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Reviews of Econo Lodge Morristown

2 out of 5
Econo Lodge Morristown
5984 W Andrew Johnson Hwy, Morristown, TN

Reviews

6.2
Rating 10 - Excellent. 7 out of 60 reviews" "
Rating 8 - Good. 18 out of 60 reviews" "
Rating 6 - Okay. 16 out of 60 reviews" "
Rating 4 - Poor. 10 out of 60 reviews" "
Rating 2 - Terrible. 9 out of 60 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FRAUD!
DO NOT STAY HERE!!!!! We were visiting Morristown for a family wedding. We made our reservations at this hotel in January 2023 and paid by credit card at that time. When we arrived at the hotel, we were informed by the front desk lady that they would not accept the rate that was listed on hotels.com. They said that Econolodge rejected the price and cancelled our reservation. (I had called Econolodge 2 hours before we checked in to confirm our reservation and they confirmed the reservation.) We were offered rooms at a higher rate and would have to pay for them. They did not offer us a refund. I have called Hotels.com and have asked for a refund for the cancellation that the HOTEL did. Hotels.com told us that the manager of Econoloadge would not issue a refund. This place scams people out of money. I'm sure this constitutes FRAUD! They gave us a print out on their stationary that stated that I cancelled the reservation on May 31, 2023 (which is not true.). If I had cancelled the reservation on May 31, 2023, it still would have been before the June 6, 2023, which was the cancellation date without penalty. This is the worst place that we have ever dealt with.
Stayed 3 nights in Jun 2023

2/10 Terrible

Bec, Atlanta, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid! Do not stay here
Our room was filthy! Trash still in garbage. Used q-tip in bathroom. Obviously not cleaned. Smoked in when we requested non smoking. Paper thin walls. Barely slept at all due to the filth. Sheets were disheveled underneath the comforter. Showered with shoes on and still felt disgusting after. Absolutely horrid! We thought we could tough it out. We would've been better off sleeping in our car.

6/10 Okay

Verified traveller

Friendly staff
Hotel staff was friendly. Hotel unfortunately smells of smoke.. Not very many people were there. So it was quite..

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I dont like this hotel

8/10 Good

Kris, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was the noisy air unit not to mention it didn't cool well at all other than that issue it was a great stay.

6/10 Okay

F, TX

Disliked: Cleanliness
First Stay was Better
My wife and I stayed in this motel in 2011 and were satisfied. This stay had disappointing breakfasts and poor maid service. However, after addressing the maid service issue, we were satisfied with the cleanliness of our rooms. There was no internet service.

2/10 Terrible

steave b.

Disliked: Cleanliness, staff & service, room comfort
C.O.O.
Nasty all three rooms had bed bugs. We had to wash all our clothing and bag before moving to another hotel.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

John, Indiana

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
The room was very clean. The breakfast was just ok. It needed fresh fruit. There wasn't enough parking near entrances but were still plenty overall. The ice machine had a leak so they shut it off at night so there was no ice in mornings. Overall it was a good experience. The problems were minor ones. The fact that the room was clean and cleaned daily were the most important things to me.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

sue, AL

Disliked: Cleanliness, property conditions & facilities, room comfort
On our way to the AT for a hiking trip
Awful! Toilet was stopped up, located in no wheresville, and a very scary place!!! Very disappointed!

6/10 Okay

Ryan, Atlanta. GA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for the price
The hotel staff were pleasant and the room was clean. The accommodations were minimal, but for ~$50/day, who can complain?

10/10 Excellent

Tara, chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gettaway
nice we enjoyed our getaway close enough to attractions but far enough away for quietness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would stay here again.
i got off I-40 and booked this room. It ended up being 21 away from the interstate in Morristown, TN. Guess I didn't't notice that when I booked it. When I got there the place was not at all well lit and it looked empty. The computers were down so they didn't have access to my reservation but booked me in anyway. The room was clean and comfortable. My only complaint was a very noisy air conditioner. It was late. I was tired. I didn't complain. It was 50 bucks.

8/10 Good

Nancy, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Econoloedge Morristown
What I look for when I travel are: a clean room; a comfortable bed; a good breakfast. This hotel met all three expectations. It's a little outdated. If you want more than than a decent hotel room, there are hotels down 11E that will cost you a whole lot more.

4/10 Poor

Verified traveller

Disliked: Staff & service
Requested nonsmoking room, but smelled smoke the whole stay. Should separate smoking and nonsmoking rooms.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy
The place is pretty sketchy. It's not very well lit and is scary.

2/10 Terrible

Ted, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Seedy, worn-out furniture. Paper thin walls. "Non-smoking" room reeked of cigarette smoke.

6/10 Okay

Verified traveller

6/10 Okay

Bobby G., Georgia

Liked: Cleanliness, staff & service, room comfort
You get what you pay for...
We asked for a Non-Smoking room and the room they gave us smelled like cigs and had 2 ashtrays in the room. The price was right for what we needed. Staff was friendly. The location was great. We would stay again...

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room was small but clean and in good condition. Bed was comfortable and temperature in room was good. Not fancy but nice.

