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Reviews of Continental Inn

2 out of 5
Continental Inn
414 Ocean Street, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did the job for a short trip
Stayed 2 nights in Apr 2024

8/10 Good

Rex

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Karen

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was over charged for the pet fee and I’m still waiting for a refund; but otherwise I was happy with staying here.
Stayed 2 nights in Apr 2024

6/10 Okay

Nancy

Travelled with pets, Travelled with partner
Disliked: Amenities
Location and price were good. We could hear the people upstairs until 1:15 am moving furniture
Stayed 1 night in Apr 2024

2/10 Terrible

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

siu

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very spacious, clean and quiet. The staff is very friendly and helpful. It is close to UCSC, Santa Cruz Broadway and Downtown. But the area is quiet. Plenty of parking. Chinese restaurants across the street and it’s food is good. Chevron close by. The hotel rate is excellent. Pet friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

William, Santa Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interiors of the original building have been remodeled. Looks good..
Stayed 2 nights in Mar 2024

4/10 Poor

Kennedy

Stayed 1 night in Mar 2024

8/10 Good

Brody

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was dirty when I checked in I had to go back and tell them that the room was dirty bed not made horrible
Stayed 2 nights in Mar 2024

6/10 Okay

Roy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Destiny

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and the room was clean and fresh !
Stayed 2 nights in Mar 2024

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Becki

Travelled with partner
Disliked: Amenities
There was an issue with my reservation and the front desk had a TERRIBLE time trying to fix it. It was super stressful and inconvenient. Also the room was $30 more on Expedia compared to the front text amount. I will NOT be using Expedia ever again!! Caused strain to my relationship an overall awful experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Balberto

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place
Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. They are the cleanest by far super friendly
Stayed 1 night in Feb 2024

8/10 Good

Maria Luisa

Liked: Cleanliness
Disliked: Amenities
There were two signs on opposite sides of the street for this hotel and it was confusing. The side I went to, the door to the entrance was locked and there was a bell you were supposed to ring. The bell didn't work. I stood out there for a while, trying to look up the phone number for the hotel to call their lobby. Finally, someone came and buzzed me in. The check-in was smooth. Afterward, I couldn't find the room and came back to get help. Same thing, tried to press the button - she never came so I went around the building again, in the rain, looking for the room. The room was all the way in the back and around the corner and not easy to identify. The room was clean and comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Empress

Liked: Staff & service
Disliked: Cleanliness
Needs to wipe down walls.
Stayed 3 nights in Jan 2024

8/10 Good

Jasmin

Stayed 2 nights in Jan 2024

8/10 Good

Henry

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardwood floors!
Worth the price!
Stayed 4 nights in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Aichetou

Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good value.
Stayed 1 night in Dec 2023

4/10 Poor

Merrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mold on back of door signage, fewer parking spots than rooms, smelly bathroom, partially made bed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ngan

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room good front desk.
Stayed 1 night in Dec 2023

10/10 Excellent

Daisy, Watsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always so friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
I always like staying there
Stayed 1 night in Dec 2023

10/10 Excellent

CHASE

Disliked: Amenities
Very Nice People, very nice room. For the price you caint beat it. Definitely gona stay there agin next time im in Santa Cruz
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Cheap stay. Not the best. Get what you pay for.
Decent budget-friendly rooms. You get what you pay for and don't expect a nice stay. Spent 104 for a one night stay and it was one of the cheaper rooms in the area when we needed something last-minute. Understandably so, the rooms aren't in the best condition and come with the downsides. The bathrooms were a bit dirty with dead insects, handles on the cabinets seemed to be broken, with a couple falling off, dusty table and chair with crumbs all over that we had to wipe off ourselves, — and most notably, no deadbolt on the door, just one lock — which felt sketchy at times, especially with the other folks at the hotel and the unhoused folks in the area that seemed a bit sketchy at times. The rooms were outdated, and you can tell they were old and remodeled very poorly. Window shutters didn't close all the way, and with rooms on the first floor — it wasn't difficult to see into the room from the outside. The bathroom vents were very loud and sounded like they were about to explode. Walls are extremely thin so you can hear other guests in the next room having conversations. Not sure if they were living at the hotel, or unhoused folks from the area — but there was also a lady with Pitbulls who lets them roam off-leash in the area around the main building. Dogs chased after me and I had to quickly get into the car. I understand it is a dog-friendly place, but no reason to have them roam around off-leash if you know they like to rush at people. The bed was comfortable though.
Stayed 1 night in Dec 2023

10/10 Excellent

Evangelina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl, Volcano

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager onsite very welcoming and knowledgeable about the property and surroundings
Stayed 1 night in Nov 2023

8/10 Good

Karol

Stayed 1 night in Nov 2023

2/10 Terrible

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daisy, Watsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how fast they check u in for a room never an issue. Staff always very friendly.
Stayed 1 night in Nov 2023
Response from Managment on 17 Nov 2023
Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience and found our hotel staff friendly and helpful. We appreciate your kind words and look forward to hosting you again in the future.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Soooo quiet and lots of trees 🌳 😊
Stayed 2 nights in Oct 2023
Response from Managment on 17 Nov 2023
Thank you for choosing to stay with us! We're delighted to hear that you had a pleasant experience. We appreciate your kind words and look forward to hosting you again in the future.

8/10 Good

Joan

Stayed 1 night in Oct 2023

8/10 Good

Daisy, Watsonville

Liked: Cleanliness, staff & service
nice walkable area
Stayed 1 night in Oct 2023
Response from Managment on 17 Nov 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Oct 2023
Response from Managment on 17 Nov 2023
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found our location convenient. We're continuously working on improvements, and we look forward to welcoming you again.