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Reviews of Comfort Inn Beach/Boardwalk Area

2.5 out of 5
Comfort Inn Beach/Boardwalk Area
314 Riverside Ave, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 1002 reviews" "
Rating 8 - Good. 388 out of 1002 reviews" "
Rating 6 - Okay. 215 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Silas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance from boardwalk with was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
This is a motel (basic), but the best value (price versus quality). It had a microwave/refrigerator. The room was very clean. Parking was plentiful and the staff kept the breakfast items refreshed with lots of options (including healthy ones). Staff was efficient and do a great job. If you just need a place to lay your head, this place is a good play to do it.
Stayed 2 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by the comfortable bed and pillows. The rooms have been updated and rooms were clean. We enjoyed our stay. It’s within walking distance to Boardwalk. We will stay here again.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Hello Cindy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Rendong

Travelled with family and small children
Good location.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Hello Rendong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

8/10 Good

Teodoro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and excellent service
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Hello Teodoro, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Briana

Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Hello Briana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management on 22 Mar 2024
Hello Francisco, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

2/10 Terrible

Dave

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The property is in a convenient location and parking is free, but the parking spaces are cramped, and this is where the "good" features end. There is clearly not enough parking to accommodate a car per room. The grounds of the facility are kept nice, but the facility itself is old and it shows everywhere. The "Free" breakfast was a joke. Most [but not all] items were present but sparingly and not all fresh. When items ran out you had to ask the desk staff for more, at which time they would put out a limited restock. Breakfast meat (there was only sausage) was frozen & needed to be heated in the microwave. Waffle & syrup dispensers ran dry, and the juice dispenser ran out as well.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Hello Dave, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how clean my room was and how close it was to everything. Couldn't have asked for more at this price range.
Stayed 2 nights in Feb 2024
Response from Management on 24 Feb 2024
Hello Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Hello David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon.

10/10 Excellent

Florinda

Liked: Cleanliness, staff & service, property conditions & facilities
This place was great actually. Staff were nice. Great short walk to the boardwalk
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
Hello Florinda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Loud neighbor
Very convenient to the boardwalk. Our first room had the tv go out so we were moved to a new room. Room 103 is fairly comfortable and clean but no absolutely insulation between wall with a connecting door. Man next door loudly singing and loud tv.
Stayed 2 nights in Dec 2023
Response from Management on 22 Dec 2023
Dear Rebecca, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
Hello Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

THANH HA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I met a very nice & friendly staf when checkin, room was clean and comfort.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Thanh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel because it was an affordable option for our UCSC tour and its proximity to both the campus and the beach. I didn't have expectations, other than a safe hotel and a comfortable, clean room. This hotel exceeded my expectations with an attentive manager happy to meet any of our needs at any time, a very comfortable room, a good complimentary breakfast, and a quick and easy check in/out. The manager asked me with genuine curiosity upon check out if I could help with constructive feedback about our stay and/or anything to improve. I couldn't think of anything. This hotel is a little gem - affordable, a perfect location, solid amenities, and a quiet, very clean, comfortable place to stay in Santa Cruz. If my daughter chooses this city for college, I anticipate staying here every time I visit her.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Paula, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Diego, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

10/10 Excellent

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided the parking we needed to attend a car show
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Lonnie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Gail

Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy. Breakfast was extremely limited
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Gail, Thank you for staying at our hotel. Please know that we value your feedback and always use it as a reference as we continue to strive and earn our guests’ excellent rating. We would be very happy to hear from you on your next visit

10/10 Excellent

Andres

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay close to the boardwalk
Stayed 1 night in Oct 2023
Response from Manager on 26 Nov 2023
Hello Andres, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

6/10 Okay

Maria

Stayed 1 night in Nov 2023
Response from Management on 3 Dec 2023
Hello Maria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

10/10 Excellent

Cirilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 26 Nov 2023
Hello Cirilo, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Katharina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's been a while since we have been here and I guess all the jacuzzis have been removed that was a little disappointing we used to like that other than that the staff was friendly
Stayed 1 night in Oct 2023
Response from Manager on 26 Nov 2023
Hello Katharina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 7 Oct 2023
Hello Peter, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Michael

Travelled with family and small children
Liked: Staff & service
Really really close to beach boardwalk. So convenient for families.
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
Hello Michael, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a bit small but beds were comfy and breakfast was good. Very close to the boardwalk. Staff was friendly and welcoming. Definitely would stay again.
Stayed 1 night in Sep 2023
Response from Manager on 26 Nov 2023
Hello Gina, Thank you for taking the time to write a review. It is our goal to impress you and exceed your expectations with every visit and it is very rewarding to hear that we accomplished this goal for your stay. We can't be happier that your stay was so enjoyable, comfortable and can't wait to serve you again

10/10 Excellent

Relina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good breakfast
Response from Management on 31 Aug 2023
Hello Relina, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Natalie, Stockton

