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Reviews of Auberge & Hôtel Montréal Espace Confort

2.5 out of 5
Auberge & Hôtel Montréal Espace Confort
2050 St-Denis, Montreal, QC

Reviews

7.2

Good

Rating 10 - Excellent. 99 out of 434 reviews" "
Rating 8 - Good. 166 out of 434 reviews" "
Rating 6 - Okay. 94 out of 434 reviews" "
Rating 4 - Poor. 45 out of 434 reviews" "
Rating 2 - Terrible. 30 out of 434 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water seemed to be in short supply at times. TV either didn't work or was too difficult to figure out.
Stayed 6 nights in Jan 2022
Response from Reception on 18 Feb 2022
We are sorry to hear that your stay with us met your requirements. We are currently working to eliminate the problem with the water. The TVs will be changed in the nearest future.

2/10 Terrible

Liuba

Disliked: Staff & service, amenities, property conditions & facilities
It was close to the bar that I had reservations.
Stayed 1 night in Oct 2021
Response from Équipe Espace Confort on 19 Oct 2021
Good news!

8/10 Good

Matthew

Liked: Cleanliness
For what I needed it was fine. The street is adorable the room is adequate.
Stayed 3 nights in Oct 2021
Response from Teresita on 19 Oct 2021
Hello thank you very much We are working hard to return to our best. The pandemic was very hard for us. thanks for your comprehension

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad odor, room not very clean, and my room was next to a very noisy panic door
Stayed 3 nights in Sep 2021
Response from Équipe Espace Confort on 28 Sept 2021
Good afternoon, i am very surprised that the room was not very clean because we have a person responsible for cleaning rooms and he had cleaned the room before your arrival. And for the noise beside the panic door next time we will be careful about it

8/10 Good

fei

Stayed 1 night in Aug 2021

10/10 Excellent

Jenita

Stayed 6 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel, know the facts before booking
Pros: Location is convenient. Place is clean. Room has a kitchenette. Price is reasonable. Parking is off site, 3-4minutes walk from Hotel, costs $12 / 17 for 24 hours depending on if it is on a weekend or weekday. Cons: This hotel has quite a bit of steps, not accessible for people with disabilities. When we booked the Hotel, its advertisement says it includes breakfast. I understand that the Quebec government has ordered no eat-in in all restaurants, I wish the Hotel would still provide a take-out light breakfast (even a muffin and a coffee). Also inside the room, there was no coffee or tea bags.
Stayed 1 night in Mar 2020

4/10 Poor

Maninder

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2020
Response from Teresita et tout l'equipe on 6 Mar 2020
Merci beaucoup Votres commentaires nous encourga a continuer

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Few minutes by foot from Sainte Catherine’s street which was great. Staff was extremely friendly. The room is SMALL and outdated but has what you need.
Stayed 1 night in Feb 2020
Response from All the team on 16 Feb 2020
Thank you veryvery much

2/10 Terrible

Sarah, Ottawa

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rebooked our room and then refused refund! We were delayed because Greyhound cancelled all buses to Montreal for the day due to weather. We called the hotel to confirm we would still arrive for the second night and to please hold the reservation. Staff was very friendly and said not a problem, they would see us the next day. When we arrived they had re-booked our room and had no vacancies. After calling a manager, the clerk assured us that they would leave a note on our file to approve a refund but that we would have to call expedia to process the refund. Unfortunately, we would have to find (and pay for) other accommodations in the meantime. Again, staff were very friendly and apologetic. When I followed up with expedia, they called to confirm with the the hotel manager who then refused to honour the refund, claiming we were a no-show. I explained again the circumstances: That I had called to confirm our late arrival and that our reservation for the second night would be waiting for us and that when it wasn't we were assured we would be refunded. Expedia customer service called the hotel again and the manager still refused. I have stayed here before and enjoyed my stay but this is unacceptable business practice. I am shocked.
Stayed 2 nights in Feb 2020
Response from All the tesm on 16 Feb 2020
We are very sorry for the misunderstanding as a hotel The night that we wait for you Stays empty and if it was reserved By you , we have to charge Hope also you can understand.

