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Reviews of ibis Metz Centre Gare

3 out of 5
ibis Metz Centre Gare
3, Bis Rue Vauban, Metz, Moselle

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 431 reviews" "
Rating 8 - Good. 206 out of 431 reviews" "
Rating 6 - Okay. 84 out of 431 reviews" "
Rating 4 - Poor. 29 out of 431 reviews" "
Rating 2 - Terrible. 9 out of 431 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Anwar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Apt is a total mess!No customer service at the facility.I never slept there and need my refund!
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Expected more cleanness, especially during covid19
The room was dusty and did not seem to be cleaned well. Curtains were old and got holes everywhere. Breakfast tables were not cleaned after people used them and it was difficult to find a clean table.
Stayed 1 night in Oct 2021

8/10 Good

Catalin

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Solid hotel
The hotel is nothing special but fine for a quick stay in Metz. The location is excellent, right by the train station. They seemed to be taking very good steps with regards to Covid-19, as they instructed us to leave windows open when leaving the room.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Viviane

Liked: Staff & service
Disliked: Cleanliness
Security + hygiene
Street to hotel entrance passage is miserable + very unpleasant. Urgent renovation needed for the elevator, dirty carpets in and outside rooms !
Stayed 1 night in Jul 2019

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little cheap Ibis. (1nt stay)
It is a cheap Ibis, so as long as you remember that you will be ok. Small clean room a short stroll from town with parking underground a couple of minutes away at a reduced rate.
Stayed 1 night in Jun 2019

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, room comfort
Great value friendly staff
Opposite the station and minutes away from the Pompidou centre this place is great value. Welcomed by a very friendly receptionist who was very helpful re parking in safe underground car park at the Gare (discounted if you stay at the hotel). A 15 min walk to the cathedral through lively town centre.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bridgette at the front desk was awesome, spoke excellent English, and called taxis all overtown as our french proved to be inadequate
Stayed 1 night in May 2019

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metz Getaway
Everything was as expected. Right next to train station and only 5 min walk to city center. Check in was smooth. Price was very reasonable.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very handy location for rhe station, friendly staff.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Friendly, unfussy, well located.
Stayed 3 nights in Nov 2018

6/10 Okay

John

Overall this a strictly utilitarian hotel, located directly across the street from the train station and within easy walking distance to both the old town center and the Centre Pompidou Metz. What the hotel lacked was any real standard of cleanliness or comfort. The tiny rheumatic elevator made a bad first impression, obviously worn out and presenting a smeared filthy mirror. As I was in the room opposite the elevator I heard the wheezing mechanics of each ascension into the night. The room was bare wood floor, most of the channels on the tv did not receive properly and the paper thin walls made it obvious I was not the only person staying in the hotel. Some sort of shampoo was provided in the shower but nothing else. The mold creeping up the tile grouting from the shower stall baseboard was enough to let me ignore the lack of soap and skip the shower. Though I did enjoy seeing the Pompidou center from my window, I wondered if the other ibis just one block removed from the station might have been a bit warmer and more comfortable. Judging by the other guests at breakfast most were here like me just passing through and not expecting much. That's what we got.
Stayed 1 night in Nov 2018

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a night
The hotel was fine, overlooking the station. It's an Ibis so does what it says on the tin! Only comment would be is that it was too hot in the room and with our room facing the station was too noisy to leave the window open.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

TK, BKK

Liked: Cleanliness, staff & service, room comfort
quite small room
everything is fine but the air con is broken. besides, wifi accidently broken on my stay.
Stayed 1 night in Sep 2018

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location in beautiful city. Awful staff
The hotel was clean and comfortable and well located next to the station and within short walking distance of the main sights. I found the staff lacked adequate customer skills. They had next to no knowledge of the local area or transport services or none they were able to share (if I lived in a modest size of Metz I think I'd know the public transport system like the back of my hand within a month and the main goings on). I was also irked by the lack of customer care. Repeatedly over the course of my stay my keycards were cancelled and I needed to go down stairs to get them reset. The first time ok a mistake, the second time inconvenient, the third time major irritation, especially after having to walk up and down and back up six flights of stairs as the lift alternative was a tiny boxlike contraption that took all day to call and I didnt much fancy getting stuck in on a 30 degree day. When I pointed out that this was a problem that needed to be looked into I just got a shrug and glare. Some could perceive this as French nonchalance. I perceived it for what it was substandard conceited arrogance that has no place in a customer service role in a large hotel chain. Boot your staff up the backside or give them their marching orders. They let you down.
Stayed 3 nights in Jul 2018

8/10 Good

Anton, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent by train station, parking nightmare
There are two Ibis hotels near train station. Arriving by car and trying to find parking was a nightmare of loops around blocks, nowhere to stop, hard to find entrance, turned away from the hotel parking because of narrow entrance. Only small cars! Advanced notification and instru tions would have helped!
Stayed 1 night in Jul 2018

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location very good. Apart from the check in member of staff the rest of the staff were helpful. Breakfast good bed comfortable. Hotel presented as run down and in need of a refurbishment
Stayed 2 nights in Jun 2018

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anfal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Andrew, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near Station Beautiful city
Great City to visit. Historic as is the station. Lovely city and the Hotel was well located.
Stayed 3 nights in Sep 2017

10/10 Excellent

YUE HANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Metz
Very nice hotel, very well located from the station and a short walk from the city centre.
Stayed 1 night in Jun 2017

10/10 Excellent

Paul, Middleton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and comfortable

10/10 Excellent

Lewis, clydebank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service very helpful
Stayed here as a stopover between disneyland patis and nurburgring germany the member of staff on duty when I arrived at 3:30am was very helpful and spoke surprisingly good english for being a less touristy area although parking is difficult nearby as I drove around at first and some of the underground car parks have ridiculously tight spaces after struggling for half an hour I eventually pulled over and asked the member of staff on duty where was best he directed me to a more modern car patk with slightly wider spaces and 24hr security. The hotel and area as a whole was very nice and great customer service

4/10 Poor

Wayne, Lower Hutt, New Zealand

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Average
Poor reception, uncooperative, no wi-fi blamed Paris. Wi-fi next door?

