Morning Starr Inn/Motel 6 Posted 07-Sep-2014 on Hotels.com
It would have been nice to be notified about the name/ownership change before we left. We spent a 1/2 hour looking for the Morning Starr Inn, you, you cannot see the address coming from the north. We finally find Motel 6 and get to our room, the room is extremely musty smell and was very rundown. That was just the beginning, we had our granddaughters 3 & 1, there was.remote for the TV. It was like unloading the car and herding cats, to keep them in the room. The beds are old and hard, the safe didn't work, the promised coffee pot was no where to be found. Oh, no longer offered as for the continental breakfast, sorry no longer available. The second day of a two night stay we take our granddaughters to Dennis the Menace Park (love that place) qe get back and the lock has been changed. My 3 year old granddaughtr because we can't into the place ahe calls home. I go to the office to get me keys replaced and there is a couple with reservations check-in and only $60 a night and we paid $85 a night to add insult to injury. The worst pace I have atayed at in a very long time!
Comment from Hotel Management
22-Nov-2014 by Sweety Mistry, Hotel Management
Dear Customer: Thank you for taking the time to tell us about your experience at the Motel 6 - Monterey. Your feedback is very important to us. At Motel 6, we strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Sincerely, Sweety Mistry General Manager Motel 6 Monterey 8313756002