Exterior
Check availability

Reviews of Hilton Garden Inn Monterey

3 out of 5
Hilton Garden Inn Monterey
1000 Aguajito Rd, Monterey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1005 reviews" "
Rating 8 - Good. 319 out of 1005 reviews" "
Rating 6 - Okay. 151 out of 1005 reviews" "
Rating 4 - Poor. 86 out of 1005 reviews" "
Rating 2 - Terrible. 44 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

LINDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was nice except there is no coffee shop or restaurant to sit down in until 5 so we had to go elsewhere to eat. The room was clean but lacked adequate lighting. Fumbling around in the dark after sunrise was the norm. Bring a lantern. One thing that is tough is if you are elderly you must move all bags yourself. You start at the underground parking, go to the elevator and haul your stuff to your room. For the younger generation, it's not a big deal.
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 15 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfy. The pool and sitting options around the pool area were excellent. The hotel was clean, everything was nice. I am irritated by the fact that they charge $19 for parking. It’s not in a major city and even in SF we got free parking. The parking added 60 dollars to our bill.
Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 14 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Ruttanatip, Fitchburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and well kept facility. Easy to get to from the airport
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 10 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, and the amenities included was good. However the shower didn’t have enough pressure.
Stayed 1 night in Apr 2024
Response from Marion on 8 Apr 2024
Thank you staying with us. We appreciate the nice comments about the clean rooms and amenities. We will review the room that you were in and check the pressure.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was reliably clean and comfortable
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 8 Apr 2024
Thank you very much for your review. We look forward to welcoming you again.

10/10 Excellent

Kshama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is amazing, the housekeeping, the waiters at the restaurant, the checkin staff, everyone was kind, respectful and seemed to love doing their job. Will definitely stay here again
Stayed 4 nights in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated. We look forward welcoming you again.

10/10 Excellent

Marysol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. Staff and facilities were far above expectations. Will stay again soon!
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated.

4/10 Poor

Youngsuk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guestroom is clean but smell something toxic chemical so I can’t sleep well.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay. We are happy to know you've enjoyed the clean room but sorry to hear you did not have a good night sleep due to a chemical smell. We are using safe and certified chemicals and will need to look further into.

2/10 Terrible

Daysi

Travelled with family and small children
Disliked: Staff & service, amenities
NOT WORTH IT. After driving over three hours with children, I get checked in to only find out our room does not have a working bathroom. They then proceed to move us down a floor into a similar room but this one is right off a nosey busy roadway. So as I decide to settle since I booked through a third party and could not receive refund, I notice our shower is making some annoying squeaky noise. Apparently it was coming from our drain so I assume this has something to do with the plumbing. On the restaurant note, Calla is their restaurant lounge which states is open until 10 on Friday. After being seated our server asked if we were ready to order to which I said not yet. He then hastily states well the kitchen is closing soon. Mind you, it is barely approaching 8:30. This location really tainted part of our trip. No room service or anything I find accommodating when traveling with children. Our room had outside access from their main lobby. LOOK ELSEWHERE.
Response from Marion on 8 Apr 2024
Ms. Daysi. I appreciate you taking the time to provide your feedback and express the areas that we have opportunities during your stay. On your departure our Front Office Supervisor had reached out to you to Make It Right. We did not charge you for the night. We value you as a guest. Thank you for staying with us.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 5 Apr 2024
Thank you very much for your recent stay with us and giving us 5 stars review. Looking forward to welcome you back in a foreseeable future.

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded.
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 3 Apr 2024
Thank you for your feedback and Thank you for staying with us.

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 4 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Citlalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 3 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Yasmin

Travelled with partner
Liked: Amenities
There was just a lot of people checking in. I’m assuming this is because everyone has to check in by 4pm
Stayed 1 night in Mar 2024
Response from Marion on 1 Apr 2024
Thank you for taking the time to fill out. We do appreciate your feedback. Check in time is 4:00PM and guests do like to come at 4PM so they can enjoy their time in Monterey. We hope you enjoyed your stay with us.

