Lobby sitting area

Reviews of Baymont by Wyndham Montgomery AL

2.5 out of 5
Baymont by Wyndham Montgomery AL
5924 Monticello Dr, Exit 6 on I-85, Montgomery, AL

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 76 reviews" "
Rating 8 - Good. 15 out of 76 reviews" "
Rating 6 - Okay. 12 out of 76 reviews" "
Rating 4 - Poor. 10 out of 76 reviews" "
Rating 2 - Terrible. 9 out of 76 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Housekeeping enter the room when there were a o not disturb sign on the door
Stayed 3 nights in Mar 2024
Response from kp on 25 Mar 2024
thank you for your online review. we do apologised for the matter we will make sure not happen in future.

6/10 Okay

Tess

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from kp on 19 Mar 2024
thank you for your online review.

10/10 Excellent

Nicole, Warner Robins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything waa great the staff when i checked in was very welcoming the rooms nice an clean bed was very comfortable the only thing is there's no hot breakfast other than that I enjoyed my stay
Stayed 1 night in Mar 2024
Response from kp on 18 Mar 2024
thank you for the king rating and we prove to serve the better for all the customer.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was good nice and clean a real bargain for the price
Stayed 1 night in Mar 2024
Response from kp on 18 Mar 2024
so kind of you

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
For what it is you can’t go wrong. It’s clean safe and accommodating. Just a little dated but for the price it definitely worth it
Stayed 3 nights in Mar 2024
Response from kp on 15 Mar 2024
Thank you so much for giving us king rating we really appreciate your business and hope to see you next time.

10/10 Excellent

marquasia

Travelled with partner
Liked: Amenities, property conditions & facilities
very clean and nice and staff is very respectful and accommodating
Stayed 2 nights in Mar 2024
Response from kp on 13 Mar 2024
thank you so much on appreciation of our work hope to see you next time.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was almost nothing to like...the bed was comfortable. The property is run down, rust stains on the pulls, caked dirt on the molding, hole where nails were removed, an elevator that looked and sounded like it was on it's last leg, a night clerk who was too busy on his phone and attempting to pick up an attractive guest as she checked in. The cherry on top was the astroturf lining the lobby floor. When I told the manager/owner how filthy the property is he got annoyed while the female offered a refund that I wouldn't accept. She finally stated the property is old and they are trying to update. My vote would be to knock it down and start over. I'm happy to share the pictures I took
Stayed 3 nights in Mar 2024
Response from kp on 12 Mar 2024
NA

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 4 nights in Mar 2024
Response from kp on 11 Mar 2024
thank you for your online review

10/10 Excellent

Bambee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the overall quality
Stayed 2 nights in Mar 2024
Response from kp on 13 Mar 2024
thank you for your online review hope to see you next time.

2/10 Terrible

Matt

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found what appeared to be urine stains on the the mattress as well as blood on the mattress walls. Brown substance on multiple touch points inside the room. Staff was not helpful and accusatory of us being the issue. Left without staying. Moving to new hotel
Stayed 1 night in Mar 2024
Response from kp on 6 Mar 2024
if you have not stay at this motel you dont have to complain secondly sheets n comforter are wash every day and we take personal care for that.

2/10 Terrible

Matt

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found what appeared to be urine stains on the the mattress as well as blood on the mattress walls. Brown substance on multiple touch points inside the room. Staff was not helpful and accusatory of us being the issue. Left without staying. Moving to new hotel
Stayed 1 night in Mar 2024
Response from kp on 19 Mar 2024
NA

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, property conditions & facilities
Goo3
Stayed 1 night in Feb 2024
Response from kp on 5 Mar 2024
thank you so much for your appreciation we serve clean for all of our guest.

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kp on 5 Mar 2024
thank you for your online review.

6/10 Okay

Alisha

Travelled with pets, Travelled with partner
Never received my deposit. Either of them. Was told it would be instant. Yet to received.
Stayed 1 night in Feb 2024
Response from kp on 6 Mar 2024
we dont charge any deposit but we will check the matter and let u know.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Grab and go breakfast was decent
Stayed 1 night in Feb 2024
Response from kp on 5 Mar 2024
thank you for the king rating.

10/10 Excellent

Keishanna, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
It's truly a hidden gym not too pricey but worth the price
Stayed 2 nights in Feb 2024
Response from kp on 29 Feb 2024
THANK YOU FOR THE KIND WORD WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU NEXT TIME.

