Bar (on property)

Reviews of Fiesta Inn Monterrey Valle

3.5 out of 5
Fiesta Inn Monterrey Valle
Avenida Lazaro Cardenas, 327 Oeste, Monterrey, San Pedro Garza García, NL

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1006 reviews" "
Rating 8 - Good. 276 out of 1006 reviews" "
Rating 6 - Okay. 129 out of 1006 reviews" "
Rating 4 - Poor. 76 out of 1006 reviews" "
Rating 2 - Terrible. 79 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Ana L

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
this hotel is horrible we didn’t stay we leave when we saw the conditions of the room, dirty, old and lack of maintenance.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

8/10 Good

Maria Angelica

Stayed 1 night in Nov 2023
Response from Gerente General on 4 Jan 2024
Gracias por su evaliación

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerente General on 4 Jan 2024
Gracias por su evaluación

8/10 Good

Rodolfo

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
is at a great location , lost of restaurants are near, the mall is also nearby , good place to stay at.
Stayed 3 nights in Nov 2023
Response from Gerente General on 4 Jan 2024
Gracias por su preferencia

4/10 Poor

Gloria

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel doesn't have enough parking for all guests, I had many issues to park my truck because hotel was at "full capacity" and the manager never gave me a solution. Hallways are dirty all the time; when I arrived I saw couple trays with food scraps and garbage and nobody came to clean it.. the trays remained there all the time from my arrival up to I left.. so disgusting!
Stayed 1 night in Nov 2023

6/10 Okay

JAVIER

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Gerente General on 4 Jan 2024
Gracias por su evaluación

2/10 Terrible

Javier, lima

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst service ever. Check in clerk has zero customer service skills (Not even heard the word “welcome”). The room wasn’t ready and still they gave it to us (Dirty areas, without towels and more details). Really a super bad experience. It’s considered VIP for Expedia?
Stayed 1 night in Sep 2023

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

6/10 Okay

RAMAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
nothing . Will never stay in any Fiesta Inn every again
Stayed 1 night in Sep 2023
Response from Gerente General on 12 Sept 2023
Gracias por su comentario, me gustaría saber que sucedió en su estancia para poder erradicarlo y mejorar en nuestro servicio.

10/10 Excellent

Verónica

Stayed 2 nights in Jul 2023
Response from Gerente General on 12 Sept 2023
Gracias por su calificación y preferencia

4/10 Poor

Jorge

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned properly, sometimes they only left one towel, not two, no water bottles, etc. The hotel carpet in the common areas looks terrible. Dirty, with large stains... Hotel location is great, but recently the hotel is very poorly managed.
Stayed 9 nights in Jul 2023
Response from Gerente General on 10 Aug 2023
Gracias por sus comentarios, lamento mucho la situación que comenta sobre su estancia, le ofrezco una disculpa y estaremos trabajando en mejorar estos puntos.espero nos de una nueva oportunidad en el futuro para hospedarse con nosotros

6/10 Okay

Juan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn and dirty
Outdated and very worn room and property, lots of tear and wear. Bathroom was moldy in ceiling and shower, room was not cleaned thoroughly enough, as soon as we walked into the the room I had to literally wipe down desk/vanity top that was sticky and had visible crumbs.
Stayed 4 nights in Jul 2023
Response from Gerente General on 10 Aug 2023
Estimado Sr Juan, Lamento mucho la situación que comenta en la habitación que le asignamos, le ofrezco una disculpa y le comento que hemos conversado con las camaristas para reforzar la importancia de la limpieza.

8/10 Good

Ruben

Business traveller
Disliked: Property conditions & facilities
Could be better hotel not great
Stayed 7 nights in Jul 2023
Response from Gerente General on 10 Aug 2023
Gracias por su comentario

10/10 Excellent

Aldo

Stayed 1 night in Jul 2023
Response from Gerente General on 10 Aug 2023
Muchas gracias por su preferencia y calificación.Lo esperamos pronto en esta su casa

4/10 Poor

jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry so call hotel
Sorry hotel , freaking expensive for what you get , dirty , old , sad almos like a prison cell , old ragggity towels , imagine one , just one pack of coffee , that was the last strw, you get more amenities from a hourly cheaters motel
Stayed 1 night in Jul 2023
Response from Gerente General on 4 Jul 2023
Dear guest,I am very sorry that your experience has not been good, I apologize for it and I assure you that we are taking action to improve our service

