Executive lounge
Check availability

Reviews of Hôtel Alerion

3 out of 5
Hôtel Alerion
20 Rue Gambetta, Metz, Moselle

Reviews

7.8

Good

Rating 10 - Excellent. 106 out of 394 reviews" "
Rating 8 - Good. 178 out of 394 reviews" "
Rating 6 - Okay. 79 out of 394 reviews" "
Rating 4 - Poor. 20 out of 394 reviews" "
Rating 2 - Terrible. 11 out of 394 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hatim on 22 Oct 2020
Merci infiniment. Vous êtes toujours le bienvenu.

10/10 Excellent

Jack, Connecticut

Great staff and great location. Room was clean and nicely appointed. Highly recommend!
Stayed 1 night in Oct 2020
Response from Hatim on 6 Oct 2020
Thanks, U are always wellcom

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. Clean & comfortable. Recommend
Stayed 1 night in Aug 2020
Response from hatim on 12 Aug 2020
Thank you. You are always wellcom

6/10 Okay

M

Business traveller
One to miss
Very basic hotel will not be going back!
Stayed 2 nights in Sep 2019

10/10 Excellent

Laurent, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Great price. Great location. Will definitely come back
Stayed 2 nights in Sep 2019
Response from La réception on 22 Nov 2019
Merci infiniment pour votre commentaire. Vous êtes toujours le bienvenu.

8/10 Good

Hocine

Business traveller
Liked: Cleanliness, staff & service
It was OK Quality vs Price
Stayed 1 night in Sep 2019
Response from la réception on 18 Nov 2019
Thank you very much for your comment. You are always welcome.

2/10 Terrible

KJ

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down hogell.
With few words, a run down hotell that have seen better days...
Stayed 1 night in Jul 2019
Response from alerion on 1 Aug 2019
Cher client, L'hôtel est en cours de rénovation. Cordialement. La réception.

8/10 Good

Alicia, Covina, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if weather is cool.
Very nice hotel in front of train station, clean, bed comfortable, very nice personnel , the only negative, was the heatwave in Europe and the hotel has no air conditioning, reception let us use a fan.
Stayed 2 nights in Jun 2019
Response from alerion on 29 Jul 2019
Dear Alicia, Thank you very much. Best regards. The reception.

8/10 Good

Tiffanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location. Bed not the most comfortable. Dated. But enjoyed the stay
Stayed 1 night in Jun 2019
Response from alerion on 24 Jun 2019
thank you very much

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was in the process of being renovated. No tile and only an overhead light in the bath. There was no air conditioning and our south facing room got hot during the day. It did cool off in the evening but with only a door for ventilation, things got stuffy during the evening rains.
Stayed 1 night in Jun 2019
Response from alerion on 10 Jun 2019
Nous vous remercions de votre visite. L'hôtel est actuellement en rénovation. Cordialement.

8/10 Good

Nicoleta, split

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nnn
Stayed 1 night in Apr 2019
Response from alerion on 18 May 2019
merci

8/10 Good

Joseph

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from alerion on 12 Dec 2018
merci

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stains in floor mold in shower and broken shutter so room was dark.
Stayed 1 night in Jul 2018
Response from alerion on 14 Jul 2018
Dear guest, I'm sorry but you can come at the reception in this case. Best regards.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2018
Response from reception on 23 Jun 2018
autre

8/10 Good

Elisa

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff. Hotel is a bit outdated but the price/location is fine. The paint and carpet look old and not totally clean. The beds and bathroom looked clean.
Stayed 1 night in Jan 2018
Response from a on 8 Jan 2018
Dear Elisa, Thank you very much . Best regards. The reception.

6/10 Okay

Diane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2017
Response from Sofiane on 8 Nov 2017
Merci de votre visite. Cordialement. La réception

6/10 Okay

Linda

Liked: Cleanliness, staff & service, room comfort
Low-budget feel, but clean, convenient
For the price, Hotel Alerion was fine. It was very clearly in the budget category, though, with threadbare carpeting in the stairs leading up to the lobby, and rather old bathroom fixtures and undersized shower stall. After 11 p.m., guests must use an access code to get into the hotel. I assume this means there is no front desk staff, but I'm not certain. As a solo traveler, I didn't like the idea of having no one at the front desk; it feels a bit unsafe. My room was small with no amenities (no coffee maker, for example). However, it was in the lowest price category. Maybe the other rooms are better. The bed was comfortable. Hotel's location is convenient; directly across from the train station and relatively pleasant 10-15 minute walk to the cathedral and oldest parts of the city.
Stayed 1 night in Aug 2017

8/10 Good

Cyrille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, clean, Just a bit noisy

8/10 Good

Sally H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Woodbridge, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, lovely view
Good central location, friendly staff Nice view from room Breakfast was good

6/10 Okay

Henri, Sydney

Disliked: Staff & service
Convenient in town
Ageing hotel but located in town before the railway station. Rooms are large enough, not the bathroom. No restaurant but nice "Brasserie" downstairs. A 15 minutes walk to unique old city center by the river with absolutely nice old buildings and eating/ drinking places.

6/10 Okay

Christopher, London

Liked: Cleanliness, room comfort
OK for 1 night.
They didn't have my booking. Reception was slow and didn't speak English. The main room light didn't have a bulb so dark.

10/10 Excellent

Ann, Gloucestershire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suberb position
Lovely friendly hotel in great position near station but also close to the centre of Metz which has some amazing buildings. No air conditioning but a little balcony which was so good. It was also a bonus to have a tea tray in the room . Thank you

6/10 Okay

james

Liked: Cleanliness, staff & service
Disliked: Room comfort
Budget stop over
One night stay, basic hotel right beside main train station and station underground car park. Hotel gives you a voucher to reduce parking fee which is good. . Good location. Rooms basic but OK for a one night stay. No AC and did get warm as it was August.

