Ratings based on 1,943 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom NY

Pictures are VERY deceiving!

Posted 24-May-2015
The building next door looks like something out of a horror movie & that's central to every view in the hotel. Unfriendly staff that charges for every little thing without exception. VERY tired & worn hotel. Horrible smelling rooms covered up by super strong cleaning agent smell...eyes watering!!! HORRIBLE experience!!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa

Great resort

Posted 12-May-2015
Pros: Everything
Cons: Can't think of any
Location: Location is very good, right on Cannery Row, easy access to highway to get around
Great staff, very professional, excellent location, really great views especially from spa and workout facility
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel for stopover on highway1

Posted 09-May-2015
Nice hotel with lovely view of bay. Schooners restaurant was lovely. Highly recommend this hotel for a couple of nights.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2015
Good location. Close to the aquarium. Didn't get to use the complementary spa as it closes at 8:30-9:00.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Mexico

Lovely, classic hotel in Monterey

Posted 07-May-2015
Pros: The gracious hospitality of the entire experience. We always appreciate having a small refrigerator in the room.
This hotel is lovely! Plenty of classy amenities...the staff is remarkably attentive and gracious. A lovely lobby area with wonderful niches to sit and read while looking out on the water. The room was well appointed with lovely beddings, plenty of towels & linens, real coffee cups, wine glasses...all the nicer things that are getting left out of even the top hotels these days. We loved sitting on our balcony with morning coffee and an evening glass of wine in the bathrobes provided by the hotel. The beds were amazingly comfortable. It was a lovely stay. Great spot for a couple.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

A somewhat pricey but excellent hotel

Posted 06-May-2015
Pros: The Spa was excellent
The hotel is centrally located near the Monterey Bay Aquarium and the downtown area. It is clean, up to date and has a very helpful and friendly staff. I would definitely recommend this hotel to anyway planning a stay in the area.
2 out of 5
by A verified travellerfrom california

So so

Posted 20-Apr-2015
Well I reserved a balcony view inland and my view was of a bunch of deck chairs...very unhappy about my stay Was not worth what I paid for and if I could get some of that back it would make my day even better.... Very upset we couldn't have our own private balcony but had to share with others
3 out of 5
by A verified travellerfrom California

Typical expensive Monterey hotel

Posted 20-Apr-2015
Pros: Location, staff.
Cons: Noise control, better communication between staff when seating guests.
Room was nice, but just a standard room. Bed was firm and comfortable. Lots of outside noise and facility machinery noise (never figured out where the mechanical noise was coming from). We were bumped from outside terrace dining by a overly eager restaurant manager (poor communication with the podium attendant). Valet parking staff was very friendly and efficient. In fact, all of the staff were very friendly and well trained.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Another great stay

Posted 15-Apr-2015
Once again, a wonderful stay - great location, excellent staff, a nice added bonus of Friday night wine and cheese.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Knoxville, TN

first time to california

Posted 10-Apr-2015
Cons: it was a bit annoying getting to our room we were on the other side and we could only access through the main room.
We spent one night. Hotel was great. Hotel restaurant was expensive but also great. The fire pit was pretty cool. The downtown was not very happening but it was a short walk away. I stayed here with my two kids and husband and they had a great time here. I would stay here again.