8/10 Good

Brad, Vancouver Island, BC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff and breakfast included in the price.
Stayed 5 nights in Feb 2020
Response from All the team on 7 Feb 2020
Thank you very much We appreciated your comment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short
Stayed 2 nights in Jan 2020
Response from Tout l'equipe vous salut on 4 Feb 2020
Merci beaucoup pour votre appreciation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Location was excellent. Plenty of options for nightlife within a few feet from the hotel.
Stayed 2 nights in Jan 2020
Response from All the team on 3 Feb 2020
Thank you very much We really appreciate your staying here

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Teresita on 9 Jan 2020
Thank you for your feedback We keep improving to do it better

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a major ant infestation in my room that cause me a lot of anxiety. And the hotel staff did not address it right away. I requested another room and was yold the hotel was fully booked. Also the bathroom door was coming off the hinges and the shower tap was broken.
Stayed 10 nights in Dec 2019
Response from camille on 4 Jan 2020
Bonjour, dans la 308, vous avez toute cassé dans la chambre: la porte, la douche. Vous fumez de la drogue avec votre fils de 15 ans, pour preuve c'est la police qui vous a fait sortir de l'hôtel et si c'était si horrible pourquoi rester 3 semaines. Peut-être que si vous preniez moins de drogue vous auriez moins d'anxiété. Des client comme vous on s'en passe Merci et bonne journée

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean, quiet, well located older building
For the money, this is a great resort for low-key travelers. Quiet and clean, and located right near a TON of restaurants and bars, it’s a nice spot. Rooms are a bit small, and the bathroom as well, but they’re comfy and clean. The water in the shower definitely wasn’t hot if everyone else in the building was using it, because it’s not the newest building, but other than that we had a pretty great stay. We will probably return here next time!
Stayed 4 nights in Dec 2019
Response from Tere camargo on 7 Jan 2020
Merci on va continue de travailler fort

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Teresita on 9 Jan 2020
Thank you so much

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Team of Espace Confort on 4 Dec 2019
Dear client, The staff of the Auberge Montréal Espace Confort is glad to know that your stay with us met your requirements. However, we see that there is a room for amelioration. Please, contact us to tell what we can improve. You can be assured that we are taking good note of your comments and it would be our pleasure to welcome you again during your next stay in Montreal so you can see by yourself the improvements we made thanks to your feedback!

10/10 Excellent

alipi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great, friendly service. We had cozy breakfast. Everything was so good. Next time definitely I would stay here too!
Stayed 1 night in Nov 2019
Response from Team of Espace Confort on 4 Dec 2019
Dear Alipi Le, The staff of the Auberge Montréal Espace Confort is glad to know that your stay with us gave you entire satisfaction. We would like to thank you for this very positive comment, and it would be our great pleasure to welcome you again during your next trip to Montreal!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Team of Espace Confort on 4 Dec 2019
Dear client, The staff of the Auberge Montréal Espace Confort is glad to know that your stay with us gave you entire satisfaction. We would like to thank you for this very positive comment, and it would be our great pleasure to welcome you again during your next trip to Montreal!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Upon arrival, everything seemed great. The hotel is centrally located, surrounded by restaurants and shops. It’s a quick walk to the metro, but we were able to walk pretty much everywhere. Our room was a decent size, and at first, was very clean. However, the next day we discovered a herd of ants in our bathroom. They were all over the sink, and in the garbage. When we talked to the receptionist about it, she seemed dismissive about our concerns. She told us they’ve been spraying parts of the hotel that have been infested with ants, and that they’ll spray our room later. She didn’t offer us another room (which was fine), but she couldn’t even give us a solution to lessen the issue. We needed up having to kill the ants on the sink ourselves, and take our own garbage to prevent an even larger swarm. My girlfriend woke up one morning with tiny bites on both her arms, her legs, and her stomach. We feared bed bugs, but we DIDN’T find any when we stripped the bed and double checked the mattress. The only bugs we actually saw were the ants. As college students, we unfortunately didn’t have the option of checking out and finding another place to stay for the duration of our visit in Montreal. But the bugs in our room filled us with so much anxiety, it was hard to relax and enjoy our stay.
Stayed 3 nights in Nov 2019
Response from Teresita Camargo manager on 4 Dec 2019
Dear Guest Please contact me To give you a solution I. Will be at the hotel tomorrow morning to take the mesures to fix this problem that we did not have in 14 yesrs operating. 5147434444 Mme Camargo

4/10 Poor

Cristian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from salutations Teresita on 27 Nov 2019
thank for you appreciation we consider all the comments to improve.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
The rooms are a little small but the location is the best for the price also the staff was very friendly we came in late and there was no issue we only called and someone met us at the door and remembered us by name.i would definitely recommend and book again.
Stayed 2 nights in Nov 2019
Response from all the team on 27 Nov 2019
Really appreciated we are so haplpy to recveived you

