View from property

Reviews of Hibiscus Lodge

3 out of 5
Hibiscus Lodge
83-85 Main Street, Ocho Rios, Saint Ann

Reviews

8.4

Very good

Rating 10 - Excellent. 210 out of 462 reviews" "
Rating 8 - Good. 166 out of 462 reviews" "
Rating 6 - Okay. 60 out of 462 reviews" "
Rating 4 - Poor. 12 out of 462 reviews" "
Rating 2 - Terrible. 14 out of 462 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth the money.. Highly recommend if you’re looking for a great deal in Ocho Rios with beautiful views ..
Stayed 4 nights in Apr 2024
Response from HLH on 15 Apr 2024
Hi Abena,We're delighted to hear that you found your experience at our property to be worth every penny! Thank you for the glowing recommendation and for highlighting our beautiful views. We're thrilled to have provided you with a great deal and a memorable stay in Ocho Rios. We look forward to welcoming you back again soon!

8/10 Good

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We family and I stayed at the hotel for one night. It’s a simple and convenient hotel for a temporary stay. I wouldn’t recommend it for extended stay but maybe1-2nignts. The staff were friendly and professional. The complementary breakfast in the morning was really good!
Stayed 1 night in Apr 2024
Response from HLH on 8 Apr 2024
Hi Anita,Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you found our hotel to be simple, convenient, and suitable for a short-term stay. We're pleased that you enjoyed the friendly and professional service provided by our staff, as well as the complimentary breakfast. We appreciate your review and hope to have the opportunity to welcome you back for another pleasant stay in the future!

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing was a club blasting music until 3am but its location nothing they can do about it. Everything else was great. Feels private and unique. I would stay here again.
Stayed 3 nights in Apr 2024
Response from HLH on 8 Apr 2024
Hi Maja,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great experience overall and that you found our property to be private and unique. We understand that external factors such as the nearby club can occasionally disrupt the tranquility of our location, but we're glad to know that it didn't detract significantly from your stay. We truly appreciate your understanding, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Bashir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay I would definitely recommend!
Response from HLH on 3 Apr 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience during your stay. Recommendations like yours mean a lot to us. We look forward to welcoming you back again soon!

10/10 Excellent

Heather

Liked: Cleanliness, amenities
This property was lovely. Clean, friendly staff, gorgeous views, quiet environment and close to local shopping area. I will definitely be back!
Stayed 4 nights in Mar 2024
Response from HLH on 29 Mar 2024
Heather, it's wonderful to hear that you had such a fantastic experience at the property! A clean and welcoming environment, friendly staff, breathtaking views, and a quiet atmosphere all contribute to a memorable stay. Being close to local shopping areas adds convenience and opportunities for exploration.It's great to know that you plan on returning in the future. It sounds like you found a gem of a place to stay. Thank you for sharing your positive experience, and we look forward to welcoming you back!

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service
Love the breakfast; private and family owned - which I support. The housekeeping staff was very friendly and accommodating butcher be of the front desk check in staff was brusque. It is in the middle of the town area which can be noisy but it is lively. The place was secure and I felt safe.
Stayed 3 nights in Mar 2024
Response from HLH on 27 Mar 2024
HI Paula,Thank you for taking the time to leave a review of your recent stay with us. We are delighted to hear that you loved the breakfast and appreciated the fact that we are a private, family-owned establishment. We take great pride in providing a warm and welcoming atmosphere for our guests. We are glad to hear that you found our housekeeping staff to be friendly and accommodating. Your feedback about the front desk check-in staff is duly noted, and we will address this with our team to ensure that all our guests receive the same level of attentive service. We understand that being in the middle of a lively town area can come with some noise, but we are pleased to hear that you felt secure and safe during your stay. The comfort and safety of our guests are top priorities for us. Thank you once again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, large/spacious property with amazing view and staff.
Stayed 9 nights in Mar 2024
Response from HLH on 18 Mar 2024
Hi Matthew,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our beautiful and spacious property, along with the amazing view it offers. Providing a serene and breathtaking environment for our guests is always our goal, and we're delighted that you appreciated it. Moreover, we're glad to know that our staff made a positive impression on you. Delivering exceptional service is at the heart of what we do, and we're grateful for your kind words acknowledging their efforts. We hope to have the pleasure of welcoming you back soon for another memorable experience. Thank you again for choosing our property, and we look forward to seeing you again soon!

