Standard Room, 1 Queen Bed, Fireplace (Kyoto) | Premium bedding, down duvets, memory-foam beds, individually decorated

Reviews of Inn at Depot Hill

4 out of 5
Inn at Depot Hill
250 Monterey Ave, Capitola, CA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 534 out of 652 reviews" "
Rating 8 - Good. 89 out of 652 reviews" "
Rating 6 - Okay. 18 out of 652 reviews" "
Rating 4 - Poor. 5 out of 652 reviews" "
Rating 2 - Terrible. 6 out of 652 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Joseph, Scotts Valley

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It’s gone downhill over the years and doesn’t have the same charm as before or value for what you pay for the rooms. It went from Port and Truffles, to chips and cookies, to nothing being left in the common area after our latest stay. We used to look forward to the breakfasts but ours was a half hour late and it’s the first time I’ve had to use a knife to cut up a Eggs Benedict because the English muffin was way overdone. We also weren’t a fan of the external camera outside with a view of the patio area around the hot tub. It just felt really creepy like you were likely being watched or recorded. We used to be created warmly by Sagar when we arrived but the lady on duty was just matter of fact about things and not particularly helpful on the parking situation. We will most likely go back to Carmel as we stayed there earlier and had a better experience.
Stayed 1 night in Feb 2024
Response from Sagar on 27 Feb 2024
Hello Joseph, So sorry to hear about your experience at our Inn. We apologize for the breakfast timing mishaps as well as not having the chips and cookies available for you. We are working on restructuring that portion of the customer experience. As for the camera you had seen it is for safety purposes and does NOT look into any of the rooms patio's. Feel free to reach out to me personally if you would like to come back.

10/10 Excellent

Curtis, sacramento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife were pleasantly surprised. The room was amazing with tons of character and the patio had a jacuzzi tub that was perfect. Throw in complimentary wine and cheese and an amazing breakfast carted into our room to make our stay extra special.
Stayed 1 night in Jan 2024
Response from AM on 18 Jan 2024
Thank you for a great review. We are pleased to hear you enjoyed all the perks our historical inn had to offer. We hope to host you all again in the near future.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and getting to park on site was also a bonus. Easy walk to town.
Stayed 2 nights in Dec 2023
Response from AM on 18 Jan 2024
We were honored to host you in historical Inn and look forward to hosting you again soon.

10/10 Excellent

Hisham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband and I enjoyed our getaway! Very kind staff lovely quiet room. Peaceful property. It was lovely!
Stayed 1 night in Dec 2023
Response from AM on 27 Dec 2023
How wonderful it was to host you. We aim for the best service and we are glad we were able to fulfill your stay. We looking forward to hosting you again in the future.

6/10 Okay

Frederick

Response from sp on 17 Feb 2024
Thank you for your review, Please let us know how we can improve...

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. The place is quiet and very nice and clean. The staff is super friendly and helpful. Complimentary breakfast was really good and served to our room. Only complaint was that the body wash/shampoo dispenser was completely empty, which I found out after I was already in the shower and wet, so I had to get out to get my own. It's easy to check the levels, so this obviously hadn't been checked in days, which should never happen. I reported it so that they could address the issue and they handled it well.
Stayed 1 night in Nov 2023
Response from sp on 5 Dec 2023
Thanks so much for the great review Scott. We will be sure to rectify any and all issues. See you again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sp on 28 Nov 2023
Thanks for the great review! See you again soon!!!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AM on 14 Nov 2023
Thank you for a great review. We look forward to hosting you again in the near future.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and the property was well maintained.
Stayed 1 night in Oct 2023
Response from AM on 4 Nov 2023
Thanks for the amazing review Natalie! We hope to host you again soon!

10/10 Excellent

Chung-Hae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A lovely room, beautiful ambiance. tasteful details. We especially enjoyed the fact that it wasn't fully occupied so that we could enjoy having our adult kids over after the wedding to recoup & relive the memories of the weekend. Food was simple but delicious, and not too much food! We would stay there again!
Stayed 2 nights in Oct 2023
Response from AM on 29 Oct 2023
Thank you for choosing the Inn at Depot Hill and leaving a wonderful comment. We enjoyed hosting the family and look forward to see you all again!