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were very clean and spacious. Staff was accommodating. There was a billing discrepancy and the staff at the hotel was unable to explain the bill and get it straightened out. Expedia worked with the hotel to correct it.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Monterey on 30 Mar 2024
Thank you very much for taking time sharing your experience with us. We are happy that you've had an enjoyable stay. Looking forward welcoming you back in a foreseeable future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Monterey on 31 Mar 2024
Thank you very much for your review. Looking forward to welcome you back.

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very well kept, clean rooms, comfortable.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 26 Mar 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Marion on 26 Mar 2024
I certainly appreciate you rating us a 4/5. We are delighted you enjoyed your stay at the newly renovated Hilton Garden In - Monterey. Thank you for staying with us and enjoy your upcoming weekend.

6/10 Okay

DIANE

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 25 Mar 2024
We Thank you for your feedback and we Thank you for staying with us.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, clean, helpful staff
Stayed 1 night in Mar 2024
Response from Marion on 11 Mar 2024
Thank you for the fantastic rating of 5. We are glad you enjoyed your stay at our renovated Hilton Garden Inn. We appreciate you staying here and the review.

8/10 Good

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 12 Mar 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marion on 4 Mar 2024
Thank you for taking the time to respond. We are delighted that you enjoyed your stay with us at the renovated Hilton Garden Inn. We appreciate the survey 5 out of 5.

10/10 Excellent

Temo, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Marion on 28 Feb 2024
Thank you for your review. We are delighted that you had an enjoyable stay.We appreciate your business.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, property was nice, shower head was less than great.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 26 Feb 2024
We Thank you for your feedback and Thank you for staying with us.

6/10 Okay

Katy

Liked: Cleanliness, staff & service
Generally ok but the internet was down for most of the time we were there which was quite inconvenient as it was a work trip.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 26 Feb 2024
We apologize for the inconvenience, Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

MARCELINA

Travelled with partner
Liked: Property conditions & facilities
Everything was really well. A little surprised you have to pay for parking.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 19 Feb 2024
Thank you for your feedback. Yes we do charge for parking here at our hotel and we Thank you for staying with us.,

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
It looks like it is undergoing construction at this time.
Stayed 1 night in Feb 2024
Response from Marion on 16 Feb 2024
Hello - Can you clarify you comment about going under construction The hotel was just renovated and looks like you had a pleasant stay. We appreciate you staying with us.

8/10 Good

steven jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Feb 2024
Response from Marion on 16 Feb 2024
We certainly appreciate you taking the time to review us and give us a 4/5. We wanted to thank you for staying with us at the renovated Hilton Garden Inn. We do appreciate you.

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could use better lighting like brighter lights or more lights...it was hard to see once the night came....water pressure could be better and shower head. other than that it was good.
Stayed 2 nights in Feb 2024
Response from Marion on 14 Feb 2024
Hello,I certainly appreciate your feedback about the lights which the hotel is addressing. We are glad you enjoyed your stay and appreciate you staying at the renovated Hilton Garden Inn.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 14 Feb 2024
We Thank you for your feedback and Thank you for staying with us.

4/10 Poor

Annette

Travelled with family, Travelled with pets
Liked: Cleanliness
Lots of hallway noise and upstairs
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Monterey on 4 Feb 2024
Thank you for your recent stay with us. We appreciate your feedback.

8/10 Good

Jazmine C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very large
Stayed 1 night in Jan 2024
Response from Marion on 17 Jan 2024
Certainly appreciate you taking the time to review the hotel. The hotel is located on 5 acres and has a resort feel with an outdoor pool, spa and cabana. Hoping you were able to enjoy our hotel. Thank you for staying with us.

6/10 Okay

Isaac Yufan

$20 parking per night. Wow
Stayed 1 night in Dec 2023
Response from Marion on 29 Dec 2023
Mr Yufan,We appreciate you staying with us. I hope you enjoyed your stay. Thank you for the feedback for the parking. Our parking is shown on the booking web site so perhaps that was overlooked. Wishing you a joyous 2024.

8/10 Good

Mohit

Stayed 1 night in Dec 2023
Response from Marion on 17 Jan 2024
Hello,We are sorry for the delay in our response. We appreciate you staying with us and hope you enjoyed your stay.

