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Reviews of Best Western Carmel's Town House Lodge

2.5 out of 5
Best Western Carmel's Town House Lodge
NW corner of San Carlos St & 5th Ave, Carmel, CA

Reviews

7.8

Good

Rating 10 - Excellent. 329 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 197 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel! The Hotel Manager was very efficient in contacting us in accommodating us for a late check-in. Was ever ready to answer all the questions we had.
Stayed 1 night in Apr 2024
Response from FOM on 13 Apr 2024
Dear Rodrigo, We're so happy you enjoyed your stay. I'll pass on your thanks and thoughtful compliments to Sanjay, I'm sure he'll be absolutely delighted. We're happy you had an exceptional getaway. Thank you for the thoughtful review and we'll be looking forward to a return visit.

10/10 Excellent

annabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and everything in the room we were in was new and also freshly painted. Great valley for Carmel,
Stayed 1 night in Apr 2024
Response from FOM on 10 Apr 2024
Dear Annabel, Appreciate your business & review, we look forward to your next visit,

6/10 Okay

Xingqiang

Convenient
Stayed 1 night in Mar 2024
Response from FOM on 5 Apr 2024
Dear Xingquiang, Appreciate your business.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the staff was helpful and friendly, the room was a little dated but served us well.
Stayed 2 nights in Mar 2024
Response from FOM on 25 Mar 2024
Dear Tim, Appreciate your business & feedback, hope to see you on your next visit to Carmel.

10/10 Excellent

Natnael

Stayed 3 nights in Feb 2024
Response from FOM on 25 Mar 2024
Dear Natnael, Appreciate your business & review.

10/10 Excellent

Isabelle, Paget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is delightful, including Mary’s warm welcome. Highly recommend this place.
Stayed 1 night in Feb 2024
Response from FOM on 25 Mar 2024
Dear Isabelle, We are pleased to know that you enjoyed your stay and everything our hotel has to offer. I will pass along your compliments to our staff as they work very hard to make each guest’s stay memorable.

10/10 Excellent

Isabelle

Stayed 1 night in Feb 2024
Response from FOM on 25 Mar 2024
Dear Isabelle, Appreciate your business & review.

6/10 Okay

Rosemarie

Liked: Cleanliness
It was one of the few properties in town that offered 2 queen beds. It was fine for our stay since we were mostly visiting family in the area and not in the room that much. Bath towels were rather thin. You could hear quite clearly the people in the next room talking. Overall, not a bad place. Would think about a return visit if I need 2 beds.
Stayed 4 nights in Dec 2023
Response from FOM on 25 Mar 2024
Dear Rosemarie, Appreciate your business & feedback.We hope to see you again on your next visit to Carmel!

4/10 Poor

Monica

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was a huge ball of hair in our bathroom when we arrived and urine on the seats. HOWEVER the manager was sooooo helpful and apologetic and honestly embarrassed. They did a clean the next day and all was well. Otherwise, all very comfortable minus the noise. Perhaps it was just because of where our room was located (next to an exterior door to the outdoor courtyard) but both mornings we were woken up at 7am to really loud conversations - the second day being cleaning staff having a conversation in the stairwell outside our room. I hate complaining. But for $360/night just was hoping for a bit more.
Stayed 2 nights in Feb 2024
Response from FOM on 25 Mar 2024
Dear Monica, Thank you for taking the time to comment about your stay. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are continuously striving to improve the guest experience and will use your comments to improve.

10/10 Excellent

Glenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just passing through for one night, but it was a great staying comfortable bed clean room
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Dear Glenis, Appreciate your business & review, we look forward to seeing you again soon.

8/10 Good

Emil

Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Dear Emil, Appreciate your business, we look forward to your next visit.

8/10 Good

Waltraud

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Convenient location
The location is great - walkable to restaurants, shops and the beach. The lady at the front desk was very friendly and helpful. The room was nice, clean and seemed to be newly renovated. The bathroom was small but clean. The free breakfast was ok and parking was available for free. ONE BIG MINUS - we booked the room ahead and the room was freezing cold! The heater took half of the night to bring up the temperature and this really spoiled our stay.
Stayed 1 night in Jan 2024
Response from GM on 18 Jan 2024
Dear Waltraud, It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

10/10 Excellent

Neelesh

The hotel receptionist was very good. Ensured we know about the area. Places to go for different activities. Rarely your find people like his one who ensures you have fun while being safe.
Stayed 1 night in Jan 2024
Response from GM on 13 Jan 2024
Dear Neelesh, Our management and staff strives to go above and beyond for all of our guests to make sure they feel at home. I have shared your comments with them and they join me in thanking you for your kind words. Appreciate your business and wonderful review. We look forward to your next visit.

