Aerial view

Reviews of Riu Palace Jamaica - Adults Only - All Inclusive

4.5 out of 5
Riu Palace Jamaica - Adults Only - All Inclusive
Mahoe Bay - Ironshore P O, Montego Bay, Saint James

Reviews

9.0

Wonderful

Rating 10 - Excellent. 809 out of 1239 reviews" "
Rating 8 - Good. 269 out of 1239 reviews" "
Rating 6 - Okay. 96 out of 1239 reviews" "
Rating 4 - Poor. 37 out of 1239 reviews" "
Rating 2 - Terrible. 28 out of 1239 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sindor T

Liked: Staff & service
Stayed 4 nights in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Mario A, jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, great environment and quick transportation
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr 2024
Dear Mario A,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Mirna, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is wonderful!!!
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Mirna,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was worth what I paid for. The staff was friendly and very attentive. Elevator didn't work but atleast the second elevator was working. Food was good. I enjoyed being able to walk to the sister Rius.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 23 Apr 2024
Dear Randy,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Randy!Warmest Regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were really friendly. Dining at Elite restaurant & Krystal were top notch.
Stayed 7 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 23 Apr 2024
Dear Stephanie,Thank you very much for your fabulous review.The best reward is learning to learn you liked it.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon!Kindest Greetigns, Stephanie,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people, views, food and fun to be had!!
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 23 Apr 2024
Dear Patricia,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was very helpful and very friendly. The property is a bit old
Stayed 3 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 19 Apr 2024
Dear Vladimir,We are so grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our staff.And it will be lovely to welcome you again, Vladimir.Loving Regards!Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at a Riu resort. The staff was very friendly and entertaining. I felt like the staff kind of “pressured” the guests to participate in the poolside games and activities. But it’s all in good fun and everyone was respectful. The pool was nice and clean. The swim-up bar was well run. But the poolside drink service was a bit slow. The food at the buffet was very good and there were many different varieties. But there were too many “off the wall” selections that didn’t fit my basic food preferences. So, I’d say about 1/2 the buffet appealed to my taste buds. The fruit, salad bar, and dessert selections were wonderful. They say the dining reservations fill up quickly. But every time we walked by, nearly 1/2 the tables (or more) were always empty. We didn’t make any reservations this time. But we met some friends on our visit that said they didn’t care for the reserved dining experience and the food was no better than the buffet. The rooms were okay. Very clean and well kept. However, the furniture seemed outdated and rickety. Room service was wonderful and the fridge was always well stocked. The nighttime activities fell short. The trivia night was a bust as the questions all centered around the Riu Resorts chain. (We walked out after about 10 questions so we cannot say if the questions changed). Karaoke night was fun. The “silent dance party” was downright awkward and embarrassing.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 19 Apr 2024
Dear Robert,Thank you very much for choosing us.Your compliments are very much appreciated, our reward is your kind review with the confirmation of a job well done. We will continue to work in order to improve and we would love to welcome you again soon.Kindest wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Jodie LYNN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employees that work the bar areas were not friendly like the RIU in Cabo. There were a few great ones, Archer being the stand out! They others you could barely get their attention or they never said a work. Their tips could’ve been so much higher if they just would’ve had a little more personality. Other than that, the resort was a phenomenal.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Jodie LYNN,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay.We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at. Staff and food options were top notch!! The rooms were a little dated but very clean. My only recommendation would be not to book through Expedia. Transportation to and from the resort was vague and I was sent all around finding my bus. They did not book my return bus to the airport with enough time to go through check in process and were not able to secure another one so I had to find my own transporation.
Stayed 7 nights in Feb 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manage on 19 Apr 2024
Dear Alexis,We are very happy to read you enjoyed your holiday. Our lovely staff will be very pleased.Thank you very much for leaving your valuable feedback.We count ourselves lucky for our guests. It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Looking forward to welcoming you again soon!Caring Greetings!Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Kerrilisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great especially got LBGT guest
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Kerrilisa,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
k
Stayed 7 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 16 Apr 2024
Dear Wesley,We wish to thank you on behalf of our lovely staff team for your evaluation.And we would be very happy to welcome you again and we wish you a brilliant day.Warmest Greetings, Wesley,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Monserrate

