Exterior

Reviews of Residence Inn By Marriott Mobile

3 out of 5
Residence Inn By Marriott Mobile
950 W I-65 Service Road South, Mobile, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 81 out of 143 reviews" "
Rating 8 - Good. 26 out of 143 reviews" "
Rating 6 - Okay. 16 out of 143 reviews" "
Rating 4 - Poor. 10 out of 143 reviews" "
Rating 2 - Terrible. 10 out of 143 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

T Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Residence Inn Team on 22 Jan 2024
We are glad you enjoyed your staff and hope to see you again the next time you are in the area.

2/10 Terrible

Nicole

Stayed 3 nights in Dec 2023
Response from The Residence Inn Team on 3 Jan 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and better than expected. Our room was amazing very spacious and clean. The staff was friendly and we enjoyed the amenities like the gym and breakfast. We will be returning.
Stayed 2 nights in Nov 2023
Response from The Residence Inn Team on 29 Dec 2023
Thank you for letting us know you enjoyed your stay. We look forward to seeing you again the next time you are in the area.

6/10 Okay

Laura

Travelled with family, Travelled with pets
Plumbing issues and staff that couldn’t be bothered
Stayed 2 nights in Nov 2023
Response from The Residence Inn Team on 6 Nov 2023
Thank you for taking the time to let us know about your stay and for bringing these concerns to our attention. We apologize for the the experience you encountered and these concerns will definitely be addressed. Once again, thank you for letting us know.

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a stopping point in the middle of a long road-trip back home. The woman at the front desk was very kind, check in was simple. She mentioned the elevator wasn’t working but hey, we can deal. Once we get to the room we were so excited to take a hot shower. After camping in the Texas heat for an entire weekend and driving 9 hours, we couldn’t wait to wash off. We noticed the hot water wasn’t working so we go down to the front desk. The original desk host was on her way out, and the next one informed us it was out for the whole building. I really wish I would’ve been told about this at check in as it was obviously hidden from me to keep my reservation and payment. It was 11:30 at night and we just accepted cold showers as we were too tired to try to fight for a refund and then search for a new place to stay. The next morning the batteries in the door went out and we ended up locked out for about 20 minutes before we were able to get in. I get that maintenance things happen. I work in a similar industry and I’m completely understanding of things breaking and not being able to get an immediate fix. My problem is that this was not disclosed up front so I could make alternate plans and was checked in while they knew there was a problem. This is extremely shady and unprofessional.
Stayed 1 night in Oct 2023
Response from Residence Inn Team on 31 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent your negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Delois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on 16 Oct 2023
Thank you for letting us know you enjoyed your stay. We look forward to seeing you again the next time you are in the area.

6/10 Okay

Carl

Stayed 4 nights in Sep 2023
Response from The Residence Inn Team on 31 Oct 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent your negative experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Icy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Residence Inn Team on 16 Oct 2023
We are glad you enjoyed your stay. We look forward to seeing you again the next time you are in the area.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Residence Inn - Team on 16 Oct 2023
We are glad you enjoyed your stay and look forward to seeing you again the next time you are in the area.

2/10 Terrible

Sharbrenda

Stayed 1 night in Jul 2023
Response from The Residence Inn Team on 3 Aug 2023
Thank you for letting us know about your stay. We apologize for any inconvenience you may have encountered.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gwynn on 6 Jul 2023
Thank you for letting us know you enjoyed your stay. We look forward to seeing you again the next time you are in the area.

10/10 Excellent

Mike

Stayed 1 night in Jun 2023
Response from Gwynn on 6 Jul 2023
Thank you for taking the time to let us know you enjoyed your stay! We look forward to seeing you again the next time you are in the area!

10/10 Excellent

Nedra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet area. Relaxing pool was everything and breakfast fantastic
Stayed 1 night in Jun 2023
Response from Gwynn on 6 Jul 2023
Thank you for taking the time to let us know you enjoyed your stay! We hope to see you again the next time you are in the area.

8/10 Good

Stephen

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Room smelled like dog poop and urine
Stayed 1 night in Mar 2023
Response from Gwynn on 17 May 2023
Thank you for taking the time to tell us about your stay. We apologize about the odor in your room, that is certainly not what we wanted you to experience. We hope the next time you are in the area you will give us another try. Once again, thank you for bringing this to our attention.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gwynn on 17 May 2023
Thank you for taking the time to let us know about your stay! We are glad you enjoyed your stay and look forward to seeing you again the next time you are in the area.

6/10 Okay

Temeka

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No excuses
I know this survey doesn't matter but they need to learn how to be a little more friendly (smiling face) even when tbey say they're short staffed.
Stayed 1 night in Jan 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Very clean decent location
Stayed 1 night in Dec 2022

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for hospital visit they were very considerate
Stayed 1 night in Dec 2022

6/10 Okay

Tamer

Liked: Cleanliness, room comfort
The visit overall was okay.
Stayed 4 nights in Nov 2022

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value/well located

10/10 Excellent

Aaron

Stayed 1 night in Nov 2022

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2022

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay, very roomy and quiet. East access, good complimentary breakfast.

