, Team Four Points by Sheraton Navi Mumbai Vashi
Lovely hotel. Staff is friendly, polite and courteous. Always attentive to guest needs. Front office staff Santosh and Manisha were always helpful. Amenities are good. Well patronised by foreigners and local tourists.
Murali
Stayed 4 nights in Sep 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 6 Oct 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Santosh & Manisha would be excited to know that you enjoyed their service! they are always going the extra mile during his time at work. We will definitely share this with them. Looking forward to welcoming you again! Regards, Team Four Points by Sheraton Navi Mumbai Vashi
Great location and nice & clean property.
Room service can be improved instead of guests making the same request multiple times and getting no response.
The breakfast buffet was delicious.
Verified traveller
Stayed 3 nights in Sep 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 6 Oct 2022
Dear Guest, Thank you for highlighting the experience you had during your stay with us. We have been working tirelessly to create the moments you've had with us and we are happy to see we met your expectations. I will personally convey the appreciation to the team who ensured your stay memorable.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi
Great accommodation and excellent staff. Absolutely recommended 👍.
Mikeson
Stayed 9 nights in Jun 2022
Response from Team Four Points By Sheraton Navi Mumbai on 6 Jul 2022
Dear Guest,
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Best Regards,
Team Four Points By Sheraton Navi Mumbai
It was amazing .. nice, neat and clean, quite room. Perfect size. Nice breakfast. Quick check inn, fast service. I love this property.
Harshal
Stayed 1 night in Jun 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 18 Jul 2022
Dear Guest,
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Best Regards,
Team Four Points by Sheraton- Navi Mumbai
Staff service was excellent and willing to accomodate requests.
Ang
Stayed 12 nights in Mar 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 3 Apr 2022
Dear Guest,
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
4/10 Poor
Moinul Haque
14 Mar 2022
Moinul Haque
Stayed 3 nights in Mar 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 3 Apr 2022
Dear Guest,
We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.
We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavor to prove our commitment to excellence and regain your trust.
We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.
It was a very pleasant stay and they upgraded my room on arrival. VERY COOPERATIVE AND DELIGHTFUL STAY
Sonal
Stayed 1 night in Oct 2021
Response from Team Four Points by Sheraton - Navi Mumbai on 30 Jan 2022
Dear Guest,
On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Best Regards,
Team Four Points by Sheraton - Navi Mumbai