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Reviews of Residence Inn by Marriott Moncton

3 out of 5
Residence Inn by Marriott Moncton
600 Main St, Moncton, NB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 651 out of 982 reviews" "
Rating 8 - Good. 269 out of 982 reviews" "
Rating 6 - Okay. 38 out of 982 reviews" "
Rating 4 - Poor. 15 out of 982 reviews" "
Rating 2 - Terrible. 9 out of 982 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I really enjoyed the night there the kids liked the pool it was clean too. And the breakfast was amazing too so that’s good too
Stayed 1 night in Apr 2024

10/10 Excellent

lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property well laid off unit well equipped will stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, excellent service & a nice breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and fast with friendly staff that were helpful with pointing out directions. Our room was spacious and clean. We will stay here again
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Paula,Thank you for taking the time to provide this gracious review of Residence Inn by Marriott Moncton. We are delighted to hear that you enjoyed our relaxing rooms and that our team members provided you with exceptional service. It would be an honor to have you stay with us again in the future.We hope you enjoy your journey,Guest Services Team

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Had broken toilet seat cover and broken towel in bathroom.. forgot to reorder when leaving. Great staff. Clean. Accessible. Good breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear John, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience caused by the broken toilet seat cover and towel in your bathroom. Your feedback is invaluable to us as it allows us to identify areas for improvement and ensures that we continue to provide the best possible experience for our guests. We appreciate your understanding and patience and are delighted to hear that you found our staff accommodating, the property clean, and the breakfast enjoyable. We look forward to welcoming you back for an even better experience. We hope you enjoy your journey,Guest Services Team

10/10 Excellent

Shane

Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service
This review is a bit scattered. The rooms are some of the nicest rooms I've stayed in. The breakfast is far more superior than your typical yogurt, cereal and juice complimentary breakfasts. We had one staff member who was fantastic, who went above and beyond and one who did his job well but didn't try to do more than the requirement. The pool was decent however there weren't any towels available and the hottub looked green and scummy. My main issue was I called the day before to inquire about a pack n play. I was told they were subject to availability but he believed we would get one and if we showed up right at check in that it was even more possible. We checked in at 250 and was told the pack n play was in the room. I went up, no pack n play. Asked again upon leaving for some Moncton activities and was told if it wasn't there then housekeeping was on their way with it, we were definitely on the list for one. Returned around 6pm and no pack n play, was then told they were all gone. Uncertain how it was on the way to the room and then never made it. The exceptional employee upgraded us to a room that had enough space for us to put the pull-out couch mattress onto the floor so our 1 year old had somewhere to sleep. Despite the pack n play issue, we will definitely stay here again but will be sure to bring something for our daughter.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Kelly, Thank you for choosing Residence Inn by Marriott Moncton. While we are glad you enjoyed your stay, we do wish it had been completely seamless. Thank you very much for your feedback, as it helps us understand how we can improve our guests' experience. Please accept our apologies for any inconvenience caused by the Pack n Play request and for falling short of fulfilling your needs. In order to provide a more welcoming stay in the future, we will discuss your feedback with our respective teams. We hope you enjoy your journey,Guest Services Team

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
charge $16 for parking plus tax should be $18.50, but took $20 off my credit card. Not a lot of monies, its the principle.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Andrew,We value your feedback on the parking charge. Your concern highlights an area in which we can improve transparency and accuracy. Rest assured, we are looking into this matter to ensure it aligns correctly with our stated prices. Thank you for bringing this to our attention.We hope you enjoy your journey,Guest Services Team

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised with this hotel I didn’t think it would be as nice as it was for Moncton. The pool and hot tub were nice and clean the hot tub wasn’t to hot the jets lacked as they had no pressure at all but it was nice to just soak in. The room we got was nice and big had a kitchen which I didn’t except the beds were comfy overall a really great hotel. I also had called ahead of time and asked for early check in and the staff was able to accommodate that which I thought was above and beyond because every other place I have stayed at and asked they just say no. So thank you very much we had a great stay!
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Amanda,It's always a pleasure hearing from our guests. We were happy to accommodate your early arrival, and we're glad our comfortable rooms and inviting pool added to your experience. Should you be in the area again, please come back to see us.We hope you enjoy your journey,Guest Services Team

