Standard Room, 2 Queen Beds, Accessible (Communication, Tub) | Premium bedding, down duvets, desk, blackout curtains

Reviews of Holiday Inn Express And Suites Milwaukee Nw Park Place, an IHG Hotel

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 110 out of 1001 reviews" "
Rating 2 - Terrible. 121 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

MissJuicy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely,Hotel Manager

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay. Remodeled room was nicely done. Breakfast had many options to get you going. The parking lot and yard could use a little garbage pick up. Would stay there again.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you were happy with your stay and enjoyed our remodelled rooms and breakfast options. We appreciate your comments regarding the cleanliness of the parking lot and yard, and we will address this promptly with our team. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 8 Apr 2024
Dear Latisha,Thank you so much for your excellent rating! We are thrilled to know that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we appreciate your feedback. We hope to have the pleasure of hosting you again soon for another outstanding stay.Sincerely, Hotel Manager

4/10 Poor

TIFFANY

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear TIFFANY,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The good: The woman who checked us in was wonderful. Went way beyond good customer service. Our room was clean and newly remodeled and large. They opened breakfast early for us because our large group had to be out of the hotel when breakfast was suppose to start. Nice restaurants nearby and close to the highway. The not so good: In our hallway, a guest checked into her room and there was other people’s stuff in the room. Made me a little concerned that when we left the room, someone else might be accidentally checked in to our room. The hotel seemed near full and the other guests were noisy. I would not have been happy if I had young kids with me that I was trying to get to sleep. Building is under construction so elevator had plywood for walls with a sign on the front that said something like : “Not for guest use” but was often the elevator that came when you pushed the button. A little bit of loud highway/car noise around 11 pm.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Mary,Thank you for sharing your detailed feedback. We're pleased to hear that you appreciated the excellent customer service during check-in, as well as the cleanliness and size of your room. We apologize for the inconvenience caused by the mix-up with other guests' belongings and any potential concerns it raised. We'll address this issue promptly to prevent future occurrences. Also, we apologize for the noise disturbances and inconvenience caused by the ongoing construction. Your comments are valuable, and we'll use them to make improvements and ensure a more pleasant stay for our guests in the future. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

SY'MONE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Got The Same Room As I Did My Very First Visit (King Room)! This Time I’m A Rewards Member!
Stayed 2 nights in Mar 2024
Response from kp on 19 Mar 2024
Hi Dear Guest,It's great to hear that you were able to secure the same King Room you enjoyed during your first visit, especially now as a Rewards Member. Consistency in accommodations can contribute significantly to a positive guest experience. Your loyalty to the hotel is valued, and it's wonderful to see your membership being recognized. Thank you for sharing your feedback, and we hope to continue providing you with excellent service during your future stays!Thanks, and regards,Hotel Manager,Hampton Inn

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay! Room was spacious, clean and so comfortable! Staff was so warm and friendly!!! Definitely would come back
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Guest,Thank you for your feedback. We're thrilled to hear that you enjoyed your spacious, clean, and comfortable room, as well as the warm and friendly service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

2/10 Terrible

Shelly

Travelled with family
Disliked: Property conditions & facilities
I did not like the beds were too hard, the furniture also was very hard to sit on, the toilets were too low to the ground and the workout room just wreaked of some kind of chemical that is in the hallways and I have a sleep in my window open just to breathe never again at the place I stayed in. But the free breakfast smells good didn't have time to have any.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,We're sorry to hear that your stay with us fell short of expectations. We apologize for the discomfort caused by the firm beds, uncomfortable furniture, low toilets, and unpleasant odour in the workout room and hallways. Your feedback is invaluable, and we'll work to address these issues promptly. We hope you'll consider giving us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Rebecca

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty, sheets were not changed, garbage in room from previous people. Only one guy working the entire hotel
Response from Hotel Manager on 11 Mar 2024
Dear Rebecca,We apologize for the unacceptable conditions you encountered during your stay, including the cleanliness issues and the lack of staff availability. This does not reflect our standards, and we are taking immediate steps to address these concerns. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

BARBARA ANNE

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As we checked in we were sent to a room that was not cleaned. We had to go back and get another room. We never had anyone clean our room and had to call to ask for toiletries.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Alyssa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk staff was great but only one person on staff. None of the rooms had adequate bedding. With everything in the middle of renovations, it was unsafe and torn apart. We did not get a room we requested. Upgrade was not better.
Response from Hotel Manager on 9 Mar 2024
Dear Alyssa,Thank you for sharing your feedback. We're glad to hear that you found our front desk staff great, although we apologize for any inconvenience caused by the limited staffing and the ongoing renovations. Your comments regarding the bedding and room request have been noted, and we apologize for any disappointment caused. Please rest assured that we will address these concerns to ensure a better experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay once renovations are complete.Sincerely, Hotel Manager

