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Reviews of Sleep Inn & Suites East Chase

2.5 out of 5
Sleep Inn & Suites East Chase
10150 Chantilly Pkwy, Montgomery, AL

Reviews

7.8

Good

Rating 10 - Excellent. 248 out of 699 reviews" "
Rating 8 - Good. 236 out of 699 reviews" "
Rating 6 - Okay. 111 out of 699 reviews" "
Rating 4 - Poor. 60 out of 699 reviews" "
Rating 2 - Terrible. 44 out of 699 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a hole in the wall of our room. It was reported to the front desk and no efforts were made to fix it.
Stayed 5 nights in Dec 2023

6/10 Okay

Jayla

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

tammy

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovation
Hotel was in renovation doors didnt close. Floors were full of old equipment They should have made me aware that hotel was being renovated and not ready. I had to leave and find another hotel which was more expensive on a Friday
Stayed 1 night in Dec 2023

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heat in work clean supplies left in rm
Stayed 1 night in Dec 2023

2/10 Terrible

Nina

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nancy, Wauwatosa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful but the building needs serious updating.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
AVOID THIS PLACE
Hotel was under renovations (not mentioned anywhere on website), ice machine on hall did not work, mini fridge in room also not working, sheets looked pretty clean but the comforter was disgusting, elevator and halls reeked of smoke/marijuana.
Stayed 2 nights in Nov 2023

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Rudy

Disliked: Cleanliness, property conditions & facilities
Not My Usual Experience
The stay was not as pleasant as I am used to. The room had been recently painted, the light in the shower did not work and there were stains on the carpet and footprints on the bathroom tile floor. There was also a gap in the door where you could almost see into the hallway.
Stayed 3 nights in Nov 2023

10/10 Excellent

james

Stayed 1 night in Nov 2023

6/10 Okay

KENNETH

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The shower's floor was black, there were white stains on my chair, and the sheets had mild stains in certain areas as well.
Stayed 2 nights in Nov 2023

8/10 Good

karen c

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and considerate. Our accommodations for the night were fine; comfy bed and clean. The sofa seemed very worn along with some other parts of the building, but that did not make our stay for 1 night any less acceptable. We would stay here again especially for the price.
Stayed 1 night in Nov 2023

2/10 Terrible

Amber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This location is in dire need of a renovation. It looks like the owner has no care in their business. Sheets were dirty. Breakfast was burnt. Even the sausage had caramelized in the burnt oil. Purely disgusting ! Never booking again.
Stayed 1 night in Oct 2023

8/10 Good

Melanie G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Travelled with family and small children
Liked: Staff & service
The property seems to be getting painted and improving. Definitely needs updated and new carpet, bedding and better locks on doors.
Stayed 2 nights in Oct 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ieshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price very quiet friendly staff and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean ...
Stayed 1 night in Oct 2023

8/10 Good

Velvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
The property was located near the interstate and shopping and eating. The tub needed to be resurfaced and there were no shower curtain. This hotel needs a makeover.
Stayed 2 nights in Oct 2023

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a stay-over while traveling. The room was fairly clean. We had a king suite with a pull-out bed. The mattress on the pull-out was nasty and we had to put on the sheets ourselves (which were handed to us at check-in). We also had to go down to the desk to get pillows for the pull-out as there were none provided when we checked in. We stopped, we slept, we left.
Stayed 1 night in Oct 2023

4/10 Poor

Drew

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Darrius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023

6/10 Okay

Deborah

Travelled with family
Disliked: Amenities
The checkin staff was so friendly. The sink was stopped up and the phone was not working at all. We went down for breakfast around 9:15 and had to ask for coffee, waffle mix, hot water, and butter. The person working the kitchen was not friendly at all.
Stayed 1 night in Oct 2023

8/10 Good

Mike

Travelled with family
Liked: Amenities, property conditions & facilities
Tub was slick and shower head not working properly. Room smelled of cigarettes. Housekeeping tried to mask the smell.
Stayed 1 night in Oct 2023

4/10 Poor

Sarah

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like nothing about this property. I can say the front desk staff was good. This property needs a total renovation.
Stayed 1 night in Sep 2023

8/10 Good

Cortevis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not bad a bit over priced for the quality of property. My toilet was leaky & the hotel had a weird smell. It’s wasn’t prefect but the price matches the area. The only issue is the property doesn’t match the location or acutely reflects a fair price for what the property gas to offer.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth

Stayed 2 nights in Sep 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
I really enjoyed the variety of shops, eateries,walkable distances
Stayed 3 nights in Sep 2023

4/10 Poor

Kimberly, MONTGOMERY

Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Vaughn, Catonsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. The staff was excellent and polite.
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Could use some updates but overall good place to stay after football games.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good Value Price. Bathroom wasn’t great. Had mildew in shower.
Stayed 1 night in Sep 2023

8/10 Good

Henry

Liked: Staff & service
Ok
Stayed 1 night in Sep 2023

4/10 Poor

Paula

Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Cortez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brianna

Stayed 1 night in Sep 2023

2/10 Terrible

Saundra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty! 1st room was so damp and the bedding was filthy. Carpet wasnt vacuumed and hasnt been cleaned in who knows when! The whole motel is gross. Front desk receptionist never acknowledged me. No hello or thank you or your welcome. Very minimal interaction. She did change our room since the 1st was so bad. 2nd room smelled much better but the top duvet cover hasnt been washed in a long tjme. Toliet had remnants of fecal matter. She gave me additional sheets and I gave her the top duvets. The carpet is so filthy throughout the whole hotel. We never took our sboes off until qe vot jnto the bed. I would not recommend this hotel at all. Terriable!
Stayed 1 night in Sep 2023

8/10 Good

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people
Stayed 2 nights in Sep 2023

6/10 Okay

Shandrel

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Consuelo, San Antonio

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
This property is dirty and the staff was out smoking weed and with kids at front desk. They didn’t service our rooms and yes they were asked to. Definitely would not recommend this hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very safe everything was clean and fresh
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, everything I needed was a short distance away. The rate was good . The staff were pleasant. The room clean and comfortable. A great experience.
Stayed 2 nights in Aug 2023

10/10 Excellent

Rodrigus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Clarice

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The rooms continued to smell like mildew. We had to change rooms and that smelled as well. The windows don’t open much and there are no screens on the windows to open. The breakfast wasn’t good the beds were a bit comfy the floors were not clean and they had a shortage of towels. I wouldn’t stay again only as a last resort.