Bar (on property)

Reviews of Doubletree by Hilton Pleasant Prairie Kenosha

4 out of 5
Doubletree by Hilton Pleasant Prairie Kenosha
11800 108th St, Pleasant Prairie, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 783 reviews" "
Rating 8 - Good. 188 out of 783 reviews" "
Rating 6 - Okay. 73 out of 783 reviews" "
Rating 4 - Poor. 33 out of 783 reviews" "
Rating 2 - Terrible. 22 out of 783 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tim on 26 Mar 2024
We look forward to having you back as our guest.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities
Garbage outside overflowing and blowing around
Stayed 1 night in Mar 2024
Response from Tim on 26 Mar 2024
It sure was a windy day when you were here, thank you for your grace in understanding as we were cleaning up the trash.

10/10 Excellent

Misty

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Feb 2024
Response from Tim on 26 Mar 2024
Misty,We can't wait to see you again!!!

8/10 Good

Shanna

Stayed 1 night in Mar 2024
Response from Tim on 26 Mar 2024
Thank you for the wonderful feedback.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Feb 2024
Response from Tim on 26 Mar 2024
You make coming to work such a joy!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 1 night in Feb 2024
Response from Tim on 26 Mar 2024
You Rock! Come back soon.

10/10 Excellent

Carlos

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spo, shopping nearby, excelent fascilities
Stayed 3 nights in Feb 2024
Response from Tim on 26 Mar 2024
Come back and see us soon!!!!

10/10 Excellent

Wenjun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim on 26 Mar 2024
we look forward to having you Back as our guest soon!!!!!

10/10 Excellent

William

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Tim on 26 Mar 2024
William,Thanks for the feedback, come back and see us soon!

10/10 Excellent

Eric

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that my event was in the same place. Room needed some updating.
Stayed 1 night in Jan 2024

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024

8/10 Good

Blake

Stayed 1 night in Jan 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Stayed 2 nights in Dec 2023

2/10 Terrible

Hannah

Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tim on 4 Dec 2023
Thank you for sharing your feedback!

4/10 Poor

susan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My room had a horrible odor, enough to keep you up all night.
Stayed 1 night in Nov 2023
Response from Tim on 4 Dec 2023
Oh my, in the future, please report it right away so we can take care of it immediately!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Kayla

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Mediocre
When we arrived the check in process was good, but upon arrival to the room the room itself was clean, but the headboards had handprint on them. The beds are stiff as a board and the pillows are flat. In the morning when we packing to leave. We asked for a vacuum cleaner. It took over an hour for one and we had to track down a housekeeper and finally gor one.
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative was the cleanliness of the bar
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good but not as clean as hoped.
Overall the stay was nice and most of the employees were very friendly. However, there were several issues with housekeeping related issues. After we called the third time and was being told they only have an exact amount of comforters and couldn’t bring a different one, we decided to give up and go to bed.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around the facility is clean and shopping is near, planty of parking spaces.
Stayed 1 night in Oct 2023

10/10 Excellent

Clara

Stayed 1 night in Oct 2023

2/10 Terrible

Heather

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very bad service
I need to talk someone in customer service
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Sep 2023

10/10 Excellent

debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice & clean. Bed was very nice & facility was nice.
Stayed 1 night in Sep 2023

8/10 Good

Jeanette

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darcy, Cincinnati

Stayed 3 nights in Sep 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My reunion stay
Room was very clean, staff was helpful and friendly and the hotel location was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I prepaid for my room, Doubletree gave away my room and sent me on my way. When I arrived at 9:30pm, they stated they overbooked and there were no rooms available. With a prepaid room, I expect my room to be there when I arrive at a normal hour. Very disappointed.
Stayed 1 night in Aug 2023

4/10 Poor

Todd

Stayed 2 nights in Aug 2023

4/10 Poor

tony

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No coffee cups coffee machine in lobby didn’t work no glasses
Stayed 2 nights in Aug 2023

10/10 Excellent

Giancarlo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice.
Stayed 2 nights in Aug 2023

8/10 Good

Seth

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
Over night stay, the room was more than accomodating.
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Darrell

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed couple times before always enjoyable
Stayed 2 nights in Jul 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and the hotel is located adjacent to restaurants and outlet shopping. PLUS the check-in cookies were delicious!
Stayed 1 night in Jul 2023
Response from Tim on 21 Jul 2023
We are so happy to hear you enjoyed your experience!

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Tim D on 16 Jul 2023
Thanks for such a great feedback! We look forward to welcoming you back as our guest soon.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Tim on 13 Jul 2023
Thank you for the great score! I look forward to sharing it with the team!

6/10 Okay

Christina

Stayed 1 night in Jun 2023
Response from Tim on 21 Jul 2023
Thanks for the feedback Christina!

4/10 Poor

Loyce

Travelled with family
Disliked: Property conditions & facilities
Positive: It’s easily accessible and conveniently located. Negatives: The room did not have adequate towels and washcloths; no lotion . The sheets were old; the top sheet was uncomfortably placed. The carpet was dirty. The lobby coffee service was out of order. In general, the property needs to be refurbished.
Stayed 4 nights in Jun 2023
Response from Tim on 21 Jul 2023
I appologize we did nothave lotion during your experienc ewith us. We have corrected the issue and have upgraded to a better ammenity experience for all of our guest rooms. We look forward to welcoming you back in the future.

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was terrible as they’re understaffed, took 25 minutes
Stayed 1 night in Jun 2023
Response from Tim on 21 Jul 2023
Thank you for your understanding we are understaffed just like the rest of the service industry. We appreciate the fact that you were patient in waiting your turn to get checked in.