10/10 Excellent

SY'MONE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Location Is Fantastic! I Love That Manager Lady With The Sister Locs & Glasses. Welcomed Me Right In & Helped With Any Issues That I’ve Encountered During My Stay.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear Guest,Thank you for your positive comments! We're thrilled to hear that our team, provided a warm welcome and assistance during your stay. Your feedback is appreciated, and we look forward to hosting you again for another fantastic experience.Sincerely, Hotel Manager

6/10 Okay

Antionette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Antionette,Thank you for providing a rating. If there's anything specific you enjoyed or if there are areas where we can further improve and earn a higher rating from you in the future, please feel free to share your insights. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Sue

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Amy,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Shanaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Response from Hotel Manager on 16 Mar 2024
Dear Shanaz,We are pleased to hear that you found your stay peaceful. Providing a tranquil environment for our guests is important to us, and we're glad that you experienced a sense of calm during your time with us. Thank you for choosing our hotel, and we hope to welcome you back for another peaceful stay in the future.Sincerely, Hotel Manager

8/10 Good

ASHLEY

Travelled with family and small children
Liked: Staff & service, amenities
Thanks
Response from Hotel Manager on 3 Feb 2024
Dear ASHLEY, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

6/10 Okay

Michelle

Stayed 1 night in Jan 2024
Response from Hotel Manager on 21 Mar 2024
Dear Michelle,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

2/10 Terrible

Jose

Stayed 6 nights in Jan 2024
Response from Jc on 28 Jan 2024
Dear Jose,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

10/10 Excellent

Maebell

Great time
Stayed 3 nights in Dec 2023
Response from Jc on 9 Jan 2024
Hello Maebell,Thank you so much for your stay and gracious remarks! Taking care of our guests is our highest priority, but it's so good to hear that they are satisfied with the stay and our hospitality.I am quite glad to hear that you enjoyed your time here.If you are ever back to visit, please give us a call and we would be delighted to have you back.Warm Regards,General ManagerJ C Kapoor

10/10 Excellent

Jo

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 2 Jan 2024
Dear Guest,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and it motivates us to serve better. We Look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel manager on 11 Dec 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Deandrea

Liked: Staff & service
Great customer service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Deandrea,Thank you for your feedback. We're delighted to hear that you experienced great customer service. Providing excellent service is a priority for us, and we appreciate your positive feedback. We look forward to hosting you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean and friendly staff and the area was safe!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 29 Nov 2023
Dear Jerry,Thank you for your positive feedback. We're thrilled to hear that your stay was positive, with a clean environment, friendly staff, and a safe area. Providing a welcoming and secure experience is a top priority, and we're glad we could meet your expectations. We hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Poor

Phyllis

Business traveller
Too noisy
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Phyllis,We apologize for any inconvenience caused by noise during your stay. Our goal is to provide a comfortable and peaceful environment for our guests. Your feedback is valuable, and we will work to address and minimize any noise issues to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the remodel…the hotel room we stay does not have hair blower
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Colin,We're pleased to hear that you liked the remodel. However, we apologize for the inconvenience of not having a hair dryer in your room. Your feedback is valuable, and we'll address this to ensure a more comfortable stay for our guests in the future. Thank you for bringing it to our attention, and we hope to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Good

Allen A

Liked: Cleanliness, staff & service, room comfort
Overall stay was comfortable besides the remodeling going on up on 3rd floor. Nice staff , very friendly, acknowledged us everytime we crossed paths . The free breakfast was tasteful. The only downfall was the sink in the bathroom to forever to drain out and there wasn’t a tv guide in the room or on the tv to know what channels were available to watch. Comfortable bed made a good nights sleep very pleasant
Stayed 7 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Allen,Thank you for your visit. We're glad to hear that your overall stay was comfortable and that you found our staff friendly and the breakfast tasteful. We apologize for the inconvenience caused by the remodeling on the 3rd floor. Your feedback about the slow-draining sink and the absence of a TV guide is valuable, and we will address these issues to enhance the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager

8/10 Good

Clyde

Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Clyde, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Excellent

Collin

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Under construction.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Nov 2023
Dear Collin,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Tiffinie

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some construction beautiful rooms
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 9 Nov 2023
Dear Tiffinie,Thank you for your feedback. We're thrilled to hear that you find the rooms beautiful! Our goal is to create a space that not only meets but exceeds expectations. Your positive feedback is truly motivating for our team. We look forward to welcoming you again soon.Sincerely, Hotel Manager

