Front of property – evening/night

Reviews of Le Grand Lodge Mont-Tremblant

3.5 out of 5
Le Grand Lodge Mont-Tremblant
2396 Rue Labelle, Mont-Tremblant, QC

Reviews

8.8

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and lake view although it was frozen Room and kitchen well equipped
Stayed 2 nights in Mar 2024
Response from Le Grand Lodge Mont-Tremblant on 17 Apr 2024
Thank you for the time given to make this review. Le Grand Lodge is always eager to know how to improve the client experience at the resort! Next time, please ask a front desk agent to improve your confort in your unit. We will be happy to help you have the best experience!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great, service , staff and food were amazing. The only thing I would change - having bigger and more comfortable pillows 😴
Stayed 1 night in Apr 2024
Response from Le Grand Lodge Mont-Tremblant on 7 Apr 2024
Thank you for your detailed review. Le Grand Lodge is always eager to give an excellent client experience! All the comments are very appreciated.

10/10 Excellent

sophie, Laval

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pretty location. Comfy rooms. Good for big families, and lake view is stunning
Stayed 1 night in Mar 2024
Response from Le Grand Lodge Mont-Tremblant on 4 Apr 2024
Thank so much for your nice review. The Grand Lodge is a resort that is very welcoming for families.

8/10 Good

Janshee Heeroo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very friendly and welcoming staff who were always very helpful . The place is close to the village and also you can have a nice walk along the beautiful peaceful lake
Stayed 2 nights in Mar 2024
Response from Le Grand Lodge Mont-Tremblant on 4 Apr 2024
Thank you for your detailed review. Le Grand Lodge is always eager to improve the client's experience. And the staff is our core.

10/10 Excellent

K

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the steam room, hot tub, sauna pool and workout facilities… The outdoor rink was nice fire outside by the rink with marshmallows. Very friendly staff, conveniently close to the Mountain. The room that I stayed in, was larger than most, which was nice. However, the rooms likely need a bit of a refresh several things are starting to wear out Murphy bed and pull out couch. Where adequate but my king size bed was well above adequate very comfortable and nice after a long day of skiing. We will definitely be back.
Stayed 7 nights in Mar 2024
Response from Patrick on 23 Mar 2024
Thank you very much for this great review, it's appreciated and will be shared with our staff !!See you next time!!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Patrick on 23 Mar 2024
Thank you for this perfect score, it's appreciated !!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Le Grand Lodge Mont-Tremblant on 21 Mar 2024
Merci pour votre excellente appréciation!

6/10 Okay

Darin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dislike - loud water pipes Dislike - renovations are due
Stayed 2 nights in Mar 2024
Response from Patrick Carmichael, Lodging Manager on 18 Mar 2024
Hello, We would like to apologise for the inconvenience you had to endure during your stay, we usualy dont have that type of problems, but there were mantenance work on our plumbing system in the last few days that could have created louder than usual pipe noises. If you would be so kind to give us another chance, Please contact me directly at the Grand lodge so we could discuss an appropriate compensation for what you went through.

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly. Rooms spacious and a fully equipped kitchen. Daily bus shuttle up to Mont-Tremblant. Very convenient.
Stayed 7 nights in Mar 2024
Response from Patrick on 18 Mar 2024
Hello Leonor, Thank you for this great review, we strive to make our guests stays as perfect as possible, reading comments like yours fills us with a great sens of accomplishement !! See you next time

8/10 Good

Nikolai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong curry 😷 smell in the room, had to leave doors open even though it was very cold outside, other than that pretty happy with everything else. Staff was very friendly, pool/gym/Jacuzzi were really nice after skiing, 4pm cookies made the kids very happy.
Stayed 3 nights in Mar 2024
Response from Le Grand Lodge Mont-Tremblant on 18 Mar 2024
Thank you for taking the time to make this review, Mr Nikolai. Le Grand Lodge Mont-Tremblant is eager to always improving its guests experience. As we offer suites with a full kitchen, sometimes persistant smells can be detected by new clients.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service
The staff was incredibly nice and helpful. The property was clean but some aspects could use some repairs, i.e. the toilet leaked some water on the floor. It would be helpful to have an amedities list on the website for planning for the stay, as I was unsure what additional items were needed or what coffee to bring. Overall, I would totally stay here again and enjoyed my stay very much!
Stayed 4 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you very much for this extraordinary review ! it will be shared with the staff !!See you next time

10/10 Excellent

Stefanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was so convenient. Beautiful outdoor skating trail all lit up. Constant evening fires with marmellows and sticks readily available. Great idea to have free cookies and hot chocolate in lobby at 4pm.
Stayed 5 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you very much for this very nice review, it is greatly appreciated !!See you next time !

