Ratings based on 1,568 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vacaville, CA

Comfy beds and lots of space to move around in

Posted 18-May-2015
Pros: Great location to the wharf and downtown, friendly staff, free continental breakfast, comfy beds and spacious rooms. Lovely patio area to enjoy.
Cons: Please keep all parking spaces clear- ready for your guests!
Location: The Wharf is within walking distance and the Old Fisherman's Wharf restaurant is fantastic.
This is my second stay here, because I really like how spacious the rooms are and how comfy the beds are, and everything is always very clean and neat, plus the staff is always helpful. The only draw back is parking garage. There were 4 or 5 of the spaces unavailable due to stacked furniture and facility work carts etc. Since the hotel has a daily parking fee of $20 dollars I would expect to be able to park, not drive around waiting for someone to pull out!. In the future I would request a room to the back away from the traffic noise on Pacific St. Overall, we were very happy with our stay.
Comment from Hotel Management
24-May-2015 by Christian Calcanas, Hotel Management
Dear Traveler, Thank you for taking the time to review your recent stay at our property and I am very happy to hear of your return to Hotel Pacific, we greatly appreciate your loyalty. You are correct we must do a better job organizing our parking garage and rest assured we will get better at being more organized. Thank you for your feedback as this helps us improve on being the great!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom w

Convenient location. Easy to get to.

Posted 15-May-2015
Excellent hotel & safe. Close to water within walking distance.
Comment from Hotel Management
17-May-2015 by Christian Calcanas, Hotel Management
Dear Guest, Location, location, location... Hotel Pacific's prime location will amaze anyone by how close we are to everything. Thank you for your recent review about you accommodations at Hotel Pacific and we hope that when you visit Monterey you think of us.
2 out of 5
by A verified travellerfrom San Leandro

Posted 08-May-2015
Pros: location
room was dirty floors not clean stuff was left under the bed
Comment from Hotel Management
10-May-2015 by Christian Calcanas, Hotel Management
Dear Bruce, FIrst off i want to apologize for the inconveniences you encountered during your recent visit to Hotel Pacific. I can assure you that we take our housekeeping service, along with the rest of our services very seriously so, i will be looking into this. We train all of our staff members with the utmost importance to detail and to hear about this is very disturbing. I do want to thank you for taking the time to review your recent stay and would like you to know that your criticism is taken as a positive feedback to improve our property and service as well so, again, thank you and we hope that you can give us a second chance to show you what we are truly about.
2 out of 5
by A verified traveller

Renovation was terrible. Was very overpriced !

Posted 02-May-2015
Parking was terrible and was very overpriced. We will never stay again or recommend it to anyone.
Comment from Hotel Management
09-May-2015 by Christian Calcanas, Hotel Management
Dear Traveler, First off, allow me to apologize for your stay not being up to your standards. I am terribly sorry for the parking situation since we are going through a renovation our garage has become our storage area and has been a bit difficult to cover up. Fortunately we are almost done with all renovations and we hope you can pay us a visit for a small tour of the property and its new image.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Monterey, CA

It was nice a few years ago but not so nice now

Posted 07-Apr-2015
This is our second time to stay after several years. We really had a nice stay the first time. I noticed the whole hotel needs updating and I'm happy that they are ongoing. Sad to say that I had to clean our bathroom's countertop as i noticed there were some dry spots and one that was sticky. The shower floor area wasn't dry and the toilet seat was loose and did not rest well on the toilet when you're sitting on it. The lady that was replenishing food at breakfast seemed unhappy and stressed. I went ahead and personally thanked her after we ate and she didn't even smile back. It's sad. We will probably not go back anymore.
Comment from Hotel Management
12-Apr-2015 by Christian Calcanas, Hotel Management
Dear Maria, I am very sorry to hear about your recent visit to Hotel Pacific. Although we are going through renovations it is no excuse to be average with the clean up service. I will look in to why this happened and address the problem, thank you for bringing this to my attention. I hope that the next time you visit Monterey you can give us one last opportunity, thank you and take care!
2 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but noisy.

Posted 06-Apr-2015
Pros: New, as in upgrade perhaps.
Cons: While nice facility, very over priced.
While this is a nice facility, it was extremely loud inside our room. Perhaps more insulation or such. We heard everything being said in the room above and next door. The people upstairs were banging, clunking, til at least 3 am.
Comment from Hotel Management
09-Apr-2015 by Christian, Hotel Management
Dear Guest, I am sorry to hear that your stay was not up to your standards, while we our working on finishing our renovations we are glad to hear positive criticism from our guest. It helps us work on things that are overlooked so thank you and we hope that you can give us another chance the next time you visit Monterey.
3 out of 5
Recommended
for Couples
by A verified travellerfrom Walnut Creek, Ca.

Center of Monterey

Posted 02-Apr-2015
Pros: location
Cons: furnishings and decor which is being addressed
Location: perfect
We've previously stayed at this hotel and the reason is we appreciate the location. It is a comfortable walking distance to downtown Monterey, the pier, restaurants etc... The hotel is undergoing a much needed renovation, but is still comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveller

Older hotel in process of being upgraded

Posted 01-Apr-2015
Pros: Location Suite was comfortable
Our Junior suite was spacious with very comfortable bed and plenty of good quality towels. Working fireplace was a nice touch plus wall mounted TV Our room was supposed to have a partial view of the ocean, instead it overlooked a busy street. As the hotel was being upgraded, a lot of rooms were being "gutted" which made for a lot of dust, mess and the inconvenience of avoiding carts full of trash. It would have been nice to have known this beforehand, or maybe an apology at check in? The hotel was conveniently located and had a pretty indoor courtyard plus a good buffet breakfast. Unfortunately, the room snacks were mostly expired and the coffee/ tea was very skimpy and on one occasion was not replenished. Despite new upgrades, there is room for improvement. Some basic fixtures need replacing/ more attention to housekeeping.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 26-Mar-2015
Pros: location and room atmosphere
Im quite please with the room set up.To have plates in the room are a plus. Love the decor.Very relaxing atmosphere.I will definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2015
It's very good hotel.room is big and clean and warm.local is very convinced for.