10/10 Excellent

Kirstine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel on a cliff over looking the crystal clear blue and turquoise ocean, beautiful garden, friendly and helpful staff, not crowded and peaceful, loved it here!
Stayed 7 nights in Mar 2024
Response from HLH on 18 Mar 2024
Hi Kristine,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our property to be absolutely beautiful and that you enjoyed the breathtaking views of the crystal clear blue and turquoise ocean from our cliffside location. We're delighted that you appreciated our well-maintained garden and that our staff contributed to making your stay enjoyable with their friendly and helpful service. Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back for another memorable stay. Thank you once again for choosing our hotel, and we look forward to seeing you again soon!

6/10 Okay

Bruce

Liked: Cleanliness
Disliked: Staff & service
I would stay there again but I will not have dinner there ever again. Shockingly slow & inconsistent quality which never passed average in quality of food.
Stayed 3 nights in Feb 2024
Response from HLH on 7 Mar 2024
Dear Bruce,Thank you for taking the time to provide feedback on your recent stay and dining experience with us. We appreciate your honesty and value your perspective.We're delighted to hear that you would consider staying with us again; however, we sincerely apologize for the disappointment you experienced with the dinner service. Your feedback regarding the slow service and inconsistent food quality is genuinely concerning, and we want to assure you that we take your comments seriously.We are committed to delivering a high standard of service and exceptional dining experiences, and it's clear we fell short during your visit. Rest assured, we will address the issues you've highlighted with our kitchen and service teams to ensure improvements are made. Once again, thank you for bringing this to our attention, and we hope to have another chance to provide you with an outstanding dining experience in the future.

10/10 Excellent

Laura E, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from HLH on 6 Mar 2024
Hi Laura,Thank you for making it Hibiscus, and taking the time to rate your experience with us. It was such a pleasure to be of service to you, we eagerly look forward to your return in the very near future.

10/10 Excellent

Lynn, Largo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my husband on a surprise Birthday trip to Jamaica & we could not hav been happier with our stay at this gem! WOW! The view was unbelievable! The staff was so amazing & so friendly, always smiling & super happy. Our room was extremely clean & so very comfortable! The coffee in the room was absolutely delicious & I'm not a coffee person! Our room overlooked the ocean & the sun room was perfect place in the afternoon to sit & just relax looking at the magnificent ocean. The bed was so comfy! We left the windows open & was lulled asleep by the sounds of the ocean & nice breeze. Would HIGHY reccomen & we cannot wait to return!
Stayed 4 nights in Feb 2024
Response from HLH on 19 Feb 2024
Hello Lynn,Thank you for choosing to celebrate your husband's birthday with us, and we are absolutely delighted to read about the wonderful experience you had during your stay! It warms our hearts to know that our property played a part in making your surprise trip to Jamaica a memorable and enjoyable one.The breathtaking view of the ocean, our friendly and smiling staff, and the comfort of your room are all elements we strive to provide to our guests. We're thrilled to hear that you found the coffee delicious, even if you're not typically a coffee person. It's the little details that make a stay special, and we're pleased to have exceeded your expectations.Your description of being lulled to sleep by the sounds of the ocean and the nice breeze is truly idyllic. We're honored that you would highly recommend our property, and we can't wait to welcome you back for another relaxing getaway.

