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When we arrived the check in process was good, but upon arrival to the room the room itself was clean, but the headboards had handprint on them. The beds are stiff as a board and the pillows are flat. In the morning when we packing to leave. We asked for a vacuum cleaner. It took over an hour for one and we had to track down a housekeeper and finally gor one.
Overall the stay was nice and most of the employees were very friendly. However, there were several issues with housekeeping related issues. After we called the third time and was being told they only have an exact amount of comforters and couldn’t bring a different one, we decided to give up and go to bed.
Although I prepaid for my room, Doubletree gave away my room and sent me on my way. When I arrived at 9:30pm, they stated they overbooked and there were no rooms available. With a prepaid room, I expect my room to be there when I arrive at a normal hour. Very disappointed.
Thanks for such a great feedback! We look forward to welcoming you back as our guest soon.
10/10 Excellent
Natasha
25 Jun 2023
Liked: Cleanliness, staff & service
Natasha
Stayed 1 night in Jun 2023
Response from Tim on 13 Jul 2023
Thank you for the great score! I look forward to sharing it with the team!
6/10 Okay
Christina
21 Jun 2023
Christina
Stayed 1 night in Jun 2023
Response from Tim on 21 Jul 2023
Thanks for the feedback Christina!
4/10 Poor
Loyce
Travelled with family
21 Jun 2023
Disliked: Property conditions & facilities
Positive: It’s easily accessible and conveniently located.
Negatives: The room did not have adequate towels and washcloths; no lotion . The sheets were old; the top sheet was uncomfortably placed. The carpet was dirty.
The lobby coffee service was out of order.
In general, the property needs to be refurbished.
Loyce
Stayed 4 nights in Jun 2023
Response from Tim on 21 Jul 2023
I appologize we did nothave lotion during your experienc ewith us. We have corrected the issue and have upgraded to a better ammenity experience for all of our guest rooms. We look forward to welcoming you back in the future.
Check in was terrible as they’re understaffed, took 25 minutes
Thomas
Stayed 1 night in Jun 2023
Response from Tim on 21 Jul 2023
Thank you for your understanding we are understaffed just like the rest of the service industry. We appreciate the fact that you were patient in waiting your turn to get checked in.