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from All the team on 21 Nov 2019
Audrey MERCIIII

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really bad experience at this hotel mainly because the owner does not really care about the comfort and experience of her customers. Right after we checked-in, my partner and I were put on the 1st floor. On the way to our room, we noticed that the hallway, including the room smelled really bad. It smelled like there was garbage or sewage left unattended to for a while. Because of this smell, I complained to the receptionist and she said it was possible to switch to a different room. Even when I went to the 3rd floor I noticed it smelled bad as well. At this point, I wanted a refund in which the receptionist said it was possible if we spoke to the owner. About 10-15mins after the owner came, we explained the situation to her about the discomfort and smell we were experiencing and the owner was not ready to listen to us and denied the fact that there was a smell and even further said that she couldn’t do anything about refunding us because Expedia would take about 4 hours to respond to her on the phone and that they would‘nt refund her of the payment in which I made through them which was a lie. When i call the customer service number over at Expedia it took approximately 2-5mins to get to a customer service representative and said that all that needed to be done was to get an approval from the owner for the refund. When the customer service representative called her she denied our request because she clearly knew that was not doing anything to help us.
Stayed 1 night in Nov 2019
Response from All the team on 21 Nov 2019
Désole de votre de lire ca. On vous a offert des choice et ils etais refusé. C'est pour ca que on a accepté De vous deplacer a un autre etablisment. On travaille tres tres fort pour donner bonne service au jonne client

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Shower problems, but otherwise great!
Everything was great except the shower didn't seem to want to keep hot water on for more than 30 seconds at a time. The location was great and the staff was super friendly! Great stay for the price. :)
Stayed 1 night in Oct 2019
Response from Teresita and all the team on 22 Oct 2019
Thank you very much our technitian will come today thank you very much for your staying.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Tout l'equipe on 19 Oct 2019
Merci vraiment Ca fait un grand difference Travailler pour vous recevoir

8/10 Good

Lynne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Tout l'eqipe on 19 Oct 2019
Merci merci On etais content avez votre presence

10/10 Excellent

Mike, Kapuskasing

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms are exacrly what you need for a holidat. Comfortsble beds, small kitchenette and a work desk.
Stayed 14 nights in Sep 2019
Response from Al the team on 23 Sept 2019
Thank you very much we really appreciate your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing, they should put on the website that they hv terrible stairs and poor staffing , poor breakfast
Stayed 3 nights in Sep 2019
Response from All the team on 13 Oct 2019
Very sad in your appreciation we work very hard to give the best service. We would like to know what was wrong. Anyway we continue to work hard for our guests

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from all the team on 23 Sept 2019
Tha nk you very nuch we appreciate

4/10 Poor

Guest

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was good. In a great area to be central.
Stayed 2 nights in Sep 2019
Response from Teresita and all the team on 17 Sept 2019
Thank you for your comments We continue to work hardto give you a good service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The pictures of the room gave a false view of what it would look like. I was expecting more than what was experienced. Lighting was pretty awful, when the fluorescent lights weren’t working I was left with a broken lamp. There was a recurring smell of wet paint, but that may have been from outside. The overall building is beautiful, and the area even more. The hotel grew on me and I eventually embraced the shortcomings as the hotel’s personality.
Stayed 3 nights in Aug 2019
Response from Teresita and the team on 8 Sept 2019
We will work on your comments to adjust what you did not find pleasant. We are a small team that always want to give you a nice experience with us. thank you

4/10 Poor

Maria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Teresita and her Team on 8 Sept 2019
Mme, Maria we appreciate your comment and of course we will work on the little things that you asked for. We enjoyed your staying with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Nice room. Great for our short stay.
Stayed 2 nights in Aug 2019
Response from Tere et son equipe on 2 Sept 2019
Merci Grand plaisir de voys accuellir

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Very quircky tv set and poor wi-fi service, one router having been stolen, so I was told, so I went without for a couple days until the staff volunteered the password to another network.
Stayed 3 nights in Aug 2019
Response from Teresita on 8 Sept 2019
Thank you very much for you comments we are happy you appreciate our efforts to please all our guests. All the tema says thanks

8/10 Good

Verified traveller

Stayed 9 nights in Aug 2019
Response from Tere and all the team on 22 Aug 2019
We are so happy to please you we keep working hard have a nice stay in Montreal