10/10 Excellent

BALDWIN L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and workers were friendly and polite always willing to help.
Stayed 15 nights in Jan 2024
Response from HLH on 19 Feb 2024
Hello Baldwin,Thank you so much for taking the time to share your positive feedback about your recent stay at our property. We are thrilled to hear that you found the property clean and that our staff was friendly and polite. Providing a welcoming and helpful atmosphere is a top priority for us, and it's gratifying to know that we succeeded in making your stay enjoyable. Our team takes pride in ensuring that our guests have a comfortable and memorable experience, and your kind words serve as encouragement for their hard work. We sincerely appreciate your choice to stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Keneson

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from HLH on 19 Feb 2024
Hello Keneson,We are thrilled to hear that you had an amazing experience during your time with us. We genuinely appreciate your kind words and the time you took to share your positive experience. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the future.

8/10 Good

Tesia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Serene, relaxing ambience, friendly and helpful staff are hallmarks of this property
Stayed 2 nights in Feb 2024
Response from HLH on 16 Feb 2024
Hello Tesia,We are delighted to hear that you found our property to have a serene and relaxing ambience. Creating a peaceful atmosphere for our guests is one of our top priorities, and we are thrilled to know that it contributed to your overall experience. We appreciate your kind words about our staff. Our team is dedicated to providing exceptional service, and it's truly heartwarming to hear that their friendliness and helpfulness stood out to you. We believe that a positive interaction with our staff can greatly enhance the overall stay, and we are glad that you felt well taken care of. Your feedback inspires us to continue delivering the high standard of hospitality that we strive for. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We value your insights and look forward to welcoming you back for another relaxing and enjoyable stay. Thank you once again for choosing our property, and we hope to have the pleasure of hosting you again in the future.

6/10 Okay

Abeke

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Do not loss your room towel or the will charge you $23 for it.
Stayed 1 night in Feb 2024
Response from HLH on 12 Feb 2024
Hi Abeke,That is what is costs us to replace the towel, hence the 23 charge. We apologize if this was an inconvenience to you, but we had to put measures into place for loss prevention purposes. It was truly a pleasure to be of service to you and look forward to your return in the future!

10/10 Excellent

Keisha, Prospect

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms number 11& 12 both were nice, clean and comfortable. We enjoyed the fee breakfast and the bartender, a very nice and courteous young man. Will return.
Stayed 2 nights in Feb 2024
Response from HLH on 12 Feb 2024
Hello Keisha,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in rooms 11 and 12, finding them nice, clean, and comfortable. It's fantastic that you appreciated the complimentary breakfast, and the service provided by our bartender. We take pride in creating a welcoming and pleasant atmosphere for our guests, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit! Thank you again for choosing us, and we can't wait to have you again.

8/10 Good

Erin

Travelled with family, Travelled with family and small children
Liked: Staff & service
A very sweet and cute place to stay. Beautiful view and pool. No beach access but this is only one bit of our trip so I wasn’t fussed by that. We sat down on a little bit they have on the ocean and we watched pufferfish. We met the friendly owner who made effort with my children early one morning (which meant a lot!) and a few of the servers (one in particular quickly became our favourite) We loved breakfast (really good value) and it set us up beautifully for the day I will say that a parent travelling alone with two children, it didn’t feel very family friendly. There were no children there (not Hibiscus Lodge’s fault of course!) but it did mean I felt like I had to tell them to keep it down when they were in the pool as no one wanted to use the pool but a fair few wanted to lay by it most of the day. Equally one evening we had some disparaging looks whilst we played a board game outside our room, but it was very early and didn’t last long! Our room wasn’t anything fancy but we hadn’t asked for that and were more than happy with the simplicity. I would perhaps comment that it’s hard to shower little ones in because the floor gets very hot (I presume boiler/piping under the tiles) but that’s not a complaint. I do think the evening menu in the restaurant is a bit of a let down and a bit expensive, but there is an excellent food spot past Mahogany beach on Main Street that we visited and loved. We will be back again when they’re a bit older and less overexcited in the pool!
Stayed 5 nights in Feb 2024
Response from HLH on 12 Feb 2024
Hello Erin,Thank you for sharing your detailed and insightful feedback. We're enthused to hear that you found our place sweet and cute. It warms our hearts to know that you enjoyed watching pufferfish by the ocean and appreciated the efforts of our friendly staff, especially with your children. Thank you for choosing Hibiscus Lodge, and we look forward to welcoming you and your family back in the near future! We truly appreciate your feedback, as it allows us to continuously enhance the guest experience.