8/10 Good

Peter J, Cirencester

Liked: Cleanliness
A pleasant no-frills stay
Cheap, no-frills, near the railway station and good bus links; an easy walk from the city centre. We saved money by having a back-facing room, but the real distinction of this hotel is its front-view of the square and magnificent station building.

10/10 Excellent

Emmanuel, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nice area
Very friendly and efficient receptionist, no AC but the room and bathroom were very nice, short walk to the old part of town which had a cathedral with the most amazing stained glass. Had a beer in the square and listened to some live music. Had dinner next to the hotel with a very informative waiter, he explained that the railway station across the road was build as a palace in the early 20th century.

8/10 Good

Edward, western australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
metz stay
Clean and friendly place to stay .lift was small but ok Breakfast was ok not as much variety as larger hotel.Hotel near the main railway station just over the road no noise as windows were double glazed .

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location near railway station. Good sized room. Very friendly and efficient staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly service
excellent location, friendly service

8/10 Good

Jan Robert, Oudewater, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Etappe Metz
Very pleasant reception. Excellent service. We stayed one night and enjoyed it.

8/10 Good

Judy V, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metz, France hotel choice
Good for our three night stay to be able to walk to the sights in Metz using the street map given to us at the desk. The grandly built RR station across the street is silent as the trains come in underground. Breakfast provided enough choices and was good.

4/10 Poor

James, Scotland

Liked: Property conditions & facilities
Good but not 24hr reception
Good hotel but arrived late to find no way to access the hotel. This was not clear in the booking. Went to another hotel for the first night. They were apologetic and refunded the night, but not really acceptable. Otherwise, great little hotel.

6/10 Okay

S Flynn, St helens

Liked: Cleanliness, staff & service
Noisy overnight stay
We stopped over for one night and found the hotel extremely noisy; there is a bar underneath the hotel and this is mostly to blame. Reception staff on arrival very helpful. Bed comfy and pillows. Let down by noisy location for us. 10 minute walk to centre. Won't return due to disturbances.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy walk to station
We really enjoyed our Metz stay of two nights. A relief after tiny hotel rooms in Paris. The Alerion is near to everything so therefore subject to early morning noise on the street side of the hotel. Service and breakfast were all good. I would visit again.

8/10 Good

Colin, Basingstoke, UK

Liked: Staff & service
Excellent convenient hotel close to the centre of town. Staff very friendly. We used as an overnight stop and the hotel was perfect for that. Very good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good, practical accommodation for a short break
For those wanting a no frills but clean and friendly base from which to explore this charming city, this hotel makes a good choice. Pavement cafes proliferate in the area, as do restaurants and it make a good base to explore from. It's proximity to the central station means that the area does attract the disadvantaged/ 'ne're do wells', depending on your point of view, but there is a significant Railway police presence in the station and immediate environs, so the area does not feel unpleasant and during my stay felt safe to walk around, day or night. If you're travelling without a car Metz is very walkable, but for ease of getting around the newly constructed transport system is excellent.

8/10 Good

Lloyd, Sunshine Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great base for the Metz region
The hotel was close to the station, and had both a great bed, sufficient storage and a neat bathroom. The breakfast was good value for money and well presented and attennded - a good start to each day.

10/10 Excellent

Monique, Virginia Beach, Va.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance of downtown
Could not have asked any better. Nice room, nice view, quiet and excellent service. It was a pleasure.

8/10 Good

Heather, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for travellers via train
Arrived on the train, great location for travel to/from Metz Neat center area in front of hotel

8/10 Good

Michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Close to train station yet quiet.
Excellent location right across from train station. Nice quiet room, bed was a little uncorfortable.

8/10 Good

Matt, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right across from the train station
Hotel was easy to find with GPS, and it turned out to be right across from the train station. I drove this trip, and right around the corner was a parking deck. Staff spoke English and was very nice. Room was comfortable and very secure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful old hotel in town center
Beautiful old hotel in town center. Get off the train walk 500 feet and you are at the hotel.right on the square. Great restaurants within walking distance. Beautiful old town of Metz. Great hotel service!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metz
Stayed overnight, staff were very helpful. In centre of Metz, a stones throw from the railway station. Easy access to restaurants in the area. Wi-Fi included.

8/10 Good

Michael, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, friendly
After staying in cramped and noisy quarters in London and Paris, the Hotel Alerion was a welcome change. The location directly across from the railway station is extremely convenient. Bus service is right there, making it really easy to get anywhere in town. The front desk staff was friendly and very helpful. The room was large by European standards, as was the bathroom. It was nice to have a shower with sufficient water pressure. We had good meals close by - we especially recommend Romarin, two blocks north, for a great dinner. The double bed in our room was too hard for my spouse, but she slept well on the single in the same room. The elevator is cramped, so be prepared to squeeze in with your bags. The patisserie right outside the hotel entrance offers a terrific breakfast of coffee and pastry for 3.20E, and a genuine French experience. We were very happy here, and it made our visit to Metz a real pleasure. Definitely recommended.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great value. I would highly recommend. Great value for price.

8/10 Good

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LordTanle, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel, good location, friendly staff, comfortable room with an exceedingly excellent view for being one of the lower price options. Highly recommended and will stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Simple, clean, comfortable room. Convenient to train station. Very nice, helpful management.