Outdoor pool

Reviews of Fiesta Inn Monterrey La Fe

3.5 out of 5
Fiesta Inn Monterrey La Fe
Carrera Miguel Aleman, KM 105, Colonia La Fe, San Nicolas de los Garza, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 809 reviews" "
Rating 8 - Good. 223 out of 809 reviews" "
Rating 6 - Okay. 93 out of 809 reviews" "
Rating 4 - Poor. 42 out of 809 reviews" "
Rating 2 - Terrible. 32 out of 809 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Camilo

Travelled with partner
Liked: Cleanliness, staff & service
Es una propiedad que se le nota claramente el paso de los años (en las habitaciones principalmente). Su sistema de AC es extremadamente antiguo. El servicio es bueno dentro del promedio pero nada que destacar. Algo que vale la pena mencionar es su buena ubicación cerca a una plaza comercial.
Stayed 2 nights in Feb 2024
Response from Gerente General on 16 Feb 2024
Le agradezco el tiempo invertido en contestar la encuesta, su retroalimentación es importante para nosotros, ya que es una herramienta que nos permite mejorar, Me despido reiterándole mi compromiso de servicio.

4/10 Poor

Torres huerta Hilda

Stayed 2 nights in Feb 2024
Response from Gerente del servicio al huésped on 21 Mar 2024
Buen día Srta. Torres,Agradezco mucho el tiempo que se ha tomado en responder esta encuesta de salida para nosotros sus comentarios son muy valiosos y lamento mucho que su experiencia no haya sido placentera, esperemos nos de la oportunidad de recibirla nuevamente y mejorar su experiencia.

6/10 Okay

Ernesto

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Is to old property Everything is not good condition
Stayed 3 nights in Jan 2024
Response from Gerente de servicio al huésped on 21 Jan 2024
Buen día ErnestoAgradezco mucho el tiempo que te has tomado en responder esta encuesta, para nosotros tus comentarios son muy valiosos y lamentamos mucho los inconvenientes que te hicimos pasar y ten por seguro que reforzaremos con nuestra área de mantenimiento todos los detalles que mencionas y no nos vuelva pasar, esperamos verte muy pronto en esta tu segunda casa.Saludos

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gerente General on 12 Jan 2024
Muchas gracias por hospedarse con nosotros, la esperamos pronto nuevamente.

10/10 Excellent

Fabian

Stayed 1 night in Dec 2023
Response from Gerente de servicio al huésped on 21 Jan 2024
Buen día Fabian,Agradezco mucho el tiempo que te has tomado en responder esta encuesta, para nosotros tus comentarios son muy valiosos y nos alegra saber que tu estancia fue de tu agrado, esperamos verte muy pronto en esta tu segunda casa.Saludos

10/10 Excellent

Perla, Tacoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast a lot of options
Stayed 2 nights in Dec 2023
Response from Gerente de servicio al huésped on 29 Dec 2023
Srta. González,Agradezco mucho se haya tomado el tiempo en responder esta encuesta de salida para nosotros sus comentarios son muy valiosos y nos agrada saber que su estancia fue placentera.Saludos

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at hotel, customer service was its best. Downfall was traffic at intersection was HORRIBLE.
Stayed 1 night in Dec 2023
Response from Gerente General on 6 Feb 2024
Thank you for the time invested in answering the survey, your feedback is important to us, I say goodbye reiterating my commitment to service.

8/10 Good

Ely

Travelled with family
Liked: Amenities
It was good
Stayed 2 nights in Dec 2023
Response from Gerente de servicio al huésped on 28 Dec 2023
Estimada ElyAgradezco mucho el tiempo que se ha tomado en responder esta encuesta de salida, para nosotros sus comentarios son muy importantes y nos agrada saber que su estancia fue muy placentera, esperamos verlo muy pronto en esta su segunda casa.