2/10 Terrible

ana

Stayed 1 night in Jun 2023
Response from Fiesta Inn Monterrey Valle on 29 Jun 2023
Buen día Srita. Ana, agradecemos su tiempo en responder esta encuesta y nos gustaria saber mas sobre su estancia para trabajar en nuestras áreas de oportunidad y tengan mejor experiencia en su estancia. Seguimos a sus órdenes. Saludos

4/10 Poor

William James

Stayed 1 night in Jun 2023
Response from Gerente General on 26 Jun 2023
Estimado Sr. James ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

2/10 Terrible

Aldo

Stayed 1 night in Jun 2023
Response from Gerente General on 26 Jun 2023
Estimado Sr. Aldo ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

4/10 Poor

SERVIACERO, LEON

Business traveller
Liked: Staff & service
Disliked: Cleanliness
No hubo limpieza de la habitación
Stayed 2 nights in May 2023
Response from Gerente General on 13 Jun 2023
Gracias por su comentario, reforzaremos esto que nos menciona

2/10 Terrible

Luis

Stayed 2 nights in May 2023
Response from Gerente General on 27 May 2023
Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

10/10 Excellent

EZEQUIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gerente General on 16 May 2023
Estimado Sr. Ezequiel,agradezco su visita y calificación, lo esperamos pronto en esta su casa.

6/10 Okay

Kathia

Stayed 1 night in May 2023
Response from Gerente General on 27 May 2023
Estimada Srita. Kathia,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

4/10 Poor

Gerardo

Business traveller
Liked: Cleanliness, staff & service, amenities
Took 30 minutes to check in
Stayed 1 night in May 2023
Response from Gerente General on 16 May 2023
Gracias por sus comentarios, estamos trabajando para agilizar nuestro proceso. saludos

10/10 Excellent

ANGEL, LEON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Apr 2023
Response from Gerente General on 25 Apr 2023
Estimado Sr. Ángel,Gracias por su calificación y preferencia.lo esperamos de nuevo en esta su casa.

6/10 Okay

Guillermo

Business traveller
Liked: Staff & service
Stayed 3 nights in Apr 2023
Response from Gerente General on 24 Apr 2023
Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

6/10 Okay

Erick A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Gerente General on 22 Mar 2023
Estimado Sr. Erick,Gracias por su calificación, esperamos verlo de nuevo en esta su casa.

2/10 Terrible

Monica, Ranching Palos Verdes

Stayed 1 night in Feb 2023
Response from Gerente General on 22 Mar 2023
Gracias por sus comentarios

2/10 Terrible

Carlos

Stayed 2 nights in Feb 2023
Response from Gerente General on 21 Feb 2023
Estimado Sr.Carlos,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

10/10 Excellent

SERVIACERO, LEON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Gerente General on 10 Mar 2023
Estimado huésped ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

2/10 Terrible

Sergio

Disliked: Amenities, property conditions & facilities
The heating did not work above 18C, there was only one towel in the room, the phone did not work either.
Stayed 1 night in Jan 2023
Response from Gerente General on 8 Feb 2023
Estimado Sr. Sergio ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

4/10 Poor

David Alfredo

Stayed 1 night in Jan 2023
Response from Gerente General on 14 Feb 2023
Estimado Sr. David ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

10/10 Excellent

Ezequiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

javier

Stayed 4 nights in Nov 2022

8/10 Good

Edgar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
cuarto lleno de polvo
Stayed 4 nights in Nov 2022
Response from Gerente General on 21 Feb 2023
Estimado Sr. Edgar ,Deseamos agradecerle su reciente estancia en Hotel Fiesta Inn Monterrey Valle así como el que haya tomado de su tiempo para hacernos saber su percepción de nuestro servicio.En espera de poder atenderle de nueva cuenta en un futuro cercano, quedamos de Ud.,Atentamente

10/10 Excellent

EZEQUIEL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Daniel Llamas - Gerente de Servicio al Huésped on 10 Jan 2023
Buen día Sr. Ezquiel,Gracias por su calificación.Lo esperamos en la próxima.Saludos.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Oct 2022
Response from Gerente General on 25 Oct 2022
Gracias por su preferencia

10/10 Excellent

EZEQUIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Gerente General on 25 Oct 2022
Gracias por su preferencia

