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Reviews of Hotel Misión Express Monterrey Aeropuerto La Fe

3.5 out of 5
Hotel Misión Express Monterrey Aeropuerto La Fe
Carretera Miguel Alemán 250-A, Apodaca, NL

Reviews

7.4

Good

Rating 10 - Excellent. 334 out of 1003 reviews" "
Rating 8 - Good. 282 out of 1003 reviews" "
Rating 6 - Okay. 183 out of 1003 reviews" "
Rating 4 - Poor. 96 out of 1003 reviews" "
Rating 2 - Terrible. 108 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Elena Andrea

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel está muy descuidado, los pisos de áreas comunes sucios, la alfombra de la habitación está hecha un asco, los muebles dañados y rotos. La verdad pensé que por ser un hotel de la cadena Misión estaría almenos limpio y por el precio que pagas, no vale la pena. Ni siquiera te dan cubiertos y vajilla en el desayuno. Son deshechables de unicel, aunque sea utilicen de cartón.
Stayed 1 night in Apr 2024

10/10 Excellent

Mario Cesar Figueroa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was alright but surrounding area was too dirty
Stayed 1 night in Mar 2024

4/10 Poor

shirley

Travelled with family
Disliked: Amenities, property conditions & facilities
Air conditio.g ot on in common ares made it very hot
Stayed 1 night in Mar 2024

6/10 Okay

Gerardo

Travelled with family
Liked: Staff & service
No phone in the room, and room cleanliness not best, it seems the carpet was not vaccum.
Stayed 4 nights in Feb 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
I didn't like the elevator. It was too small and slow. Staff was great and helpful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Aurelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Dec 2023

2/10 Terrible

Ramon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor installation Smelly Poor service

2/10 Terrible

Grecia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel conditions are horrible and unacceptable. This hotel looks more like a hooker's motel than a family hotel. When we entered our room, the carpet was very dirty, stains on the comforter and walls and hair on top of the comforter. It was very depressing to see our hotel room like this and even more so for the price. We always book through Expedia and have never experienced a situation like this before. We had to cancel our reservation and look for another hotel at midnight, which was very stressful. We didn't want to sleep there, because the bed conditions were very questionable. We moved to the NH hotel and the price difference was $50 and much better. The manager did not want to refund our money, not even for the other two nights that we did not use. The receptionist told us all the rooms have carpet, so they will be filthy, meaning that they do not vacuum them. My boyfriend is head of maintenance at a hotel in the US and every day when someone leaves they vacuum and change sheets, the excuse he gave us made no sense. Please don't stay here, horrible experience. If I could I would give them a -5.
Stayed 2 nights in Dec 2023

10/10 Excellent

JUAN

Stayed 1 night in Sep 2023

8/10 Good

Leticia

Liked: Cleanliness, staff & service, room comfort
Medical trip
The people were very friendly and helpful, but the bed sheets look very old with some spots that I felt uncomfortable to lay down.
Stayed 1 night in Sep 2023

8/10 Good

Marcos

Stayed 1 night in Sep 2023

8/10 Good

Elsa

Okay, service was great. Carpet needed shampoo was very dirty. Short on towels
Stayed 1 night in Aug 2023

4/10 Poor

BYUNGKI

Stayed 1 night in Aug 2023

6/10 Okay

Guadalupe

Travelled with family, Business traveller
The rooms are very dirty and there’s no way to communicate with the front desk if you need some time, one of the elevators didn’t work.
Stayed 3 nights in Aug 2023

4/10 Poor

Victor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was terrible, dirty
Stayed 1 night in Aug 2023

4/10 Poor

Vivian

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not friendly staff up front checking area. And the rooms AC didn’t even work right at all! It took a whole day to get cold. The curtain shower in restroom was all torn like they didn’t have money to replace. Literally was very Holie and shower wasn’t even scrubbed right glad I always carry Lysol and Clorox was moldy. Smelled dampness in rooms would NEVER pay $100 a night for room like this again

2/10 Terrible

dogyeom

Business traveller
Disliked: Cleanliness, property conditions & facilities
This hotel was damn dirty . They never cleaned the floor of my room and changed the bed stuffs only 1 for 4 days. I moved to the other hotel by paying abit more.
Stayed 1 night in Jul 2023

6/10 Okay

emely

Travelled with family
Stayed 1 night in Jul 2023

2/10 Terrible

Mayra

Disliked: Cleanliness, property conditions & facilities
I stayed for 10 minutes because the room was extremely dirty and I requested a cancellation; but the hotel still charged my card and as of today they have not refund me this money.
Stayed 2 nights in May 2023
Response from Susana Sánchez on 6 Jul 2023
Estimado Huésped Gracias por compartirnos su experiencia.Lo esperamos muy pronto en esta su casaSusana SánchezGerente General

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality house keeping
Management has very short staff. I was there for 4 days and the maid didn’t clean or change linens. The first two nights I sleep on the bed without removing comforter and blankets but the third night I removed them and I noticed some huge dark and brownish stains . The next morning I went to ask te manager to please make sure to have blankets, pillow cases, and comforter. How ever she I got back I removed sheets and notice hair under the blankets. So I went back to front desk and the guy gave me a brand new room so I went to the new room and when I walked in the first thing I did was I removed the comforter and to my surprise there they were . More hair under the blankets. So I requested just to give me new sheets and that I would talk to management in the more. So I went back to my room and the next morning I went to talk to the manager and when I tried to explain the situation. She replied to please state everything and as much as I wanted. I Then ask how was that going to benefit me . She replied that there was not much for me to do . That the only thing that could happen was maybe they will talk to the cleaning lady. But that was it . I will never stay at this place again!!!!
Stayed 3 nights in May 2023

