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Reviews of Motel 6 Brooklyn Center, MN - Minneapolis

2 out of 5
Motel 6 Brooklyn Center, MN - Minneapolis
2741 Freeway Blvd, Brooklyn Center, MN

Reviews

5.2
Rating 10 - Excellent. 134 out of 1001 reviews" "
Rating 8 - Good. 147 out of 1001 reviews" "
Rating 6 - Okay. 191 out of 1001 reviews" "
Rating 4 - Poor. 170 out of 1001 reviews" "
Rating 2 - Terrible. 359 out of 1001 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here during a snowstorm. The place was clean and comfortable and I enjoyed a hot shower. When I left at 5:30 am, the sidewalks were cleared. I will stay here again.

6/10 Okay

Chandra

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was small and old, but the bed was comfortable. The cable was crappy, with very limited channels, but the wifi was free and the staff friendly.
Stayed 2 nights in Mar 2024

4/10 Poor

Rocio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dirty and the hallways all smell of marajuana. The cleaning staff were not friendly. The room was dirty and there were ants in many places
Stayed 2 nights in Mar 2024

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi William, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Treyvond

Liked: Staff & service
The young woman with glasses that helped me. Had just walked in but wasn’t being rude and helped me get checked in right away. Very nice and respectful
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on 23 Feb 2024
Hi Ryan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Mark

Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Mark, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Prince h

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Abdirizak

Liked: Cleanliness, staff & service, property conditions & facilities
It so nice
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 23 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

KRYSTAL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost on reservation is not what I was charged, furthermore the room I was given had roaches. Thebfilthiest hotel I HAVE EVER STAYED AT
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Krystal, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was dirty
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Hi Andrew, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was all good upon arrival.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Steven,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, updated rooms.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Jennifer, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was uncomfortable to sleep on. The hallways smelled like marijuana everyday. Only had one way in the building which was an inconvenience. No breakfast but donuts. No microwave no refrigerator so now way but downstairs to heat food no way to get ice but downstairs. This hotel is awful to stay in for an extended time.
Response from Nancy Y. on 21 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

BiLL

Stayed 1 night in Nov 2023

4/10 Poor

Lesa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Other room holders nosy, towels too small, water trickles in bathroom sink, lights arnt bright enough.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 21 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

James

Travelled with family
Disliked: Staff & service, room comfort
Shockingly incompetent
This stay started out ok. I booked a deluxe room with a fridge and microwave. When I checked in there was no microwave, so we made do with what we had. It was a pet friendly hotel which met our needs. There was a guest laundry on site but it was down for the entire duration of our stay (a little over 2 weeks).Initially extending our stay went smoothly, we paid in advance online, and did everything to make our stay easy on us and easy on the hotel. Partly through our last week the hotel "lost" our reservation which we discovered one night getting our room keys reprogrammed. Eventually we found out that the room had been scheduled for routine maintenance and had been placed out of service , even though our stay had been extended in that room. The manager told us we could stay in our room anyway, and maintenance would do their work after we checked out. The day after we left, I called to ensure our deposit would be released, as we had checked out the night before our reservation was up. The incompetent manager told me that we wouldn't be getting our $75 deposit back as there was "hair" on the blankets and the room had to be down for maintenance. I reminded her that the room was already scheduled for maintenance that had nothing to do with my stay and she told me she wasn't going to argue and hung up on me. She refused to provide a copy of the damage report with any pictures of "damage". I filed complaints with BBB and motel 6 corporate, but people should be aware of the scam.
Stayed 4 nights in Oct 2023
Response from Nancy Y. on 21 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing that bothered me was my reservation was for a room with a fridge and microwave and only have fridge. So I will be buying my own
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Cynthia, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property because it was quiet and it was very clean cleaner than I expected to be and it was safe. I really enjoyed this stay
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 15 Nov 2023
Hi KarenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Lovell Miller

Liked: Staff & service
Rude guest having conversation in the hallway at all hours of the night
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Lovell,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Ibrahim

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is full of smoking someplace smelling it’s not good for the people smoking and if you come with your family hello
Stayed 2 nights in Nov 2023

6/10 Okay

Chris

Stayed 3 nights in Oct 2023

8/10 Good

Rya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naresh, the front office staff, was great! He took care of all my needs and was beyond friendly. Best experience with hotel staff I have ever had.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 8 Nov 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep!
Good place to stay. My dogs are always welcome! That's the main reason for staying here. It was comfy. Nothing fancy but a good place to rest.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 8 Nov 2023
Hi Cyndi, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Quite and clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 8 Nov 2023
Hi Rodney, Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Kaur J.#Team6

