Exterior
Check availability

Reviews of Fairmont Le Montreux Palace

5 out of 5
Fairmont Le Montreux Palace
Avenue Claude-Nobs 2, Montreux, VD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 443 out of 576 reviews" "
Rating 8 - Good. 98 out of 576 reviews" "
Rating 6 - Okay. 16 out of 576 reviews" "
Rating 4 - Poor. 10 out of 576 reviews" "
Rating 2 - Terrible. 9 out of 576 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Stayed 2 nights in Dec 2023
Response from Edmée on 22 Jan 2024
Thank you very much for your review. We are pleased that you enjoyed your experience at the Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.With my best wishes,Michael SmithuisGeneral Manager

8/10 Good

Jane

Liked: Staff & service, amenities
Disliked: Cleanliness
Loved the stay except for day 1 as I had to put a hold on my activities as bathroom wasn’t functioning (no hot water for shower) and wasn’t fixed until late night (was initially told it will take an hour). There was hair on hair dryer in the bathroom so cleaning could be better. But great professional staff, would visit again just for them!
Stayed 2 nights in Dec 2023
Response from Edmée on 22 Jan 2024
We are sincerely grateful for your feedback and for taking the time to post this review. Our guests' comments are invaluable and help us continually improve our standards.We deeply regret the inconvenience caused by the plumbing issue during your initial day with us and we sincerely apologize for the delay in resolving the matter. Our goal is to provide an impeccable experience to each of our guests and we have taken note of your comments regarding the bathroom cleanliness and hot water provision. We assure you that we have shared your feedback with the appropriate department to ensure we continually strive for excellence in our services.We were delighted, however, to read your positive remarks about our team. It's heartening to know that our staff's professionalism added value to your stay. Such positive feedback is a wonderful motivation for our entire team.We would be truly honoured to welcome you back to Fairmont Le Montreux Palace and we will do our utmost to ensure your next stay with us is seamless and enjoyable.With my best wishes,Michael SmithuisGeneral Manager

10/10 Excellent

Colin

Liked: Staff & service, property conditions & facilities
The hotel was stunning and our lake view room was wonderful. Outstanding breakfast and SPA facilities. Great location opposite Lake Geneva and very close to the train station and Montreux centre.
Stayed 7 nights in Oct 2023
Response from Edmée on 25 Oct 2023
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us.I have shared your kind words and lovely compliments with with the relevant teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. Sincerely,Michael SmithuisGeneral Manager

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to the Christmas market and things to see and do. We walked everywhere. I loved this hotel. The staff were amazing and the rooms were comfortable. Older property, which is what Fairmont is and the architecture is beautiful. Christmas decorations everywhere which made is very festive. Public train to anywhere but specifically Zermatt and Geneva airport was very close but take a cab on your way out and there is a large hill (which we found fine) but if you don't want to lug your suitcase behind you up a hill... Definitely recommend this hotel.
Response from Edmée on 19 Oct 2023
Many thanks for having taken the time to express your feelings following your stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us during the festive season.I have shared your kind words and lovely compliments with with the entire teams. It is always gratifying to know that we have been able to please our guests. We look forward to welcoming you back to the Swiss Riviera. With my best wishes,Michael SmithuisGeneral Manager

10/10 Excellent

Mehrnoush

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, I wish we could stay longer.
Absolutely loved staying at this hotel! We had a beautiful view of the garden and the lake. Super spacious room, very clean and filled with all the amenities including a large bathtub. The hotel facilities specially 2x swimming pools were gorgeous and exceptional. Be sure to use the saunas and steam rooms. You can also take advantage of quiet reading room that no kida allowed. Breakfast was just fantastic, delicious and full of options both western and eastern. Highly recommend this hotel and hope to visit again soon.
Stayed 3 nights in Aug 2023
Response from Edmée on 5 Sept 2023
Thank you very much for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your kind words and lovely compliments with the entire team.We wish you a great late summer and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Shyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasurable experience.
Stayed 3 nights in Aug 2023
Response from Edmée on 15 Aug 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace in its entirety and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael SmithuisGeneral Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant. Great service. Great beds. Couldn’t be more wonderful
Stayed 3 nights in Jul 2023
Response from Edmée on 2 Aug 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Charley, east stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good service, nice place
Stayed 2 nights in Jul 2023
Response from Edmée on 2 Aug 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with excellent staff. Pool is gorgeous and the location is perfect.
Stayed 2 nights in Jul 2023
Response from Edmée on 25 Jul 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

