Exterior

Reviews of Best Western Plus All Suites Inn

2.5 out of 5
Best Western Plus All Suites Inn
500 Ocean St, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How to get to the lobby was a bit confusing. Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Stephanie,Thank you for choosing Best Western Plus All Suites Inn and sharing your lovely, five-star review. While we are sorry you were slightly confused about finding the lobby, we are delighted you enjoyed our awesome staff and your stay overall. We look forward to welcoming you back again soon.

8/10 Good

john

Liked: Cleanliness, amenities
Clean and spacious rooms. Great location.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear John,Your high rating means the world to us and we're happy to know that you had a good time with us overall. Thank you so much for the review and we hope to see you again soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very helpful and friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Stephanie,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Best Western Plus All Suites Inn, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lei, Newark

Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ANGELICA, bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious, decent breakfast, very helpful and nice staff
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Angelica,We're delighted you enjoyed your stay at Best Western Plus All Suites Inn! It's great to know that our clean, spacious room and tasty breakfast impressed you. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come stay with us again.

10/10 Excellent

DiAnna

Stayed 1 night in Dec 2023

8/10 Good

Henry

Stayed 1 night in Jan 2024

6/10 Okay

Ana

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024

10/10 Excellent

Sabyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I found the area to be a little scary due to all the homeless people.
Stayed 7 nights in Dec 2023

6/10 Okay

Heather

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
Good location, good size rooms. Rooms weren’t clean and walls were thin.

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and coffee were great! The suite style made it feel worth it! Lots of rooms and very clean.
Stayed 1 night in Nov 2023

10/10 Excellent

?????

Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, large suite room that was very clean and pet friendly for our large dog. Staff was cheerful and welcoming. The free breakfast was very good.
Stayed 2 nights in Nov 2023
Response from Vanessa on 7 Nov 2023
Dear Thomas, Thank you for your feedback.

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Jacob, sorry you did not have a perfect stay. We hope you will give us another opportunity in the future.

6/10 Okay

Kate

Travelled with family
It was fine. Not bad or good. Satisfactory
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Kate, sorry you did not have a perfect stay. We hope you will give us another opportunity in the future.

10/10 Excellent

Sabina

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location and the hotel. I do wish the beds were more comfy. Woke up to a stiff back. Coming from staying at a Best Western Plus the night before, I thought these beds would be same caliber, but they were not great. Other downside is there is not enough hot water to even take a bath. Couldn’t get a 1/3 of the way filled up before water started to get cold. That was a bummer. Luckily, we were just staying one night. If they fix that issue, the place is not bad. I really liked the size of the suite. Very comfortable sized space for 2 people and a dog.
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Sabina, Thank you for the great review! We are happy to see you enjoyed your stay. I am sorry the bed was not comfy; the mattresses are all new. I Hope to see you again soon.

10/10 Excellent

Xin Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
satisfied
Stayed 1 night in Sep 2023
Response from Vanessa on 5 Oct 2023
Thanks so much for sharing your experience with us.We hope to see you again soon!

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Clean! Amazing rooms
Stayed 1 night in Sep 2023
Response from Vanessa on 5 Oct 2023
Thank you so much for taking the time to leave us feedback. I We are so pleased you enjoyed your stay and hope you come back soon!Safe Travels

6/10 Okay

Geri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay but a few things missing
The room was clean, the bed was comfortable, but a few things were missing like an ice bucket and a stand to put my luggage on. My cousin's room was missing a chair at their desk. The breakfast was really good.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Geri, Thank you for taking the time to tell us about your stay. I am so sorry that the ice bucket was missing. All rooms have new luggage bench, unfortunately they look different then the foldable ones. I have shared your comments with the housekeeping staff. I am so pleased you enjoyed breakfast. Come back soon!

8/10 Good

Aracely

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Great job
Stayed 2 nights in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Aracely, thank you for staying with us!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Vanessa on 5 Oct 2023
We’re really grateful and appreciate you taking the time to share your rating with us. I am so pleased we provided you with such great experience! Come back soon!!

