Dear Jonathan, Thank you for your stay in our hotel and for taking your time to share a feedback. Please accept our sincere apologies for inconveniences incurred during your stay. Our staff always strives to provide the most memorable service to our dear guests and we are sorry to learn that we let you down. I reported the condition of the room to the Management, we will urgently fix the issue with the bathroom drain. Also we are gradually renovating our rooms and public areas. Please allow me to comment on some points regarding services you mentioned. As VIP member you are entitled to receive room upgrade and 20% discount for food and non-alcoholic beverages (once per stay); the discount was provided for you for Lobby bar bill according to terms & conditions of VIP program and we provided you with upgrade to Standard room with River View. After extension of your stay for your convenience we kept the same room in order not to disturb you. All rooms in our hotel (with exception of Executive Suite room) are not equipped with microwaves, information about room equipment is published on Hotels.com website. Forks are provided for free via One Touch Service button, but any delivery to the room is at extra cost - 200 RUB per delivery. We sincerely hope that despite some unpleasant moments incurred this stay, you will give us a chance to welcome you back and show you that we will are able of more. Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Dear Yunina, Thank you for staying with us and for taking your time to leave a feedback. Be assured that our love is mutual and each guest is dear to our heart. We are looking forward to seeing you in our hotel again! Best regards, Yana Darashvili, Revenue and E-Commerce Specialist

Уважаемый Гость, Благодарим Вас за проживание в гостинице Рэдиссон Славянская и за Вашу оценку. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас! Будем рады снова поприветствовать Вас. С уважением, Яна Дарашвили, менеджер по бронированию

Dear Anastasiya, Thank you very much for your stay at the Radisson Slavyanskaya Hotel and for leaving your feedback. We are sincerely glad that your stay was comfortable. We will be glad to welcome you again! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Rosco, Thank you for choosing the Radisson Slavyanskaya Hotel and for your feedback. We are very glad that your stay at the hotel was comfortable for you. We are always ready to give you a warm welcome. Sincerely, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Bargain, Thank you for choosing the Radisson Slavyanskaya Hotel and for your feedback. We are very glad that your stay at the hotel was comfortable for you. We are always ready to give you a warm welcome. Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Richard, Thank you for your choice of the Radisson Slavyanskaya hotel and for your feedback. We are sincerely glad that the location of the hotel was convenient for you. We will be glad to welcome you again and do everything possible to make your stay with us comfortable! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Aslan! Thank you for choosing the Radisson Slavyanskaya Hotel and for your appreciation! We are very glad that your stay at the hotel was comfortable for you! We are always ready to give you a warm welcome. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Balma, Thank you for your stay at our hotel and your feedback! We apologize for the inconvenience, we are very sorry that the work of the reception staff upset your visit. We have passed your comments to the Management, we will conduct trainings with the staff to exclude such cases from our practice. We will do our best to fill your memories with new pleasant emotions during your next visit. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Enzo, Thank you for your feedback. We apologize that you have any inconvenience during your stay! That for sure this is not the level of service that we strive to provide to our guests. Your comments have been passed on to the management and the necessary work will be carried out to exclude such cases from our practice. We hope that we will still have a chance to welcome you back to our hotel and provide you with a comfortable stay. Sincerely, Nadezhda Agafonova Revenue and E-Commerce specialist.

Уважаемый Владимир! Благодарим за выбор отеля Рэдиссон Славянская. Искренне рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас вновь! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерци

Уважаемый Erasmo F! Благодарим Вас за выбор отеля Radisson Славянская. Искренне рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас снова. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции

Dear Guest, we sincerely regret that staying in our hotel was not ideal for you. We apologize for the inconvenience that was brought to you. We thank you for taking the time to write this review. All your comments will be forwarded to the hotel management to work on improving our service. We hope that your next visit to our hotel will take place in a more comfortable way, and we will do our best to make your stay unforgettable. Best regards. Anastasiya Moiseeva, Marketing manager.

