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Reviews of Crossings by GrandStay Inn and Suites

2 out of 5
Crossings by GrandStay Inn and Suites
1805 E Highway 7, Montevideo, MN

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 87 reviews" "
Rating 8 - Good. 33 out of 87 reviews" "
Rating 6 - Okay. 15 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 0 out of 87 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Got put in a smoking room after telling them I booked non smoking. Uncomfortable beds. Not a great stay for the price.
Stayed 1 night in Feb 2018

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Businress trip
Have been at the hotel several times. Best in the area.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Mike G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Facility & Great Staff
Room was very nice & people were great!
Stayed 1 night in Jan 2018

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

karen

Liked: Room comfort
Disliked: Staff & service
Decent place to stay. Definitely no frills.
There was never anyone at the front desk to help. I always had to ring for service. Housekeeping came to my door once during my 3 night stay. I told her I was getting ready to leave so she offered to come back in a little while. She never came back that day or any other day I was there. I had to empty my own trash and get my own refills. Having a coffee pot in the room was great; However, there was no cream, sugar or stirring sticks. I had to go down to the lobby myself for that stuff. Other than that, it was comfortable and quiet.
Stayed 5 nights in Oct 2017

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
average hotel, but no real other options
Poor customer service. Stuck me in a smoking room and when I asked to be moved, they refused even though the hotel had plenty of other open rooms.
Stayed 2 nights in Oct 2017

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Montevideo, MN
Very nice hotel. My only negative comment would be that there is only a long staircase to the second floor. Having just had knee surgery and a broken arm, it was difficult to get up the stairs carrying a heavy suitcase. The front desk clerk offered to carry my suitcase upstairs for me, which was great! I did arrive after dark, the hotel is off the highway on the service road and the hotel's sign is not obvious. Thank heavens for my phone's directions to the hotel.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I prepaid for two nights. The room was not cleaned AT ALL! The room key was cancelled causing extra trips to the desk. The carpets and floors in the halls were grubby. Not an experience I care to repeat!
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled when we walked in. No elevator. My mother has a hard time with stairs
Stayed 1 night in Sep 2017

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't leave the AC blasting before guests arrive. The room felt like a meat locker.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Okay
Was average, working on exterior cement.
Stayed 4 nights in Aug 2017

8/10 Good

R., MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
This is a nice hotel with a pool. Breakfast included. The beds were comfortable and rooms spacious. The pool and hot tub were clean & warm. Price was right if you call and book on your own. Overall this was a good place to stay.
Stayed 1 night in Aug 2017

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay.. Clean rooms, good service,and a wonderful hot breakfast .
Stayed 1 night in Jun 2017

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Smoking Rooms For Online Bookers
I booked this room online and failed to read that the reservation system had volunteered me for a smoking room. In the three page printout it said "smoking room" in 2 small places so I'm to blame for not reading more closely. The front desk employee though told me that people who book online (at least with his property) are given the smoking rooms by default. I don't smoke and would think in this day and age that if a hotel had a smoking room at all that you would have to ask for it. I suppose I'm lucky that Crossings by Grand Stay doesn't offer rooms with kimono dragons as an option. That might have been a real surprise .

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice and clean

8/10 Good

Pat, Rochester, MN

Liked: Cleanliness, staff & service, room comfort
Quiet hotel
We had some issues at check-in, not realizing that Expedia only offers smoking rooms here. However, we worked those out & got into a non-smoking room. Room was very typical of a chain hotel. Clean, good bathroom, adequate beds. The pool and hot tub were above average and we had them to ourselves. Breakfast was above average as well. We would stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently a good night's sleep
I like this place! When I have business in the area, I call the Crossings and only the Crossings. If they're booked, I change my travel days. The one ding? Smokers-- man, stale smoke smell permeates one whole wing of the property.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all a comfortable stay. The room was very clean. Comfortable bed, wifi, large flat screen tv w/ cable. Breakfast marginal but ok. We will stay here again in the future.

6/10 Okay

Martha

Disliked: Cleanliness, property conditions & facilities
The carpet was stained and dirty.

4/10 Poor

James

Liked: Staff & service
Disliked: Room comfort
Ok facilities. Was a "nonsmoking " facility but it reeked of cigarette smoke. Not good for a non-smoker.

8/10 Good

Sandra, Twin cities

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful
Needed a clean, quiet place to pull off and rest.