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes for the whole fam!
Stayed 4 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you this perfect score and nice comment, it is appreciated !!See you next time

10/10 Excellent

Melinda

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great family friendly hotel! We loved the space, amenities inside the room (fully stocked kitchen) and the pool and spa were great. Restaurant was lovely as well. We will be back!!
Stayed 2 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you for taking the time to leave us this fantastic review ! It's appreciated !See you next time

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you for this perfect score, its appreciated !

10/10 Excellent

kathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, the staff cater to everyone, kids included. Would definitely return
Stayed 2 nights in Mar 2024
Response from Patrick on 16 Mar 2024
Thank you very much for this great review !! It's appreciated.See you next time

6/10 Okay

Talar

Stayed 1 night in Mar 2024
Response from Patrick on 16 Mar 2024
Merci d'avoir pris le temps de nous faire parvenir votre appréciation. Nous en prenons compte.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice common areas!
Stayed 1 night in Feb 2024
Response from Patrick on 8 Mar 2024
Thank you a lot for this perfect score !

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
A bit dated, but suited the log cabin vibe.
Stayed 2 nights in Feb 2024
Response from Patrick on 4 Mar 2024
Thank you for taking the time to leave us this nice review, its very appreciated !Best regards

10/10 Excellent

Yanick

Stayed 1 night in Mar 2024
Response from Patrick on 23 Mar 2024
Thank you for this perfect score, it's appreciated !See you next time!!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bring your skates! Great skating area. Breakfast Buffet is good, but not worth the $$$$. Good Lodge type accomm. with free parking!
Stayed 1 night in Feb 2024
Response from Patrick on 3 Mar 2024
Thank you for this great review, its very appreciated !See you next time

8/10 Good

Arnold Gregory, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Located central to many area attractions.
Stayed 2 nights in Feb 2024
Response from Patrick on 2 Mar 2024
Thank you for taking the time to leave us this very nice rating, it is greatly appreciated !!

8/10 Good

Abdallah

Liked: Cleanliness, staff & service
Close to Tremblant ski resort with shuttle service
Stayed 1 night in Feb 2024
Response from Patrick on 16 Mar 2024
Thank you for this great score, its apreciated.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Parfait pour un séjour à la montagne! Merci!
Stayed 2 nights in Feb 2024
Response from Patrick on 28 Feb 2024
Merci de cette belle note, c'est apprécié !!Cordialement

10/10 Excellent

Pascal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, amazing view- all round good time.
Stayed 1 night in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

8/10 Good

Anna

Stayed 3 nights in Feb 2024
Response from Le Grand Lodge Mont-Tremblant on 21 Mar 2024
Merci pour votre appréciation! Le Grand Lodge souhaite continuellement améliorer l'expérience de ses invités.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great for us and the room was very spacious. The only downside was the maintenance on the elevator. Staff was amazing!
Stayed 3 nights in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciated, we take note about the elevator and please note that its almost over, the elevator should be in full functionnality mode soon.best regards

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 4 nights in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

10/10 Excellent

Stephane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the activities that were onsite. This included the ice rink, camp fire and a small light trail fot skaters. The 4 o'clock treat which included hot chocolate and cookies for the kids (free). The free shuttle service is great to head to the ski hill,shops and restaurants. Our room had lots of space. A few improvements: Missing hangers, some electrical plugs needs replacing (power plug would come loose or cannot plug). We enjoyes this resort and would recommend.
Stayed 3 nights in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great review, it is appreciated. We take note of all your constructive comments and will transmit them to the appropriate manager.best regards

10/10 Excellent

Agnieszka, Brooklyn

Stayed 2 nights in Feb 2024
Response from Le Grand Lodge Mont-Tremblant on 21 Mar 2024
Merci pour votre appréciation!

8/10 Good

Sinisa, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free ski shuttle bus to Tremblant
Stayed 1 night in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

8/10 Good

Karina Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really pleasant stay. We enjoyed it.
Stayed 1 night in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were superb!
Stayed 1 night in Feb 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

6/10 Okay

Bruno

Stayed 1 night in Feb 2024
Response from Le Grand Lodge Mont-Tremblant on 21 Mar 2024
Merci d'avoir pris le temps d'exprimer votre satisfaction suite à votre dernier séjour. Notre équipe cherche continuellement à améliorer l'expérience vécue par nos invités. De nombreuses améliorations sont prévues pour les prochains mois! Au plaisir de vous revoir pour que vous en profitiez!

