Dear nicholas, We are disheartened to see your comment, and we apologize for any discomfort or inconvenience caused by the conditions you described. We take your comments seriously and will promptly address these issues with our team to ensure improvements. Please know that this does not reflect our standards, and we are committed to providing a clean and comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management

Dear Jeremy, Thank you for choosing us and sharing your experience. Your feedback is genuinely concerning, and we regret falling short of your expectations. We understand the importance of a clean and welcoming environment and are disappointed that we failed to deliver on that promise. Rest assured, we are taking immediate steps to address the issues you have raised, including retraining our staff on professionalism and ensuring thorough room inspections to maintain cleanliness standards. Your comfort and safety are our top priorities, and we are committed to improving our services to provide a better experience for all our guests. We sincerely hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Lisa, Thank you for sharing your experience. We apologize for any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will work diligently to address these concerns. Your comfort and satisfaction are important to us, and we appreciate your patience as we strive to improve our accommodations. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Misty, Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location; we are fortunate to have many choices for shopping and dining nearby! Thank you for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely,Hotel Management

Dear Guest, Thank you for selecting us. We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Jeffrey, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Gregory, Thank you for taking the time to review our hotel. We are genuinely sorry for the issues you experienced with your reservation and, even more so, for how it was handled. Please rest assured that we will make every effort to address these concerns and take appropriate action where necessary to serve you better in the future. We would love the opportunity to make it up to you and hope you will consider returning to our hotel.Sincerely,Hotel Management

Dear karla, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We are sorry for the inconvenience you experienced due to the smell in the room. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Miechi, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and maintenance conditions you described are unacceptable and not representative of our quality standards. Therefore, we apologize if your experience was anything other than perfect. We take your feedback seriously, and we will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Sarah, Thank you for choosing us. We are sorry for not providing you with a better experience. Our housekeeping team actively looks and cares for the entire hotel, with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Cissy, Thank you for taking the time to share your comments. We want every guest to have an enjoyable time with us, and we take the safety of our guests and employees seriously. Therefore, we sincerely apologize for your unfortunate experience at our hotel. We assure you this is not usual for us, and we hope you will consider trying us again so we can redeem your confidence and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your honest feedback. We are glad our hotel served the purpose of your visit. We appreciate your remarks about our clean suites and great value considering the price you paid. However, we regret any issues which might have kept your stay from being perfect. We are continually striving to improve our services and accommodations, and we encourage you to try us again. We are confident you will enjoy a much better experience.Sincerely,Hotel Management

Dear Samantha, We are sorry for failing to meet your expectations and hope you will accept our apologies for what transpired. We have shared your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Also, to ensure the cleanliness of kitchenware, we make these items available at the front desk, and our team is happy to deliver them to your suite. We appreciate you informing us of this concern so we can address our front desk to be more efficient in communicating this moving forward. We hope to have the chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Cody, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address these matters with our team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

Dear Eunice, thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management

Dear Weston, we are pleased you chose Extended Stay America. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Mollie, thank you for choosing us. Our team is committed to providing all our guests with a clean, comfortable, and safe environment, and we apologize that this is not what you felt. Please know your feedback has been shared with the entire team to ensure we are more diligent in handling our guests. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Christopher, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Jamie, please accept our apologies for not meeting your expectations regarding the room you requested. We try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and regret that you were not entirely satisfied with the quality and condition of our accommodations. Your feedback is being shared with the concerned team for review. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Laurie, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Anne, it was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when selecting our hotel for their lodging needs. It is unusual for us to receive this type of feedback about our services and staff, so we sincerely apologize we let you down. Thank you for sharing your comments, as they will help us improve. We hope you will consider this an isolated incident and allow us a second chance to restore your confidence in us. Sincerely, Hotel Management

Dear Bashir, it isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management

Dear Sandra, we are sorry for the issues you experienced with your booking. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome you back for a flawless stay. Sincerely, Hotel Management

Dear Darrell, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management

Dear Erick, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management

Dear Canella, we are sorry for the issues you experienced with your reservation. which led to your disappointment. We are looking into the matter to see what went wrong. Unfortunately, for reservations made through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for a resolution. We appreciate your patience and hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management

Dear Lisa, thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the warm welcome by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels. Sincerely, Hotel Management

Dear Joe, thank you for choosing our hotel. We hope you will accept our apologies for the concerns you experienced during check-in. Also, we are sorry for the housekeeping issues you faced during your stay. We will address these concerns to the specific team to improve for future growth. We look forward to seeing you again on your next visit. Sincerely, Hotel Management

Dear Manuel, thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely, Hotel Management

Dear Tiffany, thank you for the comments. We regret to read that your stay was not perfect as expected. However, we hope you will accept our sincere apologies that maintenance and housekeeping issues inconvenienced you in your room. We will communicate your feedback to the team and ensure that it is rectified. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management

Michaela, thank you for evaluating your stay at our hotel. We sincerely apologize for not preparing your room before your arrival. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Awa, thank you for your feedback. We apologize for the cleanliness and service issues you encountered. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management

Thank you for the feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize for the cleanliness issue you encountered at your room. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we are sorry for the cleanliness you experienced and regret the inconvenience it caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management