Exterior

Reviews of Holiday Inn Hotel & Suites-Milwaukee Airport, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 1006 reviews" "
Rating 8 - Good. 335 out of 1006 reviews" "
Rating 6 - Okay. 131 out of 1006 reviews" "
Rating 4 - Poor. 67 out of 1006 reviews" "
Rating 2 - Terrible. 75 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Min

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Min, thank you for choosing Holiday Inn & Suites Milwaukee Airport. We're delighted that you had a positive stay with us. We always strive to ensure our guests have a satisfying experience. Looking forward to welcoming you back in the near future.

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent value and has been remodeled and is clean. Staff was friendly and had a great pool
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Jeffrey, it's fantastic to hear that you recognized the outstanding value Holiday Inn & Suites Milwaukee Airport provides to our guests. We're glad that you enjoyed our refreshed amenities, pristine condition, and pleasant pool area. It's also uplifting to know our friendly team made a great impression. We look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, conveniently located, clean room, and quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Luis, thank you for your feedback on the Holiday Inn & Suites Milwaukee Airport. We're delighted you found our location convenient and appreciated our clean, quiet rooms. The team strives to provide a seamless check-in experience and we are glad we delivered. Looking forward to your next visit.

6/10 Okay

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of stains on everything, carpet, chairs, desk, hallways. Shower was great but that’s all that was good
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Christina, we appreciate that you took the time to relay your feedback. It's disheartening to hear that the cleanliness of some areas did not meet your expectations, and your remarks have been noted for evaluation and improvement. On a much brighter note, we're glad to hear that you enjoyed the shower facilities provided. We aim to deliver a more satisfactory experience on your next visit.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Laurie, it's wonderful to see you had an enjoyable stay at Holiday Inn & Suites Milwaukee Airport. We always aim to provide a pleasant experience and we're glad you found our service satisfactory. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
Easy to find and park. Leaving our vehicle here while we vacation in Florida. Feels pretty safe!
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
John, it's wonderful to hear that you found the location of Holiday Inn & Suites Milwaukee Airport intuitive and the parking suitable for your needs. We're also thrilled you felt confident about the security during your Florida vacation. We look forward to being your choice again in the future. Safe travels!

6/10 Okay

Selys

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate you leaving your feedback with us, Selys.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Gregory, thanks for choosing to stay at the Holiday Inn & Suites Milwaukee Airport. We're thrilled that our team members made a positive impression with their helpful and friendly attitude. We can't wait to welcome you again during your next visit.

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Room 335–Floors and bathroom was dirty, sink barely drained, room reeked of cigarette smoke at night, lampshades had red stains, housekeeper tried to enter my locked room uninvited at 10:30am (checkout is noon) after already knocking on the door an hour earlier asking if I needed towels. Seemed suspicious. Common areas were dirty too. I would not recommend
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Patrick, it is unfortunate to hear about your recent experience. We strive towards maintaining cleanliness and tranquility in all our rooms, it seems we fell short during your visit. We'll certainly investigate your issues regarding the property upkeep and room amenities. Our team members should only approach for service when it's convenient for you; your feedback will be used to ensure improved experiences. While we understand you may hesitate to return, we would truly value another chance to demonstrate our sincere commitment to guest satisfaction.

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Ezequiel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Holiday Inn & Suites Milwaukee Airport!

10/10 Excellent

Ezequiel

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Ezequiel, thank you for taking the time to rate the Holiday Inn & Suites Milwaukee Airport so highly. It's always a pleasure to see that our guests had a wonderful stay. We can't wait to welcome you back for another great experience. Safe travels until then!

8/10 Good

Terry, Greencastle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Terry, it's great to see your positive rating for Holiday Inn & Suites Milwaukee Airport. We trust you found your stay enjoyable and we look forward to having the opportunity to serve you again in the future.

2/10 Terrible

Marlene

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff only was helpful
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Marlene, we're genuinely troubled to hear that your experience did not meet expectations. Your feedback is important to us and we're taking it into consideration. While it's positive to hear that our team members were able to assist you, we're committed to ensuring all aspects of a guest's stay are of the highest standard. We're hopeful for another opportunity to provide you with a more pleasant stay.

10/10 Excellent

Jody

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Jody, thank you for this top rating! We're thrilled that Holiday Inn & Suites Milwaukee Airport made such a positive impression. We hope to welcome you back for another superb stay soon!

10/10 Excellent

Delcene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Jan 2024
Thanks for the fantastic rating, Delcene!It's outstanding we could exceed your expectations during your stay at Holiday Inn & Suites Milwaukee Airport. We're all looking forward to your next stay with us.

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
We appreciate you taking the time to share your feedback, Matthew.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Daniel, we're thrilled you had a 5-star experience at Holiday Inn & Suites Milwaukee Airport. We appreciate you choosing our hotel for your stay in Milwaukee. We look forward to welcoming you back for another wonderful visit in the future.