6/10 Okay

Keri

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 19 Oct 2023
Dear Keri,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

4/10 Poor

DEBRA

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 14 Oct 2023
Dear DEBRA,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

8/10 Good

Darcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay for the weekend. It was clean and staff were friendly. The bed was comfortable.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 10 Oct 2023
Dear Darcel,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Their were renovations happening but place was ultimately clean and nice. Staff was very nice. The only problem we had was there seemed to be a shortage of towels.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 10 Oct 2023
Dear Guest,Thank you for your kind feedback, and we appreciate your understanding regarding the ongoing renovations. We're pleased to hear that you found our staff to be very nice and that you still had a clean and pleasant experience despite the renovations. However, we apologize for any inconvenience you encountered due to a shortage of towels. We will address this issue with our housekeeping team to ensure that such shortages are minimized in the future. We look forward to the opportunity to serve you better on your next visit.Sincerely,Hotel Manager.

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 10 Oct 2023
Dear Nicole,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

8/10 Good

Demetrius

Liked: Cleanliness, property conditions & facilities, room comfort
It was good except for the check in. It took 20 minutes to get checked in because they was all over the place
Stayed 1 night in Oct 2023
Response from Hotel Manager on 8 Oct 2023
Dear Guest,We appreciate your feedback about your recent stay. We are glad to hear that you had a good overall experience. But, we apologize for the delay and any inconvenience you experienced during the check-in process. Your feedback is valuable, and we will use it to improve our efficiency and ensure a smoother check-in experience for our guests. Thank you for bringing this to our attention, and we hope to provide you with an even better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Jphn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

4/10 Poor

Beki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Guest,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve your stay experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Tommy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 2 Oct 2023
Dear Tommy,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Yia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on 28 Sept 2023
Dear Yia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Za

Liked: Cleanliness, staff & service, property conditions & facilities
Great staffing
Stayed 1 night in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a positive experience with our staff during your stay. Providing excellent service is one of our top priorities, and your feedback is greatly appreciated. We hope to continue exceeding your expectations in the future, and we look forward to welcoming you back for another great stay. Sincerely,Hotel Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Dear Suzanne,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Angel

Liked: Property conditions & facilities
I believe they may have renovating the elevator. Aside from that all was fine.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 22 Sept 2023
Dear Angel,Thanks for the stay and giving us the feedback. Appreciate your feedback and telling us what you liked and disliked during your stay. We shall work further to improve the amenities and hospitality based onyour observations. Hope to welcome you again soon.Sincerely,Hotel Manager

8/10 Good

BHARTI, Antioch

Property is undergoing renovations.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear BHARTI,Thank you for your feedback. We appreciate your patience as our property undergoes renovations. We understand that improvements are necessary to enhance our guests' experience, and we hope that these renovations will result in an even better stay for you and future guests. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

6/10 Okay

Chia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 13 Sept 2023
Dear Chia,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 Excellent

Angelina

Stayed 1 night in Aug 2023
Response from Hotel Manager on 22 Sept 2023
Dear Angelina,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!Best Regards, Hotel Manager

2/10 Terrible

Carley

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Hotel Manager. on 29 Aug 2023
Dear Carley, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Olivia

Stayed 1 night in Aug 2023
Response from Hotel Manager on 17 Sept 2023
Dear Guest,Thank you for taking the time to rate your experience with us a perfect 5 out of 5. We truly appreciate your positive feedback and are delighted to know that you had an excellent stay.If there are any specific comments or suggestions you would like to share with us, please feel free to do so. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager

6/10 Okay

Tasha

Travelled with partner
The hotel was under construction for a remodel so it was average.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Tasha,Thank you for your feedback. We understand that the ongoing remodeling construction impacted your stay, and we apologize for any inconvenience this may have caused. We hope that once the renovations are completed, you'll consider returning to experience the improvements we're making to enhance our guests' comfort and satisfaction. Your patience and understanding are greatly appreciated.Sincerely,Hotel Manager

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time here
I love that they turned the jacuzzi into a smaller pool for kids. The hotel is very clean great customer service and over all very relaxing and comfortable. Definitely my go to.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 25 Aug 2023
Dear Guest,Thank you for your kind words. We're thrilled to hear about your positive experience at our hotel. It's fantastic that you enjoyed the adaptation of the jacuzzi into a smaller pool for kids, and that you found the cleanliness and customer service to be exceptional. We're honored to be your go-to choice, and we look forward to welcoming you back for more wonderful stays in the future. Sincerely,Hotel Manager