Liked: Cleanliness, staff & service, property conditions & facilities
Workers were very polite and hospitable. Good was very good.
Stayed 5 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 16 Apr 2024
Dear Monserrate,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon!Caring wishes, Monserrate,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Lakeisha Evone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this resort. I enjoyed the jet tub and the spacious shower. The room was cool and clean. Staff was very friendly and helpful. I will definitely be coming back.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 12 Apr 2024
Dear Lakeisha Evone,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon.Love you back, Lakeisha!Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and the options changed daily. I stayed for 4 nights and 5 days. Our room was very clean however our toilet area, which is closed off from the rest of the bathroom, held a slight old odd smell. I cleaned it myself and the smell remained. The staff were super polite and accommodating. The beach was clean, peaceful, and relaxing. There were also daily activities, music, and much more. I will definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 12 Apr 2024
Dear Shari,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Shari!Kindest Greetings,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

JOHN, Manassas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hospitality Staff
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear JOHN,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Sharon

Everything and everyone was wonderful, can’t wait to go back, thank you Expedia
Stayed 6 nights in Mar 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 11 Apr 2024
Dear Sharon,Thank you very much for your kind comments, we are happy to read that you have had a nice holiday.Also, we would like to thank you for highlighting our lovely team.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, Sharon!Loving Greetings,Hotel Riu Palace JamaicaOnline Reputation Manager

6/10 Okay

Tangi

Liked: Cleanliness, property conditions & facilities
The beach was beautiful. There were no kids so it was quiet. I did not get the proper protocol for booking transportation from and to the airport. Even though it was included in my package, I had to pay for a taxi out of pocket.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 9 Apr 2024
Dear Tangi,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Karsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at RIU Palace made our Jamaica experience so much better and unforgettable! We were sad to check out and didn’t want to leave! We will be back!
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 11 Apr 2024
Dear Karsten,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

April Ann Peterson

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024

2/10 Terrible

Travis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff goes in your room unannounced goes through your bags and steals items. Do not take anything of value because the staff will sell it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Mar 2024

10/10 Excellent

Luesta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rui Palace staff excellent very friendly and helpful. Food choices were great something for everyone. Met fellow travelers from many places. Would visit this property again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jewel

Stayed 3 nights in Mar 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shew where do I start.....The Staff is AMAZING!! Some notables are Spark, Spiderman, Starfire, Paul, Demar, Kriss, Miguel, Stone, Dr Fun, Bravo, Arthur....honestly everyone!! The food was great...we ate at the Italian and Steak but could have eaten at all 4, we enjoyed the buffet so much we canceled the other 2 reservations. The property is constantly being cleaned and we found our room (garden view) very nice. It's nice having access to the other properties but we only went to Reggae for the jerk chicken and Montego Bay for the big entertainment shows. We found the Palace to be more enjoyable for us and loved the entertainment here. Best vacation we have ever taken!!! Thank you to the Staff that treated us like family.
Stayed 7 nights in Mar 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 10 Apr 2024
Dear Kelly,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.We thank you very much, we really look forward to welcoming you again, Kelly!Loving wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Shanequa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so accommodating and nice!
Stayed 3 nights in Mar 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 8 Apr 2024
Dear Shanequa,Thank you very much for taking the time to leave your fantastic review!We are thrilled to learn you enjoyed it and it is rewarding to read you found it to be just right for your well-deserved holiday.We will pass on your review to our beautiful staff.We cannot wait to host you again, Shanequa.Loving wishes,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was lively and entertaining. Room was clean and staff were friendly and helpful. Food choices could have been better but overall a good experience.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on 9 Apr 2024
Dear Antonia,Thank you for sharing your feedback. We are pleased to hear that your stay with us was great and that you enjoyed our service.We look forward to welcoming you soon again.Sincerely,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Cynthia, Northlake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my stay, the entire experience was amazing. The staff was friendly and always greeted me with a smile, the food and drinks were plentiful and tasty, the activities were fantastic, the resort is beautiful and I hope to return sooner than later!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 9 Apr 2024
Dear Cynthia,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace JamaicaOnline Reputation Manager