10/10 Excellent

Ana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel with all facilities set. The staff always eager to help. We had a pleasant experience.
Stayed 1 night in May 2023

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want my money back!! Don’t ever come here, the must dirty and horrible place.
Stayed 1 night in Apr 2023
Response from Susana Sánchez on 21 Apr 2023
Apreciable Ana María GómezQuiero agradecerle por el tiempo que se tomó para compartir sus comentarios con nosotros ya que nos ayudan a mejorar día con día.Lamento mucho que haya presentado estos inconvenientes y no haber cumplido con sus expectativas.Permítame comentarle que hemos tomado acciones necesarias con nuestro equipo de ama de llaves y mantenimiento para solucionar este problema. Pues para nosotros es muy importante que los huéspedes disfruten su estancia, es por ello que una mala estadía es una preocupación para nosotros.Desde el día de ayer me comunicaron su inconformidad y solicité de hecho que si no quería hospedarse no le cobraríamos su estadía, sin embargo me informaron que no se quiso cambiar de hotel y tomó la decisión de pasar la noche en nuestro hotel, lo cual le agradezco que nos haya elegido como segunda oportunidad.Le ofrezco una sincera disculpa por la mala imagen que se llevó de nosotros.Espero que nos pueda brindar nuevamente la oportunidad para atenderla como usted lo merece.AmablementeSusana SánchezGerente General

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stinky bed sheets
Building room amenities were okay, the main issue was the bed’s strong smell of sweat. I’m not sure how often the sheets are changed, but not often enough. The bed had a strong sweat smell
Stayed 1 night in Apr 2023

2/10 Terrible

Pablo

Stayed 1 night in Mar 2023

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Susana Sánchez on 22 Feb 2023
Buenas TardesApreciable VanessaGracias por compartirnos su experiencia.Lo esperamos muy pronto en esta su casaSusana SánchezGerente General

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean nice food not that good staff in kitchen not friendly
Stayed 1 night in Oct 2022

6/10 Okay

Anita

Travelled with family
Nothing
Stayed 1 night in Oct 2022

2/10 Terrible

raul

Disliked: Staff & service
Poor service, my wife have to leave the hotel after two nights only. When we all ready have pay for 8 nights..... Really insecure place.
Stayed 7 nights in Oct 2022

10/10 Excellent

Stefanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with our 2 cats and a dog. Good casual made to order dinner and buffet breakfast. Clean rooms and accommodating staff.
Stayed 1 night in Sep 2022

8/10 Good

Maria Cristina

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Toilet water pressure too low.
Stayed 1 night in Jul 2022

6/10 Okay

ROBERTO, Joliet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly.. our room was not clean when we arrived, no phone I'm the room which was an issue because there were people drinking and running in the halls at 2am and we couldn't call front desk about it. Location of the hotel was very convenient for us ( close to airport, close to mall )
Stayed 7 nights in Jul 2022

2/10 Terrible

ramon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio el hotel, sin aire acondicionado en el área de servicio y los pasillos…el elevador olía mal y el cuarto esta la alfombra muy sucia y olía mal.
Stayed 1 night in Jun 2022

10/10 Excellent

Juan

Stayed 1 night in Jun 2022

10/10 Excellent

Olivo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly!
Stayed 2 nights in May 2022

8/10 Good

Sergio M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal de servicio muy bueno
Stayed 3 nights in May 2022

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Place does not even has phone in the roon king bed its a queen size .air not working all the lobbys at 95 degrees wow
Stayed 4 nights in May 2022

6/10 Okay

Javier

Stayed 1 night in Apr 2022

6/10 Okay

Steve

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
For the price it was to be expected, good for us at the time. Service was awesome. Could be a little more cleaner.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Excellent
Stayed 1 night in Jan 2022

10/10 Excellent

luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
BAÑO Y CAMAS SUCIOS
Stayed 1 night in Nov 2021

10/10 Excellent

Haruhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast has got better
Stayed 2 nights in Dec 2021

8/10 Good

Jose M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a decent business stay
a decent stay, business oriented hotel, if you are in the area it's a good option. Prices were high tough, as there was a massive rock concert (palnorte) but it still was a decent option given the super low availability in the city.
Stayed 1 night in Nov 2021

8/10 Good

Cornelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a little small as well as the bathroom, TV never worked, When the AC was on it kind of had a not to pleasant smell. The best was breakfast in the morning, excellent service.
Stayed 2 nights in Nov 2021

8/10 Good

Sandra, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent option. Very closed to my loved ones and to the areas of interest. Great breakfast. The rooms are spacious. My suggestions to the hotel would be to add more outlets, offer wash rags, and keep a notepad in the rooms. Other than the stay was excellent.
Stayed 2 nights in Nov 2021

2/10 Terrible

Jonathon

Disliked: Staff & service
I had a really poor check-in experience with this hotel. I booked a room with one bed and got a room with two. I went down to let front desk know, and she really did nothing to help. She said “i could wait an hour for a room with one bed but it will be dirty.” The lady at front desk was just rude about it. Air conditioning didn’t work in the room either.
Stayed 1 night in Nov 2021

2/10 Terrible

meriel

Stayed 3 nights in Sep 2021

4/10 Poor

Jose Luis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The sheets had old stain, very poor conditions, not going back
Stayed 1 night in Sep 2021

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Amazing price. Delicious breakfast included.
Stayed 1 night in Sep 2021