6/10 Okay

Kresta, COVINGTON

Liked: Cleanliness, staff & service
Baymont was a fairly good choice , the property was clean however the room was dated. The stayed in a room with two beds, although the room was clean it could use an update. There was a low table that the coffee maker was placed on in the "living area". Amenities were on hand, and their breakfast is a paper bag with a banana, fruit bar, muffin, and a box of juice. I did like the foyer with all the plants surrounding the entire area that are enclosed with a glass roof.
Stayed 1 night in Feb 2024
Response from kp on 29 Feb 2024
THANK YOU FOR YOUR ONLINE REVIEW.

8/10 Good

Chelbe

Liked: Cleanliness, staff & service, property conditions & facilities
It was cute, loved the lights only dislike was walls are thin . Could hear neighbors convos.
Stayed 2 nights in Feb 2024
Response from kp on 27 Feb 2024
thank you for the rating.

10/10 Excellent

Donna, Corryton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel garden area was beautiful room was very clean and spacious bed very comfortable staff very nice and a lot of place nearby to eat and shop definitely will stay again when in the area
Stayed 1 night in Feb 2024
Response from kp on 26 Feb 2024
thank you so much for your online review we really appreciate your business and hope to see you next time till then we keep lights on.

4/10 Poor

Jennifer

Stayed 1 night in Feb 2024
Response from kp on 21 Mar 2024
NA

10/10 Excellent

Rosetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the extremely slow to close elevator (which they are working on getting fixed) this place was great. They have a courtyard in side the hotel lobby which is absolutely gorgeous and are renovating the breakfast area. The room was very spacious and clean. The staff was super nice, we couldn't figure out our hot water and the front desk man came up and got it going for us. We will be staying there again when we go back to Montgomery.
Stayed 3 nights in Feb 2024
Response from kp on 23 Feb 2024
thank you for your online review. we will keep lights on till then you come and check with us.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service
In all fairness we booked later in the day and had limited choices. With that being said…this room needs some work and it needs a few things. The bed was comfortable and it was a two room suite with a jetted tub. It was very strange to not have a door on the bathroom or some kind of shower curtain. I get it was a soaker tub but it was weird to take a shower without something to cover your area. The tub had water in it when we got to the room. Yuk! The plug-in in the bathroom did not work. The base of the tub needs work. Staff was pleasant and helpful. Suggestion would be for staff to walk around as a visitor and make a list of items that need repair as there is a lot that needs to be done. Probably would not choose this hotel again.
Response from kp on 21 Feb 2024
thank you for your online review we will see to the matter deeply to make good stay for better future.

2/10 Terrible

Quintum

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property would definitely be a -0/10. First of all the man the at the counter did not give me my change back and told me that I would get it at check out, check out comes and now they have to re watch the cameras to make sure he didn’t give me change and that he would call me. That’s a big inconvenience because if I’m checking out then that means I’m leaving the city. Second , the room was dirty as hell ! There were rose petals around the bed that I did not have and the floor look like it hasn’t been swept or mopped in weeks. I informed the front desk and told them to clean my room and all they did was push the rose petals behind the bed. Shower takes months just to drain etc. this hotel is horrible and should be shut down immediately.
Stayed 2 nights in Feb 2024
Response from kp on 20 Feb 2024
NA

6/10 Okay

Shantavia, Moultrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The shower was getting backed up with water, and it slowly drained out but not too much.
Stayed 2 nights in Feb 2024
Response from kp on 19 Feb 2024
thank you for your online review we will see to the matter to make better stay for the future.

10/10 Excellent

Kristelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from kp on 19 Feb 2024
thank you for the king rating we appreciate your business n hope to see u next time.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice for the price.
Stayed 1 night in Feb 2024
Response from kp on 16 Feb 2024
thank you for your rating we work hard to give our guest best we really appreciate your business.

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from kp on 15 Feb 2024
thank you for taking time to review us. we look forward to see u back soon

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Very nice updates. Friendly staff. Great price!
Stayed 1 night in Feb 2024
Response from kp on 14 Feb 2024
thank you for your online revieiw.

8/10 Good

Marcos

Liked: Staff & service, amenities
is was good for the price. The property was a bit old
Stayed 1 night in Feb 2024
Response from kp on 12 Feb 2024
thank you for taking time to review us.