Dear Guest, Thank you for your stay in our hotel and your feedback. We sincerely apologize for any inconvenience. Your comments have been sent to our responsible department and we will definitely check and fix this issue. We are also gradually renovating our rooms and public areas. We hope that we will still have a chance to welcome you back to our hotel and provide you with a comfortable stay. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Уважаемый Гость! Благодарим за проживание в нашем отеле. Надеемся, на еще один шанс поприветствовать Вас в нашем отеле и улучшить Ваше впечатление. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Dear Guest! Thank you for your trust and choosing our hotel! We are happy to know that you are satisfied with your stay in our hotel and our service. We look forward to your next stay. Best regards, Nadezhda Agafonova, Revenue and E-commerce specialist

Уважаемый Гость! Благодарим за выбор в нашей гостинице. Рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас снова. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Гость! Благодарим за проживание в нашей гостинице и высокую оценку. Искренне рады, что у Вас остались только положительные впечатления. Будем рады поприветствовать Вас снова. С уважением, Надежда Агафонова, специалист по управлению доходами иэлектронной коммерции.

Dear Guest, Thank you for your kind feedback. We are glad that you enjoyed of your stay at our hotel. We are looking forward to meeting you soon! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Orbitz! Thank you for your high score and your stay at the Radisson Slavyanskaya Hotel. We look forward to welcoming you again. Best regards, Nadezhda Agafonova, Revenue and E-Commerce specialist.

Dear Shailendra, Thank you for taking the time to share your feedback. We are happy that you enjoyed the stay with us. We hope that you will choose our hotel next time. Best regards, Nadezhda Agafonova Revenue and E-Commerce specialist.

Уважаемый Николай! Благодарим за проживание в нагей гостинице и высокий балл. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас, и Вы еще неоднократно посетите наш отель! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Рамин! Благодарим за проживание в нашем отеле и оставленный отзыв. Надеемся, что при следующей Вашей поездке Вы выберете именно наш отель, и мы сможем улучшить Ваше впечатление о нашей гостинице. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемая Светлана! Благодарим за проживание в нашей гостинице и обратную связь. Будем рады поприветствовать Вас снова в качестве гостя. С уважением, Надежда Агафонова, Специалист отдела управления доходами и электронной коммерции.

Уважаемый Гость! Благодарим за проживание и обратную связь. Искренне надеемся, что положительные впечатления о визите к нам будут еще долго сопровождать Вас, и Вы еще неоднократно посетите наш отель! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Dear HYUN KI, Thank you for your feedback! We would appreciate it if you contact us through the feedback form and tell us in more detail what exactly caused the low rating. We will definitely carry out additional work to improve the quality of the service, your comments will help us. Thank you in advance and we hope that we will have the opportunity to welcome you back to our hotel! Sincerely, Nadezhda Agafonova, Revenue management and e-commerce specialist.

Dear Guest, Thank you for your feedback. We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope that you will choose our hotel next time. Best regards, Nadezhda Agafonova, Revenue and E-Commerce specialist.

Уважаемый Ростислав! Благодарим за оставленный отзыв и высокую оценку. Искренне рады, что Ваше проживание было комфортным. Будем рады поприветствовать Вас вновь. С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Уважаемый Гость! Благодарим за обратную связь. Мы будем признательны, если Вы свяжитесь с нами через форму обратной связи и более подробно расскажите, что именно Вас огорчило в поведение персонала. Мы обязательно проведем соответствующую работу, но для этого нам требуется больше деталей. Заранее благодарим за комментарии и надеемся, что у нас еще будет шанс вновь Вас поприветствовать в нашей гостинице! С уважением, Надежда Агафонова, специалист по управлению доходами и электронной коммерции.

