Interior detail

Reviews of Best Western Centro Monterrey

2.5 out of 5
Best Western Centro Monterrey
Benito Juarez Avenue # 359 North, Downtown Area, Monterrey, NL

Reviews

7.6

Good

Rating 10 - Excellent. 237 out of 791 reviews" "
Rating 8 - Good. 286 out of 791 reviews" "
Rating 6 - Okay. 164 out of 791 reviews" "
Rating 4 - Poor. 59 out of 791 reviews" "
Rating 2 - Terrible. 45 out of 791 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Isidro

Business traveller
Disliked: Staff & service, amenities
Toallas incompletas, no hay teléfono en la habitación, mucho ruido, Baja presión de agua en regadera
Stayed 2 nights in Feb 2024
Response from PG on 28 Feb 2024
Buen día Sr. Isidro,Antes que nada agradecemos el tiempo otorgado en el llenado de nuestra encuesta, valoramos su evaluación.De parte de todo nuestro equipo, le pido disculpas por no haber superado sus expectativas. Su satisfacción es importante para nosotros por tal motivo utilizaremos sus comentarios y opiniones para realizar mejoras en las areas de oportunidad que nos puntualiza.Esperamos que en su próximo viaje a la ciudad de Monterrey nos de un voto de confianza y podamos atenderle como se debe.Si hay algo mas en que pueda apoyarle con gusto no dude en marcar al teléfono 8181-254700Atentamente,Pedro Galindo Bernal.Gerente generalBest Western CentroTel. 8181-254700

10/10 Excellent

Santiago

Stayed 1 night in Dec 2023

2/10 Terrible

Drew

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was fine but the Ac until didn’t really work and it made a noise all night long. We had to leave a day earlier because we couldn’t stand it anymore.
Stayed 2 nights in Oct 2023
Response from Jesee Vázquez on 26 Dec 2023
Buen día Sr. Drew, Antes que nada agradecemos el tiempo otorgado en el llenado de nuestra encuesta, valoramos su evaluación.De parte de todo nuestro equipo, le pido disculpas por no haber superado sus expectativas. Su satisfacción es importante para nosotros por tal motivo utilizaremos sus comentarios y opiniones para realizar mejoras en las areas de oportunidad que nos puntualiza.Esperamos que en su próximo viaje a la ciudad de Monterrey nos de un voto de confianza y podamos atenderle como se debe.Si hay algo mas en que pueda apoyarle con gusto no dude en marcar al teléfono 8181-254700Atentamente,Pedro Galindo Bernal.Gerente generalBest Western CentroTel. 8181-254700

2/10 Terrible

Jeronima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property had bedbugs.
Stayed 3 nights in Oct 2023

4/10 Poor

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff great, extremely old/poor facility
Firstly the staff are super friendly and helpful, however the hotel has three major flaws; 1) the air-conditioning is old and as loud as a jet engine, so you can't hear anything or or make calls while it is on, 2) the worst quality/speed internet I've every experienced, you basically sign into a hotspot and it's unsecure, and it drops off and you will end up trying to sign in 100 times a day, again no streaming or video calls, 3) it is listed as having a gym but every single piece of equipment is from the dump/trash and broken and doesn't work. The only thing in the gym not broken were four solatary dumbbells.
Stayed 8 nights in Sep 2023

10/10 Excellent

Jose Antonio Gonzalez

Stayed 1 night in Feb 2023

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent employees
Very helpful staff. The restaurant, front desk, and clening employees are always willing to help and make you feel welcomed.
Stayed 2 nights in Jan 2023

8/10 Good

Daryl, Laredo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
great central location for ubering. close to barrio antiguo but not too close. great market shopping all around. parking a bit tight with a half ton truck. seemed perfectly safe. food options very limited, yogurt and bread, but a full menu is available n cheap. beds were ok, probably shouldve asked for more pillows.
Stayed 3 nights in Nov 2022

10/10 Excellent

Daniel

Good stay. Nice place. Good price
Stayed 2 nights in Oct 2022

8/10 Good

RENE

Liked: Staff & service, amenities, property conditions & facilities
Todo bien. General
Stayed 1 night in Oct 2022

6/10 Okay

Blanca, ROSHARON

Travelled with family
Liked: Cleanliness, staff & service
very clean but, no soap and towels no phone not some lights
Stayed 2 nights in May 2022

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Our stay was real good. The hotel was very clean and the employees were very attentive. The hotel was very close to the Macroplaza. We walked back and forth without any issues. The hotel counts with free parking space and continental breakfast.
Stayed 2 nights in Jan 2022

10/10 Excellent

Ana Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from BWCentro on 25 Jun 2021
Buen día Srita. Ana Victoria, Agradecemos el tiempo otorgado en el llanado de nuestra encuesta, su evaluación es muy importante para nosotros. Fue un placer atenderla.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from BWCentro on 8 May 2021
Buen día Sr. Esteban, Antes que nada queremos agradecer el tiempo otorgado en el llenado de nuestra encuesta, sus comentarios y evaluacion son muy importantes para nosotros. Fue un gusto atenderlo. Jeseeca I. Vázquez M. Best Western Centro

