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Reviews of Casino New Brunswick

4.5 out of 5
Casino New Brunswick
21 Casino Drive, Moncton, NB

Reviews

8.8

Excellent

Rating 10 - Excellent. 576 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 89 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Clean, comfortable rooms, easy parking and great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Pattyacole@hotmail.com

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a few more plugs in convenient places.
Stayed 1 night in Apr 2024
Response from Eric on 17 Apr 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
What a great spot to stay! Pool, Casino, restaurant.. everything u really need in a good stay :)
Stayed 1 night in Mar 2024
Response from Eric on 16 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Genevieve, Saint John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing visit, concert, casino and food
Stayed 2 nights in Apr 2024
Response from Eric on 16 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 16 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Johna Lee

Always a great stay
Stayed 1 night in Apr 2024
Response from Eric on 16 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Germain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Eric on 15 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it’s proximity to everything
Stayed 1 night in Apr 2024
Response from Minoo on 14 Apr 2024
Thank you for your feedback. We appreciate it! :)

8/10 Good

Ghislain

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We get there arund 3 15 pm to Check in and they made us turn around ! Checking time only at 4! Stupid
Stayed 1 night in Apr 2024
Response from Minoo on 13 Apr 2024
Hello Ghislain, Our guaranteed check-in time is at 4 pm, however we accommodated you at 3.38 pm on a concert night! We encourage you to check the hotel's check-in time for future reservations to avoid disappointment. Thank you.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 1 night in Apr 2024
Response from Minoo on 13 Apr 2024
Thank you for your feedback. We appreciate it! :)

6/10 Okay

Amanda

Travelled with partner
Liked: Cleanliness, amenities
It took 45 minutes to check in, the line was long and slow. We paid without a visa, so they added $100 to the stay and didn’t tell us if we had just used our visa we wouldn’t have to do that. Then had to check out with them to get the $100 back. Again, they didn’t mention that they had to check our room before giving us our money back.
Stayed 1 night in Apr 2024
Response from Minoo on 13 Apr 2024
Thank you for your feedback. Your concerns have been raised to the department head.

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was very good. However the pillows were terrible and negatively affected sleep.
Stayed 1 night in Apr 2024
Response from Minoo on 13 Apr 2024
Thank you for your feedback. Your concerns have been raised to the department head.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom, clean and smelled fresh
Stayed 1 night in Apr 2024
Response from Minoo on 13 Apr 2024
Thank you for your feedback. We appreciate it! :)

8/10 Good

Michael, York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and spacious. Bed was comfortable. TV statuos did not seem to come in very sharp. Dim lighting in room. Hotel not close to town.
Stayed 1 night in Apr 2024
Response from Eric on 12 Apr 2024
Thank you for taking the time to leave a review.

10/10 Excellent

Michael

I had a great stay. Spacious room. Comfortable. I will choose this location for future stays
Stayed 1 night in Apr 2024
Response from Eric on 12 Apr 2024
Thank you for taking the time to leave a review, we look forward to seeing you again in the future.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
spacious room
Stayed 1 night in Apr 2024
Response from Eric on 12 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
The property was nicely located and easy to get to from the highway and the staff were very friendly. The common area of the hotel were very nice, however the rooms need some TLC and updating. They were clean, but worn and very dark. Also it was very noisy and wouldn't be my first pick of a place to stay again.
Stayed 1 night in Apr 2024
Response from Eric on 17 Apr 2024
Thank you for taking the time to leave a review. I've relayed your comments to management.

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not as nioe as it was
Stayed 1 night in Apr 2024
Response from Eric on 11 Apr 2024
Thank you for taking the time to leave a review.

10/10 Excellent

Ruchir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very specious and clean. The location is very convenient.
Stayed 1 night in Apr 2024
Response from Eric on 10 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Tom, Dartmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visit frequently but never stay at motel. Very nice. Fruendky staff. Clean room and easy access to Casino. Shame the buffet isn't open every day but the pub was ok in a pinch. I would definitely stay again
Stayed 1 night in Apr 2024
Response from Eric on 10 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Eric on 10 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Gerald

Travelled with partner
Liked: Amenities
Easy checkin and a nice property
Stayed 1 night in Apr 2024
Response from Eric on 8 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Karie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice clean updated rooms
Stayed 1 night in Apr 2024
Response from Minoo on 6 Apr 2024
Thank you for your feedback. We appreciate it! :)