8/10 Good

David, Leek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for railway
IT WAS A VERY SHORT VISIT SO NO BREAKFAST WAS TAKEN. WiFi is free and OK. THE LOCATION IS EXCELLENT FOR THE TRAIN STATION. This hotel is better that other hotels close to the station that I have stayed at (3/4 others), as I regularly visit Metz

10/10 Excellent

David, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay. Staff was very courteous and helpful. Room was spacious and clean. Breakfast was plentiful and well replenished. Located next to the main train station with all the bus stops. Plenty of cafe's and restaurant nearby.

8/10 Good

Michael, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Great place at a decent price. The room was clean, the wifi was free, and there was a hairdryer available. The location was superb.

2/10 Terrible

Brandon, Germany

Disliked: Staff & service, room comfort
Miserable night in Metz that's still costing me.
We had an early morning train from Metz to Paris to catch, so instead of driving from our home in Germany, we decided to stay at this hotel next to the station for convenience. Quite possibly one of the worst ideas ever. The original primary problem was the fact that none of my family or I slept at all that night. There is a bar down the street that kept people yelling and drunk at all hours outside of our room. The walls and window frames were paper-thin and every conversation and car driving by kept us up. We left thinking "man, that was a awful stay, I"ll never have anything to do with that hotel again." But, as we arrived home today and checked our accounts after the trip....you guessed it, they robbed us. We paid for the room up front at the booking, and when we got there we incurred no incidentals or damages. We paid our city tax (less than 2 Euro) in cash. But we were charged to our card again upon our checkout. When I called the hotel today in hopes of resolving this without including hotels.com or the bank, the receptionist spoke English fine..until I wanted the charge fixed at which point he only spoke French and refused to help until he hung up on me. PLEASE avoid this hotel at all costs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills hotel next to Station
Budget priced hotel next to railway station; OK for one night.

6/10 Okay

ELH, Germany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location but poor service
The hotel is well-situated, close to the main train station and within easy walking distance of historical landmarks. The rooms were uncomfortably small but clean. The service was very poor, however. There was not enough staff in the morning, and it took a long time to check out. The morning staff was courteous but the evening staff person on duty when I checked in around 8 PM was not only unhelpful but downright rude: he wouldn't give directions; he wouldn't provide information about near-by restaurants; he balked at giving me a map; he became frustrated with me when I didn't understand the extra charges on my bill. I usually like staying at Ibis hotels, but I won;t stay at this one again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff and very close to the station. A bit of a walk to the old town for sight-seeing.

8/10 Good

Henrik, Heidelberg

Liked: Room comfort
Great location
Real value for money, (although we got a lower price due to summer) It's clean, comfy bends and positioned right between the centre and train station. It's not a luxury hotel, but all that extra money can instead be spent on deserts and Champange

6/10 Okay

Verified traveller

6/10 Okay

roger, switzerland

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Beware of extensive roadworks
I stay at Ibis a lot because while basic they are clean, comfortable and good value for money. Also they welcome my dog. Ibis Metz was pretty standard and I have no complaint with the hotel. But they forgot to mention the whole of central Metz is a gigantic building site. It is not possible to drive to the hotel and barely possible to walk. Nearest parking is 400 metres away, also in the middle of extensive roadworks. Access involves climbing around barricades and walking along a narrow curbstone avoiding deep puddles and piles of wet mud and sand. All this while juggling luggage and in my case a dog. My dog liked it - I did not. When the work is finished I am sure the area will be much improved. Until then, unless you like a challenge, stay somewhere else.

10/10 Excellent

craigus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything in metz
close to everything in metz - train station very close by. great service and very clean room. thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, clean hotel
The hotel was about what you would expect from Ibis. No frills, but clean and a helpful staff. Located near the rail station.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

MARC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il y avait beaucoup de personnes qui faisaient la manche autour de l'hotel
Stayed 1 night in Mar 2024

8/10 Good

TAZUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
便利な場所にあり清潔なホテルです。 値段も手頃でした。
Stayed 2 nights in Feb 2024

6/10 Okay

Marie laurence

Stayed 1 night in Nov 2023

8/10 Good

Nathalie

Stayed 5 nights in Oct 2023

10/10 Excellent

Dieter

Travelled with partner
Liked: Cleanliness, amenities
Ein sehr schöner Aufenthalt mit sehr freundlichem Personal und toller Frühstücksauswahl.
Stayed 1 night in Oct 2023

6/10 Okay

Jean-Louis

Stayed 1 night in Oct 2023

6/10 Okay

Paul

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Christelle

Stayed 1 night in Sep 2023

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023