6/10 Okay

GUSTAVO

Liked: Cleanliness
Disliked: Property conditions & facilities
Traffic there is horrible, the hotel hasn't been updated in 20 years. I know i stayed there 20 years ago and room fridge taken out.
Stayed 6 nights in Dec 2023
Response from GSH on 25 Dec 2023
Sr. GustavoAgradezco mucho el tiempo que se ha tomado en responder esta encuesta de salida, para nosotros sus comentarios son muy importantes le aseguro que daremos seguimiento puntual a los temas que usted nos comenta y esperamos nos de una oportunidad de recibirlo nuevamente para ofrecerle el servicio de calidad que nos distingue.Saludos

10/10 Excellent

Miguel, Reynosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gerente General on 28 Nov 2023
Muchas gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

4/10 Poor

Enrique

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom cleanless was terrible the soap containers were in bad condition, other peopole hair was found on the shower. the door was poor painted and with oxid on the metal parts. no towels for hands, the heat from the A/C smell very bad.
Stayed 2 nights in Oct 2023
Response from Gerente de servicio al huesped on 6 Nov 2023
Sr Neri,Agradecemos mucho el tiempo que se ha tomado en responder esta encuesta, para nosotros sus comentarios son muy importantes y reforzaremos con nuestra área de mantenimiento estos puntos importantes que nos hace mención y revolverlos a la brevedad, lamentamos que su percepción de la estancia haya sido esta, espero nos de una nueva oportunidad de visitarnos le aseguro que estaré atento a sus requerimientos.Saludos

8/10 Good

Lorena

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room seemed clean but the next morning, my husband moved the bed covers and found a few hair strands but they weren't my hair color. Means whomever cleaned the room didn’t change the sheets.
Stayed 1 night in Oct 2023
Response from Gerente General on 23 Oct 2023
thank you for the time invested in responding to the survey, your feedback is important to us, as it is a tool that allows us to improve, I apologize for the inconveniences you had,Sincerely

6/10 Okay

Miguel

Stayed 2 nights in Oct 2023
Response from Gerente de servicio al huésped. on 6 Nov 2023
Sr Hurtado,Agradezco mucho el tiempo que se ha tomado en responder esta encuesta de salida, para nosotros su opinión es lo mas importante le aseguro que seguiremos trabajando para seguir ofreciéndole el servicio de calidad que se merece. Espero verlo muy pronto en esta su segunda casa.Saludos

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I did not receive any VIP treats. The room was running down. the floor was missing some tile pieces. they gave a 2 bed room and I made reservation for a king bed. the shower curtain does not cover the shower and the water was spilled all over
Stayed 2 nights in Sep 2023
Response from Gerente General on 20 Sept 2023
I apologize for the inconvenience you had, I will surely follow up on each of the issues in a timely manner to reinforce training and supervision in the areas.Reiterating my commitment to service.

6/10 Okay

Sebastian

Liked: Staff & service
👍👌
Stayed 2 nights in Aug 2023
Response from Gerente General on 31 Aug 2023
Muchas gracias por contestar la encuesta, lo esperamos pronto nuevamente.

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean place
Stayed 1 night in Aug 2023
Response from Gerente General on 23 Aug 2023
Thank you for the time invested in answering the survey, your feedback is important to us, I say goodbye reiterating my commitment to service.

10/10 Excellent

Juan, Mission

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great location. Where is shopping like three minute walk
Stayed 1 night in Aug 2023
Response from Gerente General on 17 Aug 2023
Thank you for the time invested in responding to the survey, your feedback is important to us

2/10 Terrible

Judy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had a pretty terrible stay. The first room did not have a working AC. Maintenance swapped it out and replacement also didn't work. After complaining several times, we got a new room. We asked to schedule a taxi for 4am and afternoon staff said that we had to tell night staff. At 330am, girl on staff said we were supposed to book the day before. She called someone in a private car (not taxi) that charged us 500 pesos for a 15 minute trip. For the price of the hotel, I was expecting much better service.
Response from Gerente General on 21 Jul 2023
Tank you for the time invested in responding to the survey, your feedback is important to us, I apologize for the inconveniences you had, I say goodbye reaffirming my commitment with the service.