2/10 Terrible

Nicole

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and noisy
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Nicole, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Jay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to like other than the women at the front desk, who should get out of that place as fast as she can. She was awesome.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Jay, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Terrance

Stayed 1 night in Sep 2023

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities
The scent in the corridor wasn't good
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 18 Oct 2023
Hi Dahlia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 Terrible

Misty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property didn’t seem safe. Was dirty. The room smelled like smoke terribly, we were supposed to have a non-smoking room.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 18 Oct 2023
Hi Misty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Allondra

Stayed 3 nights in Oct 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff was great
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 18 Oct 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Lauretta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 18 Oct 2023
Hi Vanessa, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

4/10 Poor

Dominique

Stayed 1 night in Sep 2023

6/10 Okay

Cesar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways were extra dirty and smelly. It seems like theres alot of people living out of this facility.I wouldn't stay here for more than one night. I only stayed cause I had no choice.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 7 Oct 2023
Hi Cesar, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Andrew

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

2/10 Terrible

Dale

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

8/10 Good

Soma

Stayed 5 nights in Sep 2023

8/10 Good

Justin

Liked: Staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Ashley, Oregon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We will not be staying here ever again. For starters our AC did not work and it was 80 degrees in our room the entire time. Then while using the restroom there was a cockroach crawling in the shower. It was very outdated and dirty. If I could give zero stars I would.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Ashley, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Jessica

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is run down and ghetto. People hanging out loitering congregating in front of the office, which is very uninviting to guest's checking in not to mention very unprofessional of the staff to allow it this is not your home but your job. I checked in and not even an hour an a half later I went to let my dog go pee I went to my car to grab a few things saw a huge disgusting spit on my trunk that someone did. I figured it was the man who parked right next to me and had a crack window and had spit piles all around the ground where his truck was parked. He made no effort in hiding this and wanted me to see he'd done that. I called the police to report it. I was upset with the disrespect and hostile environment because at that point there were at least 20 people outside watching this mess and probably witnessed him spitting on my car but if course have no decency to tell me who did it. When I went to speak with the staff at the front to see the cameras.no one can until Monday and I was offered a refund as well. The police escorted me to my room to get my dog and thing's the man who spat on my car as well as 6 other's sat and mocked me with the front desk staff that I needed security because I was scared, well if I'm surrounded by ghetto indecent rude, immature, low vibrational low life's who behave hostile towards one person then yes maybe I do want a cop to escort me because I know who I'm dealing with.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 26 Sept 2023
Hi Jessica, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

8/10 Good

Lovell Miller

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Lovell,Thank you for positivley rating your stay!Lilith#Team6

6/10 Okay

Lovell Miller

Liked: Staff & service
N/A
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Lovell,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Jenna

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The bed was a box spring and very uncomfortable. The room and hallways smelled very musty. But, the fact that we were only sleeping there, probably can’t beat the price. But, wouldn’t stay here again. Our bodies are still sore from the bed. Overall, good area and we did feel safe. Also, the motel had great customer service.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tianna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When arriving into the hotel it smelled like weed and urine then when we arrived into the room it was filthy unswept and the beds were covered in lint and bugs so they moved us to another room where the toilet was falling apart and constantly running. This was such a disappointment and then they listed breakfast included but it was just a box of old doughnuts. This was the worst hotel stay i have ever had!
Stayed 2 nights in Sep 2023

10/10 Excellent

abdi

Liked: Cleanliness
Clean
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 20 Sept 2023
Hi Abdi,Thank you for the perfect rating!!Lilith#Team6

4/10 Poor

Vinod

Disliked: Staff & service
The price was on the cheap side but multiple issues came up. First, the TV was dark in the middle where the LCD light blew out. Never seen that before in my life. Second, someone stole my doordash which came when I was asleep. Third, there seemed to be several people who live on the property, which was odd. Fourth, and most annoying, they charged me twice for my stay. Possibly on accident, possibly a scam (when she ran my card the first time, she said she got an error and needed to run it again). If it’s a scam it’s a smart one because there’s no way I can argue it as it’s happening. Fifth, I did not get good cell reception and could not connect to Wi-Fi on my phone. Sixth, the vending machines are pricey though thankfully they work.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Vinod, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were helpful, but the room I booked was unavailable, and the replacement wasn't as clean as I had hoped it would be.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Bryan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6