Biggest problem with the hotel, some ludicrous policy of only giving one key to the guest. Which means, as you leave the room, you take your key out of the magnetic holder, and your AC turns off. Once you come back to the room from the outside heat, you can't relax, since it's literally a sauna inside the room. You'll have to wait for 3 hours for the room to get cool.
Showers are more like a 2 star rather then 4, I've seen 3 rooms, and all bathroom had one thing wrong or the other. The AC in my first room was not working, it took until 2 am the first night to convince the AC technician that the AC is blowing hot air. Finally I got a room with a working AC.
Apart from the front desk, all staff were extremely friendly. Pool area is nice, although restaurant and bar would need higher quality of food and drinks. Menu show Caeserean salad, I assumed it was Caesar. It was atrocious, the lettuce on the salad was brown, not green.