8/10 Good

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast. You do have to pay for parking but not too bad but that would of been nice to know I didn't see it in description when I booked the hotel. People very friendly rooms very big and clean. Breakfast was better than expected. We tried our the pool it was warm and clean hot tub was hot but jets didn't seem to be working but other wise a great stay we would come back. Location near everything dinner and lunch options and Tim's down the street as well
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Tracy,We are happy to hear that your check-in process went smoothly and that you enjoyed our amenities, including our delicious breakfast and the warm pool. We also appreciate your feedback on the parking and the hot tub jets, as it will help us improve our guest's experience. Thank you for choosing Residence Inn by Marriott Moncton, and we eagerly look forward to welcoming you back.We hope you enjoy your journey,Guest Services Team

6/10 Okay

Jillian

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
A little dated but fine
Stayed 2 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Jillian,We sincerely appreciate your feedback, as guest satisfaction is of the utmost importance to us. Hopefully, you enjoyed your stay overall. We'd love to welcome you back anytime!We hope you enjoy your journey,Guest Services Team

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights, great property, clean, modern and quite. The frot desk staff were friendly and helpful. Waffles were a hit at breakfast, the food was fresh and tended to continuously. Would definitely stay here again thanks for a good stay!
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Jodie,Thank you for choosing Residence Inn by Marriott Moncton and for sharing your delightful, five-star review. There's no greater compliment than knowing you were so impressed with all we have to offer that you would stay with us again. We hope you enjoy your journey,Guest Services Team

10/10 Excellent

Jean

Travelled with family
Very friendly staff
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Jean,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Residence Inn by Marriott Moncton!We hope you enjoy your journey,Guest Services Team

10/10 Excellent

Kazi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Mary Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staffs, clean, and on Main street and walkable distances to alot of restaurants and Pubs.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Mary,Thank you for your perfect rating. We are thrilled that our team, convenient location, and high standards of cleanliness made a positive impact on your stay with us. It was a pleasure ot have provided you with a great experience. Please visit us again for another wonderful stay. Safe travels,Guest Services Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful!
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb 2024
Thank you for taking the time to share your feedback, and we are thrilled that our attention to hospitality left a lasting impression on you. Our team is dedicated to ensuring our guests enjoy every minute of their stay, and they will be delighted to know that their efforts were a highlight of your stay. We wish you a safe trip back home, and it would be our pleasure to welcome you back to Residence Inn by Marriott Moncton anytime!Safe travels,Guest Services Team

8/10 Good

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised when I went in my room and it only had a small bathtub. I’m used to the big shower.
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Stephen,Thanks so much for your review. We appreciate your input about the bathtub in your room and will share that with our team, as guest feedback is vital to us. We hope you enjoyed your stay overall. It would be our pleasure to host you again in Moncton, so come back soon!Safe travels,Guest Services Team

10/10 Excellent

LINDA

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and very spacious and also pets are accepted
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Linda,Thank you for your kind words. We're glad you enjoyed your stay at our comfortable, pet-friendly property, and we look forward to your next visit.Safe travels,Guest Services Team

10/10 Excellent

James

Very helpful staff Excellent location
Response from General Manager on 13 Jan 2024
Dear James,We're delighted to hear you had a positive experience during your stay with us! Our team strives to provide excellent service, and we're thrilled you found them helpful. Additionally, we're pleased that our location met your expectations. We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Safe travels,Guest Services Team

10/10 Excellent

LINDA

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

amber

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
i liked that it was very close to the bar and it was very cozy
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Amber,We always appreciate hearing from our guests, and we're so pleased you enjoyed your stay. The next time you're looking for cozy, convenient accommodations in the area, please come see us again at Residence Inn by Marriott Moncton!Safe travels,Guest Services Team

10/10 Excellent

LYNN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms include kitchen, table, comfortable bed
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Lynn,Thanks so much for your review of Residence Inn by Marriott Moncton. We're glad you enjoyed our well-appointed accommodations, and we hope to welcome you back soon for another memorable getaway!Safe travels,Guest Services Team