4/10 Poor

Brigitte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Patrick on 28 Feb 2024
Thank you for taking the time to let us know your point of view on your stay. It would be appreciated if you could tell us a little more about your dissatisfaction.best regards

4/10 Poor

Alain

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old rooms. Fire place not fonctional. 1 elevators is out of service the other one is being being put our service during certains hours to apparently preserve it ! Sorry but does not worth the - 350 paid for the room
Stayed 1 night in Jan 2024
Response from Le Grand Lodge Mont-Tremblant on 31 Jan 2024
The Grand Lodge Mont-Tremblant is a 25 years old wood structure. The warmth of the wood is what gives "Wow!" expressions to the new clients coming in. Furthermore, The Grand Lodge just have been bought by Activar and MSA groups, last summer. They have started major renovations and adding new astonishing activity offers on site.

10/10 Excellent

Toufic

Stayed 1 night in Jan 2024
Response from Le Grand Lodge Mont-Tremblant on 21 Mar 2024
Merci de votre excellente appréciation!

6/10 Okay

Véronique

Travelled with family
Nous aimons le Grand lodge- la petite suite avec chambre fermer et lit murphy est parfait avec les enfants. Amenez vos patins: parcours chouette a faire: c'est dommage que le site web ne mentionne pas si c’est patinable ou non. L’hôtel aurait besoin d’un peu d’amour mais correcte dans l’ensemble.
Stayed 2 nights in Jan 2024
Response from Le Grand Lodge Mont-Tremblant on 31 Jan 2024
Merci beaucoup pour le temps que vous avez pris pour écrire vos commentaires. Le Grand Lodge est toujours en quête d'améliorer l'expérience vécue par ses invités. En effet, après 25 ans, cette magnifique structure de bois a la chance d'avoir été acheté par deux groupes experts en immobilier et en hôtellerie: Activar et MSA. Ils ont déjà commencé à "donner de l'amour" à ce magnifique Resort. Plusieurs belles surprises s'en viennent au cours des prochains mois!

10/10 Excellent

Sherry

Stayed 1 night in Jan 2024
Response from Patrick on 28 Feb 2024
Thank you for this great score, it is appreciatedbest regards

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went skiing at mt Tremblant and they had free shuttle to and from hill. Awesome bar and restaurant. Went swimming and hot tubing each night after skiing
Stayed 3 nights in Jan 2024
Response from Le Grand Lodge on 16 Jan 2024
Thank you very much to have taken the time to do this review, Mr Andrew. More amazing offers are coming soon for our customers!

10/10 Excellent

Alexandra

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Overall a good stay, needs a refresh and some love
We had a pleasant stay at le Grand lodge. The king bed was very comfortable. The kids didn’t sleep as well on the sofa bed and Murphy beds but was ok. We rented a room with kitchen. I had to put all the dishes in the washing machine before using and spent a good 30 min upon arrival cleaning. Seemed like no one used that room in quite some time and had not been deep cleaned in an even longer time. The game room was fun we played some ping pong but most games were broken and need replacing. The hot chocolat and cookies at 4pm was a hit with our boys. We took the shuttle on day one of skiing and that is very convenient. Day 2 we check out and ask to put our luggage in a room to pick up after skiing. No problem the lady gives us a card… we rush to be there for the 8h30 am pickup… no shuttle. My husband goes inside and the lady says… oh there is no shuttle today! She was still sleeping I guess and didn’t honk to tell us?? Left a bad last impression to say the least. Overall a good stay, convenient near the Hill, with a pool.
Stayed 2 nights in Jan 2024
Response from Le Grand Lodge team on 16 Jan 2024
We really appreciate the time you took to share your experience at the Grand Lodge. We are welcoming all the reviews, as we are eager to always improve our customers' experience. Now that the Grand Lodge have new owners, the quality and the activities offered on site will be gradually upgraded to a new level! We are looking forward to share this new era with you at your next visit.

8/10 Good

Daisy

Liked: Cleanliness, staff & service, amenities
The layout of the room and the 3 beds with 2 baths
Stayed 3 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this nice score, it is appreciatedBest regards

8/10 Good

Jordache

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 3 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this nice score, it is appreciatedbest regards

8/10 Good

Evangelos

Stayed 3 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this nice score, it is appreciatedbest regards

10/10 Excellent

Mitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this perfect score, it is appreciatedbest regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this perfect score, it is appreciatedbest regards

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and charming mountain lodge with all the amenities you need (and then some) within minutes of Mont Tremblant. We would absolutely stay here again.
Stayed 3 nights in Dec 2023
Response from Le Grand Lodge Mont-Tremblant on 16 Jan 2024
Thank you for your review. The Grand Lodge prides itself on blending in perfectly with its natural surroundings.

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Patrick on 28 Feb 2024
Thank you for this perfect score, it is appreciatedbest regards

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023