Exterior

Reviews of Best Western Plus Montreal East

2.5 out of 5
Best Western Plus Montreal East
12555, Sherbrooke Est, Montreal, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 248 out of 434 reviews" "
Rating 8 - Good. 132 out of 434 reviews" "
Rating 6 - Okay. 20 out of 434 reviews" "
Rating 4 - Poor. 14 out of 434 reviews" "
Rating 2 - Terrible. 20 out of 434 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cedrick, GATINEAU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great breakfast buffet!
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Stayed 1 night in Jan 2024

10/10 Excellent

Lyse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

JASPREETNSINGH

Stayed 1 night in Dec 2023

10/10 Excellent

Joie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lucie

Stayed 1 night in Dec 2023

10/10 Excellent

Jeanet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gisella

Stayed 2 nights in Oct 2023

10/10 Excellent

Ernande

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the pressure on the standing shower. The wi-fi is not reliable. I had the privilege to visit the double queen bed room and I realized it was better than the single king bedroom. No reason to pay more. Next time I will just book a queen bedroom.
Stayed 1 night in Nov 2023

8/10 Good

Rajdeep

Stayed 1 night in Nov 2023

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very large room!
Stayed 3 nights in Oct 2023

8/10 Good

Purita

Liked: Staff & service, property conditions & facilities
Property is in quite neighborhood and rooms are spacious.
Stayed 1 night in Oct 2023

10/10 Excellent

AMIT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, great decor, Good Lobby
Stayed 2 nights in Oct 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dane Mark

Stayed 1 night in Sep 2023

10/10 Excellent

Darrel, HINESBURG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy
Stayed 1 night in Sep 2023

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Carmen

Stayed 1 night in Sep 2023

8/10 Good

William

Stayed 1 night in Sep 2023

2/10 Terrible

lino

Travelled with family
Liked: Amenities
Disliked: Staff & service
I paid for a room with 2 queen beds and breakfast included but got 1 king bed n no breakfast I had to sleep on a small couch and could hardly sleep asked for extra blanket and never got it Even though i booked through expedia and showed the front desk they said the couldn't do anything and not even give me a discount worse experience
Stayed 1 night in Sep 2023
Response from BEN on 17 Sept 2023
Hello,Thank you for choosing Best Western Plus for your stay in Montreal.We hope to see you again to make your experience better.

10/10 Excellent

Yasmine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing city views
Amazing stay, nice views of the city and very attentive host. Will definitely book again
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, the new pay breakfast process would be fine if the food was acceptable but it was not. When I went to check in the gentleman at the counter was not friendly but the lady was very nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Sheila

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Sokie

Stayed 3 nights in Aug 2023

2/10 Terrible

Donjosue

Stayed 1 night in Sep 2023
Response from Khia on 28 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Norys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by this hotel and its price point. It appears to be newly renovated with very clean, modern rooms. The double queen bed room was perfect for travelling with our kids. Cleanliness is extremely important to us and this exceeded expectations. Breakfast buffet had great options and pool area was great for our kids. Would highly recommend for anyone in staying in the Montreal area.
Stayed 1 night in Aug 2023

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Balwinder

Stayed 1 night in Aug 2023

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Aug 2023

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. I wish they could accommodate a microwave oven in the room when we asked for it.
Stayed 1 night in Aug 2023

10/10 Excellent

Marita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Caleb

Travelled with partner
Disliked: Cleanliness, staff & service
I was not told that I needed to ask the desk for the security deposit. When I checked out I gave my keys and asked the receptionist if there was anything else I needed to do because I was in a rush and they said I was fine. I was then called saying that I did not receive the money back and cannot unless I return to the hotel in Montreal with my card which I have no way of doing anytime soon. I lost 200 dollars
Stayed 3 nights in Aug 2023

10/10 Excellent

Subhi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique about this property is the cleanliness and quietness. The staff are nice and welcoming. The only thing I want to comment about is the pool. Very small and not deep enough (it’s good for the little kids though). But overall, it’s all good! I would highly recommend!
Stayed 2 nights in Aug 2023

10/10 Excellent

adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice room for a reasonable price. That’s hard to find these days.
Stayed 1 night in Jul 2023

8/10 Good

AnandaRuban

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

hsuan nanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Er is een mooi en heerlijk warm zwembad in de kelder. Dit was voor ons een fijne verrassing omdat het niet in de beschrijving staat.
Stayed 1 night in Jul 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Marlee

Travelled with family and small children
Disliked: Cleanliness, staff & service
The rooms were small, the pool room was disturbingly hot comparable to a sauna. We did not sleep at all due to loud guests ALL hours of the night despite me speaking to the guests and calling the front desk. When I expressed my concerns again at our very early check out because we had been up all night the front desk did not seem to care at all. Would not recommend!!!
Stayed 1 night in Jul 2023

10/10 Excellent

Zishan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you need a quite and decent place to live then this hotel is the best.
Stayed 2 nights in Jul 2023

8/10 Good

Nova

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ramanan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room
Lovely room. Great Italian restaurant 5 minutes walk away.
Stayed 1 night in Jul 2023

4/10 Poor

Kamal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I needed a crib for my one year old and the lady at the reception said they don't have them and she had an attitude but the next day the manager was nice and got me a crib and a playpen. The power went out for a few hours although that wasn't the hotels fault it was extremely unpleasant and i had to take a shower in the dark. The sink bowl came off for some reason, i guess it wasn't attached well.. they have breakfast but unlike other hotels you have to pay extra for it but I'll say the rooms were big and clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Stephen, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely recently renovated property. Breakfast was great. Rooms were clean and fresh. I’d go back there. Oh the parking lot is well lit at night too.
Stayed 2 nights in Jul 2023