8/10 Good

Jie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn, Monterey CA on 1 Jan 2024
We Thank you for your feedback and Thank you .staying with us

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This hotel is fine. Clean and comfortable. But the wi-fi is terrible - not sure how one would do business. And I felt like I had to pull information from the staff - nothing was forthcoming. Scanning a QR code when there is no service is not helpful. The parking charge was a surprise too - but that may be on me.
Stayed 2 nights in Dec 2023
Response from Marion on 6 Dec 2023
Hello Sara,I certainly appreciate you taking the time to write me concerning your recent stay. I am sorry to read about the concern about Wi - Fi and lack of the response from the staff. I am happy to read that you had a comfortable stay. I will be addressing your feedback with the team.   Thank you for staying at the newly renovate Hilton Garden Inn. Happy Holidays and enjoy the season.

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room was clean and attractive. The beds were comfortable. We were visiting family in Carmel Valley and the location was great - 15 minutes away from their house and away from the tourism of downtown Monterey. Also great that the hotel is pet friendly so we could bring our dog! All around great hotel - we’ll be back next time we visit.
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn Monterey on 30 Nov 2023
We are thrilled to know that you've had an enjoyable stay. We look forward welcoming you back in a foreseeable future.

10/10 Excellent

Breeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hilton Garden Inn, Monterey CA on 1 Jan 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hilton Garden Inn, Monterey CA on 22 Nov 2023
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marion on 31 Oct 2023
Hello- Thank you for staying at our renovated Hilton Garden Inn. We are happy to see you enjoyed your stay.

4/10 Poor

GEOFFREY

Liked: Staff & service
Property to spread out. Too much walking. Very weak internet. No phone service from my room. Good food however.
Stayed 2 nights in Oct 2023
Response from Hilton Garden Inn, Monterey CA on 30 Oct 2023
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marion on 16 Oct 2023
Thank you for staying at our newly renovated hotel. So glad you enjoyed your stay at the beautiful Hilton Garden Inn. We appreciate your 10 of 10!!

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023
Response from Hilton Garden Inn Monterey on 25 Oct 2023
Thank you very much for giving us 5 out of 5. Looking forward to welcome you back.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Room facing the highway is a little noisy for light sleepers but very minor. I’ll stay here again!
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn, Monterey CA on 25 Sept 2023
Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monterey Hilton Garden Inn
Room was very nice. Seems newly renovated. Great location. Pricey but they all are in this area.
Stayed 1 night in Sep 2023
Response from Hilton Garden Inn, Monterey CA on 11 Sept 2023
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Jean

Stayed 1 night in Sep 2023
Response from Marion on 11 Sept 2023
Hello,So pleased to see you had a wonderful stay at our renovated Hilton Garden Inn. Thank you for the ranking of 10. We appreciate your business.

2/10 Terrible

Joey

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was advertised on Expedia & on the hotels websites stating that it had a pool, hot tub & gym. This was a main factor on why we booked our rooms as this hotel. After driving 7 hours & getting there at 7PM they stated that all 3 were closed for the weekend because they were being painted. She said my only options were staying at a different hotel or they could give me a pass to the public pool. After the 7-hour drive, the last thing I wanted to do was find a new hotel with a pool. At that point we decided to just take the key so we could get the kids out of the car. We didn't go on a weekend vacation to go to a public pool, having one at the hotel that our kids could swim in after being out and about for the day is different. The hotel did not offer any new accommodations to us. I will never stay at this hotel again. Had those amenities been open, our opinion on the hotel might of been different but that was a huge hit to my kids who had to look at a pool every morning & evening that they could not swim in.
Stayed 2 nights in Aug 2023
Response from Hilton Garden Inn Monterey on 2 Sept 2023
Thank you for the feedback and sharing your recent experience. We do apologize for all interruptions for this stay and we hope to welcome you again.

10/10 Excellent

susan

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Monterey on 9 Sept 2023
Thank you very much for your 5 stars review.

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hilton Garden Inn Monterey on 19 Aug 2023
Thank you very much for your review. Looking forward to welcome you back.

10/10 Excellent

CATHERINE

Stayed 1 night in Aug 2023
Response from Hilton Garden Inn Monterey on 9 Sept 2023
Thank you very much for your 5 stars review.