Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by A verified traveller

servicio de primera

Posted 18-Dec-2013 on Hotels.com
Un agradable lugar, muy cálido y con excelente servicio!
4 out of 5
Recommended
by A verified traveller

Buen Hotel en TEPOZ

Posted 17-Dec-2013 on Hotels.com
Todo de maravilla, solo que la habitación que nos tocó era muy incomoda, ya que el baño estaba fuera del cuarto, y eso nos pareció muy mal. El nombre de la habitación es "Egipto", pidan cualquier otra. Fuera de eso, la verdad es que el hotel está impecable, y el servicio es excelente. Los dueños te atienden personalmente, el desayuno es buenísimo y el lugar tiene una vista espectacular.
3 out of 5
Recommended
for Getaway With Friends
by Rafaelfrom DF

Excelente servicio pero no vale lo que cuesta

Posted 19-Nov-2013 on Hotels.com
Excelente servicio pero la relación precio no es lógica, esta bien el hotel pero en comparación con otros hoteles e instalaciones esta sobre valuado.
4 out of 5
Recommended
for Everyone
by Joshfrom Austin, TX

Fine. Not better. Not worse.

Posted 02-Nov-2013
Few things: 1. The hotel staff is exceedingly friendly and their attentiveness is beyond proficient. 1.2 The cleaning staff leaves nothing out of place. Surgery could be performed on the bathroom floor. 1.3 The grounds are beautiful and beautifully kept. The backdrop of the mountain beyond the gardens creates an incredible morning coffee. 3. The owners hover. I find that the constant presence of their staff was reassuring and appealing. Whereas, the endless required dialogue with their owners was salesy and annoying. 4. Push button locks on the door. If I pay for a hotel room (v. offer to wash dishes for it), I expect a modicum of privacy. While crime is nonexistent in Tepoz (seemingly), I require security beyond that broken by a paper clip. 5. The bed was ridiculously comfortable. 6. Over-priced. The market doesn't require it. The experience didn't justify the margin. All things being equal, this is a good hotel. The owners are involved. They take great pride in their work. I simply need more of a "service from the shadow" approach.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great B&B with a beautiful view

Posted 17-Sep-2013
One of the best places to stay in Tepoztlan, with the best restaurant in town. Great service, not only by the owners but also by the rest of the staff. My only complaint is the bed (at least in the "Huichol" room). Our bed was a double, with a mattress that was very jumpy. There is enough space for a king size, which would be way more comfortable and more in tune with the price of the room. Aside from that the place is great.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 21-May-2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by Sofiafrom Mexico

Great place

Posted 16-Apr-2013
Location: Short cab ride downtown
The owners make you feel welcome and the service is very personalized. The atmosphere in general is very pleasing. The staff is great too and the food is excellent.
4 out of 5
Recommended
by Angélicafrom Distrito Federal

agradable

Posted 02-Apr-2013 on Hotels.com
Deseo compartir mi grata experiencia por la calidad y calidez del personal de este hotel, especialmente de los empleados de la cocina quienes nos hicieron sentir como en una extensión de nuestra casa.
5 out of 5
Recommended
for Everyone
by Covisfrom Polanco, Miguel Hidalgo, 11550 Ciudad de México, D.F., México

Hotel ideal para relajarse y descansar.

Posted 18-Feb-2013
Pros: En general todo me gustó.
Cons: Los cuartos me parecen demasiado sencillos.
Location: Está un poco retirado del centro, y si llevas un carro bajito, se puede dañar la suspensión. Sugiero llevar camioneta.
Es un hotel pequeño muy personal, como a 10 minutos en coche del centro de Tepoztlán. Muy tranquilo, talvez demasiado para mi, pero fue una buena experiencia. Todo el personal del hotel es muy amable, y los dueños, son un encanto. Tratan de complacer al huesped lo más que pueden. El jardín es pequeño, pero en general todo el hotel es muy chico. Son pocas habitaciones, y el restaurante tiene 6 mesas. La comida es muy buena, y las margaritas y el mezcal excelentes. Es un hotel para ir a descansar.
5 out of 5
Recommended
for Couples
by Tracy & Chris

Wonderful Tranquil Spot!

Posted 31-Jan-2013 on Hotels.com
My husband and I loved staying here at the Villa! We were completely taken care of by Bruce & Marci and were able to fully relax! The food was amazing and so was their wonderful staff!! They all made us feel at home. We could not have asked for more!!!