Indoor pool

Reviews of Four Points by Sheraton Galerias Monterrey

3.5 out of 5
Four Points by Sheraton Galerias Monterrey
Ave Insurgentes 3961, Col. Vista Hermosa, Monterrey, NL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1007 reviews" "
Rating 8 - Good. 216 out of 1007 reviews" "
Rating 6 - Okay. 72 out of 1007 reviews" "
Rating 4 - Poor. 28 out of 1007 reviews" "
Rating 2 - Terrible. 26 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Javier Adrian

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The room I booked was different from the one they gave me, it is not soundproof, there was a lot of noise and when I mentioned it to the staff of this hotel, they did not offer an apology.
Stayed 1 night in Feb 2024

6/10 Okay

Abel

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lake the location very much and the breakfast also. The breakfast should start earlier, many flights at the airport leave at 9am.
Stayed 10 nights in Jan 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great.

10/10 Excellent

CARLA

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Clariza

Stayed 1 night in Jan 2024

10/10 Excellent

ALEJANDRO JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

LEOPOLDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything ok, great service, bathroom had no ventilation, and sink was almost fully clogged
Stayed 2 nights in Dec 2023

10/10 Excellent

Felipe

Stayed 4 nights in Dec 2023

10/10 Excellent

LUIS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
POSITIVES ASPECTS: EXCELLENT LOCATION. SHOPING MALL , HOSPITALS, AND TRANSPORTATION AVAILABLE. NEGATIVES ASPECTS: LIMITED PACKING SPACE CLOSE TO THE HOTEL. REST OF THE PARKING WRONG DISGN ON THE TURNS(TOO STRECHED) HIGH POSSIBLE ACCIDENTS. HOTEL IN REMODELING IN SOME FLOORS (WORKING NICE DURING DAY TIME)
Stayed 5 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Just the parking gate. Sometimes it does not work or maybe people forget their ticket.
Stayed 1 night in Dec 2023

10/10 Excellent

Piri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

ERNESTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicaciòn es excelente, pero Al NO haber ya el paso peatonal elevado que conectaba con Galerìas Monterrey, es complicado y riesgoso cruzar las avenidas y hay que hacerlo por medio de taxi, lo cual implica un gasto adicional cada vez que uno desea cruzar a Galerìas Mty. Gracias
Stayed 5 nights in Nov 2023

6/10 Okay

Luis

Business traveller
Disliked: Amenities, property conditions & facilities
Feels like an old hotel with modern hotel prices. Very well located though.
Stayed 3 nights in Oct 2023
Response from reservas on 31 Oct 2023
Gracias por visitarnos,los esperamos pronto! Saludos

10/10 Excellent

pedro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from reservas on 6 Sept 2023
Gracias por visitarnos, los esperamos pronto !

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for short visits. Lots of dinning options a few steps away Is not luxurious but is clean and well located.
Stayed 3 nights in Aug 2023
Response from reservas on 15 Aug 2023
Muchas gracias los esperamos pronto!

10/10 Excellent

DAVID

Stayed 1 night in Jul 2023
Response from reservas on 1 Aug 2023
Gracias por compartirnos sus comentarios de su experiencia con nosotros, Saludos,

10/10 Excellent

Louis

Stayed 3 nights in Jul 2023
Response from reservas on 26 Jul 2023
Gracias por haberse hospedado con nosotros.Saludos,

8/10 Good

Sylvia

Stayed 2 nights in Jul 2023
Response from reservas on 8 Aug 2023
Gracias por haberse hospedado con nosotros.los esperamos!

10/10 Excellent

Xochitl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente de parte del staff. Aparte muy conveniente en cuanto a restaurantes, Galerías en frente, y el hospital atrás
Stayed 3 nights in May 2023
Response from reservas on 1 Jun 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros, esperamos que su estadía haya sido más que agradable.los esperamos pronto!

8/10 Good

HECTOR, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Options to dine at walking distance. Crowded parking and nosy AC. Other than that they have an excellent breakfast!
Stayed 2 nights in May 2023
Response from reservas on 1 Jun 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros, esperamos que su estadía haya sido más que agradable.los esperamos pronto!

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2023
Response from reservas on 5 Jun 2023
Gracias por compartirnos su experencia de su estancia con nosotros.Esperamos que regrese con nosotros,Saludos,

4/10 Poor

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I didn’t like the A/C makes a lot of noise when it turn off/on
Stayed 1 night in Apr 2023
Response from reservas on 4 May 2023
Gracias por compartimos su expericia de su estancia con nosotros.Seguimos trabajando para brindarle un mejor servicioSaludos.

