As a Woman of Color, I did not feel welcomed or valued as a guest in this establishment.
1. I was unable to enter my room for 30 min after the 3 PM check-in time because the room was not ready due to maintenance making repairs to the bathroom.
2. After I was allowed access to my room, I started to hear loud banging on the roof directly above my room because maintenance was making repairs to the roof. This went on for over an hour.
3. The man at the front desk neglected to inform me about the repairs at check-in and when I inquired about them, he tried to gaslight me in front of other guests in an attempt to make me appear as if I was overreacting. He denied that there was construction and that maintenance was only "checking for leaks". After further inquiry, he finally acknowledged that repairs were being done on the roof but continued to lie about providing notice online. When I followed up to fact-check, he became rude and condescending. He kept interrupting me and began to argue with me. He was extremely dismissive and unaccommodating.
5. The pool was definitely an eyesore. It was inoperable and was very dirty. It looked like it had been under construction for some time.
6. The container that was delivered with the continental breakfast the next morning smelled of spoiled milk. It contained 2 Svenhard Danish, 2 cartons of milk, 2 cartons of OJ, and cereal they rationed and packaged themselves.
7. The room smelled old, but the bathroom was modern and clean.