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Excellent location if you are attending an event at the XL Energy Center. Staff is friendly and kind. The restaurant has great food. Pool is a little small with strong chemicals. Parking was easy and convenient.
Perfect Location For Events at the Excel Energy Center. We attended the 2024 NCAA Frozen Four Hockey Tournament.
Many desirable restaurants & bars along West 7th Street. We were pleased with Louis Ristorante & Waldmann's Brewery.
Helpful Staff supported an Early Check-In.
Real Breakfast, ordered off a menu, at no extra charge, for each morning of the stay. (Note that this may require membership in the IHG Rewards program.)
Nice Package Deal on Expedia combined Air & Lodging.
Peter
Stayed 4 nights in Apr 2024
Response from Timothy on 20 Apr 2024
Thank you, Peter! We appreciate your perfect 5/5 rating and your kind compliments of our hotel and its location convenient to various area attractions and restaurants. We hope to welcome you back again if you're visiting the area!
We could see the Xcel Center across the street from our window, couldn’t have had a better experience for a place to stay going to a concert.
Parking was easy, pulled in to check in and they give you a pass to park in the garage next to each he hotel.
Lots of dining options close, we will definitely be back time we come to a concert at Xcel!
Travis
Stayed 1 night in Apr 2024
Response from Timothy on 19 Apr 2024
Thank you so much, Travis! We are happy to hear that you had such a great stay and will "definitely be back!" Happiest of travels to you until then!
Very clean hotel, our room was quite loud from the hallways and from outside but other then that the room was nice and clean and the hallways smelled nice. We had a game to get to at 3 so its nice they let people check in a little early on game days.
Kari
Stayed 1 night in Apr 2024
Response from Timothy on 9 Apr 2024
Thank you for your perfect 5/5 rating and kind compliments, Kari! That sure was a busy day, but we're happy the early check-in worked well; and we'll hope to welcome you back for another event at the Xcel!
4/10 Poor
Scott
5 Apr 2024
Disliked: Amenities
No usb charging ports, noisy hallways
Scott
Stayed 1 night in Apr 2024
Response from Timothy on 8 Apr 2024
Hi Scott,We're actively replacing our desk lamps with ones that have usb ports, and we have multiple staff on site 24 hours a day who can ask any noisy neighbor to quiet down if you just let us know. We can always assign you a room that is typically in a quieter area in the future too. We hope to welcome you back!
Easy access to River Centre. Secure self parking (I hate valet parking), room was nice. Front desk was helpful and professional. Bed wasn’t as comfortable as I would expect for an updated room but it was fine. Shower faucet worked but needed some maintenance. I could hear everything going on in the hallway. Luckily there wasn’t a rowdy group on my floor.
Kenneth
Stayed 2 nights in Mar 2024
Response from Timothy on 2 Apr 2024
Thank you for staying with us and the summary of your stay, Kenneth! We'll be sure to take a look at that shower faucet!
10/10 Excellent
Amber
Travelled with partner
22 Mar 2024
Stayed here for the Saint Paddy’s day parade. It was a great hotel and I loved that there was a bar inside the hotel so we didn’t have to walk around too much at night.
Amber
Stayed 1 night in Mar 2024
Response from Timothy on 24 Mar 2024
Thank you, Amber! We're happy to hear you enjoyed your stay and the St. Patrick's Day festivities! We'll hope to see you again next year if not before!
This is a lovely hotel right across from xcel energy center. Close to restaurants. Wild Bills was fabulous. The staff was very accommodating when we had to add an extra day.
BILLIE JO
Stayed 1 night in Mar 2024
Response from Timothy on 22 Mar 2024
Thank you so much, Billie Jo! We appreciate your perfect 5/5 rating and kind compliments of the hotel and attached restaurant! We'll hope to welcome you back soon!
Great location to the Xcel Energy Center. However, we had a room on the second floor right above the bar, and it felt like the party was in the room. Two sleepless night, but other than that, ot was great. Would stay again, but would request a room on the other side of the building and on a higher level.