4/10 Poor

Richard

Stayed 1 night in Jan 2024
Response from FOM on 1 Feb 2024
Dear Richard, Appreciate your business.

8/10 Good

JOSE ESTUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from FOM on 9 Jan 2024
Dear Jose, Appreciate your business & review.

8/10 Good

Patricio

Travelled with family
Liked: Staff & service, property conditions & facilities
Nothing in particular
Stayed 2 nights in Dec 2023
Response from FOM on 30 Dec 2023
Dear Patricio, Appreciate your business & Happy New Year !

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from FOM on 24 Dec 2023
Dear Angela,Appreciate your business & review. Happy Holidays !!

10/10 Excellent

Geoffrey, san francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From one of the nicest check-ins I have ever experienced to the help getting a forgotten item back to us, this was a wonderful stay in a remodeled room. Right in the heart of Carmel-By-The-Sea, the Best Western Carmel Town House Lodge is a perfect place to begin and end a day in the enchanting town. Breakfast offerings are plentiful too. The pricing is fair, especially considering the competition.
Stayed 1 night in Dec 2023
Response from FOM on 22 Dec 2023
Dear Geoffrey, We are very proud of our remodeled rooms, friendly staff , great location & we love to hear when our guests enjoyed it too. We always try to exceed expectations and cannot wait for your return so we can make your stay even better. Appreciate your business, positive feedback & Happy Holidays !!

8/10 Good

Mahwish

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from FOM on 17 Dec 2023
Dear Mahwish, Appreciate your business & review.Happy holidays.

10/10 Excellent

Malvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location.
Stayed 1 night in Dec 2023
Response from FOM on 16 Dec 2023
Dear Malvin, We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best combination of cleanliness, location, and price in Carmel! My room was updated and clean. The hotel is within walking distance of all of downtown Carmel. The staff is friendly, parking is free, and the stay includes breakfast. My trip: solo, weekday, December. 5/5 will stay here again.
Stayed 2 nights in Dec 2023
Response from FOM on 15 Dec 2023
Dear Courtney, Appreciate your business & feedback , we look forward to welcoming you back soon. Happy Holidays & Seasons Greetings.

6/10 Okay

Carrie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we first arrived check in was very fast. However the first room given to us had urine in the toilet, dry urine in the toilet and a good amount of black long hair on the bathroom floor. It was clearly not cleaned. We were given another room right away after showing the staff the issues. It just made us question how clean the next room was. Also the pillows should be upgraded. We couldn’t sleep both nights because they were terrible and lumpy. It’s in a good location. No microwave available even upon request.
Stayed 2 nights in Dec 2023
Response from FOM on 18 Dec 2023
Dear Carrie, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Appreciate your business & Happy Holidays !

10/10 Excellent

Parimal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service. Infact, we got upgraded to a bigger room so our kids could have separate space w/ beds. Best budget option w/ lots of dinning choices, walkable to Ocean Ave for shopping, beach etc. We really enjoyed our stay. Thanks Best Western Team :)
Stayed 1 night in Dec 2023
Response from FOM on 11 Dec 2023
Dear Parimal , Appreciate your business & review, we look forward to your next visit, Happy Holidays !!

2/10 Terrible

Stephen

I canceled the single room for two days and called and changed it fir one double one night and the hotel did not honor and charged me and if this is not fixed I’m no longer using Expefia
Stayed 2 nights in Nov 2023
Response from FOM on 11 Dec 2023
Dear Guest, We certainly empathize with you, however in this instance, the booking source must be contacted on your end and bring the stated discrepancy to their attention so they can research and resolve accordingly.

10/10 Excellent

Clay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, affordable in downtown Carmel.
Stayed 1 night in Nov 2023
Response from FOM on 4 Dec 2023
Dear Clay, Carmel is very pricey so it’s nice to have a hotel that is more reasonable than most with the convenience of walking everywhere.Appreciate your business & review

4/10 Poor

Dennis

Travelled with family and small children
It’s a 2 stars hotel. They did not have a housekeeper everyday. The coffee and food selections were horrible. It was not. Relaxing experience staying at the property. Never again
Stayed 3 nights in Nov 2023
Response from FOM on 28 Nov 2023
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay.

