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Reviews of Hotel La Citadelle Metz-MGallery

4 out of 5
Hotel La Citadelle Metz-MGallery
5 Avenue Ney, Metz, Moselle

Reviews

9.2

Wonderful

Rating 10 - Excellent. 359 out of 545 reviews" "
Rating 8 - Good. 135 out of 545 reviews" "
Rating 6 - Okay. 36 out of 545 reviews" "
Rating 4 - Poor. 10 out of 545 reviews" "
Rating 2 - Terrible. 5 out of 545 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, it was a great stay. The room that we stayed in was big and clean. The stuff are very friendly and ready to assist you. The location is great as everything is at walkable distance. Thank you very much for having us and making our stay comfortable
Stayed 6 nights in Jan 2024
Response from Pierre CUNAT Front Office Manager on 17 Jan 2024
Dear Lika,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Matthias, Urbana

Stayed 1 night in Dec 2023
Response from Pierre CUNAT Front Office Manager on 11 Jan 2024
Dear Matthias,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pierre CUNAT - Front office manager on 31 Dec 2023
Dear James,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Badari, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old historic building
Stayed 3 nights in Dec 2023
Response from Pierre CUNAT - Front office manager on 31 Dec 2023
Dear Badari,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, enjoyed our stay! Beautiful large rooms!
Stayed 2 nights in Nov 2023
Response from Pierre CUNAT - Front office manager on 31 Dec 2023
Dear Jessica,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023
Response from Pierre CUNAT - Front office manager on 31 Dec 2023
Dear Samuel,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Pierre CUNAT - Front office manager on 31 Dec 2023
Dear Nathan,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Staff very friendly and helpful.
Stayed 1 night in Oct 2023
Response from La réception on 7 Nov 2023
Dear Joann ,We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

E.B.M.

Stayed 2 nights in Oct 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear E.B.M.,Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant !All our teams in la Citadelle is at your disposal for your next stay.Best regards,

10/10 Excellent

Malon

Stayed 3 nights in Oct 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Malon,Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant !All our teams in la Citadelle is at your disposal for your next stay.Best regards,

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Will soon need a facelift when it comes to carpets and room interior but for some more time you will “survive”
Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Dan,Thank you for choosing La Citadelle MGallery Hotel in Metz for your stay in Moselle and for the trust you placed in us. We hosted you with great pleasure and are truly happy to learn that your stay was so pleasant !All our teams in la Citadelle is at your disposal for your next stay.Best regards,

10/10 Excellent

Anne-Sophie

Stayed 1 night in Sep 2023
Response from Pierre CUNAT Chef de réception on 28 Oct 2023
Chère Anne-Sophie,L’ensemble de nos collaborateurs vous remercie d’avoir séjourné à La Citadelle Metz MGallery.Ce fut un plaisir de vous accueillir parmi nous et de rendre votre escapade en Moselle des plus agréables.Au plaisir de vous recevoir au plus vite à Metz !

10/10 Excellent

Rudolf

Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Rudolf,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards

10/10 Excellent

Mechthild

Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Mechthild,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel away from busier parts of central Metz but still walka me to things. Room is good. If you like really firm beds this is the place for you. Ventilation was good for European standards. Decent breakfast buffet available Staff were excellent
Stayed 2 nights in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Gary,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards

2/10 Terrible

Anne

Disliked: Staff & service, property conditions & facilities
Rudest, most careless staff and management I have ever experienced.
Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Anne,Thank you for taking the time to tell us about your experience at the Hôtel La Citadelle Metz - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Gillian,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Carl

Stayed 1 night in Sep 2023
Response from Pierre CUNAT Front Office Manager on 28 Oct 2023
Dear Carl,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,

10/10 Excellent

Nadine

Liked: Staff & service, property conditions & facilities
Great location, beautiful building, friendly staff.
Stayed 1 night in Aug 2023
Response from La Citadelle on 26 Aug 2023
Hi Nadine,Thank you for choosing Hotel La Citadelle for your stay in Metz, as well as for your kind comment.We are delighted to read that you enjoyed your stay with us and hope to see you again soon.Best regards.La Citadelle

10/10 Excellent

Alfried

Stayed 1 night in Aug 2023
Response from La Citadelle on 23 Aug 2023
Hi Alfried,Thank you for choosing Hotel La Citadelle for your stay in Metz.We were delighted to welcome you and hope you had a wonderful time with us.We hope to welcome you again soon.Best regards.La Citadelle

8/10 Good

Dennis

Stayed 1 night in Aug 2023
Response from La Citadelle on 20 Aug 2023
Hi Dennis,Thank you for choosing to stay at our hotel.We sincerely hope you enjoyed your stay with us.Your attendance was greatly appreciated and we look forward to welcoming you again in the future.Thank you again for your trust and support, see you soon!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La Citadelle on 10 Aug 2023
Dear Jane,Thank you for choosing Hotel La Citadelle for your stay in Metz.We were delighted to welcome you and hope to see you again very soon.Best regards.La Citadelle