10/10 Excellent

Lerou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, discreet and convenience!
Stayed 3 nights in Jan 2024
Response from HLH on 5 Feb 2024
Thank you for appreciating, and making note of the beauty, privacy and convenience of our location. We are delighted to receive your positive feedback. Such a pleasure to be of service to you, we eagerly look forward to your return in the very near future!

8/10 Good

natalie

Stayed 1 night in Jan 2024
Response from HLH on 20 Mar 2024
Hi Natalie,Thank you for staying with us and taking the time to rate us. Please feel free to leave us with any suggestions or recommendations that would have enhanced your experience with us. We are always seeking better ways to serve you, and eagerly look forward to your return in the very near future.

10/10 Excellent

Tashianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HLH on 25 Jan 2024
Hi Tashianna,We are thrilled about this perfect 5 out of 5 rating. Thank you for staying with us and taking the time out of your busy schedule to rate us. It was our greatest pleasure to have you with us, we eagerly look forward to your return in the very near future!

10/10 Excellent

Dionne

Stayed 4 nights in Jan 2024
Response from HLH on 2 Feb 2024
Thank you for staying with us, and taking the time out to rate us. It's safe to say that all went well with your stay. We just wanted to let you know that it was our greatest pleasure to have you with us, and we look forward to your return in the very near future!

10/10 Excellent

Dionne

Stayed 2 nights in Jan 2024
Response from HLH on 2 Feb 2024
Hi Dionne,Thank you for staying with us, and taking the time out to rate us. It's safe to say that all went well with your stay. We just wanted to let you know that it was our greatest pleasure to have you with us, and we look forward to your return in the very near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Wonderful
Staff was friendly and kind. Grounds was clean and beautiful. Room was clean and comfortable. Breakfast was delicious, ackee and salt fish yum😋. Views of the sea was just breathtaking.
Stayed 1 night in Jan 2024
Response from HLH on 25 Jan 2024
Hi Anonymous,So happy to see your time was well spent! We loved having you with us, and surely hope you will be back soon! Thank you for making it Hibiscus, and an even bigger thank you for taking the time to provide us with such detail feedback.

10/10 Excellent

Makieda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay. If you are looking for a modern hotel, I would not recommend this property. If you are looking for a centrally-located property with beautiful views, island charm, and a convenient location right in the center of town this is the property for you. We enjoyed the daily breakfast and opted for the Jamaican options every morning and the staff was pleasant overall.
Stayed 2 nights in Jan 2024
Response from HLH on 9 Jan 2024
Hi Makieda,Thank you for staying with us and taking the time to provide us with such detailed feedback. We are so happy we were the ideal spot for you. It was our greatest pleasure to be of service to you, we eagerly look forward to your return in the very near future.

8/10 Good

Nathan

Stayed 1 night in Jan 2024
Response from HLH on 9 Jan 2024
Hi Nathan,Thank you for making it Hibiscus. Such a pleasure to be of service to you. Please feel free to leave us with any recommendations or suggestions that would have improved your experience with us; as we are always seeking better ways to serve you.

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
The property did not have a microwave available for visitors, which is inconvenient in the 21st century. Parking is an issue when there are functions being held on property. Some employees require customer service training to deal with visitors effectively.
Stayed 2 nights in Dec 2023
Response from HLH on 3 Jan 2024
Hi Angela,I understand your concerns regarding customer service and parking. I will forward this feedback to the appropriate department for further review and improvement. Thank you for bringing it to our attention. It was our greatest pleasure to be of service to you, we eagerly await your return in the very near future!

