Easy summary of my review: there are better hotels in Ostrava and I have no idea where the four stars come from. First, the reception staff was less than satisfactory - check-in took forever, the receptionist failed to explain the key system, when asked about the room service, the receptionist DID NOT KNOW what room service is, although the hotel does provide it... etc. The room itself was ok, clean and relatively quiet as well. The room service, when I finally got around to order, was excellent. The ordering, delivering, food itself, wonderful, especially for the very low price.