Ratings based on 1,597 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 02-Jul-2015
Pros: Perfect size for (3) adults and (1) child. Child was able to rise early to attend his online class and not bother those of us still sleeping.
Cons: Once construction is complete the mess and construction noise will be gone.
Location: Located near Fisherman's Wharf, Cannary Row, and Monterey Aquarium. Close to Carmel and Big Sur.
The hotel was under construction in various areas due to remodeling. Once it is complete, I imagine the environment will be even more pleasing. Day-to-day clean-up of the room was mediocre. Paid extra for a room with less street noise but the level of noise was still pretty loud. Hotel was central to all of the spots we were interested in seeing. Will definitely give this place another try.
Comment from Hotel Management
04-Jul-2015 by Christian Calcanas, Hotel Management
Dear Traveler, Thank you for your awesome review and i apologize for all the construction noise during your visit. I am very happy to hear that you will be coming back and we look forward to seeing you again, thank you once more for your great review.
3 out of 5
Recommended
for Everyone
by A verified traveller from San Ramon, CA

Breakfast Room still under construction

Posted 02-Jul-2015
Pros: very close to the Wharf . Walking distance
Cons: The Breakfast area was way too small and many people could not find a seat. You did have the option to take your breakfast to you room
Location: Good Location and nice area
it was nice but they need to update the Lobby and breakfast area
Comment from Hotel Management
05-Jul-2015 by Christian Calcanas, Hotel Management
Dear Peter, Thank you for your feedback about your recent visit at Hotel Pacific, your review is very valuable to us. I am happy to inform you that in just a couple short weeks our Lobby and breakfast area will completely done, we are all very excited here. I am happy to hear that you enjoyed our great location and hope you were able to take full advantage. Thank you again for your positive comments and we look forward to welcoming you back in the near future.
3 out of 5
by A verified traveller

The staff

Posted 26-Jun-2015
They are doing renovation and the staff is not sure where the lobby is located. Rooms a large but don't do street side. Noisy in the evening
Comment from Hotel Management
01-Jul-2015 by Christian Calcanas, Hotel Management
Dear guest, Thank you for your review and i want to apologize for the inconvenience about our staff not being knowledgeable about our renovations. We will go back and make sure every employee knows what is going on during renovations. Thank you again for taking the time to give us your feedback about your stay and we hope you can give us another opportunity to welcome you back and allow us to show you what we really are made our of.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fresno Ca

Great Location,,easy to find,,Old World Charm

Posted 25-Jun-2015
Pros: Location,Location,Location Friendly Staff,, Indoor Parking,Size of room,,It has old world charm,,without feelin old!!
Cons: They are remodeling the lobby,The tile floor in The Garage ,don't wear heels ladies!!
Location: The Wharf is a block away,Avarado St is 2 blocks away,,The Monterey Aquarium is a short Drive on Cannery Row,,, there is so much to do in the area,,
I was pleased upon walking into The Room and seeing A huge King Size Bed,, a living Room area with Sofa,2 comfy Chairs and Big Screen TV over The Fireplace ,, A Kichenette ,Microwave,and Small refrigerator. a bathroom with Tile Shower and Seperate Bathtub. A patio off The Kitchen for Sun and fresh air!
Comment from Hotel Management
01-Jul-2015 by Christian Calcanas, Hotel Management
Dear Lee, Thank you for taking the time to review your recent visit at Hotel Pacific. I hope you were able to a lot in Monterey and take full advantage of our prime location. By reading your review it looks like you took full advantage of your accommodations, it is always great to read when our guest enjoy all of our amenities! thank you again for taking the time to provide us with your feedback.
5 out of 5
Recommended
for Couples
by A verified traveller from San Luis Obispo, CA

Unique hotel in the middle of all

Posted 25-Jun-2015
This hotel is walking distance to downtown Monterey and Fisherman's Wharf. If you are there on a Tuesday, downtown Monterey has a great Farmer's Market. If you like to walk, Cannery Row is close. A Free bus is available to take you to any of these areas and the stop is located right next to the hotel. The hotel has great character and not a run-of-the-mill hotel. It is currently renovating the lobby but we weren't disturbed by the work being done. Staff were great and helped us with anything we wanted or needed to know. We had a Junior Suite room which was perfect for the two of us.
Comment from Hotel Management
01-Jul-2015 by Christian Calcanas, Hotel Management
Dear Vicky, Thank you for your wonderful 5 star review and for taking the time to comment about your stay. I hope you were able to take full advantage of out prime location and enjoyed the nice weather Monterey offered these past few days. Thank you for taking the time to let our staff know of their well done service, they work hard and appreciate when their work is noticed. We hope the next time you visit Monterey you let us welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveller

its quite a gem!