4/10 Poor

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room temperature control did not work well, changing temperature did not seem to change anything. Windows are very old so cold wind easily leaks through
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Justin, we're saddened to hear your stay didn't match your expectations, particularly in regards to the room's temperature and window insulation. We're scheduling a review of the room you stayed in with the aim of ensuring all amenities meet our guests' needs. We appreciate your feedback, as it will help us enhance future guest experiences. We do hope you’ll consider staying with us again so we can demonstrate the true value our hotel can offer.

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet place to stay
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Stacy, it's great to hear that you appreciated the serene environment at Holiday Inn & Suites Milwaukee Airport. We're glad you had a good stay. We look forward to welcoming you back the next time your travels bring you to Milwaukee.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Thank you for the perfect rating, Elizabeth!We are very pleased to hear that you had a wonderful stay at Holiday Inn & Suites Milwaukee Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

sharlene

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Sharlene! We can't wait to see you again soon for another amazing experience at Holiday Inn & Suites Milwaukee Airport. Have a great day!

10/10 Excellent

cherie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the vanity mirror and chair in hotel room. I never see that when i stay at other hotels. It was a nice feature.
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Cherie, thank you for your delightful feedback regarding your stay at Holiday Inn & Suites Milwaukee Airport. We're overjoyed to know you found the vanity mirror and chair in the hotel room a lovely feature. It certainly is our intent to provide unique comforts for our guests. We can't wait to welcome you back in the future!

10/10 Excellent

Margaret

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Margaret, thank you for choosing to stay at the Holiday Inn & Suites Milwaukee Airport. We're delighted that you had a positive experience and we appreciate your rating on Expedia. We look forward to welcoming you back the next time you are in the Milwaukee area. Safe travels.

10/10 Excellent

La Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
La Tasha, it's fantastic to hear that your stay at Holiday Inn & Suites Milwaukee Airport met your expectations. We're thrilled you took the time to give us a rating. We look forward to welcoming you back on your next visit to Milwaukee!

10/10 Excellent

Ruthann

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Ruthann, thank you for your 5-star Expedia review. It's great to hear you had such an enjoyable stay at Holiday Inn & Suites Milwaukee Airport. We appreciate your feedback and welcome you back anytime!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Nicole, it's great to know you had a solid stay at Holiday Inn & Suites Milwaukee Airport. We always aim to create pleasant experiences and we're thrilled to know we achieved this during your stay. We'd be thrilled if you choose us again on your future travels. Safe travels and take care.

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, amenities
Good service
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Rob, thank you for your feedback about your stay at Holiday Inn & Suites Milwaukee Airport. We are thrilled to hear you enjoyed our service. We look forward to seeing you again on your next visit!

8/10 Good

Lance

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Lance, it's great to see that you had a generally good experience at Holiday Inn & Suites Milwaukee Airport. We hope to have the opportunity to deliver an exceptional experience during your next visit.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 11 Dec 2023
Thank you for the excellent rating, Angela!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn & Suites Milwaukee Airport! We look forward to hosting you again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 8 Dec 2023
Steve, thank you for your positive evaluation of the Holiday Inn & Suites Milwaukee Airport! We hope to welcome you back again soon. Your satisfaction is our priority!

4/10 Poor

Aquilla

Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Aquilla, we see that your recent stay didn't meet your expectations. We value all feedback as it helps us to continually improve. We are always committed to providing better service for our guests and look forward to having another chance to better serve you next time.

4/10 Poor

Aquilla

Stayed 2 nights in Dec 2023
Response from Customer Service on 8 Dec 2023
Aquilla, it appears that your experience with us did not met your expectations. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

4/10 Poor

Miranda

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Found blood on the bathroom wall in our room. The floor in the pool area looked to have rust spots. Could not even use the hot tub due to teenagers taking the space up, so we could only use the pool. Was given only one room key, and was not asked if we wanted more than one. At check-in, theres a sign stating no prepaid cards to be used like, Cash App, but I used chas app to book my room and used it to hold money for incidentals....Breakfast is extremely over priced. There were no baggage carts at the hotel, period, so having more than a couple of items, and heavier items, made bringing things in difficult. At check-in, was never told where anything was like the ice machine....
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Miranda, we appreciate you bringing these matters to our attention. It's disheartening to find out about your experiences with room cleanliness, availability of pool amenities, and other related issues. We take comments on these issues seriously to improve for the future. Your points about the check-in process and the lack of availability of baggage carts are well received and we have relayed this feedback to the relevant teams. We hope to have an opportunity in the future to better serve you and demonstrate the high standards we strive to maintain.

10/10 Excellent

Tarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Dec 2023
Thanks for sharing this perfect rating, Tarin!We're thrilled to hear you enjoyed your stay at Holiday Inn & Suites Milwaukee Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Customer Service on 15 Dec 2023
Thank you for the great rating, Jose!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn & Suites Milwaukee Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel at the Milwaukee airport. It’s actually right next to a Culver’s if you need to get something to eat and it’s about a three minute drive to the airport itself. I can’t say enough about how friendly the staff was. They were wonderful and took care of everything perfectly
Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Eric, it's gratifying to hear that you had such an enjoyable experience at the Holiday Inn & Suites Milwaukee Airport. We are pleased that our location served your needs well and that you found our wonderful team members to be accommodating. We look forward to the prospect of welcoming you back in the future.