2/10 Terrible

Mike

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I booked two king deluxe rooms and got one but charged for two kings. Shower is awful!
Stayed 1 night in Jul 2023
Response from Edmée on 25 Jul 2023
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are extremely sorry that your visit did not meet your expectations. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. Unfortunately, we cannot go back on the impression you made during your last stay, but we hope that that you accept our sincerest apologies for any inconveniences and would be very pleased to welcome you back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Raul, Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Property y great condition. Very well located and the service is exceptional
Stayed 1 night in Jun 2023
Response from Edmée on 26 Jun 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and will share your lovely compliments with the entire team. We wish you a great summer season and are looking forward to welcome you back to the Swiss Riviera. Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Raul, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great location and fantastic service
Stayed 1 night in Jun 2023
Response from Edmée on 20 Jun 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very clean and an amazing staff. Would highly recommend
Stayed 1 night in Mar 2023
Response from Edmée on 15 Mar 2023
Thank you for your review. We are pleased that you enjoyed your experience at Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff & property were great!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great amenities and spacious rooms.
Response from Edmée on 3 Jan 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

ALEXANDER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Edmée on 3 Jan 2023
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

8/10 Good

Pooja

2/10 Terrible

Thorn

Stayed 1 night in Dec 2022

10/10 Excellent

Noor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dream!
Wonderful hotel in every way! Amazing location and beautiful views surrounding the hotel. Spacious room. Excellent service. Great breakfast variety. Friendly staff, especially Mohamed at the front desk— exceptionally helpful and hospitable. Had a lovely time and would definitely stay here again!
Stayed 1 night in Dec 2022
Response from Edmée on 5 Dec 2022
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace.I am delighted to read that you enjoyed your stay with us.I have shared your kind words and lovely compliments with all staff members and your special mention with Mohamed. It is always gratifying to know that we have been able to please our guests. My whole team and I, wish you a great festive season and would be very pleased to welcome you back to the Swiss Riviera. Sincerely,Michael SmithuisGeneral Manager

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Edmée on 5 Dec 2022
Thank you for your review. We are pleased that you enjoyed your experience the Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of Europe’s grand hotels blending Belle Époque majesty with modern amenities.
Stayed 2 nights in Oct 2022
Response from Edmée on 10 Oct 2022
Thank you very much for your review. We are pleased that you enjoyed your experience at the Fairmont Le Montreux Palace and are looking forward to welcome you back on the Swiss Riviera.Sincerely,Michael Smithuis,General Manager

10/10 Excellent

Timur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical place, polite stuff, best cocktail Funky bar, amazing inspirational view from the balcony, beautiful classic interior. Very inspirational place
Stayed 1 night in Aug 2022
Response from Edmée on 10 Oct 2022
Thank you very much for your review. We are delighted that you enjoyed your visit at Fairmont Le Montreux Palace and will share your lovely compliments with the entire team. We would be very pleased to welcome you back to the Swiss Riviera.With our best wishes,Michael SmithuisGeneral Manager

2/10 Terrible

Malgorgata

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Adrien

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: the location, the service, staff, spa, pool, restaurant Did not like: the room wasn't ready at 3pm for check-in
Stayed 1 night in Jul 2022
Response from Edmée on 2 Aug 2022
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We are pleased that you enjoyed your visit with us in its entirety and will be pleased to pass on your lovely compliments to our staff. However, we are terribly sorry that your room wasn’t ready in time, and you had to wait. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. We hope that that you accept our sincerest apologies for the inconveniences you encountered and would be very pleased to welcome you back to the Swiss Riviera. With my best wishes, Michael Smithuis General Manager

10/10 Excellent

Carlos, Monterrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel, delicious breakfast, very friendly staff
Stayed 1 night in Jul 2022
Response from Edmée on 26 Jul 2022
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back. Sincerely, Michael Smithuis, General Manager

10/10 Excellent

Larisa

Stayed 1 night in Jul 2022

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emblematic hotel of Montreux, very nice room with beautiful view on the lake.
Stayed 1 night in Apr 2022
Response from Edmée on 18 Jul 2022
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back. Sincerely, Michael Smithuis, General Manager