6/10 Okay

LEONEL, AUSTIN

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Old building with very sketchy renovations. We got a room with no working A/C, a bubbled up fake laminated floor due to water leaking from the shower and a very strong moldy odor coming from the carpet. I went down to the front desk to complain and was told there was nothing they could do as they were sold out for the night. I then told the front desk person I would be requesting a refund through Expedia and go somewhere else. She then quickly offered another room which had none of these problems and was actually OK. Really strange tactics.
Stayed 1 night in Jul 2022
Response from Gerente General on 25 Oct 2022
Gracias por su reyroalimentación

4/10 Poor

Luis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like that my room was all dirty and took an hour just to give me another one.
Stayed 1 night in Sep 2022
Response from Gerente General on 25 Oct 2022
Gracias por sus comentarios

2/10 Terrible

Satoshi

Stayed 1 night in Sep 2022
Response from Gerente General on 25 Oct 2022
Gracias , me gustaría saber en que fallamos durante su estancia

4/10 Poor

SERVIACERO, LEON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Me asignaron la peor habitación del hotel, hiper chiquita, la puerta del baño estaba chueca y tiraba el agua por un costado porque no cerraba bien, la habitación tenia como basura de papel en el piso, el aire acondicionado hacía demasiado ruido (206). El servicio del comedor, los meseros tardaron media hora en darme hacerme mis facturas, uno les decía "gracias" y ellos no responden nada, les pregunto algo y contestan con tono poco cortes, como en tono de molestia. La comida (tacos de arrachera) tenía tres pedacitos de carne por taco, y dos de las tortillas estaban partidas, pedí tacos, no totopos con carne y el precio de 263 pesos es completamente de otro mundo vs el servicio y el platillo.
Stayed 1 night in Sep 2022
Response from Gerente General on 25 Oct 2022
Lamento mucho que esta experiencia no hay asido buena.le ofrezco una disculpa por ello, estamos trabajando con el staff para mejorar el servicio al cliente

8/10 Good

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities
Easy access to many restaurants and bars. Easy to move as its in a main street. Its clean althought it could use some maintenance.
Stayed 2 nights in Aug 2022
Response from Gerente General on 25 Oct 2022
Gracias por sus comentarios

2/10 Terrible

Andres

Stayed 1 night in Aug 2022
Response from Gerente General on 23 Aug 2022
Estimado Sr. Andrés,Gracias por su calificación y por su preferencia.Lo esperamos en su próxima visita a Monterrey.Saludos.

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with option to dine in. Starbucks coffee. Pool and foosball table free of charge. Clean rooms. Just no pool. Located in a good area
Stayed 1 night in Jul 2022

6/10 Okay

Jorge Eduardo Alvarez

Business traveller
Liked: Cleanliness
Hotel no muy caro, donde apenas se obtiene lo que se paga. No hay nada cerca a lo que se pueda llegar caminando. El bufete de desayunos es limitado. El ambiente del hotel en general es triste y sombrío.
Stayed 1 night in Jun 2022
Response from Gerente General on 15 Aug 2022
Estimado Sr. Jorge, Gracias por su calificación y por su preferencia. Lo esperamos en su próxima visita a Monterrey. Saludos.

6/10 Okay

David Alfredo

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Sucio
Es un hotel al que vamos muy seguido por trabajo. Pero en esta ocasión, la limpieza en las habitaciones fue pésima.
Stayed 2 nights in Aug 2022
Response from Gerente General on 11 Aug 2022
Estimado Sr. David Alfredo, Gracias por su calificación y por su preferencia. Lamento mucho que durante su estancia, hayamos tenido alguna falta de atención en la habitación que se le asignó. Le ofrezco una disculpa y le aseguro que trabajaremos en evitar que suceda de nuevo. Lo esperamos en su próxima visita a Monterrey. Saludos.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for the zone, clean,
Stayed 3 nights in Jul 2022
Response from Gerente General on 29 Jul 2022
Estimada Srita. Virginia; Gracias por su calificación y por su preferencia. Lo esperamos en su próxima visita a Monterrey. Saludos. Alfredo L

10/10 Excellent

Eduardo

Stayed 1 night in Jul 2022
Response from Gerente General on 22 Jul 2022
Estimado Sr. Eduardo, Gracias por su calificación y por su preferencia. Lo esperamos en su próxima visita a Monterrey. Saludos.