6/10 Okay

Marte

Disliked: Property conditions & facilities
The 'pillows' were sized like couch cushions, also too thick for sleeping. Breakfast & coffee were one star. Staff were friendly & helpful. Very expensive for quality of accommodation.
Stayed 1 night in Nov 2023
Response from FOM on 20 Nov 2023
Dear Marte, We are sorry that your stay and experience was less than satisfying. Please accept our sincere apologies regarding our coffee and breakfast items not being to your taste and satisfaction, but please know that we are continuously striving to improve the guest experience and will use your comments to improve.Carmel is very pricey so it’s nice to have a hotel that is more reasonable than most with the convenience of walking everywhere.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Great place. Pool is not heated. Breakfast was perfect. Location is great. The beach was amazing. Could do a better job with recycling in the entire town and hotel.
Stayed 2 nights in Nov 2023
Response from FOM on 17 Nov 2023
Dear Carmen, Appreciate your business & review, we look forward to seeing you again soon.

8/10 Good

Yu

Liked: Cleanliness
Nice place, quiet and clean
Stayed 2 nights in Nov 2023
Response from FOM on 16 Nov 2023
Dear Yu, Appreciate your business & review.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a great price you got a great room! Staff was friendly. Terrible parking for larger cars but that’s just the area. Amazing food recommendations by the manager!
Stayed 1 night in Nov 2023
Response from FOM on 11 Nov 2023
Dear Jennifer, Thank you for your review. Carmel is widely known for its truly unique and charming downtown area. We are fortunate that our location provides guests with the opportunity to take a step out from their room, cross the street, and be right in the middle of all the excitement. We hope that you won’t have to wait too long to visit us again!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Great location within walking distance of several restaurants & downtown Carmel. Wonderful 2nd-floor deck with a view of the Pacific. The room was clean & location was safe. The staff was friendly & helpful. We selected this facility for its more reasonably priced accommodations than most found in Carmel. We needed a clean room & safe location for leaving our luggage and sleeping in. We didn't spend much time otherwise there. While there is parking for all rooms, the spaces are tight to get in & out of. We DON'T recommend the continental breakfast. The coffee was watery, the eggs were runny & the sausage was greasy. There are several nearby breakfast locations within walking distance. One of our favorites is the Village Corner (Delores & 6th). We would stay here again for the reasons already stated.
Stayed 4 nights in Oct 2023
Response from FOM on 8 Nov 2023
Dear Robert, Thank you for sharing your experience, with so many choices of accommodation in Carmel, we are so glad and grateful you chose to stay at Best Western Carmel Townhouse Lodge .Carmel is very pricey so it’s nice to have a hotel that is more reasonable than most with the convenience of walking EVERYWHERE.Parking is a bit tight ; Carmel being a small village all businesses are faced with the same challenge.Breakfast :We understand that what we serve may not meet the taste of all guests, but please know that we are continuously striving to improve the guest experience and will use your comments to improve.Appreciate your business, feedback & we look forward to serving you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair hotel but clean and great location.
Location great. The room was updated and nice. Bath had great shower. We had a king room which was very tight. There wasn't a reading chair although there was a desk chair. It was very clean. No A/C and it did get warm in there despite being late October. Most rooms are up a flight of stairs and there is no elevator. Since my wife and I have mobility issues, it was very difficult to get our luggage up and down and they made no offer to help us with luggage. Breakfast was meager. Cereal choices were terrible and they did have scrambled eggs, bacon and waffle iron but looked it over and went out for breakfast. Overall, very clean, room updated but facility worn, breakfast weak and service minimal.
Stayed 1 night in Oct 2023
Response from FOM on 5 Nov 2023
Dear William, Thank you for taking the time out of your schedule to complete the survey and sharing your experience at Best Western Townhouse Lodge. It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Most inns/lodges in Carmel do not provide air conditioning or elevators & our apologies for any inconvenience. Breakfast however is reasonable , similar to what you would find at most chain hotels. We understand that what we serve may not meet the taste of all guests, but please know that we are continuously striving to improve the guest experience and will use your comments to improve.Appreciate your business and feedback & we hope to see you soon!

8/10 Good

Andrzej

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good location in Carmel-by-the-Sea.
Stayed 3 nights in Oct 2023
Response from FOM on 25 Oct 2023
Dear Andrzej, We are happy to hear that you appreciated our central location and we agree that once you parked at our hotel you can enjoy the ability to walk to all the popular local shops and dining Carmel has to offer.

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, good value hotel
This hotel surprised us. The rooms are clean and very comfortable, bathrooms have been recently redecorated which makes it feel slightly more luxurious. Care has been taken to make the hotel look cosy (flowers, etc) so it doesn’t feel depressing. Breakfast is great, lots of variety. Very functional and comfortable, would recommend it as a less pricey option in Carmel.
Stayed 1 night in Oct 2023
Response from FOM on 25 Oct 2023
Dear Sabina, We are very proud of our guest rooms, friendly staff and we love to hear when our guests appreciate it too. We always try to exceed expectations and cannot wait for your return so we can make your stay even betterAppreciate your business and positive feedback. See you soon!