6/10 Okay

Verified traveller

Liked: Staff & service
This place was convenient, and on a busy street with lots of food and entertainment options. Walking distance from most areas I needed to visit. Staff were quite friendly and helpful. And accommodated me checking in late(after 9pm) Keep in mind this property is on a busy street so depending on where you are it might be a tad noisy. I was on the third floor and the sound didnt travel as much. Breakfast was free and serviceable. Overall a good hotel for a short visit, and if you're not going to be inside primarily.
Stayed 2 nights in Aug 2019
Response from Teresita and all the team on 22 Aug 2019
Thank you we loved to have you with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from All the team and Teresita on 22 Aug 2019
We will enjoyed more our work today thank you very very much

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location decent breakfast overall pleasant stay
Stayed 3 nights in Aug 2019
Response from The equipe and Teresita on 11 Aug 2019
Thank you very much very much appreciated your staying with us

8/10 Good

Brian

Liked: Cleanliness, staff & service
Decent place in a busy location!
Great location. Loud if you are on the "inn" side I guess, but my room was quiet! Lots of restaurants around. Staff wad friendly. AC remote was broken so it was stuck on one temp all night. Really small and a little overpriced.
Stayed 1 night in Jul 2019
Response from Al the team and Teresita on 11 Aug 2019
Thank you for the information we took care immediately of the AC remote. We appreciated very much your visit to us.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
I didn't like the fact that there were lots of stairs and no lift. The property is old and in need of refurbishment. Staff were friendly. My room was Ok, but the reason to choose this hotel is its proximity to the bus station.
Stayed 1 night in Jul 2019
Response from all the team and Tere on 24 Jul 2019
Thank you for your comments always taking all the information t improve. Have a safe trip back home

6/10 Okay

Karen

Liked: Staff & service
The location was excellent! The hotel was very overpriced for the quality. The service for breakfast was excellent and the crepes were great. The room was clean but small, dark and quite a noisy location with a bar next door.
Stayed 2 nights in Jun 2019
Response from All the team on 4 Jul 2019
Thank you for all the observations We enjoy your time with us

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room too small Bed old and noisy Shower and bathroom too small Small tv no tv channels Booked online no refund Over price Was 2 minutes from walking away
Stayed 1 night in Jun 2019
Response from Teresita and all the equipe on 9 Jun 2019
Hello dear guest, please tell me the number of the room to double cheque the bed. For the TV we are connecter to the Bell cable it is suppose to be one of the best. I hope next time we can give you bigger room so you will be more satisfy. Thank you for your feedback. Best regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very comfortable and the staff was excellent. The negative was no elevator and different flights of stairs. It worked but was not expected.
Stayed 3 nights in May 2019
Response from All the team vous salut Teresita on 9 Jun 2019
This is the reason we are in business for guest like you. We really worked with our hearts. Thank you thank you

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Since there was no elevator, there was no porters or anyone to help getting luggage up & down multiple levels to room or up steps to front door. The outside entry needed updating and made to be more appealing. Handrails on front steps need to be secured to wall! It was very clean in rooms & dining area.
Stayed 3 nights in May 2019
Response from Teresita and all the team on 9 Jun 2019
Thank you very very much. We waited the two days sun to re-do the exterior. We are doing that right nowl We will always improve to have nice customers like you have a nice stay and safe return horme salutations

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and affordable. Friendly staff, good location.
Stayed 2 nights in Apr 2019
Response from Teresita Camargo and nice team on 14 May 2019
Merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay !!! Thank you I will return soon great auberge
Stayed 2 nights in Apr 2019
Response from Teresita and all the team on 23 Apr 2019
Thank you very much Come back soon

8/10 Good

Robyn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019
Response from Tere and all the team on 27 Mar 2019
thank you very much for you appreciation it is so important for all of us Have a great return home

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
No, just don’t do it. Find a better place
Parking is too far away. Fire alarm went off at 3:30am and no one from the hotel besides one dude who barely spoke English was there to help. I believe we were lied to about where the fire originated from. Fire system sprinklers didn’t work and just leaked out. Just find a better place for a little bit more money. Beds are rocks as well
Stayed 2 nights in Mar 2019
Response from Teresita and her team on 20 Mar 2019
Sorry for the fire alarm. You are write we are never ready for that. but thanks to our super system Viking everything got in control very fast. And Christopher if you would like to come back we can add a soft thin mattress. thanks for your comments we will continue to work hard.