4/10 Poor

??

Stayed 1 night in Feb 2024
Response from kp on 22 Mar 2024
not available

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and very friendly service. Overall a good experience.
Stayed 1 night in Feb 2024
Response from kp on 8 Feb 2024
thank you so much for the king rating while staying at the baymont montgomery we appreciate your business and hope to see you next time.

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the accommodations, room was very spacious & clean and will definitely stay here if in the area again!
Stayed 1 night in Jan 2024
Response from kp on 5 Feb 2024
thank you for your online review.

10/10 Excellent

Steve

Business traveller
Room was nice
Stayed 1 night in Jan 2024
Response from kp on 29 Jan 2024
thank you for your online review. we appreciate your business and hope too see you next time.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
The hotel room in itself was nice but the lobby area and elevator need to be updated. A more modern feel with a better lighting would be great. The lobby area is extremely dark and gloomy and has a cold breeze. But overall the hotel room was beautiful
Stayed 3 nights in Jan 2024
Response from kp on 24 Jan 2024
Thank you for your online review. we will be working soon on your suggestion to make better stay for our guest in future.

2/10 Terrible

Rodnequa

Stayed 1 night in Jan 2024
Response from kp on 17 Jan 2024
thank you for your online review we will see to the matter what went wrong while you were staying here.

10/10 Excellent

Jerry

Stayed 2 nights in Dec 2023
Response from kp on 31 Jan 2024
thank you so much for your king rating we really appreciate when our customers are happy with the stay see u next time untill then we keep lights on.

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kp on 25 Dec 2023
thank you for your online review. we do apologised for your stay at the motel was ok.

4/10 Poor

Montse

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kp on 25 Dec 2023
thank you for your online review. we will see to make things better in future.

6/10 Okay

Teresa

Stayed 3 nights in Nov 2023
Response from kp on 5 Dec 2023
thank you for your online review.

2/10 Terrible

donald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from kp on 6 Nov 2023
thank you for your online review. we do apologised that your stay was not pleasant we will see to the matter.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I like the scenery in the inside of the lobby area
Stayed 2 nights in Oct 2023
Response from kp on 28 Oct 2023
thank you for your online review.we appreciate your business n hope to see you next time.

10/10 Excellent

Alexias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from kp on 24 Oct 2023
thank you so much for taking time and giving us a king rating we appreciate your business and hope to see you next time.

8/10 Good

Fred, Columbia

Business traveller
Liked: Staff & service, property conditions & facilities
The atrium was a nice touch. Very green and homely feeling.
Stayed 1 night in Oct 2023
Response from kp on 13 Oct 2023
thank you for your online review.we appreciate your business n hope to see you next time.

4/10 Poor

Ayanna

Stayed 2 nights in Sep 2023
Response from kp on 23 Oct 2023
thank you for your online response.

8/10 Good

Tamara

Travelled with partner
The room was clean. The hotel was clean. No breakfast due to renovations. Staff was nice.
Stayed 2 nights in Sep 2023
Response from kp on 5 Sept 2023
thank you for the rating we appreciate your business and hope to see you next time.

2/10 Terrible

Meghan

Stayed 1 night in Jul 2023
Response from kp on 31 Jul 2023
Thank you for taking time and review us. you have not stay at this property you just book it.

6/10 Okay

Cathy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

JANET, MOBILE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had booked this room on Expedia about 10 weeks ago. As I drove down Monticello Dr., I could not find the Clarion. When I checked my text message for the exact address, there is a new Baymont sign there. Going inside, I told the desk worker I had a reservation. Well, the reservation was with Clarion. Baymont would NOT honor that. So, I had to check-in to the new Baymont Hotel.
Stayed 1 night in Jun 2023
Response from kp on 15 Jul 2023
we do apologised that you get trouble at the time of checkinn. but hope to serve you better in near future.

2/10 Terrible

Jeremy

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Room wasn’t ready at 4 o’clock ... tv wouldn’t work .. toilet wouldn’t flush ... changed rooms no towels .. no WiFi .. no comforter on beds no local channels no shower curtain .. and toilet wouldn’t flush in the new room either .. called and went to desk 3 times before someone came
Stayed 2 nights in Oct 2021
Response from KP on 22 Feb 2024
NA