6/10 Okay

Dave

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Close to centre, friendly reception, cheep and chearfull
Stayed 2 nights in Aug 2023
Response from FOM on 25 Oct 2023
Dear Dave, Appreciate your business and review. We look forward to your next visit.

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on 25 Oct 2023
Dear Hector, Appreciate your business. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel staff was so nice and even gave us some tips on places to visit. The room was nice and bed was comfortable and clean. They had a nice balcony area looking over down town area. The location is great and right off the main shopping spots.The only problem was we spent about $8 at the vending machine to find out once we got back to the room and saw all the candy and nuts were expired for 10 months. Wasn’t that big of a deal though we still enjoyed our visit.
Stayed 1 night in Oct 2023
Response from FOM on 10 Oct 2023
Dear Guest, First let me apologize for the experience you had with the vending machines & thank you for bringing it to our attention, we shall correct the situation.Our staff strives to go above and beyond for all of our guests to make sure they feel at home & we look forward to your next visit.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from FOM on 28 Sept 2023
Dear Charles, Appreciate your business!

10/10 Excellent

Apryl

Travelled with family
Liked: Cleanliness, staff & service
The only thing, not a complaint: I would of liked for it to have an A/C unit. They do provide a tower fan and we did sleep with the windows open, so that was sufficient. If we would of came in the summer it would of been horrible.
Stayed 2 nights in Sep 2023
Response from FOM on 26 Sept 2023
Dear Apryl, Most lodging places in Carmel has no air conditioning as the weather stays in the 60s most times in the year. We are so glad to know that you still had a pleasant time with us despite this issue and thank you so much, appreciate your business & review.

6/10 Okay

Jonathan

Travelled with partner
Disliked: Cleanliness
Found hair in the shower & tv wouldn’t work on our first night
Stayed 2 nights in Sep 2023
Response from FOM on 23 Sept 2023
Dear Johnathan, First let me apologize for the experience you had while staying at our hotel. While these issues are not indicative of the standard experience for our guests, we are sorry you had issues during your stay.Appreciate your business.

6/10 Okay

Jose

Liked: Staff & service
Clean but average. This was good enough for me since I planned to use the room only for sleep and bathing. No complaints from my part.
Stayed 2 nights in Sep 2023
Response from FOM on 20 Sept 2023
Dear Jose,Appreciate your business & we look forward to seeing you soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of everything you need.
Stayed 2 nights in Sep 2023
Response from FOM on 20 Sept 2023
Dear Linda, Glad you enjoyed our location & all that Carmel has to offer, appreciate your business & review.

4/10 Poor

Michele

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The bed was awful. The springs squeaked with every move. No extra blankets, was freezing. Very loud outside our door; people congregated there and were talking to each and on the phone.
Stayed 1 night in Sep 2023
Response from FOM on 14 Sept 2023
Dear Michele,First let me apologize for the experience you had while staying at our hotel. While these issues are not indicative of the standard experience for our guests, we are sorry you had issues during your stay. We are continuously striving to improve the guest experience and will use your comments to improve.

8/10 Good

Kristófer Jón

Stayed 1 night in Sep 2023
Response from FOM on 3 Oct 2023
Dear K Jon, Appreciate your business.

8/10 Good

Nathen

Stayed 1 night in Aug 2023
Response from FOM on 26 Sept 2023
Dear Nathen, Appreciate your business, see you soon.

8/10 Good

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Sep 2023
Response from FOM on 6 Sept 2023
Dear Vijay, Appreciate your business & review.

6/10 Okay

Lourdes

Disliked: Room comfort
No a/c
No air conditioning. Towels need to be bleached..
Stayed 2 nights in Aug 2023
Response from FOM on 4 Sept 2023
Dear Guest, Please accept our apologies for inconvenience caused due to no air conditioning in our rooms and you may have suffered a restless night. Given that our area did have a heat wave warning during the course of your stay, no lodging places in Carmel has air conditioning nor do we advertise that on our websites.Appreciate your business and once again my sincere apologies for the inconvenience.

10/10 Excellent

Divine Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from FOM on 4 Sept 2023
Dear Divine, Appreciate your business & review.

8/10 Good

Stefanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I love how walkable this little town is! We were ten minutes from the beach and all the shops and restaurants are right nearby! They do close early and can get quite busy so make sure you plan ahead
Response from FOM on 4 Sept 2023
Dear Stefanie, It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

6/10 Okay

Gary

Stayed 4 nights in Aug 2023
Response from FOM on 16 Sept 2023
Dear Guest, Appreciate your business.