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Reviews of Mercure Metz Centre

4 out of 5
Mercure Metz Centre
29 Place Saint Thiebault, Metz, Moselle

Reviews

7.8

Good

Rating 10 - Excellent. 70 out of 300 reviews" "
Rating 8 - Good. 151 out of 300 reviews" "
Rating 6 - Okay. 50 out of 300 reviews" "
Rating 4 - Poor. 23 out of 300 reviews" "
Rating 2 - Terrible. 6 out of 300 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break
Comfortable room, clean and good location. The check in staff were helpful and friendly. The decor beyond the reception/bar area was a little tired in places but would happily stay here again
Stayed 3 nights in Dec 2022

2/10 Terrible

JOHANNES

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible hotel. Not suitable for frequent travelers who are concerned about sleeping in clean rooms with proper sheets , without holes , tears and stains. This place is Disgusting
Stayed 1 night in Oct 2022

10/10 Excellent

alfons

Stayed 1 night in Sep 2022

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service
Location is good. Room - basic but ok Hotel public areas are dated and a bit shabby Breakfast was appalling. Dinner was delicious but Wine served with dinner was not the bottle chosen and waiter said nothing, just opened and served the bottle. Dinner service was very slow Approached for cash whilst eating outside. Quite a few suspicious people around outside the hotel.. Would use again if no alternative with parking available.
Stayed 1 night in Aug 2022

10/10 Excellent

Heather

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Mercure Metz Centre on 12 Mar 2020
Madame/Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Mercure Metz Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Morgane JODEL Mercure Metz Centre

8/10 Good

Elliott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A better then average Mercure in Metz
Hotel is well situated and close to train station - staff is super helpful and breakfast was fine. Only complaint is that the restaurant was not open on Sunday night but room service was luckily.
Stayed 1 night in Nov 2019

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was staying one night on business. Nice room, easy access, on-site parking,central location in the old part of the city. Breakfast selection was a little limited other than that, as expected.
Stayed 1 night in Sep 2019

6/10 Okay

Marty

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was nice and clean, however, the two elevators are extremely small. When a bus full of tourists was checking in we passed a half dozen men and women struggling up the stairs dragging their bags.
Stayed 1 night in May 2019

6/10 Okay

Laurent

Stayed 1 night in Apr 2019

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stopover 1 night
driving back to UK from Italy this was our stopover for 1 night - great hotel Metz is a lovely town.
Stayed 1 night in Feb 2019

8/10 Good

cyrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed in the center of metz
Stayed 1 night in Jan 2019

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse than faulty towers
On arrival at our room there was used coffee cups. When I went to reception to get new supplies I was informed they had run out of milk. After 30 minutes I got the other person working there to take milk out of the nespresso machine out of the restaurant-which was shut by the way. 2 staff in a hotel this size is outrageous. Room was freezing until midnight-then boiling. Express check out didn’t work because you have to pay a local tax-which they didn’t collect on check in. Failed to give me exit code for car park. Complete shambles-I’m currently trying to get reembursed from mecure
Stayed 1 night in Dec 2018

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Excellent place, close to the centre of Metz. Staff were friendly and the room was comfortable and clean.
Stayed 1 night in Sep 2018

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gerat hotel for a stayin Metz
I have stayed at various hotels in Metz on previous occations but this Mercure ticked all my boxes. It has a good location within walking distant to all mayor sites and the oldpart of Metz. The staff had a free secured car park, it was comfortable with nicely appointed rooms and friendly staff, highly recommend this hotel
Stayed 1 night in Aug 2018

8/10 Good

David

Liked: Cleanliness, staff & service
Good one night stop
The room was fine for a one night stopover. The only issue was the air conditioning not working very well.
Stayed 1 night in Jul 2018

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location
This hotel was in a good location on the edge of the maim part of the city but within easy walking distance. There is parking available. Rooms were air conditioned which was great as it was very hot at the time of our stay.
Stayed 1 night in Jul 2018

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Heading home
The hotel is situated a 5-10 minute walk from the centre of Metz with all it has to offer, restaurants, shops and watering holes. The hotel has free secure parking, with public parking close by. The comunial areas of the hotel are looking a bit tired but the bedrooms are both spacious and in good order. A buffet breakfast is serve in a nice room with a good selection of food.
Stayed 1 night in Jul 2018

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with good food :-)
Stayed 1 night in Jun 2018

10/10 Excellent

Sal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 2 nights in a superior room. We were immediately impressed. We found space in their free parking. Excellent location, well placed for everything a visitor to Metz might want. Decided against breakfast as a bit pricey but a Boulangerie across the road, and a pretty square to eat in. Modern and well maintained. Very clean. Great air conditioning. Would definitely recommend
Stayed 2 nights in Jun 2018

6/10 Okay

Bertha, MEXICO

Liked: Cleanliness, staff & service
A hotel near the traían station
The staff was very nice. Standard rooms are small. The City center is really nice although not so near to the hotel.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very small, upgraded to next level and still very small.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than we thought
This hotel is in a nice area, close and walkable to brasseries, restaurants. Rooms comfortable and staff nice. Much better than we remember the chain being.
Stayed 1 night in Jul 2017

8/10 Good

Kwok Lun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and nice location.
Staffs are friendly, the room is clean. Located at the centre of the city!
Stayed 1 night in Jun 2017

