Ratings based on 1,438 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

It ain't a cheap hotel but certainly felt like one

Posted 24-Jul-2014
At first glance it was great until our room started to have strings of problems. Fan motor exploded leaving dust all over the bathroom floor. Bath tub stopper was frozen shut. Left in the morning and returned around 4:00 pm to find our room hasn't been cleaned. Called front desk and they said maids saw do not disturb sign on the door. They are liars. I checked before leaving. After I brought this all up, they just said "sorry for your troubles". We stayed there for two nights and they didn't move us to a room that didn't have a problem. The vent was fixed but they didn't clean out the vent so every time with used the bathroom fan, dust blew out. It was discussing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Best location in Monterey

Posted 15-Jul-2014
Pros: the staff are very helpful, the rooms are nice, not totally updated, but really nice
Cons: we experienced a few little issues that are relatively petty, but the toilet was wobbly (just needs to be resealed at the base), one light wasn't work
Location: close to everything
This hotel is in the perfect location to enjoy everything Monterey has to offer, just a few feet from the pier, less than a mile walk to Cannery Row and the Aquarium, one block up is more restaurants and shops that you can hope for. The pool and hot tub are awesome, open until 10:00 PM.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Cruz,CA

Perfect Getaway

Posted 13-Jul-2014
Pros: All of it. The spa, the room, Jacks were all great.
Cons: The doors are heavy and make a bunch of noise when they slam shut.
Location: The location was great. I walked along the wharf, shopped at the clothing stores outside the hotel, and had coffee at the café.
I needed some time away from home and I wanted some place nice. This Hotel/Spa was perfect. I got a massage, spent some quiet time in my room, and had a wonderful dinner at Jack's. It really could not have been better. Every member of the staff I connected with were friendly and attentive. I can't wait to go back again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyable

Posted 11-Jul-2014
Staff friendly. Clean rooms. Nice pool and jacuzzi.
3 out of 5
by A verified traveller from New York

No air condition on the rooms!!!

Posted 09-Jul-2014
We found theres no air condition, and when we call they said: "we are a certified LEED hotel, who cares about the conservation" That's not sincere answer. They should tell that on check in.
1 out of 5
by A verified traveller from Calif

Hotel full of dogs. Barking all night. NO Sleep

Posted 08-Jul-2014
Pros: restaurants,
Cons: no pet policy
Location: great location
Complained about dogs barking was told in furture to ask for a room not near dogs? Staff rude. rooms smelled of perfume to hide dog oodors. will never go back.'been going there 25 years
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jul-2014
The hotel is conveniently located near downtown Monterey and has friendly staff. The brunch was wonderful.
3 out of 5
by A verified traveller

No air conditioning

Posted 07-Jul-2014
Most of the rooms do not have air conditioning. I had to call and make a fuss to get moved to one of the rooms that had a/c.
5 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

Beautiful hotel & close to everything

Posted 06-Jul-2014
Pros: Location, hotel & lobby beautiful and spaciousness of room.
Cons: view of garden requested room. Coffee water available in lobby with a breakfast cafe in addtion to restaurants although outside around perimeter
Location: Excelloent downtown choices. Walk to Fishermans Wharf, Bike to Cannery Row but away from those crowds. Drive to Carmel and 17 mile drive.
We weren't in our hotel alot to use amenities but restaurant and surrounding area had everything. Loved how the outisde of hotel was laid out and kind of blended into the surrounding area with shops etc.
2 out of 5
by A verified traveller

noisy

Posted 05-Jul-2014
my room was beside a busy street. a rare experience where u cannot sleep well on your room due to vehicle sound. i just think that i was very disappointed since i did not paid a cheap price for that room. for $200/nt its just not right. plus there was no aircondition. my kids were so uncomfortable