6/10 Okay

Fitz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The noise level is just too high. Impeded our sleep. In some cases it went on all night. The music was not soothing. It was always loud and dance hall type. Will not be too happy to return
Stayed 5 nights in Dec 2023
Response from HLH on 1 Jan 2024
Hi Fitz,Thank you for staying with us and taking the time to provide feedback on your stay. The noise level has become beyond our control especially during this hectic holiday season. We sincerely apologize that this was your experience, and we are working on solutions to reduce the noise level here on property for our guest. We do hope you will consider returning in the very near future where we can have the opportunity to turn your experience around. Thank you for making it Hibiscus, Happy New Year!

10/10 Excellent

Nadiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HLH on 1 Jan 2024
Hi Nadia,Thank you for staying with us, and taking the time to rate us! It was our greatest pleasure to have had you with us, we eagerly look forward to your return in the very near future! Happy Holidays and a Happy Happy New Year!

8/10 Good

Denice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly,safe and central.
I got married at the Hibiscus 19 years ago and have stayed there as a family several times. Overall great experience. Friendly staff, great food and good location. The lodge is a little worn in places but it is clean.
Stayed 3 nights in Dec 2023
Response from HLH on 28 Dec 2023
Hi Denice,Thank you for staying with us and taking the time to share your experience. We are so happy to have you back with us, truly nostalgic. We are constantly doing upgrades but still try to keep the unique quaintness of our property. I'm sure you have noticed these changes since your wedding with us 19 years ago. We are thrilled to always be of service to you and your family and eagerly look forward to your return in the very near future.

10/10 Excellent

Rosemarie

Stayed 2 nights in Dec 2023
Response from HLH on 28 Dec 2023
Hi Rosemarie,Thank you for making it Hibiscus and taking the time out to rate us. It was truly a pleasure to be of service to you and we hope you will be back us with very soon!

8/10 Good

Khadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HLH on 11 Dec 2023
Hi Khadia,Thank you for staying with us and taking the time to rate us. It was our greatest pleasure to have served you, we eagerly look forward to your return in the very near future!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very relaxing stay
Very relaxing stay. Beautiful view of the ocean from room. Good food at the restaurant for breakfast and dinner.
Stayed 2 nights in Dec 2023
Response from HLH on 11 Dec 2023
Hi David,Thank you for staying with us, and taking the time to provide feedback. So glad to hear your stay with us was very relaxing as we aim to provide this for all our guests. Feel free to leave us with any recommendations or suggestions that would have improved your stay with us. as we are always seeking better ways to serve you!

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HLH on 1 Dec 2023
Thank you for staying with us and taking the time to rate us. We are so glad to see everything well. Such a pleasure to be of service to you, we eagerly look forward to your return in the very near future!

10/10 Excellent

Barbara, Decatur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful. One of nature's best! The rooms are very clean and the staff very friendly and helpful. Mr. Toney the manager, is very friendly and helpful. The food is very delicious and well prepared. Its really a dream vacation spot and home away from home!
Stayed 2 nights in Nov 2023
Response from HLH on 30 Nov 2023
Hi Barbara,We are thrilled to read your review. We are so happy you were able to enjoy the beauty of our property; and that you found us to be a dream vacation spot, and your home away from home! It was our greatest pleasure to be of service to you. We eagerly look forward to your return in the very near future!

8/10 Good

Kerry-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very nice!!! And adequate amount.
Stayed 1 night in Nov 2023
Response from HLH on 28 Nov 2023
Hi Kerry-Ann,Thank you for staying with us and taking the time to provide us with feedback. Please feel free to leave us with any recommendations, or suggestions that would have improved your experience with us. We are always seeking better ways to serve you. Such a pleasure to be of service to you, come back soon!

8/10 Good

Dayami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from HLH on 28 Nov 2023
Hi Dayami,Thank you for staying with us, it was our greatest pleasure to serve you. Please feel free to elaborate on your experience with us, and leave us with any suggestions that would have improved your experience with us. We eagerly look forward to your return in the very near future!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from HLH on 22 Nov 2023
Hi Jacqueline,Thank you for staying with us! It was our greatest pleasure to be of service to you! We eagerly look forward to your return in the very near future!

