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Reviews of CoastGate Hotel

3 out of 5
CoastGate Hotel
Miritini Street, Old Mombasa, Mombasa

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 4 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Kim

Liked: Cleanliness, staff & service
Basic but good value for money
Good location for Mombasa Train Station - 500 KES for a taxi - arranged by the hotel. The staff were very friendly and room was clean but basic, however breakfast is included so a good price. You are able to eat in the hotel, basic but very inexpensive menu. It is very near to a Mosque and prayer starts at 0500 hrs, ok if you need to catch the train as an early start is needed. Would not really recommend go out and about.
Stayed 1 night in Oct 2017
Response from Ng'ang'a on 7 Mar 2018
Thanks Kim for your feedback. Indeed our proximity to both the SGR train station and the airport put us at a convenient place to guests wishing to transfer. Miritini is quite a safe area, we assure you of no ugly incidences we've heard of. We look forward to hosting you once again!

10/10 Excellent

Ivan, Perth Aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay,
Stayed to be close to the airport for a early morning flight, great staff
Response from Ng'ang'a on 7 Mar 2018
Thanks soo much Ivan fro your great feedback. We strive to provide world class service to our esteemed guests. We look forward to hosting you again!

10/10 Excellent

Ivan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really looked after , will go there again

8/10 Good

Sumit, Navi Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near Airport.
Please remember alcohol and smoking is not permitted in hotel. The hotel is located near Nairobi-Mombasa road which is mostly packed with traffic jam, so expect a delay if you are reaching hotel. The staff is courteous and rooms are clean. Wi-fi doesn't work on 1st and 2nd floor. The food is good and are priced reasonably.

10/10 Excellent

Ebbe and Marion Rabie, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
We were received with so much care and love. Personal attention was given all the time and the Manager even took us into Mombasa where he organised a guide to take us around. He went out of the way to set up my Laptop fro Kenya as well as helping us get a cell phone sim card as well as money exchange. We really have NEVER received such good reception at any hotel before . Will definitely recommend this Hotel to anyone visiting Mombasa and would return if the opportunity arrived

8/10 Good

Greg, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Good value
Room is very nice. Service is typically Kenyan - slow and disorganised. Receptionist had no details of our booking. Food is above average and well priced.

8/10 Good

Verified traveller

Liked: Staff & service
beach hotel
just one night spent, staff awesome. food very good ad palatable

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Alexandra

Disliked: Cleanliness, room comfort
Response from Ng'ang'a on 7 Mar 2018
Thanks for your score Alexandra. We hope you can share a detailed review for us to be of even greater service to you next time. We wish to host you again in future!

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
Poor neighbourhood but great hospitality!
Poor location but friendly owner and receptionist Judy
Stayed 1 night in Oct 2017
Thankyou Victoria for your feedback. There is planned upgrade of the Mombasa-Nairobi highway that will greatly accessibility. Kind Regards

2/10 Terrible

Johan, Oslo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not close to airport
Was thinking it was close to the airport, but it was a traffic jam there. Was eaten alive by mosquitos. Room was tiny, no ac. Fan not working. Food was good!
Response from Ng'ang'a on 7 Mar 2018
Thanks for your feedback. We are exactly 8km form the airport, which takes about 15 minutes to get there when there is no traffic. Granted sometimes traffic can be heavy, but the current road improvement has helped ease this. Sorry for the mosquitos, did you draw your nets? As for the rooms we have different romm sizes-from single smaller rooms to deluxe double rooms, thus it depends on the particular room you had booked. Also, there is a choice of AC or non AC rooms, with the former being at a higher price. Thanks for the food compliment. We wish to invite you again on a complimentary basis for you to experience our true hospitality.

8/10 Good

Arne Jostein, Foerde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service.
Hotel is okay, staff attitude and service very good, free airport pick-up service functioned well. Good option for staying overnight. Neighborhood seemed to be all right, but maybe not so attractive for guests who want to stroll around in beautiful or exciting surroundings.

8/10 Good

Tuomas, Helsinki, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay before your flight
Coastgate has very friendly staff and great service. They were very flexible to arrange our stay as pleasant as possible. The hotel was clean and cozy. The only downside is the surroundings. It's not really a place to spend a week, because there's not much around it. It is close to the airport, though, and it's a perfect place to spend a night and eat properly before long flights.

6/10 Okay

Anneke, Holland

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one overnight
I had a small room but it was clean and comfortable. Nice hot shower was so good! Bed was perfect. Staff was very helpfull and make you feel at home. I ask for breakfast before 7 am when in normaly starts. Hakuna matata! Perfect! Aldow the nearby highway is very buzzy the night was calm and good. Asante sana for the pleasant stay!

10/10 Excellent

Lennart from Jämtland, SWEDEN, SWEDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I visit.
Planed to stay 2 days, but in the end I stay 4 days. Wonderful staff and so nice hotel. Food very nice. Beach so nice for morningwalk. And best of al: No TIP!!!! Go on like tihis and I gone to bring friends and coming down again.