10/10 Excellent

DANIEL, IRVINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being able to stroll lakeside to Queen Experience and the Freddy statue. Only down-side was difficulty getting dinning reservations anywhere on short notice (short=48 hrs)
Stayed 1 night in Jun 2022
Response from Edmée on 23 Jun 2022
Thank you very much for your review. We are delighted that you enjoyed your stay on the Swiss Riviera and would be pleased to welcome you back to the Fairmont Le Montreux Palace. Sincerely, Michael Smithuis, General Manager

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
We were placed in a Signature Room with Lake View. Unfortunately we were facing other buildings rather the Lake View. The lake View was only visible from the balcony at a very sharp angle. Also the bar service was slow and staff not attentive. We had to remind the staff that we ordered drinks on several occasions. I also do not understand why Funky Claude's Bar advertise that food is available until 1am weekdays and yet we were not able to book anything to it? Overall very disappointed.
Stayed 3 nights in Jun 2022
Response from Edmée on 20 Jun 2022
We would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. We deeply regret to learn that that your visit did not live up to your expectations and hope that you accept our sincere apology for any inconvenient caused. We have discussed your feedback immediately with our different Department Heads to ensure a follow-up. Please be assured that guest satisfaction is our highest priority and therefore your feedback is very much appreciated in our search for excellence. As far as the Funky Claude's Bar is concerned, it is open until 1am, but the kitchen closes at midnight. We regret that you were unable to take advantage of this. Unfortunately, we cannot go back on the impression you made during your stay, but we would be very pleased to welcome back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Christopher

Stayed 1 night in May 2022
Response from Edmée on 18 May 2022
Thank you very much for your review. We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back. Sincerely, Michael Smithuis, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Edmée on 12 Jan 2022
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sincerely, Michael Smithuis, General Manager

8/10 Good

mate

Stayed 6 nights in Dec 2021

8/10 Good

JOEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious room, with awesome views of the lake and mountains. Room was clean and pleasant. Convenient underpass to the covered carpark. Sofa bed was creaky. Parking at CHF 42 per night is too costly. Neighbouring unit came by to complain that my kids were making too much noise in the morning (due to jet lag). Perhaps the sound insulation is not that great.
Stayed 3 nights in Nov 2021
Response from Edmée on 13 Dec 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your stay with us in its entirety. I have shared your uplifting compliments with all staff members, it is always gratifying to know that we have been able to please our guests. We would be very pleased to welcome you back soon on the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Edmée on 8 Dec 2021
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sincerely, Michael Smithuis, General Manager

10/10 Excellent

Bhumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Edmée on 30 Nov 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted that you enjoyed your stay with us. We would be very pleased to welcome you back soon on the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

David

Stayed 1 night in Oct 2021
Response from Edmée on 19 Oct 2021
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sincerely, Michael Smithuis, General Manager

8/10 Good

Vikaas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place in montreux. A great breakfast good staff and good amenities
Stayed 3 nights in Sep 2021
Response from Edmée on 24 Sept 2021
Many thanks for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I am delighted to read that you enjoyed your stay with us. I have shared your uplifting compliments with all staff members, it is always gratifying to know that we have been able to please our guests. We would be very pleased to welcome you back soon on the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Pedro, Merida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with perfect service.
Stayed 1 night in Aug 2021
Response from Edmée on 27 Aug 2021
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sincerely, Michael Smithuis, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good but not excellent
This hotel is good but i wont call it excellent, the room was good when we arrived, however room service is not as good as you would expect, the car parking was overpriced , breakfast was basic but with a nice view , elevators was accessible for everyone without room card security which i didnt like honestly, the building is amazing i would recommend you to have a look with one of the staff , thank you .
Stayed 5 nights in Aug 2021
Response from Edmée on 23 Aug 2021
Thank you for taking the time to tell us about your experience at the Fairmont Le Montreux Palace. I deeply regret that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would be very pleased to welcome back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful hotel with excellent location and service! Food was excellent at the restaurant. The entire staff was very helpful and courteous
Stayed 1 night in Aug 2021
Response from Edmée on 10 Aug 2021
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Edmée on 17 Aug 2021
We are delighted that you enjoyed your stay at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Sîncerely, Michael Smithuis, General Manager