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay!

10/10 Excellent

Evan Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Great updated venue. The bed and shower were great. Breakfast and nescafe had a lot of options. Peleton bike in the gym was a bonus.
Stayed 3 nights in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our hotel amenities, the peloton is pretty awesome. Hope to see you again soon.

10/10 Excellent

Maria Charisma, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Graciela, Winnetka

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Graiela, Thank you for the great review! We are happy to see you enjoyed your stay. I Hope to see you again soon.

10/10 Excellent

Maria Charisma, Chino Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love our room (333). It is spacious with a separate living room with a TV. Bedroom has a fireplace, another TV, microwave & fridge. It is modern too with wood flooring. Breakfast is ordinary but coffee machine is great. All in all, i wont hesitate to come back.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our hotel amenities. The coffee machine is pretty cool. Hope to see you again soon.

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our beautiful newly renovated hotel. Hope to see you again soon.

8/10 Good

Umut

Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the review! We look forward to your return again soon.

8/10 Good

jason

Stayed 1 night in Aug 2023
Response from Vanessa on 7 Nov 2023
Thank you for the review! We look forward to your return again soon.

10/10 Excellent

Anthonisha, Fort Washington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Excellent customer service. Nice full breakfast offered.
Stayed 3 nights in Aug 2023
Response from Vanessa on 1 Sept 2023
Thank you for taking the time to tell us about your stay! I am so please to see you were happy with your stay. I hope to see you again soon.

10/10 Excellent

Sheetal

Stayed 3 nights in Aug 2023
Response from Vanessa on 21 Aug 2023
Thank you, Sheetal, We hope to see you again soon!

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023

6/10 Okay

Suzanne, Ossineke

Stayed 1 night in Aug 2023
Response from Vanessa on 1 Sept 2023
Thank you for taking the time to tell us about your stay! I am sorry we dropped the ball on your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Vanessa

Travelled with partner
Our check in person was a male who said very little other than there’s a $100 deposit. No guidance where to go really anything said. I ask so when is breakfast, he answered. As a business owner myself, its mediocre service. To top if off, our weekend stay was filled with a youth soccer tournament with parents drinking in the eating area and kids playing soccer down our hallway on the 3rd floor at 10:30pm. Lots of kids running around all over so I’m hoping its not like that at other weekends. I am not a stickler of these things but darn I wanted rest. Glad I brought my sounds machine.
Stayed 2 nights in Aug 2023
Response from Vanessa on 21 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Estefany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Jaime

Stayed 1 night in Jul 2023
Response from Vanessa on 2 Aug 2023
Hello Jaime, Thank you for taking the time to tell us about your stay. It looks like we dropped the ball and for that I apologize. I hope you decide to come back so we can have a chance to provide you with excellent customer service. Until then Safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bathroom locks don't work, and no cleaning service.
Stayed 2 nights in Jul 2023

2/10 Terrible

Radia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and even worse management. I highly DO NOT recommend.
Stayed 2 nights in Jul 2023
Response from Vanessa on 2 Aug 2023
Hello Radia, I am so sorry to see that your stay was not exceptional. We do hope you come back, and we can provide you with the excellent experience you deserve. Thank you for taking the time to tell us about your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff lady was amazing.
Stayed 1 night in Jul 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and knowledgeable staff. Room was spacious, good shower, beds were comfy and had nice sheets. Convenient location. Our room (214) shared a wall with the ice machine and many people were retrieving ice during our stay. Parking spots were tiny and there was a $10 charge per day for parking - large SUVs are a challenge. Nice to have a continental breakfast. They ran out of some things and there was only one coffee dispenser.
Stayed 1 night in Jul 2023

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It seems there is not good insulation. You can hear everything in the hallway and rooms around you.
Stayed 2 nights in Jul 2023