10/10 Excellent

Sonji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whats unique about this property it how the bar hang over the sea it as a amazing view its very peaceful and quit and it close to every where i enjoyed my stay.
Stayed 2 nights in Nov 2023
Response from HLH on 14 Nov 2023
Hi Sonji,So so glad to have had you with us. Thank you oh so much for taking the time to share your experience with us. So happy to see you enjoyed the magnificent views and the peacefulness of our property. Such a pleasure to be of service to you, come back soon!

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden behind the rooms is beautiful, filled with lush plants, beautiful flowers and colorful birds. The views from the lodge are magnificent. We had a room with a balcony view of the ocean—breath taking! Very quaint . . . comfortable, well kept and clean.
Stayed 1 night in Oct 2023
Response from HLH on 8 Nov 2023
Hi JoAnne,So glad you were able to enjoy and love all we had to offer! We are truly thankful that you took time to provide us with feedback. Thank you for sharing and thank you for staying with us. It was our greatest pleasure to be of service to you, we eagerly look forward to your return in the very near future!

2/10 Terrible

Colleen

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from HLH on 6 Nov 2023
Hi Colleen,Thank you for choosing us for your stay, and thank you for taking the time to rate us. Please feel free to leave us with any recommendations, or suggestions that would have improved your experience with us. We are always seeking better ways to serve you, and we accomplish this through your honest and unbiased feedback. It was such a delight to have you with us, and to be of service to you. We hope you will consider returning in the very near future, where we may have the opportunity to turn your experience around.

8/10 Good

COLIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the coziness and the staff
Stayed 8 nights in Oct 2023
Response from HLH on 30 Oct 2023
Hi Colin,Thank you so much for staying with us, and taking the time to provide us with feedback. Please feel free to leave us with any suggestions or recommendations that would have improved your experience with us; as we are always seeking better ways to serve you! So delighted that you found our accommodation to be cozy, and that the staff were able to meet your expectations! Come back soon, we eagerly await your arrival!

10/10 Excellent

brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes,it can have street noise but that is Jamaica. This is a charming old school hotel that is a great value. My 4th stay. I have stayed in the Ritz in Paris, the Gritti Palace in Venice, and the Hibiscus Lodge is not that but a great place at a fair price. I will happily return
Stayed 3 nights in Oct 2023
Response from HLH on 20 Oct 2023
Hi Brooke,Thank you for staying with us, and thank you for taking the time to leave us a review. We are so pleased that you found us to be charming at a great value. It was our greatest pleasure to have served you, and we hope you will consider returning in the very near future!

10/10 Excellent

Sade, Fyzabad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hibiscus was an overall pleasant experience. The property is overlooking the water which should not be mistaken for an actual beach. It’s more of a rocky coastal hotel with the ease to do snorkeling. The hotel looks a little dated but they make up for it with the location, food and ocean view. Interaction with the front desk staff showed that they should be a little more helpful. Luckily I met a local at the hotel that helped me sort out transportation after front desk showed little initiative. The mix of local and international cuisine offered at the Almond Tree Restaurant made the experience even better. I tried almost everything on the breakfast menu. They need to improve on the Spanish omelette. It wasn’t appetizing. The bammy and Johnny cakes were tasty and sufficient with the ackee. Breakfast was satisfying. The green plantain sandwiches were delicious and highly recommended if you consume meat and plantain. Cocktails were mixed/ blended to perfection. They’re having some work done so hopefully the place gets an facelift which modernizes it bit. Overall I’d rate them four out of five stars.
Response from HLH on 16 Oct 2023
Hi Sade,Thank you for staying with us and thank you for taking the time to leave us with such a descriptive review. We are truly happy about this 5 out of a 5 rating, knowing we were able to deliver you with an experience up to your satisfaction. We have made note of your concern with the front desk staff and will address this in an effort to make a lasting change. It was our greatest pleasure to be of service to you, we eagerly look forward to your return in the very near future!