Dear Artem, Thank you for your feedback. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Valery, We thank you for taking the time to write this review. We are glad that you enjoyed the quality service of our staff and breakfast. We apologize you were not satisfied with the condition of the hotel. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are looking forward to meeting you soon in Radisson Slavyanskaya again. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Jeegnesh, Thank you for your recent stay with us and for your comments! We are looking forward to meeting you soon in Radisson Slavyanskaya again. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Tatiana, Thank you for your feedback. We appreciate your comments and will share these with our team so that we can continue to improve our services. We apologize for the inconvenience! We regret that due to the high load of the hotel, your check-in was long. We need to make sure that your room is completely ready for your comfortable accommodation. As we can see from the reservation made on the Hotels.com, you have booked a room without breakfast. You can always include breakfast at the reception in addition, if for some reason this was not done earlier. We hope that you will give us a chance to welcome you back and show you a high level of service. Sincerely, Nadezhda Agafonova Revenue and E-Commerce specialist

Dear Nick, Thank you for your feedback. We apologize for any inconvenience. Let me clarify situation, our front office employee should check the information regarding your registration in Russion Federation. According to Russian law, the foreign guest should be registered within 72 hours. Due to COVID-2019, we should ask a few questions upon check-in to make sure that our guests stay safe. We hope for another opportunity to exceed your expectations. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Vered, Thank you for your choosing Radisson Slavyanskaya, Moscow. We are delighted to read that you enjoyed the location of the hotel. We apologize for any inconvenience! We will be grateful if through the feedback form in your personal account or by e-mail n_agafonova@rdmos.ru you could tell us in more detail what exactly was the reason for such a low rating. We hope that you will choose our hotel next time. Best regards, Nadezhda Agafonova Revenue and E-Commerce specialist.

Dear Vladimir, Thank you for your feedback and for taking the time to write about your experience! We are sorry you were unhappy - we will work hard to fix the issue you experienced. Our hotel is non-Smoking and it is only allowed in specially equipped places on the street. Unfortunately, not all guests follow the established rules, but we try to fix this, also there is the monetary penalty in the hotel. We hope for another opportunity to exceed your expectations. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Boris, Thank you for choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the quality service of our staff and breakfast in the restaurant Talavera. We sincerely hope that the positive impressions of your visit to us will accompany you for a long time, and you will visit our hotel many times! Best wishes, Nadezhda Agafonova Revenue and E-Commerce specialist

Dear Guest, Thank you for youe feedback. Please let us note you that information about private Parking on site was published on the website and in pre-arrival messages. The cost of Parking is set in accordance with the rates for Parking spaces in Moscow and for our guests is 1200 rubles per day. We hope that you will give us the opportunity to welcome you back to our hotel and make your stay as comfortable as possible. Best wishes, Nadezhda Agafonova Revenue and e-commerce specialist.

Dear Vered, Thank you for your feedback! We are delighted to read that you enjoyed the location of the hotel. We apologize for any inconvenience! We sent your comments to the technical Department to resolve the problem. We hope that you will choose our hotel next time. Best regards, Nadezhda Agafonova Revenue and E-Commerce specialist.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Veacheslav, Thank you for choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed of your stay at our hotel. We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Dora, Thank you for your choosing Radisson Slavyanskaya, Moscow. We are glad that you enjoyed the location of the hotel. Your comments are valued. We apologize you were not satisfied with the condition of the hotel during your stay. We are gradually reconstructing the hotel. We hope that your next visit to our hotel will take place in a more comfortable way, and we will do our best to make your stay unforgettable. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear David, Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in our hotel. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Guest, We appreciate you taking the time to leave a comment regarding your recent stay with us. Your comments are very important for us, they help us improve the hotel services. On behalf of our entire staff here at the Radisson Slavyanskaya Hotel we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.

Dear Piyush, Thank you for your choosing Radisson Slavyanskaya, Moscow. We are delighted to read that you enjoyed the stay. We are looking forward to meeting you soon in Radisson Slavyanskaya again. Best regards, Revenue and E-Commerce specialist Nadezhda Agafonova.