Posted 25-Jun-2015
Pros: the room staff location location location! balcony
Cons: breakfast staff great but the breakfast itself was fair.wish they had some hot food coffee was really good l;parking garage dirty old furniture piled
Location: harbor right across the street and trolley picks up right in front of hotel near aquarium and such
The staff were very friendly from the get go… We got am a m a z i n g room!……huge with some of the most comfy beds we have ever slept in….the room has been upgraded recently am sure. fabulous…… will be back again
Comment from Hotel Management
01-Jul-2015 by Christian Calcanas, Hotel Management
Dear Guest, Thank you for your amazing review! we take great provide in providing the best customer service possible and to hear that our staff did a great job is very appreciated, thank you. We will be waiting for you the next time you visit the Monterey Bay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arroyo Grande, CA

We have always loved this hotel.

Posted 24-Jun-2015
Pros: Have always liked the rooms with the spaciousness.
Cons: The breakfast wasn't as good as in the past. The remodeling makes it not as nice as it once was.
Location: It's close to the wharf and restaurants.
We have stayed here many times. This time it was for my birthday.
Comment from Hotel Management
30-Jun-2015 by Christian Calcanas, Hotel Management
Dear Nancy, Thank you for returning we greatly appreciate our returning guest and I hope that your birthday celebration was special. Unfortunately you are correct this renovation project has created a bit of a mess and for that i sincerely apologize. I will assure you though that when it is finalized the property will look spotless and we will get back to our normal self, thank you for being patient and understanding. We hope that the next time you are in Monterey you give us another chance to prove it to you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Wonderful experience.

Posted 15-Jun-2015
Pros: The rooms were special. Not like an ordinary hotel.
Location: Near downtown Monterey and the wharf. Easy walk to the recreational trail along the ocean.
We have stayed here before and it is always our first choice when returning to Monterey. It has a great location and the rooms are special. The staff is always helpful and friendly. The only complaint I have is that they do not seem to enforce disabled parking. Parking is tight and for those of us with a person who has a disablity the special parking is helpful.
Comment from Hotel Management
30-Jun-2015 by Christian Calcanas, Hotel Management
Dear Carol, Thank you for taking the time to review your recent stay, it is always great to hear from our returning guest, thank you for that as well. I am very thrilled to hear you enjoyed your stay once again and i am very sorry for that mishap with parking. With our renovation project underway it has caused a big parking nightmare but, i will assure you that we will keep an eye on parking and be a little more heavy handed with our enforcement. Thank you again for your great feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Beautiful remodeled hotel right near downtown!

Posted 15-Jun-2015
The staff was super helpful and accommodating and they even upgraded our room to a Jr. Suite, fully remodeled with a view.
Comment from Hotel Management
21-Jun-2015 by Christian Calcanas, Hotel Management
Dear Guest, Thank you for your wonderful review and i am very pleased to hear that my staff took good care of you! They work very hard and they always appreciate when their work is noticed, thank you and we hope to welcome you back in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveller from NORTHERN CA.

dumpster and construction

Posted 09-Jun-2015
Pros: clean rooms and friendly staff
Cons: no
Location: about a mile walk to cannary row and fisherman wharf .
Hugh dumpster outside our patio with construction going on in the lobby. otherwise very nice place and very friendly staff, will return when contruction is over.
Comment from Hotel Management
21-Jun-2015 by Christian Calcanas, Hotel Management
Dear Scott, Thank you for taking the time to let us know about your recent visit to Hotel Pacific, our staff is always appreciative when their hard work does not go unnoticed, thank you. I am terribly sorry that you had to see that big dumpster, all of us here are counting the days when we can get rid of that big thing! I want to thank you for your positive attitude about this whole ordeal and we hope to welcome you back once all of our renovations have been completed, thank you again and best wishes from all of us here at Hotel Pacific.