6/10 Okay

Teresa, american in germany

Liked: Cleanliness, staff & service, room comfort
Friendly staff makes up for blah location
Although this hotel says it is Center, it is really poorly located from cathedral, market and such, an uphill walk. Not many truly close activities,restaurants, bakeries, etc. still, free parking, great staff with friendly and helpful attitudes who are always smiling. Excellent breakfast. The bathroom was poorly designed and showed signs of having been recently perked up but was a bit shabby. Bedding and mattress excellent. Overall, an adequate hotel but nothing out of ordinary except for the staff. As a single woman with children, I felt safe inside the hotel and was probably was safe outside, too.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good Hotel. Great Position
Check in was simple and pleasant with good advice. The room is spacious and clean. The shower screen is a bit small so the floor ends up getting wet. The WiFi was easy to set up and worked well on several products, but I had issues with my laptop. The hotel is in a good location with a 5-10 minuet walk to shops, bars and restaurants. There is also ample parking at the rear of the hotel Breakfast is a buffet with a good selection or hot and cold food. The only downside whilst there was the terrible toilet smell in the corridor to the car park and the reception area - not pleasant!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bruce S, Calfary Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury at an affordable price
Very comfortable hotel close to the Gare. and Cathedral and shops

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
The hotel lobby looks new and great. However, the room inside is another story, very old fashion designed. Surprisingly, I saw lots of insects inside the room. I reported it to the staff but no improvement was made. Then I requested room change. They said they could not because the room type I booked was full. It made me very disappointed and I could not sleep well that night. Luckily I only stayed one night here.

8/10 Good

Maritza, Fort Lauderdale, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to center, easy walk
We found parking across the hotel, although later found out there is "free" parking around back of the hotel. The room was comfortable and the breakfast was great. Staff were a bit annoyed when we first arrived, because of a big group of Chinese who were trying to check in, but later staff was pleasant.

8/10 Good

Stephen, Romford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and convenient for the centre
Easy check-in, excellent staff and free parking. Reasonable sized, comfortable room. Avoid the friendly ladies who congregate in the square opposite....!

8/10 Good

Daniel, U.K.

Liked: Cleanliness, property conditions & facilities
Good position for centre, safe car park at rear. Nice clean rooms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure
Friendly staff, small but practical room, nice breakfast

8/10 Good

Suzie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central position, easy walking to shops and restaurants. Attractive buildings of interest dotted around.

8/10 Good

american expat, g

Liked: Cleanliness, staff & service, room comfort
Convenient hotel at the edge of historic center
Hotel exterior dated. Bathroom design poor. Room small but quiet. Linens adequate. Decor nice. Door did not close well and had to be checked. Express breakfast was decent and cost similar to patisserie. Parking lot snug. Bed comfortable for back sleepers, a bit too firm for side sleepers. A bit too far to quickly walk to Cathedral. Staff polite and friendly.

10/10 Excellent

Andy, West Yorkshire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel, close to Metz Centre
The hotel looks a bit dated from the outside but was perfect for us once you went through the doors. The room was pretty big, clean and had everything you would want. The mattress was really good and I wouldn't normally mention but it was so comfy. Free parking is always a bonus in town centers also. Metz is nice place to visit. Plenty of bars and quirky restaurants and well worth a visit.

8/10 Good

BFM, Denny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
This hotel is situated on the edge of the city centre but within easy walking distance of the shops, restuarants and Cathedral. The reception is nice and modern, the staff were very helpful and friendly. There is a free car park at the back of the hotel. The rooms are spacious, comfy bed, it has a fridge and air conditioning. The bathroom is very nice. There are tea and coffee making facilities in the room. A good hotel to use if you visit Metz.

8/10 Good

Alex, Winchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metz Mercure, happy stay
Very pleasant overnight stop. Friendly staff, comfortable room, great breakfast!

8/10 Good

James, Perth Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cycle friendly
Friendly staff, accomodating to cyclists, would stay there again.

6/10 Okay

hagay, Dortmund

Liked: Cleanliness, room comfort
Disliked: Staff & service
it has free parking but better read some reviews..
the location of the hotel is great, easily accessible by car with free parking, problem is parking is limited and if you get there too late you are left outside to find parking, there is a garage near by (1.4eu per hr, 8.2 per 24hr). the decor is typical Mercure, if you seen one you have seen them all, room is spacious and comfortable. regarding the staff: there was one guy at the reception at night that was wonderful, kind, welcoming and very helpful, but the female staff members were very rude and did everything possible not to help or answer any question we had,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gret city, great location

8/10 Good

CdH, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great hotel
Mercure Metz Centre is exactly that. Everything for a visit is within walking distance - the hotel staff were helpful - all amenities were excellent. I would recommend this hotel to anyone wanting a pleasant and relaxing stay.

4/10 Poor

Disappointed, England

Disliked: Cleanliness, property conditions & facilities
Disappointing
A 'four star' hotel doing a good imperonation of a two star. Small room, tired, dated mis-matched furnishings. Stained carpets. Air conditioning NOT working. Bathroom shabby. Overall impression shabby and uncared for. On a positive note hotel offers free parking, but then so do the many two star hotels springing up all around Metz. Very good location for site seeing, but not value for money.