2/10 Terrible

Morgan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 7 Nov 2023
Morgan, we strive to provide exceptional service and are sorry to hear you didn't have a satisfactory stay. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 26 Oct 2023
Heather, thank you for taking the time to rate Holiday Inn & Suites Milwaukee Airport! We're thrilled you've had a fantastic stay. Your rating speaks volumes about the hospitality our team members strive to provide. We hope to serve you again in the future on your next visit. Safe travels.

6/10 Okay

Andera

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Moldy shower and loud obnoxious drunks at 2 am
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Thank you for taking the time to let us know how we are doing. Your feedback is very important to us. I will share this Infromation with the team as we are always striving to do better.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 23 Oct 2023
Felipe, thank you for your outstanding rating for the Holiday Inn & Suites Milwaukee Airport. We're delighted to see you had an exceptional stay with us and hope to serve you again in the future.

10/10 Excellent

Makenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Thank you for taking the time to let us know how we are doing. Your feedback is very important to us. I will share this with the team as we are always striving to do better. We hope that you will stay with us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Upon arriving in my room, everything looked nice, clean, and in working order. Then I heard the beep that happens when batteries in smoke alarms need to be changed. I kindly asked the man at the front desk if someone could please change the batteries as it was later at night and I had two kids who were ready for bed. He asked if I could “shut off the alarm” myself. I am 5’ so there was no way this was going to be possible. He then Said would it be ok if I send someone. I said yes that would be just fine. I waited another 10 more minutes and no one came. I walked back out to the lobby to ask if someone was coming. Another man came over and said would you like for me to just unhook the fire alarm until tomorrow which did not seem very safe. I then asked to please just be moved to a different room. Our new room otherwise was ok. Wallpaper was peeling up in bathroom and corner of shower walls had some mildew in corners otherwise was very clean. Beds are quite hard but clean. Pool area very nice.
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
Thank you very much for taking the time to give us your feedback. We apologize for the inconvenience regarding the smoke detector. I will educate the front desk team on they could have handled the situation better. We hope you will stay with us again soon.

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities
Strong smoke odors especially in elevator. Extremely dirty carpeting.
Stayed 1 night in Oct 2023
Response from GM on 6 Oct 2023
Thank you for letting us know how we are doing. Your feedback is very important to us. I will share this with the team in hopes to do better.

10/10 Excellent

Mary

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel. The king size bed was wonderful. The bathroom was very clean. The only thing was that it appeared our room had not been vacuumed.
Stayed 2 nights in Sep 2023
Response from GM on 4 Oct 2023
Thank you for taking the time to let us know how we are doing. Your feedback is very important to us. I will share this with the team as we always strive to do better. We hope to see you again soon.

6/10 Okay

Mang

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 5 Oct 2023
Mang, thank you for taking the time to rate your recent experience. We appreciate your feedback as it helps us to continually improve our service and guest experience. We hope to have the chance to serve you better during your future travels.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on 3 Oct 2023
Thank you for the great rating, Monica!We are delighted to see that you had a wonderful time at Holiday Inn & Suites Milwaukee Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

2/10 Terrible

Aaron

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct 2023
We appreciate the feedback, Aaron.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

4/10 Poor

Maria

Travelled with partner
Hotel had it's own restaurant and bar for which we dined in at dinner. Service and food was ok. Went back down for breakfast in the morning and service was terrible. Couldn't be seated as no one was around. Waited for water and acknowledgement of any sort for 15 minutes. Ordered coffee and juice and server disappeared again. After 45 minutes we finally left and walked next door to Starbucks. A guest at the hotel was getting arrested for whatever reason so had two police officers there handling that. Construction was going on in the pool area and that was very loud very early. No coffee in the lobby nor ice machines. Will never return.
Stayed 1 night in Sep 2023
Response from Customer Service on 1 Oct 2023
Maria, thank you for sharing your experience. It's regrettable that your stay did not align with our usual high standards, particularly regarding your dining experience. We are committed to improving our services and we appreciate your patience. Your comments regarding the noise disturbance from improvements to our amenities have also been taken into account. Please know our team members are working diligently to ensure a comfortable and enjoyable experience for all of our guests. We do hope you may reconsider and give us another opportunity to provide a better experience in the future.

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, bed very comfortable. Buffet should be continental free breakfast as most other holiday inns are.
Stayed 3 nights in Sep 2023
Response from GM on 26 Sept 2023
Thank you for letting us know how we are doing. Your feedback is important to us. I will share this with the team. We are sorry that breakfast was not what you expected.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Service on 23 Sept 2023
Thanks for the great rating!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Holiday Inn & Suites Milwaukee Airport soon, we'd love to have you back!