10/10 Excellent

Nelson

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Beautiful BW
All was great just no shower curtain
Stayed 1 night in Nov 2020

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good stay..nice and confortable hotel room
Stayed 3 nights in Jul 2020

8/10 Good

XAVIER

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Love Monterrey
Greta Stay
Stayed 1 night in Jun 2020

8/10 Good

XAVIER

Travelled with group
Liked: Staff & service
Nice hotel
Excellent location
Stayed 1 night in Jun 2020

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Mudit, Dallas

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Not much I can think of bed was made up and making sound ACs were broken and continental breakfast means yogurt, fruits and cookie that's it
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good option at affordable price
The place was really clean and nice, the service was really good and people that works there were very courteous and kind. What I did not like was the parking lot was kind of small for a SUV truck, and the breakfast is not a buffet and the portion was really small, you have to choose between a very small piece of bread or a very small portion of fruit Overall it was good and definitely I would stay again or recommend it to friends
Stayed 1 night in Aug 2019

10/10 Excellent

Lupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and pillows. Won't find something better for the price.
Stayed 2 nights in Aug 2019

10/10 Excellent

Jane, Monterrey NL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows. Clean bathroom and room. Not enough light in the vanity/closet area.
Stayed 1 night in Jun 2019

6/10 Okay

Sam

Disliked: Staff & service, property conditions & facilities, room comfort
Business trip
Bad service from restaurant staff
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

maria s.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7+
it served its purpose.
Stayed 1 night in Apr 2019

10/10 Excellent

milagros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Thomas

Breakfast was stingy....location a bit far from the center..but taxi is cheap....
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for the location
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from - on 7 Aug 2018
Gracias por su opinión :) Atte. Miguel A. De León

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2018

8/10 Good

Deisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy sucio!! Muy descuidado y viejo!!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I loved everything about this hotel, the only thing missing to make it perfect...would be a pool...lol

8/10 Good

Jacqueline

Liked: Staff & service, room comfort
Awesome staff
Arrived at 3am. Check in is till 3pm. We arrived too early! But,the front desk employee called all other Best Westerns to try to find us a place to rest for few hours. We left to explore town. Returned at 11am and were given a room. 4 hours before check in. Front desk staff at all shifts were awesome. The immediate blocks around the hotel are not safe to be out and about. One day we were about to go get dinner at about 8pm. The frobt desk employee had a driver take us to where we needed to go so we wiuld not walk. The driver, Efrian, took us to a restaurant and to a bakery to grab dessert. Not onmy did he take us, but he went for us 2 hours later when we were ready to head back to hotel. Rooms are ok, nothing special. Location is not the best but not too bad. Conti ental breakfast is only fruit and coffee. What made this stay awesome was the staff! Mercado Juarez is 2 blocks. Recommend Los Frijoles Restaurant 2 blocks behind hotel.
Stayed 4 nights in Mar 2018

4/10 Poor

N, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rates.
It was a nice stay, staff were great and room was recently remodeled.
Stayed 3 nights in Jan 2018

2/10 Terrible

Joaquin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Spencer, San Diego

Liked: Staff & service
Downtown Hotel close to mercados
If you are looking for a budget hotel, look no further. This hotel is located in the downtown area. The area is not the cleanest nor nicest. During the day, from 10am-6pm, it is full of people and sometimes it is hard to walk around on the sidewalk. It seems everyone closes at about 8pm, and the streets soon become deserted. Later than that, it's almost creepy because there are few people, if any on some of the streets. Nothing happened to me, but I tried to avoid outside at dark, and when I did leave, I just went to the 7-11 which is 2 blocks away, and just kept aware of who's around. The hotel itself is alright, it's clean, the staff is fine. The room was alright...but the fixtures are old and well, hard to use. They provide shampoo and soap only. There's a safe, but mine did not work. There's a mini-fridge. The bed was semi-comfortable, but the pillows are too soft. There's a window, but it's not a blackout curtain so light will come through. There's about 50 channels on the tv, a few English. There is a free breakfast, but I didn't try it, since it was I think it was a plate of fruit, a piece of bread and a drink...that's it and it's not buffet style. There's a restaurant that shares this space so the public can enter as well.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one
Not bad for some days Í just stay a couple of nights
Stayed 2 nights in Sep 2017

8/10 Good

Gerardo

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2017

10/10 Excellent

Brenda, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monterrey Mexico
We had a great time in beautiful Monterrey Mexico! We enjoyed the beautiful views of all the mountains; we ate the most succulent cabrito; we shopped; we visited the museums, and we took a lovely boat ride through the park.
Stayed 2 nights in Jul 2017

8/10 Good

bienvenido, san antonio, texas

Liked: Staff & service, room comfort
right hotel, wrong location
i wanted tostay at bw at madero street but my reservation was made for the bw at benito juarez street .
Stayed 2 nights in May 2017

8/10 Good

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017