Studio, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Milwaukee Waukesha

2.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 185 out of 683 reviews" "
Rating 8 - Good. 235 out of 683 reviews" "
Rating 6 - Okay. 133 out of 683 reviews" "
Rating 4 - Poor. 70 out of 683 reviews" "
Rating 2 - Terrible. 60 out of 683 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

mary

Liked: Cleanliness
The stay was reasonable. The $11 charge for the landline use was irregular.
Stayed 2 nights in Mar 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it definitely coming again
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Zachary, Thank you for your kind review. It is always a pleasure to receive feedback from our guests. Our team works hard to provide excellent service, as well as clean and comfortable accommodations, so we appreciate your compliments. We are grateful that you have chosen us as your preferred hotel whenever you are in the area. Thank you for choosing Extended Stay America, and we look forward to your next visit.Sincerely,Hotel Management

10/10 Excellent

Chunlin

Stayed 1 night in Mar 2024

10/10 Excellent

Tori, Macon

Liked: Amenities
Love this staff!!
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Michael, We appreciate you choosing Extended Stay America and writing a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your suggestions are much appreciated and shared with our team. Please revisit us soon. Sincerely,Hotel Management

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Mark, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management

6/10 Okay

LADONNA

Liked: Cleanliness, staff & service
I was disappointed in their free breakfast, it was breakfast on the go , a couple items I grab a granola bar and when i open it the bar was old and dusty.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear LADONNA, We would like to express our gratitude for your recent stay with us and hope that it was a pleasant experience. However, we regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very adequate
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear David, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were satisfied with everything we offered. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

6/10 Okay

Anthony

Stayed 1 night in Feb 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Shamane

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jenny

Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness!
Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is trash, dirt refrigerator, stove taken apart, trim missing, bathroom door won't shut, smoke and marijuana smell! Will never stay again!
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Dec 2023
Dear Karen, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome 😎
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel yet!
Comfortable and friendly:)
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Donna, We are grateful for your kind words and for claiming us as your favorite hotel you have ever visited! It is always wonderful to see when guests can enjoy everything about our hotel. We genuinely pride ourselves on providing an exceptional stay for our guests; it means the world to us when we succeed. Our staff is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Donna

Best hotel yet!
The staff is very helpful and nice💕
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 1 night in Dec 2023
Response from Hotel Management on 24 Dec 2023
Dear Donna, Thank you so much for this excellent review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay great. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate your feedback and look forward to hosting you again at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night in town for an event. Price and location were perfect for our stay
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Janet, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded all your expectations and that you found us to be of great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

8/10 Good

duvall

Good
Stayed 1 night in Dec 2023

8/10 Good

duvall

Good
Stayed 1 night in Dec 2023
Response from Hotel Management on 14 Dec 2023
Dear Duvall, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Socorro

Liked: Cleanliness, property conditions & facilities
Good place and offordalble
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good experience. The bed was a bit firmer than I like but overall it was a good experience.
Stayed 5 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Dear Della, Thank you for choosing Extended Stay America. It is glad to know you had a good stay. However, we are sorry for the discomfort you felt with the comforts of the bed in your room. Our front desk is always there to help you. Please visit us another time for the next enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Russell

Stayed 1 night in Oct 2023

2/10 Terrible

jerry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room reeked of smoke unfortunately. No soap in room
Stayed 1 night in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Jerry, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

8/10 Good

KAMAL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Well located in a nice and quiet part of the town - well kept and serviced property
Stayed 1 night in Oct 2023

2/10 Terrible

Kim

Stayed 6 nights in Oct 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Ross

Stayed 2 nights in Sep 2023

8/10 Good

Gail

Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Thomas

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Raymond

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs some improvement in the room Carpet are wear out and dirty
Stayed 1 night in Aug 2023
Response from Hotel Management on 28 Aug 2023
Dear Raymond, Thanks for staying with us and sharing your feedback. We are sorry that the room you were in did not meet your expectations. We typically receive lovely feedback regarding our property and guest rooms; therefore, it is disappointing to know we did not leave you a favorable impression. We will gladly share your feedback with the appropriate individuals as we plan for future upgrades and modernization of our property. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