10/10 Excellent

Gilberto

Stayed 1 night in Jun 2023
Response from Gerente General on 13 Jul 2023
Muchas gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

6/10 Okay

Kevin

Travelled with partner
Disliked: Property conditions & facilities
basic hotel in a good location. Room didn't have the standard tea/coffee facilities, had 1 small bottle of water and not much else. There was no information pack with room service menus or anything like that. No Ice machine, you had to order ice over the phone. A/c was good, bed comfortable & good sized tv. Wifi was sporadic.
Stayed 8 nights in May 2023
Response from Gerente General on 29 May 2023
Thank you for the time invested in responding to the survey, your feedback is important to us, I apologize for the inconveniences you had, I say goodbye reaffirming my commitment with the service.

10/10 Excellent

Juan, Mission

Business traveller
Liked: Cleanliness, staff & service
Excelente servicio
Stayed 2 nights in May 2023
Response from Gerente General on 24 May 2023
Muchas gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023
Response from Gerente General on 12 May 2023
Muchas gracias por hospedarse con nosotros lo esperamos pronto nuevamente.

2/10 Terrible

Veronica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place to stay. Floors are dirty and cracked. Restroom was also dirty and moldy.
Stayed 5 nights in Mar 2023
Response from Gerente General on 25 Mar 2023
Thank you for the time invested in responding to the survey, your feedback is important to us, as it is a tool that allows us to improve, I apologize for the inconveniences you had,

2/10 Terrible

IN HO, Newnan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
In the restroom, very bad smell
Stayed 7 nights in Mar 2023
Response from Gerente General on 21 Mar 2023
Thank you for the time invested in responding to the survey, your feedback is important to us, as it is a tool that allows us to improve, I apologize for the inconveniences you had,

8/10 Good

Luis

Stayed 1 night in Mar 2023
Response from Gerente General on 1 Apr 2023
Muchas gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service
The hotel looks nice (in photos) but is very outdated. Furniture is old. The lights (lamps) not very accesible . The room smell too much to mold. I would definitly not stay again at this property
Stayed 1 night in Mar 2023
Response from Gerente General on 9 Mar 2023
Thank you for the time invested in responding to the survey, your feedback is important to us, as it is a tool that allows us to improve, I apologize for the inconveniences you had.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Overall exellent for the price. Next to Plaza Paseo La Fe. Close to airport.
Stayed 2 nights in Jan 2023
Response from Gerente General on 31 Jan 2023
Thank you for the time invested in answering the survey, your feedback is important to us, I say goodbye reiterating my commitment to service.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Servicio
Stayed 3 nights in Jan 2023
Response from Gerente General on 23 Jan 2023
Muchas gracias por hospedarse con nosotros, esperamos su pronto regreso.

8/10 Good

Dario

Stayed 1 night in Nov 2022
Response from Gerente General on 7 Dec 2022
Muchas gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

2/10 Terrible

Tomas

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Gerente General on 25 Oct 2022
Le agradezco el tiempo invertido en contestar la encuesta, su retroalimentación es importante para nosotros, ya que es una herramienta que nos permite mejorar, Me despido reiterándole mi compromiso de servicio.

10/10 Excellent

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent location. The mall is a 4 minute walk away from the property. The staff was really nice and helpful.
Stayed 2 nights in Oct 2022
Response from Gerente General on 10 Oct 2022
Thank you for the time invested in answering the survey, your feedback is important to us, I say goodbye reiterating my commitment to service.Best regards

8/10 Good

Armando

Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 2 nights in Sep 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, breakfast buffet was a little pricey but very delicious.
Stayed 1 night in Sep 2022
Response from Gerente General on 6 Sept 2022
Thank you for the time invested in answering the survey, your feedback is important to us, I say goodbye reiterating my commitment to service.Best regards

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Gerente General on 11 Aug 2022
Gracias por hospedarse con nosotros, lo esperamos pronto nuevamente

8/10 Good

Stephanie

Stayed 4 nights in Jul 2022
Response from Gerente General on 22 Jul 2022
Gracias por hospedarse con nosotros, la esperamos pronto nuevamente.