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room could have definitely been cleaner. Found candy wrapper and q-tip! Parking was horrible. Breakfast was nice but i wouldn't recommend this place.
Stayed 1 night in Aug 2023
Response from Manager on 28 Aug 2023
Hello Natalie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Milagros

Liked: Cleanliness, staff & service
Response from Management on 26 Aug 2023
Hello Milagros, , I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again

2/10 Terrible

Maryam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disgusting. I have images to prove it.
Stayed 2 nights in Aug 2023
Response from Management on 22 Aug 2023
Hello Maryam, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Ok for one night
The room was clean and appeared updated. The bed was very old and creaky, it needs to be replaced.
Stayed 1 night in Aug 2023
Response from Management on 9 Aug 2023
Hello Patricia, Thank you for taking the time to share your feedback following your stay with us. Please know that we appreciate your candid feedback, trust that your assessment of our property will be shared with management. I would appreciate another chance to earn your business.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay, very convenient only a couple of blocks from the Boardwalk and walking distance to restaurants. The office lady was very friendly and helped us to check in a little earlier, and offered to help with anything that we might need. Claudia the housekeeper was amazing, always with a smile, friendly, offering if we need anything, fulfilled our requests, she was superb. Thank you Claudia. The room was very clean and had everything we needed.
Stayed 3 nights in Jul 2023
Response from Management on 2 Aug 2023
Hello Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Management on 2 Aug 2023
Hello Sierra, , I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Jul 2023
Response from Management on 31 Jul 2023
Hello Carla, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking
Stayed 1 night in Jul 2023
Response from Management on 26 Jul 2023
Hello Javier, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay not far from the Boardwalk!
Stayed 1 night in Jul 2023
Response from Management on 26 Jul 2023
Hello Dakota, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Coralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One side of the window would not close but we were on the second floor so that was ok. Front door and bathroom door warped and stuck. 1 wash cloth for 4 people but only after asking. Beds and pillows were comfortabke.
Stayed 2 nights in Jul 2023
Response from Management on 26 Jul 2023
Hello Coralee, Thank you for staying at our hotel. Please know that we value your feedback and always use it as a reference as we continue to strive and earn our guests’ excellent rating. We would be very happy to hear from you on your next visit.

10/10 Excellent

Fe Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Just a short walk away from the boardwalk. Staff was friendly and helpful too.
Stayed 1 night in Jul 2023
Response from Management on 23 Jul 2023
Hello Theresa, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Property is busy but the room quiet and updated
Stayed 1 night in Jul 2023
Response from Management on 23 Jul 2023
Hello Robert, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 21 Jul 2023
•Dear Guest,•Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Ngoc

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Jul 2023
Response from Management on 21 Jul 2023
Hello Ngoc, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on 17 Jul 2023
Hello Carolyn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Isidro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Management on 15 Jul 2023
Hello Isidro, I am glad that you were comfortable during your recent visit here at our hotel. Thank you for taking the time to complete our satisfaction survey as well as for the excellent rating you gave us. Your review will surely motivate your stay committed to our goal for excellence. We hope to see you again.

10/10 Excellent

Gloria

Stayed 1 night in Jul 2023
Response from Management on 15 Jul 2023
Hello Gloria, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Rachelle

Travelled with family
Disliked: Property conditions & facilities
The Comfort Inn is truly a beach motel. The room was clean except for the bathtub (disgusting and unworkable). The parking was terrible, especially if you have a SUV. The walking location to the Boardwalk is ideal, which is probably why they charge what they do. Not worth the $204/night that I paid, though.
Stayed 1 night in Jul 2023
Response from Management on 11 Jul 2023
Hello Rachelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, 5 minute walk to boardwalk, 15 minute walk to some god restaurants. Nice rooms, nice breakfast provided, good water pressure. Parking is not ideal for trucks especially a mega cab but it worked out.
Stayed 3 nights in Jun 2023
Response from Management on 6 Jul 2023
Hello Cody, •Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Only thing I didn’t like was how small the parking lot was. Staff very friendly and clean rooms Super close walk to Boardwalk. I’d stay there again.
Stayed 1 night in Jun 2023
Response from Management on 23 Jun 2023
Hello Nicole, It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are glad your stay was comfortable and we look forward to your next visit!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and quality for the price!
We were able to check in early, the receptionist was very friendly and got us checked in quickly. The hotel, room and lobby, were clean and the bedding was multi-layered and cozy. Grey little breakfast and easy checkout process. Will return.
Stayed 1 night in Jun 2023
Response from Management on 23 Jun 2023
Hello Ashley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Christopher J

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Perfect location but bedbugs :(
You can’t beat the location of this property with an easy walk to the boardwalk that’s why you are paying the big bucks! Place is old and it’s definitely showing it! Bed are comfy but my husband got a bunch of bedbugs bites from the bed he slept on!, yikes!
Stayed 4 nights in Jun 2023
Response from Management on 23 Jun 2023
Hello Christopher, Thank you for taking the time to share your feedback following your stay with us. Please know that we appreciate your candid feedback, trust that your assessment of our property will be shared with management. I would appreciate another chance to earn your business.