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The access to rui montego bay and reggae was the o ly redeeming part and that it was very close to the airport. Otherwise, I did not like beach area, the food was mediocre or average at best.. I couldnt get reservations at the speciality restaurants. And it was very noisy with airplanes flying overhead.
Stayed 5 nights in Mar 2024
Response from Hotel Riu Palace Jamaica Online Reputation Manager on 2 Apr 2024
Dear Christina,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

LUTHER

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 9 Apr 2024
Dear LUTHER,Thank you so much for your words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Andres H

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 5 nights in Mar 2024

8/10 Good

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Palace was a nice option for my honey and I the property was very clean and walkable to the other properties (Riu reggae and Montego Bay) I took a star off because the staff at Aqua 24hrs snack bar and the front desk bald headed (male) grave night staff was extremely rude when asking questions other than that it was good
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Anastasia,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.Please have no doubt, as we will follow up on your comments and address them with the relevant departments.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Lauren

Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 27 Mar 2024
Dear Brian,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

8/10 Good

Luthnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Melissa A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was me and my husband’s first trip to Jamaica. Although we enjoyed our stay at the Riu Palace, overall we found the beach to be decent, the room to be clean and comfortable, the pool areas we're fun, and the adults only resort was great, the food and drinks were pretty good too, the one area that stands out as needing improvement is the nightlife entertainment. That was pretty lackluster!!
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Melissa A,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

6/10 Okay

Glendaliz

Travelled with partner
Liked: Cleanliness
Rooms look old and furniture damaged . I wanted an oceanfront and they said no . Need to download an app to make dinner reservations. For what I spent I expected more . Def not my fave and I travel a lot . Won't be staying here again .
Stayed 3 nights in Mar 2024
Response from Online Reputation Manager on 26 Mar 2024
Dear Glendaliz,Thank you for evaluating your stay with us. We are truly disappointed to learn that we did not live up to the standards you expected from us, as we are committed to provide excellent services to all our guests. Your comments have been shared with our management team as we understand that there is always room for improvement and despite your inconveniences, we hope that you will give us another chance to serve you again in the near future.Best wishes, Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Kevin P

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time! Staff were amazing
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 25 Mar 2024
Dear Kevin P,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time in any of our facilities.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Christine

Stayed 3 nights in Mar 2024

10/10 Excellent

Citara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Makaida

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. Beautifully built, welcoming staff, delicious buffet. Super convenient, right on the beach and close to the airport. I have stayed at the Palace Montego Bay several times and we will definitely be back again.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 22 Mar 2024
Dear Makaida,It has been a real pleasure for us to receive your complimentary comments and to see that you greatly appreciated different aspects of the hotel that have contributed to making your experience extremely satisfactory.We look forward to your return and the opportunity to provide you with a new and memorable experience at our facilities.We are waiting for you with open arms.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and very good resort, excellent attention.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Francis,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Hipolito

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu palace was beautiful
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 21 Mar 2024
Dear Hipolito,We sincerely appreciate your kind words. Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Carlos Juan

Liked: Cleanliness
Good
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Carlos Juan,We appreciate your words from the bottom of our hearts.Obtaining a rating from you like the one you give us encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Entire staff was very friendly and provided great service.
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 20 Mar 2024
Dear Bobby,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager

10/10 Excellent

Tonya, Greenwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an odor in the room when we turned the air on but I would definitely stay there again it was great!!!
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 19 Mar 2024
Dear Tonya,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Palace JamaicaOnline Reputation Manager