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend
Stayed 1 night in Jul 2023
Response from La Citadelle on 3 Aug 2023
Dear Daniel,Dear Guest, Thank you for choosing La Citadelle.We are delighted to read that you enjoyed your stay with us and that you will not hesitate to recommend our hotel.Nice day to you.La Citadelle

10/10 Excellent

Georges

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a gem of an historical property to stay in with excellent gourmet restaurant, and situated in the middle of all the beautiful and interesting sites of the vieux centre-ville
Stayed 1 night in Jul 2023
Response from La Citadelle on 27 Jul 2023
Dear Georges,Thank you for taking the time to return to us after your stay with us.We are delighted that you spent a pleasant time with us and appreciated the building of the hotel which takes place in a historic building of France, as well as the location of the hotel.Our Reserve team is delighted that you enjoyed your dinner. We look forward to welcoming you soon.Sincerely

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from La Citadelle on 21 Jul 2023
Dear Peter,Thank you for your kind words.We are delighted that you enjoyed your stay with us.Best regards.La Citadelle

10/10 Excellent

Stutz

Stayed 3 nights in Jul 2023
Response from La Citadelle on 15 Jul 2023
Dear Stutz,We're delighted you enjoyed your stay with us and hope to see you soon.Sincerely.

10/10 Excellent

Richard

Stayed 2 nights in Jun 2023
Response from La Citadelle on 12 Jul 2023
Dear Richard, Thank you for your excellent rating, customer satisfaction is of paramount importance to us. We look forward to welcoming you again.Best regards.

10/10 Excellent

INYUB

Stayed 1 night in Jun 2023
Response from La Citadelle on 12 Jul 2023
Dear INYUB,Thank you for your excellent rating, customer satisfaction is of paramount importance to us. We look forward to welcoming you again.Best regards.

10/10 Excellent

Dwaine Sykes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from La Citadelle on 22 Jun 2023
Dear Dwaine,We would like to thank you for your excellent rating and look forward to seeing you again on a future trip to Metz.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel in good location
The hotel is fine. The check in desk is not always staffed by a person. Sometimes they are wandering around but it is not clear that they work there and it is a bit confusing. That said, once you get someone, they are very friendly, polite and helpful. The rooms are large and clean. The location is perfect, just a couple of blocks from the city center with plenty of parking.
Stayed 3 nights in Jun 2023
Response from La Citadelle on 22 Jun 2023
Dear Jay,Thank you for your confidence in our establishment during your stay in Metz.We are delighted that you liked the location of the hotel, as well as the layout and comfort of our rooms.Our receptionists are mobile and can check in and check out anywhere in the lobby, and sometimes they have to deal with special requests from customers that require them to move around the hotel.In general, there is always a receptionist present at the entrance to the hotel. If not, don't worry, we have a camera to alert us when a customer is at reception so that we can come as quickly as possible.We look forward to welcoming you back soon.Yours faithfully

10/10 Excellent

Clayton

Stayed 1 night in Jun 2023
Response from La Citadelle on 22 Jun 2023
Dear Clayton,We would like to thank you for your excellent rating and look forward to seeing you again on a future trip to Metz.

8/10 Good

jerzy j

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from La Citadelle on 12 Jul 2023
Dear Jerzy,Thank you for your excellent rating, customer satisfaction is of paramount importance to us. We look forward to welcoming you again.Best regards.

10/10 Excellent

Phoebe

Stayed 1 night in Jun 2023
Response from La Citadelle on 13 Jun 2023
Dear Phoebe,We are delighted to welcome you on the occasion of your stay in Metz. Many thanks for your superb rating.We hope you enjoyed your time with us. See you soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from La Citadelle on 13 Jun 2023
Good Afternoon,Many thanks for your note, we are delighted that you had a pleasant time with us and we hope that you enjoyed the city of Metz.We look forward to welcoming you again soon.Sincerely.

10/10 Excellent

Abraham

Stayed 1 night in Jun 2023
Response from La Citadelle on 13 Jun 2023
Hello AbrahamIt has been a pleasure to welcome you here and we look forward to welcoming you again in the near future.We thank you for your note 10/10, it makes us want to give the best of ourselves and to do the best to satisfy our customers.Very nice day Sincerely

10/10 Excellent

christelle

Stayed 1 night in May 2023
Response from La Citadelle on 5 Jun 2023
Dear Christelle,Thank you for your excellent evaluation, we are happy to read that you had a pleasant stay with us.We look forward to welcoming you for future stays in Metz.Sincerely,

10/10 Excellent

Po

Stayed 2 nights in May 2023
Response from La Citadelle on 5 Jun 2023
Dear Po,Thank you for your excellent evaluation, we are happy to read that you had a pleasant stay with us.We look forward to welcoming you for future stays in Metz.Sincerely.

10/10 Excellent

Dr. Hans-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from La Citadelle on 28 May 2023
Hello Mr.HansWe thank you for this superb rating and hope to receive you very soon.Sincerely.