6/10 Okay

Charlie, Tn

Liked: Staff & service
Disliked: Cleanliness, room comfort
Is that really a queen size bed?
Hotel staff was very nice and helpful. The room was on the second flood and I had requested a first floor room. Found the room to be nothing great. The reservation said queen size beds but is actually full size. The room looked to be clean.... But after a quick check for bed bugs (none found) and over all cleanliness I found a sock left from a previous guest. No problem just tossed it in the trash. Overall experience.... an inexpensive and quite place to stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stewart, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Patricia Simmons, Pennsylvania

Disliked: Room comfort
OK for the price
Drove past it the first time, small sign out front and none on the building. Bed bug covers on the mattress and box springs, needs retreating.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Nice Hotel, friendly staff, good price .
Some trash on floor and spill on wall. Staff was very friendly.

8/10 Good

Rob, Quincy, il

Liked: Cleanliness, staff & service, room comfort
decent stay
Clean room, friendly staff, but overpriced for what it was.

2/10 Terrible

Mark, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor condition and not clean. Extremely cheap . Concerned about bed bugs. Room smelled. Do not recommend this to anyone even if it was free.

4/10 Poor

John, US

Liked: Cleanliness
Disliked: Room comfort
Bristol Trip
Ok, I didn't expect this to be the Ritz by any means. That being said, a few things that were quite disappointing. Room was certainly clean. Pillows were like a wad of cotton batten and thin. The towels were very thin and small. "breakfast" was a couple of dry cereals, pkg of oatmeal, a waffle maker and they kept one each of mini muffins on the shelf. Afraid we might take 2 I guess. And orange juice. Coffee was not in the same room as breakfast but in lobby. Back door was not security locked. The room charge was $69 for Thursday night (worth the room) but then jumped to $129 (not worth the room) for Friday & Saturday for race days. This is a hotel that is 12 miles off the interstate and over an hour away from the track.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to relatives
First room smelt of smoke even thou it was not smoking, second room smelt of mildew, they turn off the thermostat which creates a mildew smell instead of upping the temperature to maintain condition. Was not told no room service daily. had to get towels. 1 night room was wide open as if cleaner was there and left, luckily nothing was missing, next night they serviced the room new towels and made bed, but the cleaner must be a smoker because bathroom smelt of smoke, so no I would not stay there again.

8/10 Good

Troy, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, great service
Very small room, but comfortable queen bed. Nice bathroom, almost as big as the bedroom! Very attentive staff. Pleasant stay.

6/10 Okay

Billy, Alabama

Liked: Staff & service
Disliked: Room comfort
Don't stay on first floor
Noisy after 10PM and before 7AM

8/10 Good

Laura, Morristown

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
good for sleeping, far from highway
Good service- they called about 15 minutes after we had checked in to make sure that we had everything we needed. I found a spider in the room, but overall the room was old and outdated, but clean. The bed was very comfortable, and the room was a decent size.

8/10 Good

smith, atlanta, ga

Liked: Staff & service
INTERESTING EXPERIENCE
Overall, it was a good experience. We are non smokers, and booked a non smoking room and when we checked in, we got put in a smoking room. It was terrible. It reaked of smoke. We had to go back and got an actual non smoking room. The breakfast was OK for being continental.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

jess, morristown

Disliked: Cleanliness, property conditions & facilities, room comfort
stay somewhere else
The workers were very nice but the hotel smelled, the rooms were to clean, the cleaners had there kids laying on already cleaned bed watching television. My room was nasty. The breakfast was not good at all.

8/10 Good

SR, Chattanooga

Liked: Cleanliness, staff & service
Basic and affordable
Nothing Fancy, Just A Clean, Safe Place To Spend The Night During A Basketball Tournament In The Area. Very Affordable. Would Definitely Stay There Again In The Future.

4/10 Poor

Unhappy stay, Lancaster, Ohio

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not empressed
We were not happy with the severce at this hotel. The staff wsa not friendly and did not clean our room or make our bed the next day. We called the front desk and they told us the cleaning staff has left for the day.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, employees nice and helpful. Room was clean and bed was perfect. 3 good sized pillows per bed!! We had a TV and fridge, it was a few steps to breakfast in the morning-nothing special, but it was nice to have.

4/10 Poor

Jan, Kentucky, USA

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Door Would Not Lock from Outside
The bathtub stopper didn't work, and there was no way we could lock the door.... Room 252 except the chain and key near the top and only when we were inside.and no microwave in room. We asked for another room, but was told there was not another available. Price was all right, but I would recommend this hotel to a friend with reservations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mudd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice For Sleeping!
Nothing fancy or special but good for a night of sleep. Staff was friendly. Shower was huge and had fridge in room! Lots of tv Channels also!

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jon and Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
It had everything we were looking for

6/10 Okay

Susie

Liked: Staff & service
Disliked: Room comfort
Economical - you get what you pay for.
The air conditioning was shut off in the room (for economy purposes, maybe). However, after checking in around 10 pm, it took the ac until 2:30 a.m. to bring the heat of the room down to 78. When I mentioned it to the desk clerk, she didn't even respond. If you're expecting a smorgasbord for the free breakfast, look elsewhere. Other than that, the room was decent size, service was acceptable, convenience of location good.

4/10 Poor

unixfg

Liked: Cleanliness
Disliked: Staff & service
I wasn't sure I was supposed to be there
Woke the night guy up, I think he owns the place too. The whole bottom floor smelled like smoke; I know because I walked it looking for the elevator (Never found one) I'm pretty sure this guy bought his hotel on eBay.