10/10 Excellent

Caresse

Stayed 1 night in Oct 2023
Response from peggy on 7 Oct 2023
Hello Caresse, Thanks so much for the great review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing! Dirty Room & Bed, Mgmt absent
Disappointment!!! Hotel room was Not clean. Management did Not even respond or acknowledge the health and safety issue we discussed with Peggy. We found multiple hairs in our bed of different colors from different people (5-10 long hairs). Sheets also had stains. We did not feel safe sleeping in the bed. We had to sleep on top of the bed fully clothed… So much for a Romantic Getaway!? The area around the TV wreaks of dust and neglect. I don’t believe that area has been cleaned in 10+ years. The odor of dust nearly bites you every-time you walk across the room. The outdoor soaking hottub was broken. They messed up our breakfast order and so I couldn’t even eat breakfast. No acknowledgment or even simple apology from management regarding these concerns. I never write reviews but felt obligated to share and be heard. When you are a 4 star hotel / B&B and charge $300+ a night, guests have expectations, the least of which are a safe and clean room. The staff and other couples were nice and friendly. But the hotel management itself is aloof and not attentive to cleanliness or the details. 😢
Stayed 1 night in Sep 2023
Response from sp on 2 Oct 2023
Hello Michael,So sorry to hear about your experience. We strive to be an excellent clean and safe property. I am a bit surprised because when we spoke in the morning and you had asked for a late check out you had no negative feedback at all.

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Peggy on 31 Aug 2023
Thanks for the amazing review! Hope to host you again soon!!!

10/10 Excellent

Diane, Waltham

Stayed 1 night in Aug 2023
Response from Peggy on 19 Sept 2023
Thanks for the great review Diane. We hope to see you again soon!

10/10 Excellent

Ignacia

Liked: Room comfort
Stayed 2 nights in Aug 2023
Response from sp on 16 Aug 2023
Thank you very much! We hope to host you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Room, Location, and Experience.
Wonderful room and location. Staff was friendly, breakfast was nice. Would definitely come back again. There was some neglected cleaning in the bathroom with hair in shower and tub. Overall, great experience.
Stayed 1 night in Aug 2023
Response from AM on 13 Aug 2023
Hello,Thank you for the review. Good or bad, makes us grow within the inn. We appreciate all feedback and look forward to meeting your expectations on your next visit.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Be
Stayed 3 nights in Jul 2023
Response from AM on 6 Aug 2023
Thank you for the amazing review!

10/10 Excellent

Celia

Stayed 1 night in Jul 2023
Response from AM on 1 Aug 2023
Here at the Inn appreciate you great review. We look forward to having you stay with us.

10/10 Excellent

Julio

Stayed 1 night in Jul 2023
Response from AM on 25 Jul 2023
Julio,Thank you for your great review scores. It is always nice to see when we have satisfied our guest. I hope to see you back at our historic Inn.

2/10 Terrible

Michael

Stayed 2 nights in Jul 2023
Response from sagar on 23 Jul 2023
I have no Idea when you stayed Michael, but let us know how we can rectify the situation.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Property conditions & facilities
The inn was very comfortable.
Stayed 1 night in Jul 2023
Response from Ashley M. on 18 Jul 2023
Hello Gerardo,Thank you so much for your review. I am always glad to hear that our historic property was an easy and comfortable stay. We hope to have you stay with us again soon.

10/10 Excellent

Ina

Stayed 1 night in Jul 2023
Response from AM on 6 Aug 2023
Thank you for the amazing review!

10/10 Excellent

Joseph Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ashley Martinez on 12 Jul 2023
Thanks for the review Joseph Shannon! You two were truly such a pleasure to host. We hope to see you again soon.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful. Had so much fun!
Stayed 1 night in Jul 2023
Response from sp on 3 Jul 2023
Thanks you so much!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Inn is just beautiful and the staff is wonderful. We made a spontaneous decision to stay the night in Capitola and luck was on our side when we scored a room at the Depot.The locals said that the Inn is always booked at this time of year. The property is historic and has a lovely garden and the room was cozy, clean, and comfortable. We had an outdoor spa tub and a fireplace, which were delightful amenities. We would definitely spend our Anniversary there again. Thanks!
Stayed 1 night in Jul 2023
Response from Peggy on 3 Jul 2023
Thanks for the heartfelt review Jacqueline! You were truly such a pleasure to host. We hope to see you again soon!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Peggy on 2 Jul 2023
Thank You

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel at Depot Hill
Loved our stay. Everyone was so friendly and accommodating. I recommend you stay here and enjoy this amazing hotel. Breakfasts were delish from banana pancakes to scrambled veggie eggs. Will be back!
Stayed 3 nights in Jun 2023
Response from sagar on 1 Jul 2023
Thanks for the AMAZING review Margaret. See you again soon!!!

10/10 Excellent

Charlotte

Stayed 1 night in Jun 2023
Response from peggy on 26 Jun 2023
Thanks for a great review! You folks were a pleasure to host! See you again soon...

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service
We got the best, or at least most expensive, room on this, our fourth visit to the Inn. It was a very nice, very clean room, but there were several glitches. Couldn't get the TV to work, couldn't get the electric fireplace to shut off, and couldn't get the doors to the patio to stay closed. Little things, but annoying when paying the top price. And then, of course, there is no staff after 6:00 or so to provide assistance with the little things.
Stayed 1 night in Jun 2023
Response from sp on 21 Jun 2023
Thanks for the input Walter, I will definitely get the items we spoke about resolved. See you again soon!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome! The staff is friendly and I will so miss their breakfasts. Will definitely go back! Excellent location to walking anywhere to avoid all the traffic😊
Stayed 3 nights in Jun 2023
Response from Peggy on 14 Jun 2023
Thanks for the heartfelt review Sandra. We truly hope to see you again soon!!!