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from La Citadelle on 19 May 2023
Hello EstelleThank you for your rating, we are delighted that you enjoyed your stay with us and we hope to see you again very soon.Sincerely.

8/10 Good

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location as so close to the city centre. Hotel staff very helpful, but during dinner we did have to wait a little longer than expected to be served. Otherwise lovely hotel, we would stay here again if ever in the city.
Stayed 1 night in Apr 2023
Response from La Citadelle on 1 May 2023
Good evening Derek,Many thanks for your feedback, following your stay at our establishment.We are delighted that you enjoyed the location of La Citadelle, a few steps from the city centre of Metz and located in the heart of the historic district of Metz.We are also delighted that you appreciated the kindness and professionalism of our staff. We are sorry if the wait was a bit long at the restaurant, we will send this information to the restaurant service.We hope to see you again soon during a future trip to Metz.Sincerely.La Citadelle

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, opened up extra spot at the front of the hotel to make parking easier. Staff went the extra mile, thank you
Stayed 1 night in Apr 2023
Response from La Citadelle on 24 Apr 2023
Good evening Jonathan,Thank you very much for your comment.We are delighted that you had a wonderful time with us, that you enjoyed your stay and that you appreciated our services.We hope to see you again soon.Have a nice evening.

10/10 Excellent

Raisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great: friendly and helpful staff, comfort in my room, excellent food from restaurant. And I have a beautiful view from my room windows
Stayed 2 nights in Apr 2023
Response from La Citadelle on 14 Apr 2023
Dear Raisa,Thank you very much for your very touching comment following your stay in our establishment.Our teams are delighted to have been able to participate in making you experience a wonderful stay in Metz.We are delighted that you appreciated the friendliness of our staff, the comfort of your room, and our restaurant La Réserve.We hope to see you again very soon.A beautiful day to you

10/10 Excellent

OLIVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FORMIDABLE, continuez ainsi !
C'est la 3ème fois que nous venons à l'Hotel de la Citadelle et c'est toujours un bonheur. La chambre est très confortable et spacieuse, grand silence, tous les accessoires sont là. Rien ne manque. Le petit déjeuner est parfait. Merci pour ce que vous faites pour notre confort et notre bien être. a bientôt,
Stayed 2 nights in Mar 2023
Response from La réception on 6 Apr 2023
Cher Monsieur, Quelle joie de lire votre touchant commentaire ! Tout d'abord merci à vous d'avoir partagé votre expérience à La Citadelle Metz, ainsi que de nous offrir la note maximale. Il est très plaisant de lire que nos services notre décoration furent à la hauteur de vos espérances ainsi que la chambre et la salle de bain. Je me suis déjà permis de transmettre à notre équipe votre élogieuse remarque vis à vis de son professionnalisme et son sens de l'accueil. J'espère Monsieur que nous aurons l'occasion de vous revoir bientôt à nouveau. Encore une fois, tous nos plus chaleureux remerciements. Respectueusement

10/10 Excellent

Dan

Stayed 1 night in Apr 2023
Response from La réception on 6 Apr 2023
Cher Monsieur/MadameMerci pour votre note, nous sommes ravis d'avoir répondu à vos attentes.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleurs.

10/10 Excellent

benjamin

Stayed 1 night in Mar 2023
Response from La réception on 6 Apr 2023
Cher Benjamin,Merci pour la note que vous nous avez attribué, nous sommes ravis d'avoir su répondre à vos attentes.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Benjamin, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

benjamin

Stayed 1 night in Mar 2023
Response from La réception on 6 Apr 2023
Cher Benjamin,Merci pour la note que vous nous avez attribué, nous sommes ravis d'avoir su répondre à vos attentes.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

FREDERIC

Stayed 3 nights in Mar 2023
Response from La Citadelle on 27 Mar 2023
Dear Frederic, We are delighted that you had a pleasant time with us.It was a pleasure to welcome you. We hope to welcome you again soon.Sincerely

10/10 Excellent

cyrille

Stayed 5 nights in Mar 2023
Response from La Citadelle on 22 Mar 2023
Bonjour Cyrille, Merci pour votre notation, nous sommes ravis de lire que vous ayez passé un agréable moment parmi nous.Au plaisir de vous accueillir à nouveau parmi nous.Belle journée à vous.

10/10 Excellent

Nicolas

Stayed 1 night in Mar 2023
Response from La Citadelle on 15 Mar 2023
Dear Nicolas,Thank you so much for taking the time to review your past experience at La Citadelle.It was a pleasure to have you here.We hope to see you again soon.Sincerely.

10/10 Excellent

Tanya

Stayed 1 night in Mar 2023
Response from La Citadelle on 2 Apr 2023
Chère Tanya, Merci pour votre commentaire. Nous sommes heureux que vous ayez passé un agréable séjour parmi nous et nous espérons vous accueillir à nouveau prochainement.Cordialement.