"The people are everything"
Obviously a top hotel back in its day, Nyali Beach now has a kind of faded luxury feel to it. The standard rooms, whilst comfy and clean, are in need of refurbishing (particularly the bathrooms), and the mosquito nets need to be checked for holes (had to 'fix' mine with hair grips). The tv reception also left something to be desired, but then you don't go to Kenya to watch tv, so it wasn't really a problem. The communal areas are lovely.
Unfortunately, throughout our stay, considerable building work was being conducted, which meant relaxing by the pool was often punctuated by the sound of sawing, hammering, and occasionally clouds of dust. However, to be honest, this wasn't a massive problem, and I'm sure the new buildings will improve the hotel.
But the major plus point for this place was the staff - friendly, polite, cheerful, incredibly helpful wherever they could be, I couldn't have asked for better. The concierge, Mohamed, was particularly helpful, recommending a trip to Mombasa on the matatu (20 Schillings) rather than the taxi (780 Schillings) when we were short of cash - confidence and taking care of your belongings are the keys!
The food was excellent too - I've never had such good sea bass or eaten so much in all my life! The salon offers massages and beauty treatments at very reasonable rates.
If I end up in Mombasa again, I will certainly stay at Nyali Beach and recommend it to people who are looking for somewhere nice on a reasonable budget.
Katherine from Oxford