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Edmée on 2 Aug 2021
We are delighted that you enjoyed your stay at the Fairmont Le Montreux Palace and hope to welcome you soon back to the Swiss Riviera. Sincerely, Michael Smithuis General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property
Stayed 3 nights in Jul 2021
Response from Edmée on 27 Jul 2021
We are delighted that you enjoyed your experience at the Fairmont Le Montreux Palace and hope to welcome you soon back to the Swiss Riviera. Yours sincerely, Michael Smithuis General Manager

10/10 Excellent

Panthea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
An amazing renovatef beautiful luxurious hotel filled with soul and history.
Stayed 4 nights in Jul 2021
Response from Edmée on 23 Jul 2021
We are delighted that you enjoyed your experience at the Fairmont Le Montreux Palace and hope to welcome you soon back to the Swiss Riviera. Yours sincerely, Michael Smithuis General Manager

10/10 Excellent

Jan I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Fairmont Le Montreux Palace on 16 Jun 2021
We are delighted that you enjoyed your experience, the view and the family environment at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Edmée on 4 Jun 2021
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and look forward to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
Except for one rude waiter on first night, the experience was lovely. Breakfast was delicious. The views are to die for. This hotel is great!
Stayed 2 nights in May 2021

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, room comfort
A few flaws...
Since we were 3 friends, we booked a room for 3. The size really generous and set up was perfect. Only disappointment the leaking shower, the fact that you could not fix the shower tub (there was a "rainforest" shower on top though) and the bathroom door that was impossible to close (room 236). It seemed damaged at one connection to the frame. Also, the service at the pool was lousy. When you spent 100 USD for 3 drinks with snacks, it hurts - the service must be impeccable. We had to ask 3 times to get some nuts. At least they did not insist to wear masks everywhere - it was a sensation of freedom in our current times. Another small disappointment were the white plastic cups (!) in the SPA, it destroys the feeling of luxury. Probably due to covid, but they could have found transparent disposable cups instead. In general the SPA is feeling cold, it lacks a bit in personalised, warm decoration. Otherwise everything is perfect and the historical hotel remains of course a must see!
Stayed 1 night in Aug 2020
Response from Edmée on 4 Sept 2020
First of all I would like to thank you for having taken the time to express your feelings following your recent stay at Fairmont Le Montreux Palace. I deeply regret that your visit did not live up to your expectations and I would like to apologize for the inconveniences you encountered. I am truly sorry that you left with a negative feeling after this stay. Guest satisfaction is our highest priority and therefore your constructive feedback is very much appreciated in our search for excellence. I sincerely hope to welcome you back again to Fairmont Le Montreux Palace. With my very best wishes, Michael Smithuis General Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Couldn’t Even Go
To clarify, we did not stay at this property, I am only rating the customer service of the hotel. We had reservations to stay during our time in Switzerland coming from the US, but due to Covid we were not allowed to travel abroad. We had a non-refundable rate that we had booked about a year ago. All other hotels refunded our non-refund rates not problem due to the circumstances, but the fairmont did not oblige. It took the amazing team at Hotels.com to get me my money, so big thanks to them. Not impressed with the five star hotel if they can’t provide more useful service.
Stayed 2 nights in Aug 2020
Response from Katja on 17 Aug 2020
Dear Mr. Peck, It is with great regret that we have learned of your unpleasant experience. Please know that we fully understand your dissatisfaction. We are sorry but Expedia unfortunately did not inform us about the cancellation of your reservation until the day after you were supposed to arrive. We would of course have taken the necessary steps immediately, so that you could have been refunded as soon as possible. Please know that this unfortunate situation has nothing to do with a lack of follow up or understanding from our side. We hope that we will have the pleasure to welcome you at the Fairmont le Montreux Palace another time in a not too distant future. Sincerely, Katja Marshall Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a thumbs up!
Great location and lovely service! Would definitely recommend to friends and we will be back to stay!
Stayed 1 night in Aug 2020
Response from Edmée on 10 Aug 2020
We are delighted that you enjoyed your experience at Fairmont Le Montreux Palace and hope to welcoming you back to the Swiss Riviera. Michael Smithuis, General Manager