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Richard, Rockland

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and very close to river walking trails and city amenities. Very good value for money.
Stayed 4 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Richard,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could enjoy all the convenience ours affords our guests! Additionally, we take great pride in offering excellent value, so we're pleased you found your experience well-priced. Thank you for your great review, and we hope you return soon!Safe travels,Guest Services Team

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean . Restaurants in area closed Boxing day. Lot of homeless and misbehaved people on street
Stayed 4 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear John,Thank you for choosing our hotel for your recent visit to Moncton. We're glad you enjoyed your visit with us and our clean accommodations. Please allow us to host you again at Residence Inn by Marriott Moncton.Safe travels,Guest Services Team

10/10 Excellent

Lillian

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Adrien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was lovely. Would have preferred not to be in an accessible room.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Adrien,Thanks for visiting Residence Inn by Marriott Moncton. While we're happy you liked your assigned suite, it's unfortunate the layout was a bit different than you expected. Your feedback is appreciated, and we hope to welcome you back soon. Safe travels,Guest Services Team

10/10 Excellent

Garrett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Garrett, It was wonderful having you as our guest recently! Thank you for your review and for giving us a perfect rating, and we hope you return soon. Safe travels,Guest Services Team

10/10 Excellent

Marina, Fall River

Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

allan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service as always
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Allan,Thank you for the outstanding rating of your recent stay at Residence Inn by Marriott Moncton. We're glad your excellent visit can be directly attributed to our exceptional service. It will be our pleasure to host you again in Moncton, so come back soon!Safe travels,Guest Services Team

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything downtown
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Gary,It warms our hearts to know that our location was perfect for your needs and that you had a wonderful experience overall. Thank you so much for the perfect rating, and we hope to see you again soon. Safe travels,Guest Services Team

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff was absolutely fantastic. They did a lot of extra stuff for me and the kids. I really appreciate you guys taking the time. Have a great Christmas
Stayed 3 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Vicki,Thank you for letting us know how much you enjoyed your visit to Residence Inn by Marriott Moncton. We are humbled by your kind comments on our guest service and look forward to sharing them with our team. Please come back and see us again soon. Safe travels,Guest Services Team

4/10 Poor

HOLLY M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty/Dated- SUPER Expensive
Place is super dated. Defiantly NOT worth $300 a night. PLUS parking. WAY TOO MUCH. Not a great experience.
Stayed 3 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Holly,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us, and we apologize for any upkeep concerns during your visit. Our team is dedicated to making effective changes for the future, so we'll be sure to discuss your feedback internally. Please consider giving us another chance soon, we know that we can impress you. Safe travels,Guest Services Team

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hotel. Great location.
Stayed 2 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Heather,Thank you for sharing your comments with us. We are delighted to know that you enjoyed our friendly staff members and excellent location. It was a pleasure hosting you, and we hope to see you again soon! Safe travels,Guest Services Team

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023

10/10 Excellent

LUC

Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Andrew,Our team at Residence Inn by Marriott Moncton is appreciative of your excellent feedback, especially regarding our great location. Your insights allow us to progress as a team, taking every concern to heart and making immediate improvements. We look forward to hosting you again for another excellent experience.Safe travels,Guest Services Team

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot is full of garbage, it’s so unsightly, and reflects poorly on the hotel. The rooms facing the street do not obscure much of the noise.
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Rachel,Thank you for taking the time to share your valuable feedback. Please know we take our guest concerns very seriously, and we will discuss your comments as we strive to improve your experience. We wish you pleasant onward travels. Safe travels,Guest Services Team

10/10 Excellent

Folasade

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome customer experience
Stayed 3 nights in Nov 2023
Response from General Manager on 7 Nov 2023
Our team always strives to provide the best service possible, so it warms our hearts to know that they succeeded once again. Thank you so much for the perfect rating, and we hope you'll join us again soon. Safe travels,Guest Services Team

10/10 Excellent

Tanya

Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023