8/10 Good

Gerardo

Stayed 3 nights in Jul 2022

8/10 Good

Stephanie Denisse

Stayed 9 nights in Jun 2022
Response from Gerente General on 30 Jun 2022
Muchas gracias por contestar la encuesta ya que es muy valiosos conocer sobre su experiencia, la esperamos pronto nuevamente.

10/10 Excellent

SORAYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient for me
Stayed 1 night in Jun 2022
Response from Gerente General on 30 Jun 2022
It is a pleasure to serve you.

10/10 Excellent

Ulises Orlando

Stayed 1 night in Jun 2022
Response from Gerente General on 30 Jun 2022
Gracias por hospedarse con nosotros, lo esperamos pronto nuevamente.

10/10 Excellent

Arely

Stayed 1 night in Jun 2022

6/10 Okay

ANA PAULINA

Travelled with family
Liked: Staff & service
Disliked: Amenities
amenities low quality the floor, lamps, A/C, bathtub has to be renovated.
Stayed 2 nights in May 2022
Response from Gerente General on 30 Jun 2022
Thank you for the time invested in responding to the survey, your feedback is important to us, I apologize for the inconveniences you had, I say goodbye reaffirming my commitment with the service.

4/10 Poor

Andres

Stayed 1 night in May 2022
Response from 1 on 24 May 2022
Estimado Sr. Andrés: En nombre del Hotel Fiesta Inn Monterrey La Fe le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Muchas gracias por haberse tomado el tiempo de compartirnos su experiencia su retroalimentación y comentarios son muy importantes para nosotros. En este sentido, lamento mucho ver que en esta ocasión su estancia no cumplió con sus expectativas. Su comodidad es lo más importante para nosotros. Nos gustaría nos pudiera dar nuevamente la oportunidad de tenerlo por nuestro Hotel en su próxima visita a Monterrey Reitero mi compromiso de servicio, Gerente General

10/10 Excellent

Michel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2022
Response from 1 on 24 Mar 2022
Buen Día Gracias por sus comentarios, estaremos compartiendo sus calificaciones al personal del Hotel, Los esperamos pronto Michel

10/10 Excellent

Floraima

Stayed 3 nights in Mar 2022

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
un hotel muy comodo y bonito, justo alado de paseo la fe, lo único es que ha falta que agreguen micro y una secadora de cabello
Stayed 2 nights in Jan 2022
Response from 2 on 24 Mar 2022
Buen Día Gracias por sus comentarios, estaremos compartiendo sus calificaciones al personal del Hotel, la invitamos nuevamente a hospedarse con nosotros y seleccionar las habitaciones tipo LOFT que cuentan con microondas y frigobar. La esperamos pronto Srta. Cecilia

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
The air conditioning was not great, it stopped working and we had to get maintenance in twice in 24 hours. However, the staff quickly attended to the situation and sent maintenance up when asked.
Stayed 1 night in Dec 2021

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 1 on 24 Mar 2022
Buen Día Gracias por sus comentarios, estaremos compartiendo sus calificaciones al personal del Hotel, Lo esperamos pronto Sr. Jose

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
I’ve stayed at Fiest La Fe a couple of times. Comfortable but showing its age now. Very convenient to Plaza and transport.
Stayed 3 nights in Dec 2021

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien .
Stayed 1 night in Dec 2021
Response from 1 on 18 Apr 2022
Hotel Fiesta Inn Monterrey le agradece sus comentarios. Gracias por compartirnos su experiencia al hospedarse con nosotros. Siempre es un gusto atenderle y nos llena de gran satisfacción saber que su estancia fue placentera. Esperamos tenerlo nuevamente con nosotros en su próxima visita, para seguir con sintiéndolo como Usted lo merece.