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value
Stayed 1 night in Nov 2022

2/10 Terrible

JONATHAN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our unit was in very poor condition, broken tile with hole in floor, missing door, toilet dislodged from floor.
Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was very clean and smelled great. This was very roomy. Had large sitting area and large bedroom.
Stayed 1 night in Jul 2022

4/10 Poor

Steve

Travelled with partner
Disliked: Staff & service
Strong odor of burnt marijuana in lobby area, check in staff was vey pleasant, but overnight staff wasn't. Door broken to bedroom. Room was clean and well furnished, but certainly not a 3 star property. More of an extended stay feel to it.
Stayed 1 night in Jul 2022

10/10 Excellent

Jasmine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Twonnisha

Travelled with family
Disliked: Staff & service
Overall not worth the money
Toilet ran and leaked but was fixed by property manager because maintenance isn’t scheduled on weekends . Tub was stopped up and had slow drain. Called front desk to have it fixed and no one came to fix the drain . Television did not connect to the hotels Wi-Fi so we could not sign in to any of the streaming apps . Television was functioning very slow . Asked for extra rags and was told that there weren’t any and was given hand towels instead so we had to go purchase wash rags . Also called the property two days prior to arriving to confirm if I could use cash when we checked out and I was told yes , that I just needed a card to have on file to check in only to be informed 3 hours prior to check in that they didn’t accept cash as a payment option . So I was given incorrect information. And we were charged an additional $20 for each night for incidental charges instead of a deposit which was not mentioned in booking policy terms . It’s supposed to be a 3-star hotel but was more like a 2-star . Overall rating is a 4 .
Stayed 3 nights in Jul 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities
The hotel manager was very nice and courteous. Check in was fast and easy. The room was very clean. The front area was under construction. This hotel is located near food places.Overall, I enjoyed my stay.
Stayed 1 night in Jun 2022

10/10 Excellent

Adrien

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay
Stayed 1 night in May 2022

2/10 Terrible

Gil

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk wasn’t staffed 24/7 - got locked out!
I got locked out of the hotel at 3am for over an hour since the 24/7 desk person was not where she was supposed to be…this is a pet friendly hotel so I took my dog for a late night bathroom trip and then got locked out. None of the door cards worked, lights didn’t work, and the door bell didn’t matter since no one staffed the front desk…this while my young kids were upstairs in the room sleeping, thankfully not awake freaking out.
Stayed 1 night in May 2022

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Karen

Travelled with family
Nice people
Nice people and comfortable place
Stayed 1 night in May 2022

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was just over night for our road trip home. The room was very roomy and clean, sitting area and kitchen was great. The only issue was the elevator carpet was smelly. Need to replace the old carpet. Breakfast was okay with limited food.
Stayed 1 night in May 2022

10/10 Excellent

Faida

Stayed 1 night in Apr 2022

4/10 Poor

larry

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Some of the staff were great but others were less than not so great. Our A/C ran constantly non stop at 70 degrees you could hang meet in our room. Going to the front desk and was told she will have it checked out in in the morning no help for us. Finally I had to turn off his A/C unit. At this point was not offered a different room. We asked if they had pet friendly rooms and told yes then told that would be an additional $75.00 at this point it was too late to find a different hotel. Talking about being put on the spot what choice did we have. We stayed in different hotels that are pet friendly and required to sign A statement we would be reliable for any damages. I will sleep in my car before I use this chain oil hotel’s
Stayed 1 night in Apr 2022

10/10 Excellent

George

Stayed 1 night in Apr 2022

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

RODNEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Awesome and clean place. Great for the employees to have a kitchen while working out of town.
Stayed 1 night in Apr 2022

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities
My family and I had two rooms for our weekend. One room looked like the door had been forced open from the outside. Someone was playing loud music right next to our other room late at night. I took my family to dinner and when we came back we couldn’t get back into one of our rooms for over an hour. Receptionist told us that the computers were down. My family and I won’t be going back here
Stayed 1 night in Mar 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was OK but it was a little too close to some apartments in the rear. That would not stop me from returning. We also had problems with the door to the room opening and closing correctly that would not stop me from returning to this facility again
Stayed 1 night in Mar 2022

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was just right for my purpose ‼️
Stayed 4 nights in Feb 2022

10/10 Excellent

steven

Stayed 1 night in Feb 2022

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice surprise
WOW! It was like a lil apartment I had no idea this place was like this. Clean, spacious and modern.
Stayed 1 night in Feb 2022

8/10 Good

Dinelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Jennifer

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022