2/10 Terrible

Nancy

Business traveller
Say no to hotel.com
I'm sure your hotel is wonderful but if i were you, I would not go with hotels.com. I needed to cancel my reservation and I could not even get a hold of anyone there. Clearly they do not give a hoot about your business. When i called your hotel, the guy that answered was super nice and super helpful but he also warned me about having to get in touch with hotel.com. he too said they were terrible.
Stayed 1 night in Aug 2023
Response from Hotel Management on 14 Aug 2023
Dear Nancy, Thank you for your feedback. We apologize for the issues that impacted your time with us. This differs from the kind of service we aim to provide, and we will look into the issues and ensure this does not happen again. Unfortunately, all inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Douglas

Stayed 2 nights in Aug 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very dated and had an odor. The bathroom sink did not have any kind of stopper in the drain and I lost a small tube of makeup down it. Parts of the room smelled of old cigarette smoke and the curtains would not close completely leaving a gap. Being on the first floor facing the parking lot, this was a problem. It was ok to just sleep and go but other than that I don’t think we would stay here again.
Stayed 1 night in Aug 2023
Response from Hotel Management on 7 Aug 2023
Dear John, Thank you for choosing us. Clean and comfortable accommodation is our top priority, and we're sorry for any inconvenience with your room. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering your peaceful night's sleep, please return so we can make it up on a future visit.Sincerely,Hotel Management

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
All good
Stayed 4 nights in Jul 2023

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Lisa

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very disappointed in our room. One of the face boards on the drawer fell off when you open the drawer. This had a kitchenette. We had to ask the front desk for plates, silver ware, cups, coffee maker and coffee, dish cloths and dish towels & then carry all the things to our room. Plus, no dish soap I know they don’t have control but there was dog crap everywhere. Even a pile right outside the doors. The tv was screwed to the dresser which I understand why but it was so low made it hard to watch it while lying in bed On a positive note… Bathroom was very clean and the beds were comfortable
Stayed 3 nights in Jul 2023
Response from Hotel Management on 16 Jul 2023
Dear Lisa, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We appreciate you highlighting the positive aspects of your stay. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known. Sincerely,Hotel Management

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the worst hotel experiences I've ever had. One room smelled like a main drain sewage backup. The other room smelled like a combination of cigarettes and pot. The entire room was worn, old and dirty. One of those places where you want to sleep in your clothes on top of the bedding. Poor security. Came back to the hotel about midnight, the main front door was not secured, open and no need for a room key to get in. The side door was propped open with a stick. We were supposed to stay two nights but checked out early the next day. No refund, no help from the hotel manager or staff. We were told nothing they could do because I booked through Travelocity. That was the answer to basically every question. Ate the cost of this crappy hotel and paid for another one. Horrible experience. Do yourself a favor, DON'T STAY HERE.
Stayed 2 nights in Jun 2023
Response from Hotel Management on 27 Jun 2023
Dear David, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Pawel

Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Jun 2023

2/10 Terrible

Jane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Too many strange people hanging out, bad odor, carpeting was filthy, no utensils in kitchen area. Appeared to be homeless people hanging around…creepy! Very disappointing…..toilet paper and tissue and tissue like sandpaper….
Stayed 3 nights in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear Jane, Thank you for reviewing our hotel and highlighting the areas where we can progress. We are evaluating the instances you mentioned, as we are committed to offering better service to our guests. Your feedback is important to us and will be shared with the team for further improvement in the field mentioned. Our front desk team is available round the clock to help you. Although you did not have a pleasant stay this time, please allow us to improve this and give us another opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Laura

Stayed 1 night in Jun 2023

2/10 Terrible

Qiana

Stayed 1 night in May 2023