10/10 Excellent

Brenda Daniela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2023
Response from reservas on 4 May 2023
Gracias por compartimos su expericia de su estancia con nosotros.Saludos.

10/10 Excellent

Pablo, Ashburn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great nearby area with restaurants and shopping. Good place for business
Stayed 1 night in Apr 2023
Response from reservas on 27 Apr 2023
Gracias por compartirnos su experiencia de su estancia con nosotros.Los esperamos pronto!

10/10 Excellent

Sylvia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación, las camas son muy comodas, la habitación de excelente tamaño. El personal es muy amable. La alberca es muy pequeña. Algunas alfombras y sillones de areas comunes muy sucios.
Stayed 1 night in Apr 2023
Response from reservas on 14 Apr 2023
Muchas gracias por compartimos su experiencia de su estancia con nosotros.los esperamos pronto!

10/10 Excellent

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, cerca de Galerías Monterrey donde encuentras de todo. El hotel está en perfectas condiciones, mi habitacion perfecto tamaño, baño amplio, salita con tele.
Stayed 2 nights in Mar 2023
Response from reservas on 14 Apr 2023
Muchas gracias por compartimos su experiencia de su estancia con nosotros.los esperamos pronto!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se descompuso un elevador, y en el otro que estaba libre se hacía mucho tráfico. También nos tocó el hotel lleno y el desayuno lo redujeron. Fuera de esos 2 detalles. Todo lo demás estuvo bien
Stayed 2 nights in Mar 2023
Response from reservas on 21 Mar 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros,seguiremos trabajando para brindarle un mejor servicio.Saludos

10/10 Excellent

Juan Carlos

Stayed 1 night in Mar 2023
Response from reservas on 21 Mar 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros.Saludos , los esperamos pronto !

8/10 Good

jorge

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from reservas on 21 Mar 2023
Muchas gracias por compartirnos su experiencia de su estancia con nosotros.Saludos , los esperamos pronto !

10/10 Excellent

Araceli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Reservaciones on 14 Feb 2023
Gracias por haberse hospedado con nosotros.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel parking it's free, free WIFI, very clean Yes I would recommend to friends and family, you have a little plaza in the same hotel area and a Mall across the street.
Stayed 2 nights in Jan 2023
Response from reservaciones on 25 Jan 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros.los esperamos , saludos.

6/10 Okay

honorio

Travelled with family
Not staying here again.
The air conditioning system was noisy and the room had zero sound proof. Early Saturday morning moving or maintenance noises could be heard coming from the floor above mine. Only one bottle of water was provided for a room with two beds.
Stayed 2 nights in Jan 2023
Response from reservaciones on 25 Jan 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros , seguiremos trabajando para mejorar cada dia.Saludos,

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent during our stay. Me and my family enjoy the time off. We’ll stay here next time for sure.
Response from reservaciones on 25 Jan 2023
Muchas gracias por sus comentarios sobre su experiencia con nosotros.los esperamos , saludos.

10/10 Excellent

Alejandro

10/10 Excellent

Javier

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Carpet was a little dirty.
Response from reservaciones on 21 Dec 2022
Gracias por haberse hospedado con nosotros, esperamos verlo pronto!

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great to stay there
Stayed 2 nights in Dec 2022
Response from reservaciones on 21 Dec 2022
Gracias por haberse hospedado con nosotros, esperamos verlo pronto!

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Close to a good restaurants and entertainment places.
Stayed 1 night in Dec 2022
Response from reservaciones on 21 Dec 2022
Gracias por haberse hospedado con nosotros, esperamos verlo pronto!

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from reservaciones on 21 Dec 2022
Gracias por haberse hospedado con nosotros, esperamos verlo pronto!

8/10 Good

Rosangela

Stayed 1 night in Nov 2022

8/10 Good

Francisco, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool & Gym not open
Stayed 1 night in Aug 2022
Response from reservaciones on 24 Oct 2022
Muchas gracias por compartimos su experiencia en el hotel , esperamos verlo pronto .Saludos,

10/10 Excellent

Guadalupe, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

GRACE, san antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and service of this hotel
Stayed 2 nights in Sep 2022
Response from reservaciones on 24 Oct 2022
Muchas gracias por compartimos su experiencia en el hotel , esperamos verlo pronto .Saludos,

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Jul 2022

2/10 Terrible

roger

Stayed 2 nights in Jun 2022
Response from Reservaciones on 25 Jun 2022
Estimado Huésped, De antemano quisiéramos ofrecerle una disculpa ya que no logramos cumplir sus expectativas, estaremos trabajando para que este tipo de incidentes no vuelvan a presentarse y así ofrecerle un mejor servicio en el futuro. Esperamos su próxima estancia sea muy pronto. Saludos....