Angela
Stayed 2 nights in Mar 2024
Response from Timothy on 22 Mar 2024
Thank you for staying with us, Angela! Definitely let us know of your room location requests next time around, and we'll get that done for you! Thank you and happy travels until then!
It was a very busy time due to state wrestling, staff did their best to keep up. It was extremely convenient to get to the Xcel and to area restaurants.
Kim
Stayed 2 nights in Feb 2024
Response from Timothy on 8 Mar 2024
Thank you for staying with us, Kim, and we hope you enjoyed the state wrestling tournament at the Xcel! We'll hope to welcome you back next year if not before!
The property was very clean and well maintained. We went to an event at the Excel Energy Center and this location was very convenient as it is right across the street. We went to Wild Bills Saloon in the hotel after our concert and had a great time there as well.
Dean
Stayed 1 night in Feb 2024
Response from Timothy on 19 Feb 2024
Thank you so much for staying with us, Dean! We're delighted to hear you had such a great time at the hotel and attached restaurant. We'll hope to welcome you back again soon!
Thank you for staying with us, Melanie! We're going for that perfect 5/5 next time!
2/10 Terrible
Jennifer
Travelled with partner
25 Jan 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dirty with crumbles in the bed even though we did not eat in the bed! The breakfast was excellent and check in was easy BUT the overall condition of the bedding was unacceptable!
Jennifer
Stayed 1 night in Jan 2024
Response from Timothy on 26 Jan 2024
Thank you for the compliments on breakfast and our front desk staff, Jennifer, but we're sorry to hear about the bedding! That, truly, is unheard of and baffling, and we agree it shouldn't be the case. We'll investigate and remedy to ensure it doesn't happen again in any future visit. Thank you for sharing you experience and best wishes until next time!
The staff was great. We picked this to be able to walk across to the PWHL game.
The parking was perfect. When an issue arose with the entrance tickets to the parking, the staff found a solution as they worked with the parking staff to fix it.
Amanda
Stayed 2 nights in Jan 2024
Response from Timothy on 16 Jan 2024
Thank you so much, Amanda! We appreciate your kind compliments of our staff, and we hope you had a great time at the PWHL game across the street! We'll hope to see you again in the future!
The bed was hard like a rock. The TV was lacking in size, not easy to use. There was very cold luke warm water. You would think for the about price I was paying, the tv would be bigger and easier to use, the water would actually be hot, and the mattress would be soft.
Jason
Stayed 1 night in Dec 2023
Response from Timothy on 16 Jan 2024
Thank you for sharing your experience, Jason, although we're sorry it wasn't better this time around. We don't get many comments--good or bad--on our TVs, but they seem to be satisfactory for most. Preferences for those, like beds, can certainly vary by person. We do appreciate you bringing the warm water issue to our attention, and that has been addressed by our maintenance staff. It should not be an issue in any future visits, and we hope for the opportunity to provide an improved stay in the future. Thank you so much for staying with us, and we hope to welcome you back again!
6/10 Okay
Kaitlin
Travelled with family
3 Jan 2024
The staff was great. The room wasn’t very clean. The vent behind the mirror was noticeably dusty. The fridge was crooked, and the console it was sitting in was also extremely dusty.
Kaitlin
Stayed 1 night in Jan 2024
Response from Timothy on 10 Jan 2024
Thank you for sharing your feedback on your stay and for your kind compliments of our staff, Kaitlin! We'll take a look at the vent and fridge area asap. Thanks again for your feedback so we can be sure to take a look!
Was a great stay... being right above the bar was slightly noisy but not enough to not want to go back just fyi for those who want total quiet.. we were in 206. We will come back here though for sure!!
JEFFERY
Stayed 1 night in Dec 2023
Response from Timothy on 6 Jan 2024
Thank you for your perfect 10/10 rating and advice for others, Jeffery! We look forward to welcoming you back!
Thank you for staying with us, David. We're sorry this stay was a little lackluster for some reason and we'll aim to do better in any future visit. We wish you the happiest of travels until then!