Had a pretty terrible stay. The first room did not have a working AC. Maintenance swapped it out and replacement also didn't work. After complaining several times, we got a new room. We asked to schedule a taxi for 4am and afternoon staff said that we had to tell night staff. At 330am, girl on staff said we were supposed to book the day before. She called someone in a private car (not taxi) that charged us 500 pesos for a 15 minute trip. For the price of the hotel, I was expecting much better service.