8/10 Good

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient pedway to Casino for concert we attended. Easy checking, lots of parking close to the doors.
Stayed 1 night in Apr 2024
Response from Minoo on 6 Apr 2024
Thank you for your feedback. We appreciate it! :)

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Minoo on 6 Apr 2024
Thank you for your feedback. We appreciate it! :)

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to casino! super clean and friendly
Stayed 1 night in Apr 2024
Response from Eric on 3 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe and the hotel was very clean
Stayed 1 night in Mar 2024
Response from Eric on 2 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay. Supper option
Stayed 1 night in Mar 2024
Response from Eric on 2 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eric on 29 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

4/10 Poor

Christa

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Eric on 28 Mar 2024
Thank you for taking the time to leave a review.

8/10 Good

Celine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Mar 2024
Response from Eric on 25 Mar 2024
Thank you for taking the time to leave a review, We hope to see you again in the future.

2/10 Terrible

Robyn, Saint John

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Eric on 27 Mar 2024
Thank you for taking the time to leave a review.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angele on 26 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice room, wish they honoured the indigenous tax exemption ,
Stayed 1 night in Mar 2024
Response from Minoo on 25 Mar 2024
Thank you for your feedback! We appreciate it.

10/10 Excellent

Michael J

Travelled with group
Good stay
Stayed 1 night in Mar 2024
Response from Minoo on 23 Mar 2024
Thanks for your feedback. We appreciate it! :)

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there but the rooms are always so dark .Not very much lighting
Stayed 1 night in Mar 2024
Response from Eric on 18 Mar 2024
Thank for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
After having my door kicked my a drunk while my disabled wife was the was a little upsetting and felt like i had to take care of it myself. It was not quite the respond that I thought I should recieve from a first class hotel like casino nb
Stayed 1 night in Mar 2024
Response from Eric on 18 Mar 2024
Thank you for taking the time to leave a review, we apologize for your experience, and as a gesture of good faith, I've put a note on your profile to give you a complementary upgrade on your next visit, just give us a call next time you book to advise us that you are coming. Should any situation like this happen, please give us a call at the front desk so that we can address the situation as fast as possible.

10/10 Excellent

Jessica

Travelled with partner
Lovely stay but room was very worn/outdated compared to the rest of the hotel.
Stayed 1 night in Mar 2024
Response from Minoo on 17 Mar 2024
Thank you for your feedback. We appreciate it and your concerns are brought up to the needed management team members.

8/10 Good

Tommy

Travelled with family
It's a nice place, but the parking sucks if u have a truck
Stayed 1 night in Mar 2024
Response from Minoo on 15 Mar 2024
Thanks for the feedback Tommy.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked every thing
Stayed 1 night in Mar 2024
Response from Eric on 15 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub didn’t work
Stayed 2 nights in Mar 2024
Response from Eric on 14 Mar 2024
Thank you for taking the time to leave a review, we appreciate your notes.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Eric on 2 Apr 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite place to stay in Moncton, hands down.
Stayed 4 nights in Mar 2024
Response from Eric on 13 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric on 14 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we're accommodating and understanding when we told them we were looking for a quiet stay. Our suite was beautiful, and very comfortable.
Stayed 2 nights in Mar 2024
Response from Eric on 12 Mar 2024
Thank you for taking the time to leave a review we hope to see you again in the future.

6/10 Okay

Shelley

Travelled with family
Liked: Cleanliness, amenities
Really slow check in and hard beds but otherwise it was good.
Stayed 1 night in Mar 2024
Response from Eric on 12 Mar 2024
Thank you for taking the time to leave a review we appreciate your notes.

8/10 Good

Tanya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great - the room was very clean, staff were very friendly. If I had one thing to comment on, it would be the lack of any bright lighting in the room, bathroom included. Everything was very dim. I would have rated everything excellent if it wasn't for that.
Stayed 1 night in Mar 2024
Response from Eric on 12 Mar 2024
Thank you for taking the time to leave a review we hope to see you again in the future.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It waz very well maintained ,staff were very accomodatung
Stayed 2 nights in Mar 2024
Response from Eric on 11 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.

10/10 Excellent

Bradly

Liked: Cleanliness, staff & service, property conditions & facilities
Great time and great Venue,
Stayed 1 night in Mar 2024
Response from Minoo on 10 Mar 2024
Thanks for your feedback! We appreciate it :)

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eric on 11 Mar 2024
Thank you for taking the time to leave a review, we hope to see you again in the future.