10/10 Excellent

Denice

Stayed 2 nights in Oct 2023
Response from HLH on 27 Oct 2023
Hi Denice,Thank you for staying with us, and thank you for taking the time to rate your experience with us. We are so happy to see everything went well with this 5 out of 5 score. We wanted to let you know it was truly a pleasure to have you with us, and we eagerly look forward to your return in the very near future!

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was cozy and the tv didn’t have any working channels. That just encouraged us to go out and see the city and I had an amazing time. The breakfast with the fish and bammy was AMAZING!
Stayed 2 nights in Sep 2023
Response from HLH on 2 Oct 2023
Hi Tammy,Thank you for taking the time to provide us with feedback on your stay. Truly sorry to hear that the channels were not working. This was beyond our control as our service provider was experiencing technical difficulties. So glad you were able to find a silver lining, and was able to have an amazing time seeing the city. It was truly a pleasure to have you with us, we eagerly look forward to your return in the very near future!

10/10 Excellent

Linton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I must commend the receptionist, they were very attentive and polite. The room we got was excellent, the view was magnificent, we made a request for our room and everything was in place and being delivered as expected. The staff were very nice, and the complimentary breakfast was wonderful. I must commend the chef, the food was excellent. Overall everything about Hibiscus Lodge is of quality. Money and time well spent. I highly recommend and I'll definitely be back.
Stayed 2 nights in Sep 2023
Response from HLH on 25 Sept 2023
Hi Linton,Thank you for making it Hibiscus, and thank you for taking the time to provide us with such a detailed review. We are so excited to hear that you highly recommend us, and that you will definitely be back! It was our greatest pleasure to have you with us, and we eagerly look forward to your return in the very near future!

8/10 Good

Sheikh

Stayed 2 nights in Sep 2023
Response from HLH on 12 Oct 2023
Hi Sheikh,Thank you for staying with us and taking the time out to rate our property. Seems like you enjoyed your stay. Please feel free to leave us with any recommendations, or suggestions that would have improved your stay with us; as we are always seeking better ways to serve you. It was truly a pleasure to be of service to you. We look forward to your return in the very near future!

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from HLH on 18 Sept 2023
Hi Carla,Thank you for taking the time to rate us. We are so glad to see everything went well. it was truly a pleasure to have you with us, we eagerly look forward to your return in the very near future!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Property was NOT on the beach or doesn't seem to have access, but it is located across from a night club that's open until about 3 or 4am blasting loud music all morning. The TV didn't work. No phone in the room. Overall disappointing would not ever stay again.
Stayed 1 night in Aug 2023
Response from HLH on 4 Sept 2023
Hello Anonymous,So very sorry to read about your experience. Were you able to report the inoperable tv to front desk because they would have had maintenance fix the issue right away. We do not have a sandy beach, as our property is located on a cliff overlooking the ocean with a staircase leading directly into the sea. We do apologize for the loud music, we are currently working on solutions to negate the effects of noise at nights for our guest. Thank you for making it Hibiscus and thank you for taking the time to provide us with a review. We are continuously seeking better ways to serve you, and we accomplish this through your honest and unbiased feedback. We do hope you will consider returning in the future where we can have the opportunity to turn your experience around.

8/10 Good

Vishala

Liked: Cleanliness, staff & service
The overall property was good. It is abit outdated. The shower was pitching water and the lock on the door to the patio in the room was sticking. The location though is ideal. Breakfast was really good with a good variety. The views are amazing and the staff is friendly.
Stayed 2 nights in Aug 2023
Response from HLH on 28 Aug 2023
Hi Vishala,Thank you for your feedback, we have made note of your concerns regarding the shower, and the lock on the door leading to the patio. We will put them under review and discuss with management in an effort to make changes moving forward. So glad to hear you found the breakfast to be really good, the views to be amazing and the staff to be friendly. These are a few areas we pride ourselves on, so we are so happy we were able to meet your expectations in this arena. Thank you for staying with us, we truly hope you will be back with us very soon!