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite places to stay. It’s a gem.
Stayed 1 night in Jun 2023
Response from sagar on 5 Jun 2023
Thanks so much Emily, We hope to host you again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place for a short getaway
Stayed 1 night in May 2023
Response from peggy on 24 May 2023
Thanks for the great review Chris! See you again in the near future.

10/10 Excellent

oleg

Stayed 1 night in May 2023
Response from Peggy on 14 Jun 2023
Thanks Oleg! We hope to host you again soon!!!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming accommodation within easy walking distance to shopping, dining and the beach in Capitola. The staff is friendly and helpful. Perfect for a few days of relaxation!
Stayed 3 nights in Apr 2023
Response from sp on 2 May 2023
Thanks for the amazing review Susan, We truly hope to host you and yours again very soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from sp on 11 Apr 2023
Thanks for the amazing review!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inn at Depot Hill didn’t disappoint! The Paris room was beautiful & the dual fireplace was the best part of this room! The view to the garden through the French doors was a lovely! Sagar & staff are the friendliest! Looking forward to our next visit!
Stayed 1 night in Mar 2023
Response from sp on 1 Apr 2023
Mary, thank you for such a wonderful review. Patrons like you really make us happy. Thanks again see you soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from sp on 20 Apr 2023
Thanks for the amazing review Brian! Hope to host you again soon!!!

8/10 Good

William Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2023
Response from sp on 22 Mar 2023
thanks for the great review!

10/10 Excellent

Sarrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from sp on 22 Feb 2023
Thanks Sarrie! We hope to host you again soon!!!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Peggy on 5 Feb 2023
Thanks for the amazing review! See you again soon!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but they should remember the little things!
Lovely place. This was our second trip to the Inn and likely not our last. Our only disappointment was a bit of a downgrade in the simple amenities like the snacks, products in the room (like coffee, shampoo etc), and wine served at wine hour. Fresh flowers in the room were missing and port no longer being served in the evenings. It's the little things that could use a bit of refresh to keep this place as charming as ever.
Stayed 2 nights in Jan 2023
Response from sp on 3 Feb 2023
Thanks for the review!!

10/10 Excellent

Craig

Stayed 1 night in Dec 2022
Response from sp on 7 Jan 2023
Thanks for the amazing review! Hope to host you again very soon!!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from sp on 29 Dec 2022
Thanks for the amazing review Susan

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from sp on 29 Dec 2022
Thanks for the great review Joyce, we look forward to hosting you and Dwight again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hospitality
Charming and nicely decorated. Starting to show its age a bit. Staff is friendly, breakfast is very nice and punctual, would be great to have a selection of items. Enjoyed our stay over Christmas.
Stayed 3 nights in Dec 2022
Response from sp on 29 Dec 2022
Thanks for the great review! See you again soon!!!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect retreat.
We could only enjoy our stay for one night, but what a great night it was! Sagar was so helpful in getting us checked in, and he set the room up beautifully so that we immediately felt pampered and taken care of when we walked in. Bottled water was available in the room, and snacks & tea were in the public area. The fireplace was lit and music set the tone. We got this room because we're two friends traveling, and each wanted our own bed. I'm the shorter of the two, so I took the smaller bed. We couldn't tell by the pictures, but it had its own loft area that felt totally private. I especially loved that I could pull the curtains on the bed; they acted like blackout curtains. It's a great space for a shorter person. There is a Thai place just down the street where we had dinner and I can't recommend it enough. It's clearly a small business with only a few people working but the food was delicious and it's easily walkable from the hotel. But the BEST part was the breakfast the next morning. Wow! Fresh tomato, mozzarella, and basil scramble, with croissant, fresh fruit, juice, and coffee. All of it is delivered right to your door. I can not say enough good things about our stay.
Stayed 1 night in Dec 2022
Response from sp on 22 Dec 2022
Thanks so much Deanna, We really look forward to hosting you ladies again. Please give me a call whenever you are ready to come back! Happy Holidays!!!

10/10 Excellent

Bree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Inn on Depot Hill as normal. Staff is very friendly, location is perfect. Love that each room is unique.
Response from sp on 5 Dec 2022
Thanks Bree, Hope to host you again soon!

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been staying at this property for over 23 years and it never fails me. The owners are hands on and take pride in the Inn. It’s an excellent location with a short walk to the beach and esplanade that has ample shopping and great restaurants.
Stayed 1 night in Nov 2022
Response from sp on 24 Nov 2022
Thanks for the great review! Hope to see you again soon.