6/10 Okay

Brett, MN

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
overall not what you expect
I've stayed here probably 15 times in the last two years. It's clean, predictable, ok really. I've grown to expect more from a hotel that's over $100 per night. The little things are starting to get to me. When booking through hotels.com you will only be given a smoking room choice. Worse when you get there, they don't change it for you when they aren't full. No outlet for your phone by the bed (that outlet is full from their wall light and alarm clock). one outlet by the desk, down low. Why didn't they make me not have to move a nightstand vs having at the right height? Breakfast is very basic. The milk, juices, just sit on the bar getting warm. It's not a bad place but for the price, seems closer to a super 8.

10/10 Excellent

Jerod T.

Liked: Cleanliness, staff & service, room comfort
Business
Always a great place to stay. Would definitely recommend. Close to restaurants and a Wal mart. Good breakfast and nice big tcs.

6/10 Okay

Verified traveller

Disliked: Cleanliness
OK.
Smoking room only and I do not smoke.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There isn't much in Montevideo near the motel, but is close to at least one restaurant, my stay was good.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hesitant to stay again
We ended up with a Smoking room and had to crank up the a/c to try and get comfortable with the smell. Fixtures are very outdated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Highly recommend

6/10 Okay

Russell L.

Liked: Cleanliness, room comfort
Functional but not fantastic
Looks to be a former Country Inn & Suites. Needs painted, cleaned and some pride shown in the place. Room was clean and comfortable. Location is great with dining nearby. Easy to get to.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay
Business trip, all went well and stay was uneventful, no noise or distraction which is good. A clean, quiet room.

8/10 Good

ashley, anchorage, ak

Nice
It was a decent place to stay. Breakfast was standard. The bath tub took about an hour to drain after my shower. The lady at the counter was helpful with navigating the snowy highways.

10/10 Excellent

marty, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating!
Allowing a late checkout was much appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was very clean the staff was very helpful I would stay here every time I am in the area I think the price was a little high but not bad

8/10 Good

mikenadine

Liked: Cleanliness, staff & service, room comfort
Non Smoking.
We requested a NON smoking room, but when we checked in, there were none available. They give all direct bookings first choice. They were very accommodating, they did put an ionizer in the room for about an hour and it helped out a great deal. Also, there was an adjustment (-$20) to our final bill, the staff was very nice. We would stay there again.

8/10 Good

SCS S

Liked: Cleanliness, staff & service, room comfort
Best in Montevideo
Nice hotel...seems like they have an awful lot of smokin roms though

8/10 Good

Gregg, Blaine,MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.Basically just there to sleep. Gone otherwise.

10/10 Excellent

Youngest Son

Liked: Cleanliness, staff & service, room comfort
Great family visit
Very nice place to stay in Montevideo!! Room was great, complimentary breakfast was exceptional!

10/10 Excellent

Mrs Enkins

Liked: Cleanliness, staff & service, room comfort
Beautiful--big city style in small town America
My husband's an auctioneer and we needed a good nights rest before the big sale and this was perfect.........only I like pillows a little softer!

6/10 Okay

tom, monteveideo,mn

Disliked: Property conditions & facilities, room comfort
Hot tub,air conditioning was not working.
Was disappointed that the air conditioning and hot tub was not working. Also my mother could of used the handicap room.

8/10 Good

Patrick, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a small town
It's great to find a hotel similar to big chain hotels in such a remote small town. Very clean. Staff helpful. Desk too small. Complimentary breakfast only fair. Price high for a small town

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The printer in the lobby which is the only business center they have wasn't working, which created problems for me in printing materials I needed off the internet.

10/10 Excellent

long distance Prom mom

Liked: Cleanliness, staff & service, room comfort
Nice and comfortable.
Only stayed one night. Hallway noisey. The hot tub motor was broken so no jetted bubbles to relax with. They said it was warm, but I don't think it was warm enough. The lobby was a nice background for prom pictures. Breakfast was nice and fresh. Quiet, peaceful location.

6/10 Okay

lookbehind

Disliked: Cleanliness, staff & service
buisness
Was given a s,oking room when a non-smoking was requested.

10/10 Excellent

Tim Smith, Allentown, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Crossings
The people were very friendly, always smiling and asking if there was anything that they could do for us. Breakfast was hot and a wide variety. This is the only hotel in Minnesota with Direct TV, so there were alot of choices.